Private equity can be a tough business. So is the restaurant industry. Imagine combining the two. A private equity firm first and foremost must have wealth. And it must be adept at conserving and building that wealth. Those are the main criteria for success. As for running a restaurant, the margins can be thin. This is why, for any restaurant, among the most time-consuming activities (and greatest operational costs) are those associated with employing people effectively and compliantly. Scheduling is a big one here. Putting together employees’ hours is another. With non-exempt staff’s fluctuating hours and toggling between workweeks considered part-time and full-time under the law, benefits administration can be a big challenge, too. At a restaurant, these operational costs have a way of easily […]
Continue readingAnatomy of a Decision: Harri’s Consultative, Collaborative Approach Equips Restaurants to Manage Growth and Support Employee Experience
What You Need to Know Growth and expansion are priority goals for restaurant owners. With these goals come many questions about how to grow. How do I manage multiple locations? How do I communicate directly with employees? How do I streamline employee onboarding? How do I remain compliant with labor regulations in each state? How do I make it easy for employees to see schedules, trade shifts, and communicate with managers? Finding efficiencies and creating repeatable processes for performance management contribute to answering all of these questions and to driving a restaurant business toward future growth. 3Sixty Insights’ discussions with users of Harri show that the vendor and its HCM software suite help keep restaurants running smoothly and consistently from one location to hundreds and […]
Continue readingResearch Note: Experienced People Leader Chooses Ceridian Dayforce for HR Transformation
What You Need to Know Key to the long-term success of any business-to-business vendor are its advocates out in the field: professionals who insist on attesting to their positive experience working with any particular vendor and that vendor’s product. For providers of cloud software for human capital management, when these testimonials encompass the intertwinement of their technology with the aspirations of exemplary people leaders, the stories are especially powerful. Whenever HCM software transforms HR, lifting it out of the doldrums and frustrations of out-of-control operational HR and into a new place where people leaders have the administrative part of their charter tamped down and can indeed lead people, it’s a story that demands to be told. In the spirit of amplifying one such testimonial, this […]
Continue readingCase Study: Rutherford Investment Company Partners with isolved to Evolve from Operational to Strategic HR
What You Need to Know We often discuss digitization as a way to facilitate operational HR—the nitty gritty fundamentals, the necessities, the boxes that need to be checked. The assumption inherent in these conversations is that greasing the path for these compliance-oriented tasks will free up time for strategic HR, reducing administrative tedium in favor of higher-level, people-oriented efforts. This journey to HCM maturity is a long series of steps, each at once meaningful and small. It is a path to success we’ve seen unfold time and time again with users of isolved. Put these small steps aside, however. Consider also that it’s so often the small things that define the employee experience, always a priority no matter where an organization is in its HCM […]
Continue readingAnalyst Insight: Insperity Empowers People Leader at CoreRx to Demonstrate HR’s Strategic Value to the Organization
Six years ago, Kevin Rierson became the very first HR person at CoreRx. In business for 11 years at the time, CoreRx, which now employs approximately 200 people (with some seasonal ebb and flow), is what’s known in the pharmaceutical industry as a contract manufacturing organization (CMO). This means it formulates drug delivery methods, such as tablets and capsules, and moves them through the manufacturing process to be cleared and approved by the FDA. Before Rierson joined CoreRx as the HR director, HR at the company fell under the authority of an “accidental HR person” — in the parlance of human capital management (HCM), someone with another, official role who also happened to be responsible for tactical, operational HR. It’s easy to imagine the result […]
Continue readingAnatomy of a Decision: Frontline Employee Experience Platform Harri Drives Operational and Financial Excellence for Jersey Mike’s Subs
What You Need to Know At what point does a business pause to consider the costs of managing HR processes on paper and in digital spreadsheets? Where does the push come from to trigger an analysis of manual processes vs. automation? In many cases, manual processes work just fine and a ‘don’t fix it if it ain’t broke’ perspective leaves those processes neglected until a problem arises. Because something is working, however, doesn’t necessarily mean that it’s efficient. What if transitioning human capital management (HCM) processes from manual to automated can save a significant amount of time, money, and frustration for your business? HCM automation enables swift execution of scheduling and recruiting processes that currently consume large chunks of time for businesses. Automation alleviates complex […]
Continue reading#HRTechChat: Marta Weinstock, Senior Director of Operations at Rutherford Investment Company
Marta Weinstock, my guest for this episode of the #HRTechChat video podcast, is senior director of operations at California-based Rutherford Investment Company. Part of her charter at Rutherford Investments is to get human capital management as efficient as possible. Under the aegis of her leadership and the help of isolved, the employer’s journey along the road to HCM maturity has been sweeping and inspiring. With isolved, Marta has brought order to a previously dysfunctional, disorganized HR ecosystem. Leading the charge for digital transformation from the inside, Marta has witnessed first-hand not only the excellent capabilities found in isolved’s software-as-a-service People Cloud™, but also the highly attentive approach of isolved’s HR services team. Our #HRTechChat Series is also available as a podcast on the following platforms: […]
Continue readingCase Study Vignette: Insperity Partners with CEO of Quickly Expanding Midmarket Client PRS to Help Him Achieve Strategic Plan for the Workforce
With swift organizational growth come challenges and revelations along the way that, together, are the ingredients in a recipe that can elevate conventional conceptions of what a professional employer organization (PEO) can be. The story at PRS is that tale: a small organization growing rapidly in its headcount to become a midmarket employer and, along the way, turning to Insperity, the PEO that would be able to help PRS manage this growth from the standpoint of operational HR and help executive leadership realize its greater vision for their people. PRS: Growing with Insperity In considering traditional views of why an organization would turn to a PEO, Joe Getch, CEO of PRS, says, “I think a lot of people might think of a PEO as a […]
Continue reading#HRTechChat: Make Work Better with Betterworks’ Doug Dennerline & Jamie Aitken
Both my guests for this episode have appeared on the #HRTechChat video podcast previously — here, here and here — and it only made sense to host the two of them this time, at the same time. Why? Betterworks CEO Doug Dennerline and Vice President of HR Transformation Jamie Aitken have co-authored and published a book titled “Make Work Better,” and our discussion revolved around it. Let’s get something out of the way first. Employers have six ways to Sunday to make work better: make scheduling better for work-life balance, make onboarding better for immediate employee engagement (and faster time-to-productivity), make payroll better so employees get paid incorrectly less often, make on-the-job learning better so staff can build their careers… Have I missed anything? Probably, and […]
Continue readingResearch Note: The Cloud Connectors – Asking the Right Questions and Getting From Here to There With a Sound Integration Strategy
What You Need to Know Somewhere along the way, potential buyers of software for business got into the habit of asking their prospective solution providers a misguided question, and it goes something like this: “Does your software integrate with the ones already in my enterprise technology stack?” But most solution providers in human capital management (HCM) have the capability to create point-to-point integrations for various common or uncommon business applications.. Consequently, the vendor’s answer here holds little significance, and the correct answer to the question may not align with the expectations of the person asking it. Why? Think about static analysis, according to Wikipedia, “a simplified analysis wherein the effect of an immediate change to a system is calculated without regard to the longer-term response […]
Continue readingResearch Note: The Professional Employer Organization: Operational Solution and Strategic Partner for HR Departments in the Midmarket
Chosen correctly and engaged with optimally, a professional employer organization (PEO) can increase a midmarket HR department’s tactical capacity and enhance these HR leaders’ strategic impact on the organization. Drawing on interviews with subject matter experts at Insperity, as well as customers of this PEO, the following pages present key considerations that decision-makers at mid-sized organizations should look at in considering whether to engage with a PEO. These considerations are twofold: PEOs’ critical importance as a solution for heavy operational challenges related to HR at midmarket-sized organizations PEOs’ great potential as a strategic partner to HR departments at these same organizations What Are PEOs? PEOs provide integrated services to effectively manage critical HR responsibilities and employer risks for clients. They deliver these services and assume […]
Continue readingVideo: isolved Empowers Hands-On People Leading Business Owner at Right at Home North Shore LI
We hear about so-called “accidental HR people,” the leaders at small businesses who take on the heavy lifting of operational HR because there’s no automation or person in place to do it. But what if SMB leaders could in fact be not-so-accidental HR people because their HR technology really empowered them? In this video, Brent Skinner, co-founder of 3Sixty Insights, where he leads the HCM practice, recounts his conversation with Zubin Kapadia, owner and CEO of Right at Home North Shore LI. Zubin says isolved People Cloud™ not only spared him team the tedium of unautomated operational HR, but also empowered his focus as a hands-on people leader, “the single most important thing I do every day,” Zubin says. Read the full report covered in […]
Continue reading#HRTechChat: Megan Coen, Vice President of HR Services at isolved
We talk a lot about the technology for human capital management. Amidst all the understandable hubbub, you’d think we’d find a panacea in the state of the art in technology for HCM. Today’s technology for HCM is indeed a marvel, after all, in its capabilities and in the promise it holds. It’s a promise not only for highly engaged people leaders looking to use the latest and greatest cloud software, but also for HR departments that could really just use some help in solving for basic needs. The idea that HR departments today can succeed with the help of highly capable technology alone is tempting to believe. In a way, that’s because it’s half true. Yes, it’s a welcome relief to automate operational processes. Yes, […]
Continue readingCase Study: isolved Provides Relief for HR and Finance at OSF Digital to Enable Growth
What You Need to Know Human capital management (HCM) practices come in all sizes, just like the companies they serve. Investigating the differences — and whether there is a one-size-fits-all solution — is a theme of our 2023 research at 3Sixty Insights. One thing has been clear from the start: HCM maturity, which does not necessarily correlate to the size of an employer, plays a significant role in an HR organization’s character. HCM starts with the fundamentals, checking the boxes that need to be checked. At a new business, this almost always plays out in by-the-seat-of-the-pants efforts to stay on top of what 3Sixty Insights calls “concrete HR:” the tactical, organizational necessities. More often than not, the result is team members take on HR responsibilities […]
Continue reading#HRTechChat with Amaresh Tripathy: Upskilling 120,000 People for Data Awareness at Genpact
Con “How do I make a 120,000-person organization data-aware?” asks Amaresh Tripathy, my guest on this episode of the #HRTechChat video podcast. Amaresh is strategic advisor for data and analytics at Genpact. A General Electric spin-off, Genpact is several billion dollars in size. A publicly traded professional services firm, Genpact mainly focuses on two things. One is all about running various digital operations on behalf of Genpact’s clients, which are Fortune 1000 companies around the globe. The other involves data, technology and artificial intelligence, wherein Genpact concerns itself with helping these clients transform some of these same digital operations for the better. Amaresh’s role is with this second focus, working to make “our clients more data-intelligent and data-aware,” he says. You probably already see the […]
Continue readingSAP’s Steve Hunt & Ingentis’ Michael Grimm Discuss 3Sixty Insights Organizational Restructuring Research at Unleash America
SAP’s Steve Hunt & Ingentis’ Michael Grimm showcase how cutting-edge HR Technology can unlock new possibilities, optimize talent allocation, and foster agile structures that drive success. Special recognition goes to Steve for acknowledging the joint research with Jennifer Dole and 3Sixty Insights, setting the stage for insights that will reshape an approach to restructuring. Download the report mentioned in the video here: The Next Era of Organizational Restructuring: What We Can and Should Do Differently
Continue readingVideo: Orbus Software Surmounts Challenges in Employee Learning by Turning to Go1 for Curated Content
In this video, Brent Skinner walks viewers through an analysis of how and why Orbus Software turned to Go1 for part of the puzzle in overhauling their learning ecosystem. A provider of cloud software for digital transformation, Orbus wanted a diverse trove of learning content to curate and, thus, enliven employees’ skills development and training. Read the full report covered in the video here: Orbus Software Decides to Curate Go1-Sourced Content as Part of a Modernized Approach to Learning.
Continue readingCase Study Vignette: isolved Helps Lift Vibrant Nonprofit Philadelphia FIGHT Out of the “Paper-Lithic Era” of HR
There are several versions of the well-known HCM Maturity Model, a framework for understanding and pinpointing where HR departments are in their evolution and where they can eventually be, from purely operational to strategic. A helpful whitepaper walks readers through an easily accessible explanation of The Five Phases of HCM Maturity according to isolved—in order: Basic, Integrated, Automated, Developed, and Engaged. In commencing their journey through the phases of the HCM Maturity Model, HR departments first strive to become tight in workflow, introducing efficiency to the absolute essentials for employing people. When they ultimately become fully mature, they are proficient and effective in influencing the employee experience and employer brand. A lot happens in between. Meanwhile, so-called thought leaders in human capital management (HCM) like […]
Continue readingCase Study Vignette: isolved Spares Hands-On, Strategic People Leader and Owner of Right at Home North Shore LI the Hassles of Unautomated HR
Any business can benefit from gaining greater visibility into its people. Even basic information, such as their total numbers, whereabouts, hours worked, legal qualifications to do this work or that, and more, can be gold for not only the HR department, but also organizational leadership. This is as true for small businesses as for multinational corporations employing thousands. It would seem, from the outside looking in, that these stats should be a cinch to obtain for small employers. But ask HR people working at the thousands of small businesses in North America. They would probably tell you much of this information is hard to pin down. Especially when it comes to up-to-date data, the only kind that really makes a difference, it’s elusive and no […]
Continue reading#HRTechChat: Robyn Torgius, Global Head of Payroll at IFS
“I wish we could just push a button and have payroll process without a hitch, like everyone thinks we do,” joked Robyn Torgius, guest on this episode of #HRTechChat. Instead of just falling into the work, as most have in the past, people are increasingly choosing payroll as a career path. This is a good thing. As global head of payroll at IFS and member of 3Sixty Insights’ Global Executive Advisory Council, Robyn shared her considerable insight into how payroll can be elevated into a profession — and why it should be. Our #HRTechChat Series is also available as a podcast on the following platforms: Apple iTunes: https://podcasts.apple.com/us/podcast/3sixty-insights/id1555291436?itsct=podcast_box&itscg=30200 Spotify: https://open.spotify.com/show/0eZJI1FqM3joDA8uLc05zz Stitcher: https://www.stitcher.com/show/3sixty-insights SoundCloud: https://soundcloud.com/user-965220588 YouTube: https://www.youtube.com/channel/UC6aDtrRPYoCIrnkeOYZRpAQ/ iHeartRadio: https://www.iheart.com/podcast/269-3sixty-insights-78293678/ Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zb3VuZGNsb3VkLmNvbS91c2Vycy9zb3VuZGNsb3VkOnVzZXJzOjkyNDY0ODI1OS9zb3VuZHMucnNz Amazon Music & Audible: https://music.amazon.com/podcasts/7e7d809b-cb6c-4160-bacf-d0bb90e22f7c PlayerFM: https://player.fm/series/3sixty-insights […]
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