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Research Agenda: Workforce Management 2024

In today’s labor market, where workers hold significant bargaining power, employers are under pressure to provide a positive employee experience. Failure to do so could result in the loss of top talent. This challenge is particularly acute in industries with deskless workers, such as food & beverage, hospitality, service, specialized trades, and healthcare. These industries, which underpin our society, rely heavily on the consistent presence of these workers. In industries where part-time and hourly work is common, high turnover rates pose a significant challenge. Recognizing the need for employee retention from day one, workforce management (WFM) has become more crucial than ever. The question then becomes, how can these organizations effectively manage their frontline & deskless workforce while ensuring a positive employee and customer experience? […]

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Guest Council Post: Decoding complexity and the pivotal role of Artificial Intelligence

Complexity has traditionally been viewed as a negative disruption and a dominant rationale for why organizations do not achieve their strategic results.  Simplification has been an overarching alternative theme and is often identified as the proposed solution for the organization but is this still the right choice given the advancements and potential as we engage with AI? According to Nelson Cowan, as humans we can only hold 3 to 5 items in our minds at once (1), so we naturally gravitate to simple concepts.  This may further explain why, according to BCG, 70% of all complex transformations fail or do not live up to expectations (2).  Are we over simplifying our solutions and are not addressing the complex problem in front of us?  Is there […]

#HRTechChat: Navigating the Future of Work with Keith Meyerson – A Masterclass in Leadership and Learning

  In the latest installment of our #HRTechChat series, we dive into Human Resources and Talent Development. Leaders like Keith Meyerson stand out not only for their extensive experience but also for their innovative approaches to fostering workplace learning and leadership. With over two decades of steering learning and development (L&D) initiatives across prestigious organizations such as Tiffany & Company and Neiman Marcus, Keith brings a wealth of knowledge and a unique perspective to the evolving challenges in talent management. At the heart of Keith’s philosophy lies a commitment to bridging the gap between technology and effective execution, thereby enhancing organizational capabilities through strategic people development. His current role at Kam Consulting Group allows him to refine these methodologies further, tailoring solutions that are not […]

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Blog: Standardizing Recruitment and Bettering the Employee Experience for the Success of Your Business

Small and medium-sized businesses with multiple locations could benefit from a centrally organized and standardized recruitment system. We examine how a consistent set of best practices and approaches can lead to higher employee retention and a more resilient organization. Previously in this series, I discussed how more data in a data-driven world isn’t always better. You can accumulate too much data too fast and find yourself devoting more and more time to managing it. One way to manage this is by streamlining your HR organization into a single solution that houses all your data in one space. However, I also touched on how not investing in technology out of buyer anxiety and fears about upfront costs can lead to even more money lost in the […]

Latest News: Deel acquires Zavvy to ‘fill in that missing piece of our global HR offering’

2023 was a booming year for HR tech acquisitions, and 2024 is proving to be no different. Hot on the heels of Workday announcing its intention to buy HiredScore, Deel, a HR tech platform aimed at global teams valued at over $12 billion, has completed its acquisition of Zavvy. Founded in 2021 in Germany, Zavvy sits in the performance management and learning and development space – it leverages AI to completely bespoke career journeys and development plans for individual employees. HR industry analyst Pete Tiliakos– who serves as managing partner at 3Sixty Insights – agreed that “Zavvy’s people enablement technology is a perfect complement to the broader Deel ecosystem of global employment solutions”. Continue Reading: Deel acquires Zavvy to ‘fill in that missing piece of […]

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Monthly Recap | February 2024

Recent Research: Analyst Insight: ADP ReThink Event Recap: ADP Turns 75 ADP recently wrapped its annual ADP ReThink client event, where over 300 attendees came together in London, England for the largest turnout in ADP ReThink’s 15-year history. Market Alert: Workday-Insperity ‘Strategic Partnership’ Stands Out in a Sea of SMB HR Solutions A newly announced strategic alliance between Workday and Insperity will be guided by a GTM that aims to co-develop, market, sell, and support an SMB ‘power offering’ that brings the best of Workday’s HCM technology together with the Workforce Optimization services of Insperity. Analyst Insight: Connection is the Key to Delivering Exceptional Business Performance The talent market continues to be challenging with continuing month over month job growth and a high number of […]

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Market Alert: Workday-Insperity ‘Strategic Partnership’ Stands Out in a Sea of SMB HR Solutions

What Happened Workday, which provides enterprise cloud applications for finance and human resources, and Insperity, a professional employer organization (PEO) that develops its own HR and business performance technology and services, announced a strategic partnership and plans to jointly develop, brand, market, and sell a full-service HR solution for small and midsize businesses. The companies believe combining Workday’s technology and Insperity’s service will create a solution that helps emerging companies achieve success and maintain growth. Through the partnership, customers can take advantage of Workday HCM and Insperity’s Workforce Optimization service, which includes dedicated HR specialists, payroll and benefits, risk management, and compliance support. The combination will enable businesses to seamlessly manage their entire employee lifecycle, from ‘hire to retire’ and optimize their talent management, payroll, […]

#HRandPayroll20: Mastering Leave Orchestration with Special Guest Keith Christensen

On this episode, Pete and Julie welcome HR operations executive Keith Christensen to the show to share his knowledge and tips for navigating and mastering the complex world of leave-of-absence orchestration! Keith shares his experience and lessons learned from his tenure as the former SVP of HR Corporate Services for CVS Health, where he led HR operations and, with his team, transformed a highly complex leave of absence management and orchestration program for the Fortune 10 organization. Including the role of technology and end-to-end process redesign, the critical role of people and teamwork in transformation, and how managed services can complement resources and accelerate outcomes. Our HR & Payroll 2.0 Series is also available as a podcast on the following platforms: Apple iTunes: https://podcasts.apple.com/us/podcast/hr-payroll-2-0/id1643933833 Spotify: […]

Webinar: Powering up Your HCM Practices for the Year Ahead on March 5, 2024

  In this webinar, we are joined by Pamela Stroko, Director and Principal Analyst, Talent and Performance Management research practice area, of 3Sixty Insights, and Kirsty Graham, VP of Global People Experience Operations, at Unit4, who discuss the importance of company culture, employee engagement, and how digital tools can help HR managers build strong relationships with talent to mobilize their workforce to do their best work. Pamela Stroko highlights two main challenges that modern HR departments face: that talent shortages aren’t going away anytime soon, and that many workforces remain disengaged, to the degree that “77% of the workforce are doing the bare minimum” as reported by Gallup. During the webinar, Kirsty Graham showcases the importance of modern data tools that focus on improving employee engagement, uniting teams across modern working environments, and […]

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Monthly Recap | January 2024

Recent Research: Anatomy of a Decision: Scheduling and Recruiting Excellence in Hospitality – Noticed by Customers Worldwide In this 3Sixty Insights’ Anatomy of a Decision, we explore the decision-making dynamics behind what led three UK businesses to choose Harri as their core end-to-end HCM solution. Upcoming Events: isolved Masterclass – Payroll | February 22, 2024 @ 1pm EST Come join Amberly Dressler, VP of Brand & Content Marketing at isolved and Principal Analyst Pete Tiliakos of 3Sixty Insights for this next masterclass. This class will be covering the ins and outs of payroll. You’ll leave with strategic insights AND those SHRM credits (1 PDC). Recent Articles: Minimizing Data to Maximize Growth If you’re a small or medium-sized restaurant using multiple HCM systems to manage your seasonal and part-time […]

Vantage Circle Blog – What is Total Rewards Strategy? An HR’s Guide

What is a Total Rewards Strategy? A “Total Rewards Strategy” is a method used by businesses to create and implement a comprehensive compensation and benefits package for its employees. Instead of focusing solely on wages, a total rewards strategy considers the complete bundle of rewards that an employee receives, both tangible and intangible. “People want to know they matter and want to be treated as people. That’s the new talent contract.” – Pamela Stroko A well-crafted Total Rewards Strategy encompasses monetary rewards, such as salaries and bonuses, alongside vital non-monetary elements like recognition, work-life balance, and career development opportunities. By strategically integrating these elements, organizations can create a compelling value proposition for their employees. This approach not only attracts top talent but also helps improve […]

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Anatomy of a Decision: Scheduling and Recruiting Excellence in Hospitality – Noticed by Customers Worldwide

What You Need to Know Every customer, small and large, wants to feel important. Whether genuinely understanding their priorities and overall operating context or having an input to the provider’s product roadmap, businesses steer clear of working with anyone they think won’t give them the attention they deserve when most needed. This is no exception in the HR technology domain. 3Sixty Insights sat down with three businesses in the UK hospitality industry that were disappointed with the functionality of their former solution provider’s employee experience system and felt their needs were sometimes being ignored. All sought a new HR Tech vendor partner that was also nimble enough for them to grow with. The three HR technology customers we spoke with all chose Harri as their […]

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Serving Up Success in the Restaurant Industry

Companies love to work with technology providers that give them the attention they deserve. Within the past 12 months, 3Sixty Insights sat down with businesses in the quick-service restaurant (QSR) industry that were disappointed with their HR tech system’s functionality and felt that they were being undervalued and underserved by their provider. While each company had unique pain points, a recurring theme was the need for an HCM solution to provide a better employee and manager experience in their restaurants. As the quick-service restaurant industry grows, consumers demand quality food with best-in-class service delivered as speedily as possible and potentially right to their doorstep. The customer landscape for these restaurants has expanded over the past decade, with more international cuisines and healthier options entering the […]

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Monthly Research Recap | December 2023

Latest Podcast: #HRandPayroll20: Gen Z On Entering the Workplace with Special Guest ChatGPT Dive into an engaging family discussion featuring Julie’s sons, Nicholas and Eli Fernandez, as they share their fresh perspectives on starting their careers post-college. Discover insights on Gen Z’s approach to the workforce, the impact of technology like ChatGPT on professional development, and the balance between work and life. Join us for a unique blend of professional wisdom, personal anecdotes, and practical career advice that resonates with both young professionals and seasoned HR veterans alike. Tune in to learn, laugh, and get inspired! #HRTechChat: A Chat with Workforce Software on the Deskless Worker Experience Join the insightful #HRTechChat as Workforce Software’s CMO Sandra Moran and 3Sixty Insights’ Steve Goldberg explore the evolving […]

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Council Guest Post: Physician Unboarding: Dropping the ball

In product management, I often receive feature request after feature request. Some requests are straightforward and I understand, and some I have to go back to the customer to for clarity. I’ll never forget receiving a request to “undo a hire” for an employee that already accepted a job. The problem, as described to me: employees are “no showing” on their first day of work, and the hiring company is forced to roll back the hire. I cringed when I heard this. I couldn’t wrap my head around it. As someone who has never found job hunting easy, I could not believe how common this is becoming in many industries. I would never do this, I thought to myself. I did more digging. What I […]

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Monthly Research Recap | November 2023

Latest Research: Market Alert: Paylocity Expands Its Suite of Services and Solutions Last week, Paylocity, a leading cloud human capital management (HCM) and payroll software company, expanded its suite of services and solutions with the introduction of two new products. Employee Voice and Recognition & Rewards may both be broadly categorized as employee engagement offerings, but each meets a distinct and critical need for organizations aiming to attract and retain top talent and maintain a competitive edge with the modern workforce. UKG Press Release – UKG One View Earns Industry Praise for Groundbreaking Multi-country Payroll Visibility, Simplicity The success of UKG One View is being celebrated this week at the UKG Aspire customer conference. The first-of-its kind technology-led experience extends the strength of the UKG […]

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Monthly Research Recap | October 2023

Upcoming Events: Webinar: Performance Management Today | November 20, 2023 @ 2pm EST Those attending this Performance Management Today webinar will hear about advances in this HR process area like check-ins, continuous performance management and having the process encompass employee career goals. That said, the webinar will focus even more on newer and less obvious considerations for designing a very modern PM process, some of which our presenter had a role in originating and broadly syndicating. Webinar: HR Planning for FY24: Business as Unusual | Thursday, November 16, 2023, 10:00am – 11:00am PST Join this Q&A session to hear from organizational agility expert and industry analyst, advisor and influencer Steve Goldberg on how to enact, enable and embrace change at your company – regardless of […]

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Analyst Insight: Talent Intelligence Fundamentally Shifts How Organizations Should Measure Success

As 2023 rang in, so did the hype over artificial intelligence, particularly with generative AI (such as ChatGPT). Seemingly overnight, the long-gathering buzz surrounding AI’s applicability not only to the world of work, but also to business and everything else, became nearly deafening. AI has become seemingly pertinent to just about everything — and it probably is. As more industries begin to realize the opportunities this rapidly developing technology presents to their operations and bottom lines, questions abound. Front-and-center among them is: where to start? In human capital management (HCM), the answer is, just about anywhere. We see vendors applying AI to their solutions for payroll, scheduling, employee self-service, performance management, benefits administration — the list goes on. Name a subdomain of HCM, and there’s […]