Nicholas W.J. Biron – Founder & CEO
Nick has more than 20 years of experience in high tech, including 17 years of corporate sales and organizational growth experience in the enterprise software, high tech and technology research industries.
Over the past 16 years, he has specialized in building and managing a variety of organizations & territories in the enterprise research industry. As a team leader with Boston’s Aberdeen Group, Nick was responsible for the initial launch of new and emerging enterprise technology research practice areas, such as Wireless & Mobility, Network & Application Performance Management, and Unified Communications. This role was dedicated to building out and maintaining these new areas along with creating the initial research and account planning. Nick also served as a Business Consultant and Global Accounts Director with Boston’s Nucleus Research, where he extended Nucleus’ global footprint in core practice areas, such as Enterprise Resource Planning (ERP), Telecom Expense Management (TEM), Customer Relationship Management (CRM), Human Capital Management (HCM), & Business Intelligence (BI). As Co-Founder of Boston’s Blue Hill Research, Nick was responsible for the initial business plan, launch, and continuous growth overseeing Sales, Marketing, and Operations. Later, Nick served as the US North East & United Kingdom business lead overseeing account and research strategies for the territory for Marlborough’s Mercator Advisory Group.
After spending the past 20 years strategizing with businesses of all shapes and sizes, Nick noticed a pattern of challenges within the software buying cycle, both on the buyer and seller side and founded 3Sixty Insights with a goal of helping organizations make better and more efficient decisions.
Brent Skinner – Co-Founder | Director & Principal Analyst
Quoted in The Wall Street Journal, Brent Skinner is an accomplished subject matter expert who has worked in many swim lanes of the technology sector for human capital management (HCM)—as a journalist and editor, an industry analyst, and an advisor to executives and external stakeholders alike at large vendors in this market space. Brent knows how and where HCM technology can and should provide value. He appreciates the profession’s long-running push to elevate the role of HR within the organization and shares the sentiment behind this effort. He understands the competitive landscape in HCM technology and how vendors sell it, market it, and keep their clients successful.
Most relevant to Brent’s role at 3Sixty Insights is his previous work in leading the HCM technology practice for Nucleus Research. There he managed return-on-investment analyses of HCM technology deployments, presented at major conferences, and forged and cultivated relationships with the trade press and other industry movers and shakers.
Most recently, Brent was a principal in the Global Thought Leadership & Advisory Services division of Cornerstone OnDemand, a large, publicly traded provider of learning and talent management technology. In this role, Brent was a partner and advisor to marketing, sales, and client success. Prior to his work at Nucleus and Cornerstone, Brent was a partner and advisor to executives across multiple lines of business at Ceridian. His work there was instrumental in helping Ceridian develop and publish its thought leadership in the early years following the company’s highly publicized acquisition of Dayforce.
Brent’s early career was in public relations for the high-tech industry. Later, in 2006, he began entering into progressively consultative special projects in HCM. Of note were engagements with Kennedy Information (now ALM Intelligence) and Tarsus Group. During these years, he was a contributing editor to Executive Recruiter News and the technology editor for HRO Today, home to the HRO Today Forums.
Since 2003, Brent has taught at Boston University, where he holds a Master of Science in Mass Communication. He earned his undergraduate degree at the University of New Hampshire.
Craig Himmelberger – Director & Principal Analyst
A product and strategy leader at top global ERP providers, Craig Himmelberger brings depth and international perspective to Finance, Treasury, Quote-to-Cash, and Source-to-Pay system designs and implementation strategies. Excelling in both application and technical domain areas, Craig is an accomplished analyst, advisory board member, and customer advocate.
Craig has played a foundational role in successive waves of ERP and Finance innovation. He understands the importance of achieving actionable insight from technology investments, as well as maintaining an accountant’s eye on costs, positive ROI, and measurable benefits. He was a pioneer in user-prioritized design and development initiatives at McCormack & Dodge/Dun & Bradstreet Software, PeopleSoft, SAP, and Oracle, among others, to ensure that customer/user business priorities can be always reflected in how technology is designed and applied.
Prior to joining 3Sixty Insights, Craig was the foundational designer for the ERP, Finance, and GRC research practices at SAPinsider, building on his decades of experience within the SAP ecosystem to define and organize how the voice of the customer is reflected and amplified. He came to that role from a board-level advisory position at Trovata, the first widely-available, standardized software technology to leverage available bank API’s to escape the failure of batch-oriented ERP approaches based on yesterday’s bank statements to access, organize, and build real-time insight from transactional finance data using natural language processing and AI-driven Business Intelligence.
Craig’s ERP application vendor credentials speak for themselves. Most recently at Oracle, where he won the 2018 Oracle Fintech Design Jam by consensus of all participating teams, Craig was a leader in the move to bring professional product management, and user-prioritized design principles, to Oracle’s ERP Cloud suite of applications. Prior to Oracle, Craig spent over a decade in SAP’s solution and industry product areas, leading Finance, ERP, and Treasury teams to firmly establish SAP as the clear leader among top international organizations for addressing key strategic business challenges.
While not engaged in dialogue related to global ERP, Finance, Treasury, and other application areas, Craig devotes time as a volunteer in Coalition for a Better Acre (CBA)’s “Youth Educational Success” after-school program, focused on tech education for the leaders of tomorrow. He holds a Bachelor of Science Degree in Finance, With Distinction, from Babson College.
Tom Tonkin – Entrepreneur in Residence
Tom Tonkin is an executive in Professional Services and Software Sales arena and has over 25 years of business and technology experience. He is currently serving as CEO of The Conservatory Group as well as an advisor for various other organizations. Dr. Tonkin holds a Ph.D. in Organizational Leadership from Regent University (Virginia Beach, VA) as well as a Master of Science in Organizational Leadership, with a focus on Leadership and Management from Regis University (Denver, CO). Dr. Tonkin holds multiple business certifications and is a leadership expert. In addition, Dr. Tonkin was an Adjunct Professor at The University of Arizona Global Campus where he taught Leadership in Organizations, Organizational Behavior, and various other leadership and management courses.
Peter Reville – Entrepreneur in Residence
Pete Reville is a research and insights executive with 30 years of experience working with companies to use consumer and customer insights to achieve their strategic objective. Through his career, Pete has worked for research consultancies and client organizations with some of the world’s leading brands. From stakeholder satisfaction to assessment of some of the latest tech products, Pete brings a pragmatic, yet methodologically rigorous, approach to all his engagements. He is a Strategic Leader focused on building and empowering diverse cross-functional teams to leverage customer data analytics to expand the product portfolio, improve the customer experience, open new revenue channels, and capitalize on market opportunities.
He holds a BS in Marketing from Lehigh University and an Essentials of Management certificate from The Wharton School.
C. Sue Brown – Entrepreneur in Residence
Sue’s professional credentials include over 40 years of financial industry experience in product development/management and marketing with the last 15 years primarily in cards/payments, 10 of which were solely in prepaid cards.
Having worked at digital start-up Digiliti Money (formerly Cachet Financial Solutions), she has worked hands on in a start up prepaid program where all transactions were performed via native mobile apps. Prior to the start-up, Sue gained issuer and program management experience specifically with Visa DPS. Her initial prepaid knowledge came from managing and expanding ACE Cash Express’ card program where she implemented multiple API’s with Netspend and issuer Meta Bank. Most recently she was an advisor for Mercator Advisory Group as their director of prepaid where she managed the open and closed loop benchmarks for the U.S., and Canada in addition to authoring white papers on various prepaid products.
Sue holds a Bachelor’s in Business as well as an MBA from Spring Arbor University, Spring Arbor, Michigan and is a former life insurance and series 7 & 66 license holder.