Human Capital Management

Unleash Article: Ask the Analyst – What Are Best-Performing Organizations Doing to Move Beyond Traditional Best Practices?

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3Sixty Insights’ Nicole Roberts on Moving Beyond Traditional Best Practices In a recent article published by UNLEASH, industry analysts explored how leading organizations are redefining what it means to be a high-performing business. Among the contributors was Nicole Roberts, Industry Analyst, Workforce Strategy and Innovation at 3Sixty Insights, who emphasized that organizations can no longer rely solely on traditional “best practices” to remain competitive. According to Roberts, the most successful organizations are shifting from rigid, one-size-fits-all approaches toward more adaptive operating models that prioritize continuous learning, experimentation, and agility. Rather than focusing exclusively on process efficiency, these organizations are redesigning work, aligning around outcomes, and building cultures capable of responding to constant change. Roberts highlighted that competitive advantage increasingly comes from an organization’s ability to […]

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Nobody Cares What LLM Powers Your AI – They Care About the Problems You Solve.

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Artificial intelligence has become the defining narrative across enterprise software. Nearly every briefing, product announcement, and marketing campaign now emphasizes AI capabilities, agents, automation, and the technological advances taking place behind the scenes. From an innovation standpoint, the excitement is warranted. The pace of progress has been remarkable, and capabilities that once seemed years away are quickly becoming reality. Yet amid all of this innovation, many vendors appear to be making a fundamental mistake. They are speaking about AI in ways that matter deeply to technologists and industry insiders, but often fail to connect with the people they are actually trying to sell to. As an example, at 3Sixty Insights, we have spent considerable time examining AI adoption among HR organizations. Across multiple studies, one […]

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Case Study Vignette: From Chaos to Clarity – How Tier One Physical Therapy Traded Hold Music for Headspace

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Physical Therapist Conor Schmidt is co-owner and CEO of SAS Physical Therapy dba Tier One Physical Therapy, based out of four locations in Rhode Island. In addition to his duties as owner, CEO, and chief physical therapist, Schmidt also found himself as the de facto payroll manager of the business soon-to-be five locations and roughly 20 employees. While Tier One’s Rhode Island physical therapy practice has grown significantly “from nothing” since 2021, before Schmidt switched to the Insperity HRCore™ solution, the organization’s payroll practices were stuck in a rut. Continue Reading:

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Case Study Vignette: From a Full Day to 15 Minutes – How Bob’s Truck Care Reclaimed Its Week

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Not far from the warm waters of the Gulf of Mexico, Fred Floyd Jr. owns and operates his third-generation family business, Bob’s Truck Care, along with his wife and parents. Started by his grandfather in 1975 in Pasadena, Texas, Bob’s Truck Care offers full-service automotive repair at one shop and two mobile repair service truck divisions that cover all of Texas and most of Houston. With his parents in their 60s, day-to-day duties have been largely handed over to him. As of early 2026, Bob’s Truck Care employs 25 full-time and part-time employees, all based out of Pasadena, TX. Bob’s uses the Insperity HRCore™ solution for payroll for all of its employees, and it’s enabled Fred Floyd Jr. to make the process as painless as […]

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HRD: HR Facing Rising Compliance Strain – Report

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For HR leaders, compliance demands are expanding rapidly while governance and technology investments lag behind, according to a recent report. Three in four (75%) respondents say their compliance needs have changed, according to a survey of 500 U.S. professionals across HR and adjacent functions. And 54% report that those needs have increased over the past two years, reflecting regulatory expansion, pay transparency rules, data privacy obligations, wage‑and‑hour enforcement and scrutiny of automated decision‑making. “HR compliance in 2026 is not fundamentally broken. It is under increasing structural pressure,” says Mitratech’s State of HR Compliance 2026 report. “The central challenge is not widespread compliance failure. It is the growing gap between expanding obligations and the infrastructure required to manage them sustainably.” People strategy top challenge Also, 41% of […]

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Webinar: Beyond Borders – HR Solutions for Paying and Managing Non-U.S. Talent | June 24th @ 12pm Eastern

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Join 3Sixty Insights Principal Analyst Nicole Roberts as she participates in Flex HR’s Beyond Borders: HR Solutions for Paying and Managing Non-U.S. Talent webinar, a discussion focused on the challenges and opportunities of managing a global workforce. The session will explore key topics including international payroll, compliance, worker classification, and strategies for supporting talent across borders. Nicole will share insights from her experience in workforce management and HR technology, helping attendees better understand the evolving requirements of global talent management. Whether your organization is expanding internationally or refining its global workforce strategy, this session will provide practical perspectives for HR, payroll, and business leaders. Learn more and register here: Beyond Borders – HR Solutions for Paying and Managing Non-U.S. Talent

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Monthly Research Recap | May 2026

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Recent Report Publications: Mitratech: State of HR Compliance 2026 Study The State of HR Compliance Report, developed through survey research and analysis conducted by the 3Sixty Insights team in collaboration with Mitratech, examines how organizations are navigating the growing complexity of workforce governance, compliance operations, and AI oversight. The study explores key challenges including fragmented systems, documentation and auditability requirements, operational consistency, and evolving expectations around explainability and accountability as HR functions continue to intersect more closely with risk, legal, and enterprise operations. Case Study: How MacLean-Fogg Used Quantum Workplace to Create a Thriving culture MacLean-Fogg, a family-owned precision manufacturer with approximately 2,100 employees, partnered with Quantum Workplace to modernize its employee listening and talent management strategy across a predominantly frontline workforce. After struggling with […]

Infographic: Inside MacLean-Fogg’s Engagement Transformation Using Quantum Workplace

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This infographic highlights how MacLean-Fogg transformed employee engagement and retention by implementing Quantum Workplace. By reducing survey completion time from 30–40 minutes to just 5–10 minutes and expanding response methods through email, text, and QR codes, the organization increased participation rates from below 50% to 81% over two years. The improved employee feedback strategy unlocked measurable business outcomes including more than $3 million in savings, 260 fewer employee exits, and stronger leadership development, accountability, and career planning initiatives. The infographic also emphasizes how AI-driven, site-specific action planning and better participation data enabled more informed operational and workforce decisions.  

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Case Study: How MacLean-Fogg Used Quantum Workplace to Create a Thriving culture

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What You Need to Know For manufacturers, building a highly engaged and high-performing workforce is a business imperative. When both are strong, output, retention, and results follow. However, hearing from and gathering feedback from this kind of workforce can be difficult since employees are not at a desk with consistent access to email and the internet for a standard 8-hour workday. This can make it challenging to obtain honest, anonymous, high-quality feedback, which in turn makes it harder to tackle issues related to turnover, culture, and compliance. MacLean-Fogg, a family-owned precision manufacturing company with roughly 2,100 employees across multiple facilities, faced exactly this problem before partnering with Quantum Workplace. What followed was a vendor switch that triggered a wholesale transformation of the company’s approach to […]

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Market Alert: Phenom Acquires Plum to Anchor a Full-Spectrum Assessment Stack

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What Happened On April 28, 2026, Phenom announced the acquisition of Plum, a provider of psychometric-based talent assessment. The deal, Phenom’s second in ten weeks and third in roughly four months, brings Plum’s proprietary Role Model™ technology into Phenom’s agentic platform, adding behavioral and durable-skills measurement to an already expanding assessment stack. The move follows the February 2026 acquisition of Be Applied, which introduced adaptive cognitive assessments, and the January 2026 acquisition of Included AI, which deepened workforce analytics and planning capabilities. Taken together, the three deals reflect a deliberate architectural strategy: Phenom is assembling a more unified candidate and employee assessment and validation capability rather than a set of discrete point solutions. Why Plum — and Why Now Psychometric science is not new. Industrial-organizational […]

Mitratech Article: Your 2026 Human Resource Compliance Checklist – What to Prioritize First

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Insights from the 2026 State of HR Compliance Report to help you prioritize what actually matters. We all know the saying: if everything is a priority, nothing is. And right now, that tension is very real for HR team leaders who are balancing talent goals with rising expectations around process consistency and proof. Compliance work has expanded in ways that are easy to feel and hard to neatly quantify. New compliance requirements keep showing up. Enforcement patterns shift. Everyday decisions generate more questions that require proof, consistency, and documentation. In the 2026 State of HR Compliance Report, 75% of respondents said their compliance needs have changed, and more than half (54%) said those needs have increased over the past two years. Those shifts appear in […]

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Mitratech: State of HR Compliance 2026 Study

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The State of HR Compliance Report, developed through survey research and analysis conducted by 3Sixty Insights in collaboration with Mitratech, explores how organizations are navigating the increasing complexity of workforce governance, compliance operations, and AI oversight. The study examines several key areas impacting enterprise organizations, including fragmented systems and workflows, operational consistency, documentation and auditability requirements, workforce policy enforcement, and the growing importance of explainability and accountability within AI-assisted processes. The findings highlight how HR compliance is increasingly intersecting with legal, governance, risk, and enterprise operations as organizations work to operationalize compliance more effectively across distributed teams and evolving technology environments. Research and analysis for this initiative was supported by the 3Sixty Insights analyst team, including contributions from Dylan Teggart. Read the full study here: […]

Infographic: Your Employees Are Already Using AI – You Just Don’t Know Which One

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This infographic explores the growing reality of “Shadow AI” in the workplace, where employees are already adopting AI tools independently due to unclear organizational guidance and governance. It highlights how the absence of a defined AI strategy creates exposure across privacy, intellectual property, and compliance risks, while contrasting unmanaged AI usage with a governed, purpose-led approach built on transparency, clear boundaries, and collaboration. The piece ultimately positions trusted AI governance not just as a risk mitigation strategy, but as a competitive differentiator for modern organizations.  

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Workforce Management in the Age of Unknowns

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Most workforce management strategies are built for predictability. Maybe that’s the problem. In 2026, that thinking may now be a liability as the defining WFM challenges instead seem to be managing what dashboards can’t show you, AI workforce transformation is reshaping headcount decisions, data trust, and risk, as the modern workplace slowly becomes a human-AI hybrid—part judgment, part automation, part AI assistant. These changes will permanently alter the workforce, as a slow, sequenced cut moves through organizations from function to function, quarter by quarter, until organizations look fundamentally different from the way they did 10 years ago. So far, US job losses tied to AI have hit approximately 100,000 in the last 6–12 months, with companies like Amazon shedding 30,000 employees since October 2025, not […]

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The Risks of Overconfidence in Compliance Management

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Leadership often assumes a lot of “known knowns” when managing a business. Obstacles, challenges, and surprises are just part of being at the helm of an organization, but there are more unknowns out there than most would care to admit. A balance of caution and confidence is important for navigating these challenges. You don’t want to run a business scared. But there has to be a balance between these two to avoid the grinding halts of being overly cautious and the blind spots that overconfidence can miss. This combination of rising complexity and high self-reported confidence suggests a known knowns vs. unknown unknowns scenario: Known knowns are known things, such as existing or longstanding compliance problems, documented requirements, or tested controls. Known unknowns are acknowledged […]

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Guest Podcast: HR Superstars – How to Create Manager Programs That Stick with Nicole Roberts

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Leadership training is one of the most common investments organizations make, but it is also one of the easiest to get wrong. Many companies track attendance, but few measure whether managers actually lead differently afterward. In this episode of HR Superstars, Karina Young sits down with 3Sixty Insights’ Nicole Roberts, to discuss how to design leadership development that managers actually use in their day-to-day work. They explore how HR leaders can identify the right problems before launching training, measure leadership effectiveness in real time, and help managers apply new skills immediately. Nicole also shares practical ways to strengthen leadership development, even with limited resources. Listen to the full podcast here: How to Create Manager Programs That Stick with Nicole Roberts

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Monthly Research Recap | April 2026

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Upcoming Events: PrismHR Live 2026 | June 14 – 16th, 2026 PrismHR LIVE brings together HR service providers, PEOs, payroll organizations, and HCM technology leaders for a focused exchange on workforce management, compliance, benefits administration, and platform innovation. Representing 3Sixty Insights, Dylan Teggart will be on site engaging with industry leaders, participating in key discussions, and capturing insights that reflect where the market is heading, making this a valuable opportunity for both learning and meaningful connection across the HR services ecosystem. Recent Research: Benchmark Report: State of HR Compliance 2026 – Benchmark Findings on Confidence, Complexity, and the AI Effect The State of HR Compliance 2026 Benchmark Report examines how organizations are navigating an increasingly complex compliance landscape shaped by regulatory change, workforce evolution, and […]

Infographic: Kansas City Royals + Dayforce – A Payroll Transformation Case Study

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This infographic examines how the Kansas City Royals navigated a complex payroll transformation with Dayforce amid seasonal workforce fluctuations, unionization, and multi-state compliance demands. Rather than simply migrating systems, the organization rebuilt payroll and HR workflows from the ground up, resulting in a smooth go-live and measurable operational gains. The case highlights how the right technology strategy can reduce administrative burden, improve compliance visibility, and elevate payroll leadership into a more strategic business role.

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Analyst Insight: Building Cultures of Trust in the Age of AI

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There’s a significant connection between attracting and retaining top talent and compliance. The Great Place to Work’s trust model emphasizes that employees experience a “great workplace” when they trust leadership, feel pride in their work, and experience camaraderie with colleagues. Leave, pay accuracy, and policy consistency are crucial at the crossroads of trust, fairness, and respect. When issues such as missed payments, unclear rules, or poor communication arise, employees don’t view them as simple compliance errors. Instead, they perceive them as a breach of trust, leading top talent to leave quietly. Based on these practices, it can be assumed that people choose to stay with or join companies that do things well, and employees gravitate towards companies that pay attention. At the end of the […]

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Analyst Insight: Takeaways From Our State of HR Compliance Survey with Mitratech

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Across a recent 3Sixty Insights survey of 500 respondents, sentiment about HR and organizational health looked strong on the surface. While 75% of respondents—with 2 in 5 (38%) employed in HR—said they were satisfied with HR’s performance and their company’s ability to stay on top of compliance, beneath the surface, there’s a growing disconnect between how prepared organizations feel and the true complexity of today’s compliance landscape. Although most respondents were satisfied with their ability to manage HR compliance, 1 in 4 were not, and 71% reported that their compliance needs had increased over the past 2 years. Continue Reading: