Brent Skinner

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3Sixty Insights #HRTechChat with Lina Tonk, Senior Vice President of Marketing at isolved

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Who should own the employee experience (EX)? “There’s room for everyone,” said isolved Senior Vice President of Marketing Lina Tonk during her guest appearance on the #HRTechChat video podcast. And she’s right. The EX occurs everywhere any employee is involved in work. “I do believe the final responsibility should reside with HR. And I think HR leaders will probably agree with that.” They probably would, yes. HR’s job is not to micromanage the EX, however; it is to shepherd, lead and help shape it. From this, responsibility naturally flows. Speaking of marketing, have you ever wondered whether, why or how marketing and HR could join forces to bolster and improve EX? I know that I have. And it turns out that it’s an idea gaining […]

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Research Note: Clif Bar Steadily Improves Organizational Agility via Innovation in Payroll, Employee Mobility, and More With the Help of UKG

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What You Need to Know As reported by Forbes magazine and strongly suggested by 3Sixty Insights’ investigation, the pandemic has shifted the focus from where employees work to how they work while eliminating borders between companies, people and countries (3Sixty Insights BWSRN2211 – “Choose Your Own Adventure: Returning to the Workplace, Protecting the Employee Experience,” January 2022). Employee mobility has become a competitive advantage and necessity for any employer currently operating internationally or hoping to do so. Ideally, the organization aspiring to install an operational framework to support a borderless workforce will marshal, potentially, a broad spectrum of software for human capital management (HCM). As mundane as they may be, however, tools to comply with a widely varying regulatory landscape, along with an efficient payroll […]

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Market Alert: Immedis Gets Closer to Touchless Global Payroll With New Functionality and a Deepened Mobile Experience

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What Happened Recent updates to global payroll outsourcer Immedis’ technology promise to simplify the user experience and further secure data for its customers and their employees. Employee self-service (ESS) in the mobile application, launched in Q1 2022, has been deepened. Additionally, the vendor has revised its process for gross-to-net (GTN) uploading, to support auto-validation, and streamlined the direct processing of payments. Background Immedis continues to strengthen its solution. 3Sixty Insights published an analysis in January 2022 of the vendor’s then-new analytics-related functionality and upgrades to the mobile ESS to match that of Immedis’ desktop application (3Sixty Insights 3SIMA2212 – “Immedis Delivers More Power to Users in Q1 2022 with New Functionality in Analytics and Mobile Self-Service,” January 2022). Some of the work then and now […]

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3Sixty Insights #HRTechChat with Jeff Andes, Vice President of Talent Management at University of Phoenix

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“At the end of the day, we are all humans working with humans,” says Jeff Andes, vice president of talent management at University of Phoenix and my guest for this episode of the #HRTechChat video podcast. Jeff’s is a story not only of doing the hard work to do away with traditional performance management in favor of a more progressive, far more effective approach. It’s also a tale of how a large educational institution was able to return its organizational culture to one better reflecting the company’s origins in innovation and the entrepreneurial spirt. My conversation with Jeff gets into the gist of all of this, as well as University of Phoenix’s decision to replace SAP SuccessFactors with Betterworks to support what Jeff’s team now […]

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Research Note: Betterworks Helps University of Phoenix Replace Annual Performance Reviews With Everyday Performance Development

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Old ways of carrying out performance management involve a rigidity, an inflexibility and level of formality. The limitations of standard-issue software for it, typically a part of end-to-end suites for human capital management (HCM), have generally reinforced all of this to encourage and perpetuate an ineffective, annual approach to assessing employees’ performance. The focus is top-down assessment, and the treatment of employee performance has ultimately turned into a policing exercise that people have come to dread. Historically, this has delivered little value to the company and always been at odds with the earnest intent most organizations have in assessing their employees’ performance: to promote better performance in a positive way (3Sixty Insights 3SIAG2214 – “The 3Sixty Insights Human Capital Management Themes for 2022,” January 2022). […]

3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: University of Phoenix Makes Its Vision to Deploy Everyday Performance Development a Reality With Betterworks

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What You Need to Know To explore Betterworks’ effectiveness as a key factor among many drivers for cultural transformation in the workplace, 3Sixty Insights spoke with Jeff Andes, vice president of talent management at University of Phoenix. Specifically, this Anatomy of a Decision™ from 3Sixty Insights investigates how University of Phoenix leveraged Betterworks replace SAP SuccessFactors’ performance management module. This move played an important role in supporting a broad and deep initiative to transform University of Phoenix’s culture, ultimately delivering a significantly improved experience with continuous performance enablement. Having gone private a few years prior, University of Phoenix was going through a related, positive cultural transformation. This was a top-down priority at the time from the then-incoming president. Since then, the priority has flourished into […]

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Research Note: Global Mobility – Strategize for the Employee Experience and Related Organizational Success

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What You Need to Know Traditionally, organizations have expanded into other countries in order to engage with new audiences in new ways and diversify perspectives to meet global demands, among other reasons that could vary from cost control, employee satisfaction and speed to market. What’s less traditional, but has been brewing for years, is the emergence of a borderless workforce. Catalysts precipitating this most viscerally have been advancements in technology to support payroll, compliance, employee communication, hiring, and collaboration across international organizational footprints that are vast. An even greater factor has been so-called economic globalism. In tandem to all this, attitudes over the idea of a borderless workforce have fallen in line, largely in support of the trend. Against this backdrop, the response of employers […]

3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: GBS Worldwide Elects to Expand Use of PandoLogic Following Early Success

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What You Need to Know It’s a fact well-established that today’s job market looks very different from that of the pre-COVID-19 era. Naturally, talent acquisition practices have had to evolve just as dramatically. The teams responsible for finding and hiring qualified applicants to fill open roles have seen the challenges of their own jobs changing at a rapid pace, forcing innovation from the host of vendors vying for the opportunity to support them in their work. A large concentration of this has emerged in the realm of artificial intelligence. 3Sixty Insights has written previously about the ways in which sudden and widespread adoption of remote work practices has altered the workforce, breaking down geographical barriers and opening up the possibilities for both employers and employees […]

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Market Alert: Neeyamo Announces Evolution Into Becoming a Global Employer of Record

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What Happened With principal offices in California, U.S.A., the India-headquartered global human resource outsourcer (HRO) Neeyamo has announced that it will now be a global employer of record (EOR). Drawing on its leadership in significant niches of global HRO, including long-tail global HR and payroll, Neeyamo brings much expertise and experience to bear in taking on global EOR. Background Given the vendor’s origins and where it has been, this evolution in Neeyamo’s offering is intuitive. Take long-tail global HR and payroll, for example. A significant area of its expertise, which Neeyamo essentially pioneered, it refers to the activity an organization must undertake to support the employment of people in geographically distant locations where relatively few staff work for the employer. Consider the following hypothetical: A […]

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3Sixty Insights #HRTechChat with Rachel Jordan, Vice President of HCM Product Management at Unit4

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Joining me for the #HRTechChat video podcast is Rachel Jordan. At Unit4, provider of business software for human capital management and enterprise resource planning, as well as financial planning and analysis, Rachel is vice president of HCM product management. Just like several of her fellow relatively new additions to leadership at Unit4, Rachel has a strong a pedigree in the industry. Unit4 is a vendor keen on finding the best ways to align and combine HCM, ERP and FP&A. The possibilities are intriguing, and you’ll be hearing more about these from 3Sixty Insights as we stroll through the second half of 2022. Think of this episode of the podcast as an appetizer. HCM technology (including the ethos behind it) has evolved drastically over the past […]

3Sixty Insights Research Preview

Research Preview: Payroll, HCM, and Complexity: What Are the Big Concerns in Managing Remote, Global, or Otherwise Complex Workforces?

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For 2022, 3Sixty Insights is exploring four main themes in human capital management (3Sixty Insights 3SIAG2214 – The 3Sixty Insights Human Capital Management Themes for 2022, January 2022). The following preview looks at the second of these, the title of this report. Background Throw the aftermath of a global pandemic on top of the already tall heap of concerns, and the complexities impacting payroll and human capital management for large enterprises have only grown over the past several years. Even just the payroll piece of the equation has always been fraught with challenges. Work from anywhere has become work from home, for example, further exacerbating the intricacies the typical global or exceptionally complex enterprise faces in paying employees, in a long-tail footprint of far-flung locations […]

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Analyst Insight: Strategizing for High-Volume Hiring Success

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What You Need to Know Many larger organizations with customer service and support roles are in the practice of hiring hundreds or even thousands of positions a year – even more for those with high-volume seasonal needs such as retail, warehouse and delivery services. Other industries also prone to high-volume hiring needs, such as healthcare and commercial air travel, are constantly fighting the competition for in-demand, highly specialized talent. But traditional hiring practices for high-volume hiring can add unnecessary steps to the application and screening processes for roles that may only have basic candidate prerequisites, while the sheer volume of applicants could clog candidate review and interview processes. In addition, a lengthy time-to-offer may mean missing out on candidates who are applying to multiple companies […]

3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: Family Service Rochester Elects to Partner With AssetHR and Implement isolved

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What You Need to Know Many industries have struggled during the COVID-19 pandemic: supply chain issues, the Great Resignation, and ongoing shifts between remote and on-site work have plagued the majority of companies in nearly every field. The healthcare industry has had it worse than most. There are simply not enough qualified medical professionals to meet the global need. Ironically, just as work-life balance is gaining broad acceptance as a critical element of mental health, it has become nearly impossible for anyone working in healthcare to attain. With rampant burnout industry-wide, healthcare organizations are struggling with retention, and even the most well-intentioned are hard-pressed to improve the employee experiences they’re able to provide in the circumstances. A recent study conducted by isolved found that 36 […]

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3Sixty Insights #HRTechChat with retrain.ai and Seyfarth Shaw LLP

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Isabelle Bichler is co-founder and chief operating officer of retrain.ai. An employment litigation attorney, Robert T. Szyba is a partner at Seyfarth Shaw LLP. Both are well-qualified to discuss the at once inescapable and intriguing trends at the intersection of AI and human capital management, and they joined us as my guests for this episode of the #HRTechChat video podcast. retrain.ai is the creator of AI-based self-evolving ontologies that unearth the relationships at the intersection of an organization’s existing and future roles, its people, and their hard, soft and transferable skills. During the chat, Bichler provided an impassioned, detailed explanation on why this is so important — and why the development of responsible AI in this area is essential to helping leaders act equitably as […]

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Analyst Insight: Legion Leverages Future-Of-Work Technology to Empower Hourly Workforces

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What You Need to Know Hourly wage industries such as retail, food service, and hospitality — which comprise a majority of the U.S. workforce — have historically struggled with attracting and retaining good workers. Pandemic-fueled attrition in this sector has intensified the need to improve employee satisfaction. Companies seek efficient ways to plan and account for labor costs even as they comply with state and federal workforce regulations — all while creating a positive experience for employees, which impacts both productivity and repeat business from customers. By implementing capabilities in artificial intelligence (AI) and machine learning (ML), organizations are solving challenging problems and automating increasingly complex recurring tasks. AI, ML and other technology-powered solutions can manage concrete workforce management (WFM) issues such as compliance, budget […]

An Article of Faith: HCM’s Long Tail of Value

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Last time I blogged here was earlier this month to describe the HCM Value Plume. It’s the idea that a benefit from an improvement in human capital management has a first expression, which conventional accounting measures. These beginnings themselves say nothing, however, of the essential conditions the expression lays for its beneficiaries to create an expanding plume of value for the organization over time. Think of it as the long tail of value in HCM. Conventional accounting gives this long tail short shrift. The value in the plume exists even so. HCM’s Value Is More Than Skin Deep HCM’s value comes down to how we view the very idea of value in business. For example, a new efficiency saves money. Many say this is value. […]

On-Demand Webinar with Immedis: Global Payroll Data and its Importance to Decision-Making for the CFO and CHRO

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As it can be in life, so it can be in business: objectives and charters seemingly unrelated or even at odds with each other can be, as the cliché goes, two sides of the same coin. As the non-cliché goes, they can be complementing hemispheres. It’s often the case in the C-suite, as the Accenture-advocated idea of whole-brain leadership shows us. And it’s certainly the case in human capital management, as 3Sixty Insights’ concept of concrete and abstract HCM shows. What’s more, one kind of data can be comparably valuable to different stakeholders in the C-suite whose concerns might be seen, alternately, as left-brained vs. right-brained. Such is the case. certainly, when it comes to the needs of he chief financial officer and chief human […]

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Analyst Insight: Ceridian Dayforce Matures Into Global Provider of Disruptive Innovation in Its Core Competencies and the Future of Work

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What You Need to Know Acquisitions and other developments this past year show Ceridian maturing into a bona fide global provider of technology for human capital management. Leadership has positioned Ceridian to continue delivering disruptive innovation for the future of work and in the company’s core competencies, workforce management and payroll. Acquisitional Strategy and Expansion of the Global Footprint Successful vendors of this heft usually have well-thought-out acquisitional strategies. Going back to the timely acquisition, back in April 2012, of Dayforce itself, Ceridian’s approach to mergers and acquisitions has been savvy. The strategy of late appears to be twofold in nature. It’s evident that complementing the service suite from a technological standpoint has been a primary motivating factor. For example, with the acquisition of Ideal, […]

The HCM Value Plume

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There was a time, before I knew anything about human capital management (or even that the formal acronym “HCM” existed), when I worked writing project proposals for a civil engineering firm. Most of the firm’s projects were environmental. Think Superfund site cleanup, this sort of thing. The firm also responded regularly to requests for proposals regarding the design and construction or responsible decommissioning of wastewater and drinking water treatment plants. At the time, another thing I didn’t know anything about was civil engineering. Necessity is the mother of invention, so I learned what I needed to know. And one thing I learned is this: when the source of a liquefied toxic substance breaches whatever contains it and gets into the ground, the extent of the […]