“HR is more than ‘Fill out these forms and don’t get into trouble,’” said Justin Hall of Salz Group on his ethos and approach to leading a bustling HR organization. In November 2024, Justin Hall was hired to expand the […]
Moving Beyond AI Hype: How Voice Screening Agents Are Reshaping Talent Acquisition
AI in Talent Acquisition Requires More Than Automation Artificial intelligence continues to be one of the most discussed areas of innovation across HR technology. While vendors continue to introduce AI-powered capabilities designed to transform recruiting, the most important question remains: […]
Monthly Research Recap | July 2026
July was an incredibly productive month for the team at 3Sixty Insights, and before we highlight some of our recent research publications, we wanted to share a few company updates. Welcoming Robert Mattson to the Research Team In July, we […]
Infographic: PrismHR – Turning Client Graduation into Long-Term Growth
This infographic explores how PrismHR helps Professional Employer Organizations (PEOs) and Human Resources Outsourcing (HRO) providers retain growing clients by creating a structured “graduation” path from full-service PEO to hybrid and self-service HCM, rather than losing customers as their business […]
Research Note: Voice Screening Agents in Talent Acquisition – Balancing Speed, Scale, Candidate Experience, and Trust in AI-Augmented Hiring
Introduction Talent acquisition teams are under increasing pressure to hire faster, improve candidate experience, reduce recruiter burnout, and navigate a more complex hiring environment shaped by AI, automation, and evolving workforce expectations. Across industries, organizations are managing higher application volumes, […]
Where Can AI be Effective in Global Payroll and Compliance?
There is one common thread in every briefing I’m taking with HR Technology vendors, and that’s hearing their AI strategy. AI is not a differentiator. Every vendor, regardless of which AI platform they are using, is trying to solve relatively […]
Analyst Insight: The HRO Graduation Opportunity
Why Losing Clients is a Choice, Not an Inevitability & How Providers Can Retain SMB Clients Through Every Stage of Growth For small and mid-sized businesses (SMBs), Professional Employer Organizations (PEOs), Administrative Services Organizations (ASOs), and Payroll Service Bureaus (PSBs) […]
3Sixty Insights Welcomes Robert Mattson, Expanding Strategic Go-to-Market and Storytelling Expertise
Industry veteran brings decades of experience helping software providers create compelling messaging that differentiates their solutions, builds demand, and accelerates revenue growth. 3Sixty Insights is pleased to welcome Robert Mattson to its analyst team, strengthening the firm’s ability to help […]
Analyst Insight: Flexibility, Service and Trust – Where Partner Ecosystems Deliver and Where They Break
The Challenge for SMB Service Organizations Service organizations focused on small and midsize businesses (SMBs) operate in an increasingly complex and competitive environment. These organizations, referred to throughout this piece as partners, including (but not limited to) brokers, banks, CPAs, […]
Research Note: The Highs & Lows of AI Deployments
In August 2025, MIT issued the bold claim that 95% of AI pilots are failing. In a report called The GenAI Divide: State of AI in Business 2025 by MIT’s Project NANDA, they observed that organizational learning gaps were causing […]
Unleash Article: Ask The Analyst – Attrition Models Can Flag Dozens of Flight Risks at Once
The growing use of AI-powered attrition models is giving HR leaders unprecedented visibility into potential employee turnover, but identifying flight risks is only the first step. In this article from UNLEASH, industry analysts discuss what separates organizations that successfully leverage […]
Infographic: The Case for Service-Enabled HCM
This infographic highlights key findings from 3Sixty Insights’ benchmark research, completed in partnership with Insperity, on the growing importance of service-enabled HCM. The research reveals that while organizations continue to invest in HR technology, only 13% fully utilize their HCM […]
#HRTechChat: Robert Mattson on Storytelling, AI, and Making HR Technology Matter
In this episode of #HRTechChat, Nicole Roberts (Senior Analyst & Advisor, 3Sixty Insights) is joined by Robert Mattson—technologist, marketing leader, communications coach, author, and the newest member of the 3Sixty Insights analyst team—for a wide-ranging conversation about the experiences shaping […]
Closing the Frontline Technology Gap: How UKG Is Rethinking the Employee Experience
Frontline work has typically run on thin, disconnected infrastructure. A bulletin board in the breakroom, a coffee-stained notice on the lunch table, a paycheck stub, or a supervisor’s memory. Recent conversations with Gaby Contreras, Jaclyn Aiken, Dan Wolman, and Greg […]
Benchmark Report: Why Half of Businesses Want to Invest in Service-Enabled HR That Actually Works
HR technology alone isn’t enough. New research from 3Sixty Insights reveals why organizations continue to struggle with HR technology adoption, customer support, and compliance—and why nearly half are willing to pay more for better service. Based on a survey of […]
Monthly Research Recap | June 2026
Recent Research: Case Study Vignette: Two Days to Two Hours – How Italian Fiesta Pizzeria Used the Insperity HRCore™ Solution to End Its Payroll Struggles Italian Fiesta Pizzeria, a fourth-generation family business operating five locations and employing 160 workers, transformed […]
Infographic: When HR Software Stops Working
This infographic explores a common challenge facing growing organizations: recognizing when their HR and payroll software no longer supports evolving business needs. Through the experience of Italian Fiesta Pizzeria and its adoption of the Insperity HRCore™ solution, the infographic illustrates […]
Case Study Vignette: Two Days to Two Hours – How Italian Fiesta Pizzeria Used the Insperity HRCore™ Solution to End Its Payroll Struggles
Christine Mikulec of Italian Fiesta Pizzeria is a fourth-generation pizzeria owner-operator in and around Chicago. Founded by her great-grandfather in 1947, the tavern-style pizzeria business was taken over by Christine, her siblings, and her cousins from her parents in early […]
Infographic: Why Service-Driven HR Tech is the Ultimate ROI for SMBs
This infographic case study highlights a broader lesson for small business owner-operators: the value of HR technology is determined less by feature depth and more by the quality and accessibility of human support. It follows Conor Schmidt, owner of a […]
Infographic: How Bob’s Truck Care Got Four Hours Back
This infographic highlights how Bob’s Truck Care, a third-generation family business in Texas, transformed a time-consuming payroll process that consumed four to six hours each week. Faced with manual tax filings, limited accessibility, and compensation complexities that outgrew their existing […]