Performance Management

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Research Agenda: Workforce Management 2024

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In today’s labor market, where workers hold significant bargaining power, employers are under pressure to provide a positive employee experience. Failure to do so could result in the loss of top talent. This challenge is particularly acute in industries with deskless workers, such as food & beverage, hospitality, service, specialized trades, and healthcare. These industries, which underpin our society, rely heavily on the consistent presence of these workers. In industries where part-time and hourly work is common, high turnover rates pose a significant challenge. Recognizing the need for employee retention from day one, workforce management (WFM) has become more crucial than ever. The question then becomes, how can these organizations effectively manage their frontline & deskless workforce while ensuring a positive employee and customer experience? […]

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Guest Council Post: Decoding complexity and the pivotal role of Artificial Intelligence

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Complexity has traditionally been viewed as a negative disruption and a dominant rationale for why organizations do not achieve their strategic results.  Simplification has been an overarching alternative theme and is often identified as the proposed solution for the organization but is this still the right choice given the advancements and potential as we engage with AI? According to Nelson Cowan, as humans we can only hold 3 to 5 items in our minds at once (1), so we naturally gravitate to simple concepts.  This may further explain why, according to BCG, 70% of all complex transformations fail or do not live up to expectations (2).  Are we over simplifying our solutions and are not addressing the complex problem in front of us?  Is there […]

#HRTechChat: Navigating the Future of Work with Keith Meyerson – A Masterclass in Leadership and Learning

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  In the latest installment of our #HRTechChat series, we dive into Human Resources and Talent Development. Leaders like Keith Meyerson stand out not only for their extensive experience but also for their innovative approaches to fostering workplace learning and leadership. With over two decades of steering learning and development (L&D) initiatives across prestigious organizations such as Tiffany & Company and Neiman Marcus, Keith brings a wealth of knowledge and a unique perspective to the evolving challenges in talent management. At the heart of Keith’s philosophy lies a commitment to bridging the gap between technology and effective execution, thereby enhancing organizational capabilities through strategic people development. His current role at Kam Consulting Group allows him to refine these methodologies further, tailoring solutions that are not […]

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Blog: Standardizing Recruitment and Bettering the Employee Experience for the Success of Your Business

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Small and medium-sized businesses with multiple locations could benefit from a centrally organized and standardized recruitment system. We examine how a consistent set of best practices and approaches can lead to higher employee retention and a more resilient organization. Previously in this series, I discussed how more data in a data-driven world isn’t always better. You can accumulate too much data too fast and find yourself devoting more and more time to managing it. One way to manage this is by streamlining your HR organization into a single solution that houses all your data in one space. However, I also touched on how not investing in technology out of buyer anxiety and fears about upfront costs can lead to even more money lost in the […]

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Analyst Insight: Connection is the Key to Delivering Exceptional Business Performance

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Though once declared “over,” the great resignation is still with us in a new form … it has given way to “the great I want something more from work,” where people want more opportunity, more development, individualized experiences and learning, coaching/mentoring, and an experience of being acknowledged for who they are and their unique contributions to the work. Then there is the great “I want more connection at work,” and the great, “I want to make a difference.” There is the need for a more personalized experience at work, greater autonomy, a culture of authenticity and belonging, and meaningful relationships with peers and team leaders. What Is Going On in the Talent Landscape? I have found it odd that the “great resignation” was declared to […]

#HRandPayroll20: Mastering Leave Orchestration with Special Guest Keith Christensen

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On this episode, Pete and Julie welcome HR operations executive Keith Christensen to the show to share his knowledge and tips for navigating and mastering the complex world of leave-of-absence orchestration! Keith shares his experience and lessons learned from his tenure as the former SVP of HR Corporate Services for CVS Health, where he led HR operations and, with his team, transformed a highly complex leave of absence management and orchestration program for the Fortune 10 organization. Including the role of technology and end-to-end process redesign, the critical role of people and teamwork in transformation, and how managed services can complement resources and accelerate outcomes. Our HR & Payroll 2.0 Series is also available as a podcast on the following platforms: Apple iTunes: https://podcasts.apple.com/us/podcast/hr-payroll-2-0/id1643933833 Spotify: […]

Webinar: Powering up Your HCM Practices for the Year Ahead on March 5, 2024

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  In this webinar, we are joined by Pamela Stroko, Director and Principal Analyst, Talent and Performance Management research practice area, of 3Sixty Insights, and Kirsty Graham, VP of Global People Experience Operations, at Unit4, who discuss the importance of company culture, employee engagement, and how digital tools can help HR managers build strong relationships with talent to mobilize their workforce to do their best work. Pamela Stroko highlights two main challenges that modern HR departments face: that talent shortages aren’t going away anytime soon, and that many workforces remain disengaged, to the degree that “77% of the workforce are doing the bare minimum” as reported by Gallup. During the webinar, Kirsty Graham showcases the importance of modern data tools that focus on improving employee engagement, uniting teams across modern working environments, and […]

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Monthly Recap | January 2024

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Recent Research: Anatomy of a Decision: Scheduling and Recruiting Excellence in Hospitality – Noticed by Customers Worldwide In this 3Sixty Insights’ Anatomy of a Decision, we explore the decision-making dynamics behind what led three UK businesses to choose Harri as their core end-to-end HCM solution. Upcoming Events: isolved Masterclass – Payroll | February 22, 2024 @ 1pm EST Come join Amberly Dressler, VP of Brand & Content Marketing at isolved and Principal Analyst Pete Tiliakos of 3Sixty Insights for this next masterclass. This class will be covering the ins and outs of payroll. You’ll leave with strategic insights AND those SHRM credits (1 PDC). Recent Articles: Minimizing Data to Maximize Growth If you’re a small or medium-sized restaurant using multiple HCM systems to manage your seasonal and part-time […]

Press Release – isolved Champions Customer Experience with New People Heroes Tour & Masterclass Educational Series with Top Thought Leaders in HR, Benefits, Business & Payroll

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The top expectation that human resource (HR) leaders have for their human capital management (HCM) software is that the technology is an end-to-end platform yet user adoption is dismal across most vendors in the space. In Sapient Insights Group’s 26th Annual HR Systems Survey research, isolved has more than triple the average adoption and education and events are a big reason why isolved customers are actively using People Cloud to its fullest ability more than every other vendor. To help businesses and leaders maximize their isolved investment and navigate the complicated HR, benefits and payroll landscape, isolved announced its 2024 People Heroes Tour agenda and locations – the next era of its highly successful 2022 and 2023 customer roadshow series. The People Heroes Tour will […]

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Monthly Research Recap | December 2023

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Latest Podcast: #HRandPayroll20: Gen Z On Entering the Workplace with Special Guest ChatGPT Dive into an engaging family discussion featuring Julie’s sons, Nicholas and Eli Fernandez, as they share their fresh perspectives on starting their careers post-college. Discover insights on Gen Z’s approach to the workforce, the impact of technology like ChatGPT on professional development, and the balance between work and life. Join us for a unique blend of professional wisdom, personal anecdotes, and practical career advice that resonates with both young professionals and seasoned HR veterans alike. Tune in to learn, laugh, and get inspired! #HRTechChat: A Chat with Workforce Software on the Deskless Worker Experience Join the insightful #HRTechChat as Workforce Software’s CMO Sandra Moran and 3Sixty Insights’ Steve Goldberg explore the evolving […]

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Monthly Research Recap | November 2023

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Latest Research: Market Alert: Paylocity Expands Its Suite of Services and Solutions Last week, Paylocity, a leading cloud human capital management (HCM) and payroll software company, expanded its suite of services and solutions with the introduction of two new products. Employee Voice and Recognition & Rewards may both be broadly categorized as employee engagement offerings, but each meets a distinct and critical need for organizations aiming to attract and retain top talent and maintain a competitive edge with the modern workforce. UKG Press Release – UKG One View Earns Industry Praise for Groundbreaking Multi-country Payroll Visibility, Simplicity The success of UKG One View is being celebrated this week at the UKG Aspire customer conference. The first-of-its kind technology-led experience extends the strength of the UKG […]

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Guest LinkedIn Live: Blueprint for keeping your organization agile

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  Steve Goldberg, HCM research & advisory, and Jennifer Borun, senior director, analyst relations and strategic engagement of Cornerstone, sat down on LinkedIn Live to discuss how to guide your organization through solving future problems and succeeding in a volatile market. Take one look at the news (or your LinkedIn feed), and you’ll see a lot of talk about market changes and economic shifts. There’s fear and uncertainty about what’s to come. Steve explained that unpredictability and volatility are relative concepts, but the landscape of a pandemic has given these terms a tangible depth and taken uncertainty to a new level. That level, Steve said, is “a period of max fluidity.” Fancy term! But what is “max fluidity”? Think of the supply chain disruptions currently […]

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Blueboard Guest Blog: Curating Company Culture in a Complex Talent Market

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Curated—(kyur-a-ted) Adjective Selected, organized, and presented using professional or expert knowledge.  Carefully chosen. (Merriam-Webster) There is a constant flow of research and information on what the HR agenda should be in organizations in 2023. Topics range from AI and the search for talent, to where, how and when people work, to becoming a skills-first organization. Attracting and retaining top talent has become more challenging in our post-pandemic reality. People want more from work—they want connection, belonging, alignment on values, flexibility, career development, learning, customization, and they want to have great work experiences—not just every now and then, but every day. People want work to be fulfilling and engaging. They want to be passionate about what they are doing and where they are working. It sounds like […]

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Webinar: Performance Management Today | November 20, 2023 @ 2pm EST

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There are some startling numbers being reported around our declining productivity rates. It is down 4.1% on an annualized basis in the U.S., which is the largest decline since 1948. And it’s not that different globally. And when this issue comes up in leadership team meetings, there are a few related topics that often come up as well. One is whether technology and automation are being leveraged adequately and intelligently. Another is whether people need more training, including managers. And every now and then, the focus is squarely placed on an organization’s performance management process, including whether the current process itself has a direct positive effect on productivity. Those attending this Performance Management Today webinar will hear about advances in this HR process area like check-ins, […]

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3Sixty Insights Names Pamela Stroko Director and Principal Analyst of Talent and Performance Management

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BOSTON, MA – 3Sixty Insights, a research, advisory, and consulting firm, is pleased to welcome Pamela Stroko to its leadership team. Stroko will head the company’s talent management practice area as that division’s Director and Principal Analyst. “Pamela is well-known as a thought leader in the talent management space,” said Nicholas Biron, founder and CEO of 3Sixty Insights. “We are delighted that she is bringing her wealth of expertise as a practitioner, as a consultant, and on the vendor side to our analyst team.” Stroko is an experienced HCM practitioner and an expert in HR technology. She previously served as Vice President of HCM Transformation & Thought Leadership at Oracle, and, more recently, led her own HCM consultancy. She has helped numerous organizations develop their […]

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Case Study Vignette: Harri – Helping a Private Equity Fund Protect and Grow the Value of Its Restaurant Investments

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Private equity can be a tough business. So is the restaurant industry. Imagine combining the two. A private equity firm first and foremost must have wealth. And it must be adept at conserving and building that wealth. Those are the main criteria for success. As for running a restaurant, the margins can be thin. This is why, for any restaurant, among the most time-consuming activities (and greatest operational costs) are those associated with employing people effectively and compliantly. Scheduling is a big one here. Putting together employees’ hours is another. With non-exempt staff’s fluctuating hours and toggling between workweeks considered part-time and full-time under the law, benefits administration can be a big challenge, too. At a restaurant, these operational costs have a way of easily […]

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Anatomy of a Decision: Harri’s Consultative, Collaborative Approach Equips Restaurants to Manage Growth and Support Employee Experience

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What You Need to Know Growth and expansion are priority goals for restaurant owners. With these goals come many questions about how to grow. How do I manage multiple locations? How do I communicate directly with employees? How do I streamline employee onboarding? How do I remain compliant with labor regulations in each state? How do I make it easy for employees to see schedules, trade shifts, and communicate with managers? Finding efficiencies and creating repeatable processes for performance management contribute to answering all of these questions and to driving a restaurant business toward future growth. 3Sixty Insights’ discussions with users of Harri show that the vendor and its HCM software suite help keep restaurants running smoothly and consistently from one location to hundreds and […]

Navigating HR Tech: Best-in-Breed Talent Solutions vs. All-in-One Platforms

Navigating HR Tech: Best-in-Breed Talent Solutions vs. All-in-One Platforms

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Introduction In the ever-evolving landscape of human resources, technology has emerged as a transformative force, reshaping the way organizations manage and engage their most valuable asset: their talent. From recruitment and onboarding to performance management and career development, the realms of HR have been irrevocably altered by innovative solutions that streamline processes, enhance collaboration, and elevate the employee experience. As organizations grapple with the challenges of a dynamic workforce and the demand for unprecedented levels of agility, the significance of selecting the right HR technology solutions has reached paramount importance. With a plethora of options available, ranging from specialized best-in-breed tools to comprehensive all-in-one platforms, the choices can be both empowering and overwhelming. 3Sixty Insights aims to illuminate the intricacies of this critical decision-making process, […]