3Sixty Insights Research Note Thumbnail

Research Note: Experienced People Leader Chooses Ceridian Dayforce for HR Transformation

What You Need to Know Key to the long-term success of any business-to-business vendor are its advocates out in the field: professionals who insist on attesting to their positive experience working with any particular vendor and that vendor’s product. For providers of cloud software for human capital management, when these testimonials encompass the intertwinement of their technology with the aspirations of exemplary people leaders, the stories are especially powerful. Whenever HCM software transforms HR, lifting it out of the doldrums and frustrations of out-of-control operational HR and into a new place where people leaders have the administrative part of their charter tamped down and can indeed lead people, it’s a story that demands to be told. In the spirit of amplifying one such testimonial, this […]

Continue reading
3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: Frontline Employee Experience Platform Harri Drives Operational and Financial Excellence for Jersey Mike’s Subs

What You Need to Know At what point does a business pause to consider the costs of managing HR processes on paper and in digital spreadsheets? Where does the push come from to trigger an analysis of manual processes vs. automation? In many cases, manual processes work just fine and a ‘don’t fix it if it ain’t broke’ perspective leaves those processes neglected until a problem arises. Because something is working, however, doesn’t necessarily mean that it’s efficient. What if transitioning human capital management (HCM) processes from manual to automated can save a significant amount of time, money, and frustration for your business? HCM automation enables swift execution of scheduling and recruiting processes that currently consume large chunks of time for businesses. Automation alleviates complex […]

Continue reading
#HRTechChat: Michelle Randall, Chief Marketing Officer at Playvox

#HRTechChat: Michelle Randall, Chief Marketing Officer at Playvox

This episode of the #HRTechChat video podcast welcomes Playvox Chief Marketing Officer Michelle Randall. The sole focus of Playvox’s cloud software for human capital management for is the call center industry. When it comes to workforce management, especially scheduling, call centers are complex, challenging. Plus, everything we hear about the importance of the employee experiences is magnified at call centers. And everything we know about the impact of a positive employee experience on the customer experience is amplified at call centers. Deploy technology capable of improving agents’ quality of work-life balance, their employee wellbeing, and customers will have those positive experiences when they need it the most: when they get in touch with the call center. Michelle dives into the particulars, and I highly recommend […]

Continue reading
#HRTechChat Showcase: Original Zen and the Art of Integration Strategy

#HRTechChat Showcase: Original Zen and the Art of Integration Strategy

Some may appreciate the play on the title of a mid-1970s philosophical novel, “Zen and the Art of Motorcycle Maintenance,” others the Eastern twist on Western theology. Regardless, original Zen and the art of integration strategy is the absolutely essential and crucial understanding that cloud-to-cloud integration is a process and a way of life, never something that eventually ends because it will ever finally be perfect. Vendors in HCM that acknowledge and embrace this universal truth will save money, increase sales, and improve their customer retention — all major competitive advantages. This episode of the video podcast is something we call the #HRTechChat Showcase, a version of #HRTechChat wherein our guests not only chat with us, but also share slide decks or other visual cues […]

Continue reading
3Sixty Insights - Analyst Insight

Analyst Insight: City of Memphis Deploys UKG as Point Solution to Track Time and Attendance

When navigating the bureaucracy of a public sector organization, there are no cookie-cutter scenarios. Alex Smith, former chief human resources officer for the City of Memphis, knew her organization was no different. As an appointee with the current Mayoral administration and with a limited timeline for making improvements, one of Alex’s goals during her tenure has been to empower the City’s HR organization with “modern 21st-century capabilities” and transition it to a paperless cloud-based solution to free up capacity within the organization. To bolster its existing, broad deployment of Oracle HCM Cloud, Smith needed sophisticated point-solution capabilities specifically in time and attendance (3Sixty Insights BWSCS2121 – “New CHRO Delivers Business Transformation to City of Memphis with Oracle HCM Cloud,” February 2021). What’s more, the City […]

Continue reading
#HRTechChat: Megan Coen, Vice President of HR Services at isolved

#HRTechChat: Megan Coen, Vice President of HR Services at isolved

We talk a lot about the technology for human capital management. Amidst all the understandable hubbub, you’d think we’d find a panacea in the state of the art in technology for HCM. Today’s technology for HCM is indeed a marvel, after all, in its capabilities and in the promise it holds. It’s a promise not only for highly engaged people leaders looking to use the latest and greatest cloud software, but also for HR departments that could really just use some help in solving for basic needs. The idea that HR departments today can succeed with the help of highly capable technology alone is tempting to believe. In a way, that’s because it’s half true. Yes, it’s a welcome relief to automate operational processes. Yes, […]

Continue reading
#HRTechChat: Robyn Torgius, Global Head of Payroll at IFS

#HRTechChat: Robyn Torgius, Global Head of Payroll at IFS

“I wish we could just push a button and have payroll process without a hitch, like everyone thinks we do,” joked Robyn Torgius, guest on this episode of #HRTechChat. Instead of just falling into the work, as most have in the past, people are increasingly choosing payroll as a career path. This is a good thing. As global head of payroll at IFS and member of 3Sixty Insights’ Global Executive Advisory Council, Robyn shared her considerable insight into how payroll can be elevated into a profession — and why it should be. Our #HRTechChat Series is also available as a podcast on the following platforms: Apple iTunes: https://podcasts.apple.com/us/podcast/3sixty-insights/id1555291436?itsct=podcast_box&itscg=30200 Spotify: https://open.spotify.com/show/0eZJI1FqM3joDA8uLc05zz Stitcher: https://www.stitcher.com/show/3sixty-insights SoundCloud: https://soundcloud.com/user-965220588 YouTube: https://www.youtube.com/channel/UC6aDtrRPYoCIrnkeOYZRpAQ/ iHeartRadio: https://www.iheart.com/podcast/269-3sixty-insights-78293678/ Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zb3VuZGNsb3VkLmNvbS91c2Vycy9zb3VuZGNsb3VkOnVzZXJzOjkyNDY0ODI1OS9zb3VuZHMucnNz Amazon Music & Audible: https://music.amazon.com/podcasts/7e7d809b-cb6c-4160-bacf-d0bb90e22f7c PlayerFM: https://player.fm/series/3sixty-insights […]

Continue reading
#HRTechChat: Purbita Banerjee, Senior Client Partner and Head of Product Management at Korn Ferry

#HRTechChat: Purbita Banerjee, Senior Client Partner and Head of Product Management at Korn Ferry

My guest for this episode of the #HRTechChat video podcast was Purbita Banerjee. “We’re here to create pathways to success for humans at work,” says Purbita of the mission at Korn Ferry, where she is senior client partner and head of product management. Artificial intelligence figures prominently in this new calculus, as we’ve covered previously, and the topic for this honest-to-goodness barnburner of a discussion with Purbita centered on how the state of the art in business software is upending long-held conventions in talent management and talent acquisition. All this innovation is all but obliterating the arbitrary partition that has for decades separated these two prominent domains of human capital management. When it comes to the podcast here, I highly recommend you press play on […]

Continue reading
#HRTechChat: Brandon Dorr, Director of People Technologies at WPS Health Solutions

#HRTechChat: Brandon Dorr, Director of People Technologies at WPS Health Solutions

My guest for this episode of the #HRTechChat video podcast was Brandon Dorr, director of people technologies at WPS Health Solutions. The path Brandon took landing him in HR is interesting. He’s an IT person and never expected that this background would steer him into a career intersecting with human capital management (HCM). He started at WPS as a service delivery specialist, a very IT kind of role. “So I came in to help with technical project management,” he said, “representing just that additional level of technical expertise that our project managers didn’t necessarily have at that time.” Eventually, the company’s HR department expressed a need for help with its data and asked Brandon to consult. One thing led to another, as the saying goes, […]

Continue reading

Nestell & Associates Guest Podcast: What Is HCM and Its Value to Organizational ERP Change Effort with Brent Skinner

About this Episode In this episode, we discuss human capital management (HCM).  ERP organizational change success requires managing, developing, and training stakeholders. Let’s explore how HCM can potentially support stakeholder development and ERP success With Guest Brent Skinner of 3Sixty Insights. A sound HCM program has the potential to improve competitive advantage. Additionally, organizations need to understand how to manage team diversity and the development of their stakeholders. Each stakeholder group often consists of a large degree of diversity in terms of expectations, realities, and human capital requirements needed for an ERP organizational change endeavor. Let’s explore in this episode how HCM can contribute to improved decision-making, alignment, and teamwork Listen to the full Nestell & Associates Podcast here: The ERP Organizational Change Journal Podcast

Continue reading

#HRTechChat: Anita Lettink, Author, Payroll Expert, Founder of HR Tech Radar

Anita Lettink was the guest for this episode of #HRTechChat. Many viewers of this video podcast may know Anita from her nearly 20 years in positions of increasing seniority at NGA Human Resources (acquired in 2019 by Alight). Following nearly three years as a senior vice president there, she finally left NGAHR in mid-2020 to found HR Tech Radar and write and publish her book, “How to Select Your Next Payroll: The Ultimate Guide.” Anita is a payroll expert by any calculus, and it was a real pleasure to reconnect and discuss the subject matter of her book in detail. Having fallen out of touch in recent years, Anita and I actually go way back, originally meeting when she was about midway through her tour […]

Continue reading

Analyzing M&A: OneSource Virtual’s Workday Deployment Business Acquired by Cognizant

For as many as 1,300 OneSource Virtual (OSV) customers, the announcement that Cognizant will buy its Workday professional services and consulting business is easily missed. Timing-wise, the acquisition was announced immediately following OSV quarter-end sales (Halloween) and just before politically charged mid-term elections. Moreover, Cognizant is still not a widely recognized brand in HR circles or within the Workday ecosystem despite its 2020 acquisition of long-standing Workday partner, Collaborative Solutions. What just happened? Press releases tell us that Cognizant has entered an agreement to acquire the professional services and application management practices of OneSource Virtual. In layperson’s terms, this is the technical deployment business that requires certified Workday professionals to configure and integrate Workday customers to go-live. It also includes the application management solutions (AMS) […]

Continue reading
Campbells Soup

Enterprise Risk’s Race to the Bottom: Sexy SAIDI

Cue this one up for today’s soundtrack: https://www.youtube.com/watch?v=tSk5U4oHhu0 Today I learned the statistical acronym SAIDI: System Average Interruption Duration Index. It’s the internationally recognized formula for calculating the average outage duration for each customer served by a utility, and it’s calculated by the expression: For those of you still PTSD’d from high school algebra and things containing letters from the Greek alphabet, in other words, it’s the sum of all the customer interruption durations divided by the total number of customers. Why should anyone care, do you ask? Following up on our recent examination of supply chain risk under-mitigation, have you or anyone else in your company investigated the impact to your business if, suddenly, employees’ mobile phones stopped working for any extended length of […]

Continue reading
A Recipe to Evaluate Technology

A Recipe to Evaluate Technology: How Big Is Your Picture?

I had opportunity this week to trot out one of my favorites from Nathan Myhrvold: “Among modern occupations, only cult leaders and TV weathermen rival the technological visionary’s ability to retain credibility despite all evidence to the contrary.” (It’s funny because it’s true). And it IS true. But, before we step away, let’s also step back to acknowledge human nature’s own contribution to all this nonsense. Roy S. Durstine called it in 1945: “My mind is made up. Don’t confuse me with the facts.” That, of course, goes well for pundits, but I’d also like to suggest it goes double for the audience which solicits the ideological solipsism in the first place. Let’s face it—we, the audience, are quickest to lap up punditry of the […]

Continue reading

The Launch of Zuora Secure Data Share for Snowflake Is Only Logical

“Star Trek: The Next Generation” isn’t quite the original, but The Borg absolutely deserve a place in the Pantheon of Sci-Fi nemeses right beside Klingons, Tribbles, and Harcourt Fenton Mudd. It’s impossible to work with enterprise application software and not be fascinated by The Borg. Advances in automation are constantly and inexorably being assimilated back into the enterprise collective. (Resistance is futile.) General ledger achieves automated input from accounts receivable (financials). Next, AR becomes connected to sales (CRM). Eventually, sales bills directly from the catalog (procurement) and automatically feeds commissions (payroll), which pays employees (human capital management, HCM) via bank accounts (treasury), and it all eventually becomes “ERP.” Or so we’d like to think… The first rule of assimilation (sorry, that’s Deep Space 9) is […]

Continue reading

The Opaqueness of Corporate Culture

Hat tip to The Economist‘s Bartleby column (and its unnamed author, Philip Coggan) for continuing to shine the light on possibly the most powerful business force on the planet — “corporate culture.” In my earliest career, “corporate culture” both built, and then savagely destroyed, the two then-world-leading enterprise application software companies, McCormack & Dodge and MSA: In 1983, Dun & Bradstreet Corporation bought McCormack & Dodge for what The Wall Street Journal suggested was around $50 million bucks In 1990, the inelegantly renamed “Dun & Bradstreet Software” bought its biggest competitor, MSA, for around $330 million bucks In 1996, the whole sorry mess of incompatible corporate culture was cleaned up and taken off D&B’s red-ink-bleeding books by GEAC for a fire sale valuation of around […]

Continue reading
JetBlue-Error---Portal

Is the Great Resignation to Blame for Corporate Shortcomings, We Think Not | Lessons Learned by JetBlue Failures

How many times have we heard that the Great Resignation is to blame for corporate shortcomings these days? Companies of all sizes, from small businesses to major multinational organizations, are struggling to keep up with demand. When they fall short, what’s behind that failure? Well, if simply repeating something makes it true, then the cause is a lack of employees. Certainly, staffing shortages can and will cause business to slow, but that shouldn’t lead to the large-scale disfunction we’re seeing in businesses today. The Great Resignation has simply become the scapegoat du jour—after all, it’s human nature to seek external sources on which to pin our failings. More often than not, though, we must look internally to find the true cause. Leaders of struggling businesses […]

Continue reading
3Sixty Insights - Unit4 Rachel Jordan - HRTechChat -Thumbnail

3Sixty Insights #HRTechChat with Rachel Jordan, Vice President of HCM Product Management at Unit4

Joining me for the #HRTechChat video podcast is Rachel Jordan. At Unit4, provider of business software for human capital management and enterprise resource planning, as well as financial planning and analysis, Rachel is vice president of HCM product management. Just like several of her fellow relatively new additions to leadership at Unit4, Rachel has a strong a pedigree in the industry. Unit4 is a vendor keen on finding the best ways to align and combine HCM, ERP and FP&A. The possibilities are intriguing, and you’ll be hearing more about these from 3Sixty Insights as we stroll through the second half of 2022. Think of this episode of the podcast as an appetizer. HCM technology (including the ethos behind it) has evolved drastically over the past […]

Continue reading
immedis logo

Immedis Guest Blog Article: Global Payroll Data and its Importance to the CFO and CHRO

As it can be in life, so it can be in business: objectives and charters seemingly unrelated or even at odds with each other can be, as the cliché goes, two sides of the same coin. As the non-cliché goes, they can be complementing hemispheres. It’s often the case in the C-suite, as the Accenture-advocated idea of whole-brain leadership shows us. And it’s certainly the case in human capital management, as 3Sixty Insights’ concept of concrete and abstract HCM shows. What’s more, one kind of data can be comparably valuable to different stakeholders in the C-suite whose concerns might be seen, alternately, as left-brained vs. right-brained. Such is the case. certainly, when it comes to the needs of the chief financial officer and chief human resources officer. In a multinational […]

Continue reading

On-Demand Webinar with Immedis: Global Payroll Data and its Importance to Decision-Making for the CFO and CHRO

As it can be in life, so it can be in business: objectives and charters seemingly unrelated or even at odds with each other can be, as the cliché goes, two sides of the same coin. As the non-cliché goes, they can be complementing hemispheres. It’s often the case in the C-suite, as the Accenture-advocated idea of whole-brain leadership shows us. And it’s certainly the case in human capital management, as 3Sixty Insights’ concept of concrete and abstract HCM shows. What’s more, one kind of data can be comparably valuable to different stakeholders in the C-suite whose concerns might be seen, alternately, as left-brained vs. right-brained. Such is the case. certainly, when it comes to the needs of he chief financial officer and chief human […]

Continue reading