betterworks Logo

Betterworks Blog: Building culture and an employee-first experience at University of Phoenix

What do you do when you need to overhaul your organizational culture and improve the employee experience? For Jeff Andes, vice president of talent management at the University of Phoenix, part of the answer was to rethink and redesign the way the institution handled employee performance reviews. Through a partnership with Betterworks, Andes and his team have flipped the once dreaded annual performance review process, turning it into an engaging and efficient program he calls “Everyday Performance Management.” Independent research firm 3Sixty Insights recently spent time with Andes to understand the goals, challenges, and processes the University undertook to help move the needle on culture and deliver a contemporary performance management process that improves the employee experience and gives employees skin in the game when it comes […]

Continue reading
3Sixty Insights - Jeff Andres - University of Phoenix - HRTechChat - Thumbnail

3Sixty Insights #HRTechChat with Jeff Andes, Vice President of Talent Management at University of Phoenix

“At the end of the day, we are all humans working with humans,” says Jeff Andes, vice president of talent management at University of Phoenix and my guest for this episode of the #HRTechChat video podcast. Jeff’s is a story not only of doing the hard work to do away with traditional performance management in favor of a more progressive, far more effective approach. It’s also a tale of how a large educational institution was able to return its organizational culture to one better reflecting the company’s origins in innovation and the entrepreneurial spirt. In 2017, University of Phoenix was sold to a private equity firm and became a standalone university for the first time in several decades. The change ended up presenting the proverbial […]

Continue reading
3Sixty Insights Research Note Thumbnail

Research Note: Betterworks Helps University of Phoenix Replace Annual Performance Reviews With Everyday Performance Development

Old ways of carrying out performance management involve a rigidity, an inflexibility and level of formality. The limitations of standard-issue software for it, typically a part of end-to-end suites for human capital management (HCM), have generally reinforced all of this to encourage and perpetuate an ineffective, annual approach to assessing employees’ performance. The focus is top-down assessment, and the treatment of employee performance has ultimately turned into a policing exercise that people have come to dread. Historically, this has delivered little value to the company and always been at odds with the earnest intent most organizations have in assessing their employees’ performance: to promote better performance in a positive way (3Sixty Insights 3SIAG2214 – “The 3Sixty Insights Human Capital Management Themes for 2022,” January 2022). […]

Continue reading
3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: University of Phoenix Makes Its Vision to Deploy Everyday Performance Development a Reality With Betterworks

What You Need to Know To explore Betterworks’ effectiveness as a key factor among many drivers for cultural transformation in the workplace, 3Sixty Insights spoke with Jeff Andes, vice president of talent management at University of Phoenix. Specifically, this Anatomy of a Decision™ from 3Sixty Insights investigates how University of Phoenix leveraged Betterworks replace SAP SuccessFactors’ performance management module. This move played an important role in supporting a broad and deep initiative to transform University of Phoenix’s culture, ultimately delivering a significantly improved experience with continuous performance enablement. Having gone private a few years prior, University of Phoenix was going through a related, positive cultural transformation. This was a top-down priority at the time from the then-incoming president. Since then, the priority has flourished into […]

Continue reading
3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: Family Service Rochester Elects to Partner With AssetHR and Implement isolved

What You Need to Know Many industries have struggled during the COVID-19 pandemic: supply chain issues, the Great Resignation, and ongoing shifts between remote and on-site work have plagued the majority of companies in nearly every field. The healthcare industry has had it worse than most. There are simply not enough qualified medical professionals to meet the global need. Ironically, just as work-life balance is gaining broad acceptance as a critical element of mental health, it has become nearly impossible for anyone working in healthcare to attain. With rampant burnout industry-wide, healthcare organizations are struggling with retention, and even the most well-intentioned are hard-pressed to improve the employee experiences they’re able to provide in the circumstances. A recent study conducted by isolved found that 36 […]

Continue reading
3Sixty Insights - Retrain - HRTechChat - Thumbnail

3Sixty Insights #HRTechChat with retrain.ai and Seyfarth Shaw LLP

Isabelle Bichler is co-founder and chief operating officer of retrain.ai. An employment litigation attorney, Robert T. Szyba is a partner at Seyfarth Shaw LLP. Both are well-qualified to discuss the at once inescapable and intriguing trends at the intersection of AI and human capital management, and they joined us as my guests for this episode of the #HRTechChat video podcast. retrain.ai is the creator of AI-based self-evolving ontologies that unearth the relationships at the intersection of an organization’s existing and future roles, its people, and their hard, soft and transferable skills. During the chat, Bichler provided an impassioned, detailed explanation on why this is so important — and why the development of responsible AI in this area is essential to helping leaders act equitably as […]

Continue reading
HCM-Technology-Report-Logo_square

HCM Technology Report – Q&A: Where Advanced Technology Leads HR’s Strategic Plan

Brent Skinner is co-founder, director and principal analyst of HCM practice at the analyst firm 3Sixty Insights. HCM Technology Report spoke with him about how HR has leveraged technology to run their organization more smoothly, help plan its future, and also about new technologies it might adopt. When it comes to advanced technology in HR, what’s going on today? Is it still all about AI, or are there other things worth paying attention to? That’s a good question. I think it is a lot about AI. I’m hard pressed to think of something else that is the next best thing after AI. I mean, one thing that you keep hearing about in the periphery is quantum computing, and I don’t profess to have an answer […]

Continue reading