In early 2026, 3Sixty partnered with Insperity to survey small and medium-sized U.S. businesses (SMBs) about how they manage HR, payroll, and benefits. As part of this survey, 3Sixty asked 524 U.S. business leaders at the manager level and above from companies with 50+ employees.
The resulting benchmark report, Why Half of Businesses Want to Invest in Service-Enabled HR That Actually Works, outlined our findings. The core takeaway from our report was that most companies aren’t being held back by their technology; they’re held back by a lack of support, adoption, and partnership.
As part of sharing this research, on Thursday, September 24, I sat down with Insperity team members John Postorino and Jennifer Norris, as well as SSR founder Phil Strazzulla, to speak about these results.
In the live chat running alongside the webinar, it was good to see that these results resonated with many attendees, most of whom are HR or WFM practitioners themselves. The experiences and perspectives they shared echoed much of what we found in the study, which is why I found value in sharing it.
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