Author Archive: Brent Skinner

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Immedis: Memoirs From the Outside Looking In

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“The days are long, but the years are short.” ― Gretchen Rubin, New York Times Best-Selling Author Many of us have heard some rendition of this saying. Plenty of us have thought the idea with no prompt whatsoever. The version above encapsulates the concept as good as any and is attributable to acclaimed author Gretchen Rubin, whose work I have not read. Surely her books must be profound. What else is profound? The trajectory of Immedis is. Sometimes, the people you meet when you’re in the thick of starting something new leave an impression that sticks with you. I stopped short of titling this blog post “A Love Letter to Immedis,” because it’s not quite this. Plus, it would be a little bit weird. But […]

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#HRTechChat: A Deep-Dive Into PandoLogic Owner Veritone's Acquisition of Broadbean

#HRTechChat: A Deep-Dive Into PandoLogic Owner Veritone’s Acquisition of Broadbean

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At the very tail end of May 2023, the enterprise artificial intelligence software and services vendor Veritone announced the acquisition of Broadbean, a global recruitment technology company. Given that PandoLogic joined the family of Veritone companies in mid-summer 2021, we invited an expert each from PandoLogic and Broadbean to appear on the #HRTechChat video podcast and discuss synergies between the two now-Veritone companies. Joining us for this episode were Faisel Samseer, director of partnerships, development and growth for Broadbean, and Nikos Livadas, vice president of partner development for PandoLogic. Viewers (and listeners at the many audio podcast platforms where #HRTechChat syndicates) know we typically have in-depth discussions and communication with our guests in the “virtual greenroom” in the run-up to each episode. This episode is […]

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Case Study: Rutherford Investment Company Partners with isolved to Evolve from Operational to Strategic HR

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What You Need to Know We often discuss digitization as a way to facilitate operational HR—the nitty gritty fundamentals, the necessities, the boxes that need to be checked. The assumption inherent in these conversations is that greasing the path for these compliance-oriented tasks will free up time for strategic HR, reducing administrative tedium in favor of higher-level, people-oriented efforts. This journey to HCM maturity is a long series of steps, each at once meaningful and small. It is a path to success we’ve seen unfold time and time again with users of isolved. Put these small steps aside, however. Consider also that it’s so often the small things that define the employee experience, always a priority no matter where an organization is in its HCM […]

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Analyst Insight: Insperity Empowers People Leader at CoreRx to Demonstrate HR’s Strategic Value to the Organization

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Six years ago, Kevin Rierson became the very first HR person at CoreRx. In business for 11 years at the time, CoreRx, which now employs approximately 200 people (with some seasonal ebb and flow), is what’s known in the pharmaceutical industry as a contract manufacturing organization (CMO). This means it formulates drug delivery methods, such as tablets and capsules, and moves them through the manufacturing process to be cleared and approved by the FDA. Before Rierson joined CoreRx as the HR director, HR at the company fell under the authority of an “accidental HR person” — in the parlance of human capital management (HCM), someone with another, official role who also happened to be responsible for tactical, operational HR. It’s easy to imagine the result […]

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3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: Frontline Employee Experience Platform Harri Drives Operational and Financial Excellence for Jersey Mike’s Subs

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What You Need to Know At what point does a business pause to consider the costs of managing HR processes on paper and in digital spreadsheets? Where does the push come from to trigger an analysis of manual processes vs. automation? In many cases, manual processes work just fine and a ‘don’t fix it if it ain’t broke’ perspective leaves those processes neglected until a problem arises. Because something is working, however, doesn’t necessarily mean that it’s efficient. What if transitioning human capital management (HCM) processes from manual to automated can save a significant amount of time, money, and frustration for your business? HCM automation enables swift execution of scheduling and recruiting processes that currently consume large chunks of time for businesses. Automation alleviates complex […]

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Professional Employer Organizations: Getting From Operational to Strategic

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When it comes to HR, most small businesses reach a point of reckoning. They finally realize they can’t wing it anymore, whether that be with accidental HR people or inadequate technology — or, for the latter, none at all beyond email, perhaps a shared drive, and standard-issue spreadsheet software. (Believe us when we say, even well past the second decade of the 21st century, we still see it all in the interviews 3Sixty Insights conducts with users….) Reaching their senses, small businesses eventually seek structure for all the complexities and red tape associated with the management of the employment of people. This is when they may call up the services of a typical professional employer organization. Most of the time, these employers are stretched as […]

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#HRTechChat: Michelle Randall, Chief Marketing Officer at Playvox

#HRTechChat: Michelle Randall, Chief Marketing Officer at Playvox

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This episode of the #HRTechChat video podcast welcomes Playvox Chief Marketing Officer Michelle Randall. The sole focus of Playvox’s cloud software for human capital management for is the call center industry. When it comes to workforce management, especially scheduling, call centers are complex, challenging. Plus, everything we hear about the importance of the employee experiences is magnified at call centers. And everything we know about the impact of a positive employee experience on the customer experience is amplified at call centers. Deploy technology capable of improving agents’ quality of work-life balance, their employee wellbeing, and customers will have those positive experiences when they need it the most: when they get in touch with the call center. Michelle dives into the particulars, and I highly recommend […]

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#HRTechChat: Marta Weinstock, Senior Director of Operations at Rutherford Investment Company

#HRTechChat: Marta Weinstock, Senior Director of Operations at Rutherford Investment Company

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Marta Weinstock, my guest for this episode of the #HRTechChat video podcast, is senior director of operations at California-based Rutherford Investment Company. Part of her charter at Rutherford Investments is to get human capital management as efficient as possible. Under the aegis of her leadership and the help of isolved, the employer’s journey along the road to HCM maturity has been sweeping and inspiring. With isolved, Marta has brought order to a previously dysfunctional, disorganized HR ecosystem. Leading the charge for digital transformation from the inside, Marta has witnessed first-hand not only the excellent capabilities found in isolved’s software-as-a-service People Cloud™, but also the highly attentive approach of isolved’s HR services team. Our #HRTechChat Series is also available as a podcast on the following platforms: […]

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#HRTechChat: James Galvin, CEO and Co-Founder of Starcircle

#HRTechChat: James Galvin, CEO and Co-Founder of Starcircle

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The talent acquisition of today is nonlinear. By this, we mean it’s all one thing, not a siloed process with many activities taking place in an orderly fashion or readily apparent, repeatable sequence. James Galvin should know. Our guest for this episode of the #HRTechChat video podcast, James is CEO and co-founder of Starcircle, a Cork, Ireland–headquartered vendor of cloud software and services designed to result in truly effective talent acquisition campaigns by looking at these as holistic efforts and considering sourcing first, and not last — an idea embodied in a term Starcircle uses: long-tail talent. Take artificial intelligence, for example. It’s difficult to discuss modern talent acquisition without mentioning AI. This is because AI has entered the fray of talent acquisition for good. […]

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#HRTechChat Showcase: Original Zen and the Art of Integration Strategy

#HRTechChat Showcase: Original Zen and the Art of Integration Strategy

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Some may appreciate the play on the title of a mid-1970s philosophical novel, “Zen and the Art of Motorcycle Maintenance,” others the Eastern twist on Western theology. Regardless, original Zen and the art of integration strategy is the absolutely essential and crucial understanding that cloud-to-cloud integration is a process and a way of life, never something that eventually ends because it will ever finally be perfect. Vendors in HCM that acknowledge and embrace this universal truth will save money, increase sales, and improve their customer retention — all major competitive advantages. This episode of the video podcast is something we call the #HRTechChat Showcase, a version of #HRTechChat wherein our guests not only chat with us, but also share slide decks or other visual cues […]

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Case Study Vignette: Insperity Partners with CEO of Quickly Expanding Midmarket Client PRS to Help Him Achieve Strategic Plan for the Workforce

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With swift organizational growth come challenges and revelations along the way that, together, are the ingredients in a recipe that can elevate conventional conceptions of what a professional employer organization (PEO) can be. The story at PRS is that tale: a small organization growing rapidly in its headcount to become a midmarket employer and, along the way, turning to Insperity, the PEO that would be able to help PRS manage this growth from the standpoint of operational HR and help executive leadership realize its greater vision for their people. PRS: Growing with Insperity In considering traditional views of why an organization would turn to a PEO, Joe Getch, CEO of PRS, says, “I think a lot of people might think of a PEO as a […]

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3Sixty Insights - Analyst Insight

Analyst Insight: Visionary Leader at Professional Services Firm Genpact Leverages Cornerstone + EdCast for Ambitious Data Awareness Initiative

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About Genpact A GE-spinoff professional services firm, Genpact delivers two comprehensive services for its clients. Running digital operations on behalf of their Fortune 1000 clients is one. The other is using data, technology, and artificial intelligence to help these clients improve upon these operations. Amaresh leads this latter arm of Genpact’s services as strategic advisor for data and analytics, helping clients become more data-intelligent and more data-aware. He has been innovative in spearheading “Databridge,” the company’s ambitious internal data awareness program, which Amaresh believes may be the most extensive data-awareness program in the world. To date, a staggering 70,000 or so—more than half—of Genpact’s workforce has completed the associated certification program leaving them highly versed in understanding the tools to extract and blend enterprise data. […]

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Market Alert: UKG Disrupts competitive landscape in Global HCM with Acquisition of Immedis

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What Happened In early June 2023, UKG, provider of full-suite software for human capital management, announced its intent to acquire Immedis, provider of global payroll technology and services. Following the completion of the acquisition will come the availability of UKG OneView, an evolution of Immedis’ groundbreaking new software-as-a-service (SaaS) product for global payroll. Background Bereft of in-house capabilities to support global payroll, many vendors of full-suite software for HCM encounter limits to their aspirations to expand internationally. To combat this, some partner with global payroll point solutions. For a while, this was the case with UKG and Immedis, perhaps the most capable of the notable late-stage startups in global payroll. Immedis’ technology and services support global payroll in more than 20 languages across 160 countries. […]

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#HRTechChat: Make Work Better with Betterworks' Doug Dennerline & Jamie Aitken

#HRTechChat: Make Work Better with Betterworks’ Doug Dennerline & Jamie Aitken

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Both my guests for this episode have appeared on the #HRTechChat video podcast previously — here, here and here — and it only made sense to host the two of them this time, at the same time. Why? Betterworks CEO Doug Dennerline and Vice President of HR Transformation Jamie Aitken have co-authored and published a book titled “Make Work Better,” and our discussion revolved around it. Let’s get something out of the way first. Employers have six ways to Sunday to make work better: make scheduling better for work-life balance, make onboarding better for immediate employee engagement (and faster time-to-productivity), make payroll better so employees get paid incorrectly less often, make on-the-job learning better so staff can build their careers… Have I missed anything? Probably, and […]

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#HRTechChat: Adam Famularo, CEO of WorkFusion

#HRTechChat: Adam Famularo, CEO of WorkFusion

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For many, it is natural to see advancements in artificial intelligence and worry over their impact on people in the world of work. Even so, years from now we may well look back on “the past of the future of work” and understand that many, possibly most, of these fears were unfounded—or misplaced, at least. This episode of the #HRTechChat video podcast is about that. Joining us was guest Adam Famularo, CEO of WorkFusion, whose “AI Digital Workers” are just plain better—more accurate, more efficient—than any human could be in monitoring for financial crime. Before you lament this loss of jobs that real people could do, understand: it’s sleepless work; in fact, it needs to be. Then, ask yourself: is there really any love lost? […]

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Research Note: The Cloud Connectors – Asking the Right Questions and Getting From Here to There With a Sound Integration Strategy

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What You Need to Know Somewhere along the way, potential buyers of software for business got into the habit of asking their prospective solution providers a misguided question, and it goes something like this: “Does your software integrate with the ones already in my enterprise technology stack?” But most solution providers in human capital management (HCM) have the capability to create point-to-point integrations for various common or uncommon business applications.. Consequently, the vendor’s answer here holds little significance, and the correct answer to the question may not align with the expectations of the person asking it. Why? Think about static analysis, according to Wikipedia, “a simplified analysis wherein the effect of an immediate change to a system is calculated without regard to the longer-term response […]

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Research Note: The Professional Employer Organization: Operational Solution and Strategic Partner for HR Departments in the Midmarket

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Chosen correctly and engaged with optimally, a professional employer organization (PEO) can increase a midmarket HR department’s tactical capacity and enhance these HR leaders’ strategic impact on the organization. Drawing on interviews with subject matter experts at Insperity, as well as customers of this PEO, the following pages present key considerations that decision-makers at mid-sized organizations should look at in considering whether to engage with a PEO. These considerations are twofold: PEOs’ critical importance as a solution for heavy operational challenges related to HR at midmarket-sized organizations PEOs’ great potential as a strategic partner to HR departments at these same organizations What Are PEOs? PEOs provide integrated services to effectively manage critical HR responsibilities and employer risks for clients. They deliver these services and assume […]

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Analyst Insight: Rolebot – Helping Employers Engage with Passive Talent — the Best Talent — at Scale

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What is passive talent? They are defined as high-performing already-employed people who are not actively seeking a new job. Ideally, however, your recruiters will actively seek out passive talent in ways that get them to change their mind and consider making a move. Why? The research shows that passive talent tends to perform better in their jobs. To reach and attract passive talent, your recruiters will need the latest tools available: artificial intelligence and additional innovations in the technology for talent acquisition. Applied correctly, these tools are the deciding factors today enabling organizations to beat their competition in hiring from the passive talent pool. This Analyst Insight dives into the subject — specifically: A survey by 3Sixty Insights, shared with Rolebot’s and 3Sixty Insights’ respective […]

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Analyst Insight: City of Memphis Deploys UKG as Point Solution to Track Time and Attendance

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When navigating the bureaucracy of a public sector organization, there are no cookie-cutter scenarios. Alex Smith, former chief human resources officer for the City of Memphis, knew her organization was no different. As an appointee with the current Mayoral administration and with a limited timeline for making improvements, one of Alex’s goals during her tenure has been to empower the City’s HR organization with “modern 21st-century capabilities” and transition it to a paperless cloud-based solution to free up capacity within the organization. To bolster its existing, broad deployment of Oracle HCM Cloud, Smith needed sophisticated point-solution capabilities specifically in time and attendance (3Sixty Insights BWSCS2121 – “New CHRO Delivers Business Transformation to City of Memphis with Oracle HCM Cloud,” February 2021). What’s more, the City […]

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#HRTechChat: Megan Coen, Vice President of HR Services at isolved

#HRTechChat: Megan Coen, Vice President of HR Services at isolved

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We talk a lot about the technology for human capital management. Amidst all the understandable hubbub, you’d think we’d find a panacea in the state of the art in technology for HCM. Today’s technology for HCM is indeed a marvel, after all, in its capabilities and in the promise it holds. It’s a promise not only for highly engaged people leaders looking to use the latest and greatest cloud software, but also for HR departments that could really just use some help in solving for basic needs. The idea that HR departments today can succeed with the help of highly capable technology alone is tempting to believe. In a way, that’s because it’s half true. Yes, it’s a welcome relief to automate operational processes. Yes, […]

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