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Monthly Research Recap | November 2023

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Latest Research: Market Alert: Paylocity Expands Its Suite of Services and Solutions Last week, Paylocity, a leading cloud human capital management (HCM) and payroll software company, expanded its suite of services and solutions with the introduction of two new products. Employee Voice and Recognition & Rewards may both be broadly categorized as employee engagement offerings, but each meets a distinct and critical need for organizations aiming to attract and retain top talent and maintain a competitive edge with the modern workforce. UKG Press Release – UKG One View Earns Industry Praise for Groundbreaking Multi-country Payroll Visibility, Simplicity The success of UKG One View is being celebrated this week at the UKG Aspire customer conference. The first-of-its kind technology-led experience extends the strength of the UKG […]

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What Can We Make of Customer Reviews? Lessons from the Restaurant Industry

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Every time I have a negative interaction with a company, I immediately seek out their online reviews—and I’m not surprised when I find many that echo and substantiate my own experience. What I do find surprising are the choices many business owners make in responding to those reviews. Attempts to refute negative comments by painting unhappy customers as “bad,” alleging that competitors are trying to sink their brands, or accusing the platforms of extorting them with bad algorithms are shockingly common. And when these same companies find themselves struggling for business, they blame their challenges on factors such as a lack of qualified employees or an unfavorable economy. Interestingly enough, I find that there are plenty of direct competitors seeing success. For an illustrative example, […]

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Monthly Research Recap | October 2023

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Upcoming Events: Webinar: Performance Management Today | November 20, 2023 @ 2pm EST Those attending this Performance Management Today webinar will hear about advances in this HR process area like check-ins, continuous performance management and having the process encompass employee career goals. That said, the webinar will focus even more on newer and less obvious considerations for designing a very modern PM process, some of which our presenter had a role in originating and broadly syndicating. Webinar: HR Planning for FY24: Business as Unusual | Thursday, November 16, 2023, 10:00am – 11:00am PST Join this Q&A session to hear from organizational agility expert and industry analyst, advisor and influencer Steve Goldberg on how to enact, enable and embrace change at your company – regardless of […]

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Analyst Insight: isolved – Punching Above its Weight and Getting Stronger

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Event Recap isolved recently held its annual isolved Connect client event in sunny Palm Desert, California. A city with an always sunny reputation, a very fitting backdrop for the HR technology event for a brand recognized by its bright pink branding and outlook on the future of human capital management. Over 800 client and partner attendees converged on the desert paradise to network, learn, and engage around the future of work and HR, hoping to move their organizations from good to great with the help of their flagship HCM investment in the isolved People Cloud. Business Update isolved once again had a stellar growth story to share with analysts; now hovering around $500M in total revenues in FY’23 with a 26% CAGR performance since 2012 […]

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3Sixty Insights Announces Merger with GxT Advisors

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FOR IMMEDIATE RELEASE: 3Sixty Insights Announces Merger with GxT Advisors BOSTON, MA – 3Sixty Insights, a leading research and consulting firm, has announced that it will merge with HCM technology and services research and analyst advisory firm GxT Advisors. The newly combined firm will operate under the 3Sixty Insights brand moving forward, with a brand refresh planned for later in 2023. GxT Advisors adds a depth of marketplace expertise and strategic advisory capability to 3Sixty’s growing research set and content solutions, accelerating its next stage of growth. “We are excited for this new phase at 3Sixty Insights,” said Nicholas Biron, founder and CEO of 3sixty Insights. “In particular, we are pleased that the merger will add two new powerhouse members to our analyst team. They […]

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Case Study Vignette: Harri – Helping a Private Equity Fund Protect and Grow the Value of Its Restaurant Investments

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Private equity can be a tough business. So is the restaurant industry. Imagine combining the two. A private equity firm first and foremost must have wealth. And it must be adept at conserving and building that wealth. Those are the main criteria for success. As for running a restaurant, the margins can be thin. This is why, for any restaurant, among the most time-consuming activities (and greatest operational costs) are those associated with employing people effectively and compliantly. Scheduling is a big one here. Putting together employees’ hours is another. With non-exempt staff’s fluctuating hours and toggling between workweeks considered part-time and full-time under the law, benefits administration can be a big challenge, too. At a restaurant, these operational costs have a way of easily […]

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Anatomy of a Decision: Harri’s Consultative, Collaborative Approach Equips Restaurants to Manage Growth and Support Employee Experience

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What You Need to Know Growth and expansion are priority goals for restaurant owners. With these goals come many questions about how to grow. How do I manage multiple locations? How do I communicate directly with employees? How do I streamline employee onboarding? How do I remain compliant with labor regulations in each state? How do I make it easy for employees to see schedules, trade shifts, and communicate with managers? Finding efficiencies and creating repeatable processes for performance management contribute to answering all of these questions and to driving a restaurant business toward future growth. 3Sixty Insights’ discussions with users of Harri show that the vendor and its HCM software suite help keep restaurants running smoothly and consistently from one location to hundreds and […]

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3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: Frontline Employee Experience Platform Harri Drives Operational and Financial Excellence for Jersey Mike’s Subs

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What You Need to Know At what point does a business pause to consider the costs of managing HR processes on paper and in digital spreadsheets? Where does the push come from to trigger an analysis of manual processes vs. automation? In many cases, manual processes work just fine and a ‘don’t fix it if it ain’t broke’ perspective leaves those processes neglected until a problem arises. Because something is working, however, doesn’t necessarily mean that it’s efficient. What if transitioning human capital management (HCM) processes from manual to automated can save a significant amount of time, money, and frustration for your business? HCM automation enables swift execution of scheduling and recruiting processes that currently consume large chunks of time for businesses. Automation alleviates complex […]

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Case Study: Go1’s Customer-First Approach Supports Learning Transformation Internally and Externally

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The Backstory 3Sixty Insights spoke with Karla Rainer, the director of human resources (HR) at ABC Companies, to compile this report. ABC is a business that sells, leases, and services motor coach buses and also distributes parts. The company serves enterprise customers of all sizes, including small businesses, transportation companies, and those like Disney and Google which maintain their own fleets. The organization places a strong emphasis on safety, with 80-90 percent of employees working in what Rainer calls “safety-sensitive roles.” Rainer works from ABC’s corporate HR location in Florida, and she and her team support HR functions in all eight locations across the United States. She manages a payroll specialist and two senior HR generalists, and she reports to the company’s chief financial officer […]

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3Sixty Insights Monthly Research Recap | June 2023

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Latest Research: Research Note: The Cloud Connectors – Asking the Right Questions and Getting From Here to There With a Sound Integration Strategy 3Sixty Insights spoke at length with subject matter experts at The Cloud Connectors. Contrary to what buyers may have been told, solution providers have far from solved the challenges innate to cloud-to-cloud integration. This Research Note explains why vendors of technology for HCM must carry out an integration strategy that lasts the full lifecycle of their software deployments. Research Note: The Professional Employer Organization: Operational Solution and Strategic Partner for HR Departments in the Midmarket Historically, professional employer organizations (PEOs) must combat the notion that they’re mostly just for small businesses looking to solve for tactical needs in HR. This research note […]

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Market Alert: UKG Disrupts competitive landscape in Global HCM with Acquisition of Immedis

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What Happened In early June 2023, UKG, provider of full-suite software for human capital management, announced its intent to acquire Immedis, provider of global payroll technology and services. Following the completion of the acquisition will come the availability of UKG OneView, an evolution of Immedis’ groundbreaking new software-as-a-service (SaaS) product for global payroll. Background Bereft of in-house capabilities to support global payroll, many vendors of full-suite software for HCM encounter limits to their aspirations to expand internationally. To combat this, some partner with global payroll point solutions. For a while, this was the case with UKG and Immedis, perhaps the most capable of the notable late-stage startups in global payroll. Immedis’ technology and services support global payroll in more than 20 languages across 160 countries. […]

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Analyst Insight: City of Memphis Deploys UKG as Point Solution to Track Time and Attendance

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When navigating the bureaucracy of a public sector organization, there are no cookie-cutter scenarios. Alex Smith, former chief human resources officer for the City of Memphis, knew her organization was no different. As an appointee with the current Mayoral administration and with a limited timeline for making improvements, one of Alex’s goals during her tenure has been to empower the City’s HR organization with “modern 21st-century capabilities” and transition it to a paperless cloud-based solution to free up capacity within the organization. To bolster its existing, broad deployment of Oracle HCM Cloud, Smith needed sophisticated point-solution capabilities specifically in time and attendance (3Sixty Insights BWSCS2121 – “New CHRO Delivers Business Transformation to City of Memphis with Oracle HCM Cloud,” February 2021). What’s more, the City […]

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#HRTechChat: Robyn Torgius, Global Head of Payroll at IFS

#HRTechChat: Robyn Torgius, Global Head of Payroll at IFS

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“I wish we could just push a button and have payroll process without a hitch, like everyone thinks we do,” joked Robyn Torgius, guest on this episode of #HRTechChat. Instead of just falling into the work, as most have in the past, people are increasingly choosing payroll as a career path. This is a good thing. As global head of payroll at IFS and member of 3Sixty Insights’ Global Executive Advisory Council, Robyn shared her considerable insight into how payroll can be elevated into a profession — and why it should be. Our #HRTechChat Series is also available as a podcast on the following platforms: Apple iTunes: https://podcasts.apple.com/us/podcast/3sixty-insights/id1555291436?itsct=podcast_box&itscg=30200 Spotify: https://open.spotify.com/show/0eZJI1FqM3joDA8uLc05zz Stitcher: https://www.stitcher.com/show/3sixty-insights SoundCloud: https://soundcloud.com/user-965220588 YouTube: https://www.youtube.com/channel/UC6aDtrRPYoCIrnkeOYZRpAQ/ iHeartRadio: https://www.iheart.com/podcast/269-3sixty-insights-78293678/ Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zb3VuZGNsb3VkLmNvbS91c2Vycy9zb3VuZGNsb3VkOnVzZXJzOjkyNDY0ODI1OS9zb3VuZHMucnNz Amazon Music & Audible: https://music.amazon.com/podcasts/7e7d809b-cb6c-4160-bacf-d0bb90e22f7c PlayerFM: https://player.fm/series/3sixty-insights […]

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#HRTechChat: Purbita Banerjee, Senior Client Partner and Head of Product Management at Korn Ferry

#HRTechChat: Purbita Banerjee, Senior Client Partner and Head of Product Management at Korn Ferry

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My guest for this episode of the #HRTechChat video podcast was Purbita Banerjee. “We’re here to create pathways to success for humans at work,” says Purbita of the mission at Korn Ferry, where she is senior client partner and head of product management. Artificial intelligence figures prominently in this new calculus, as we’ve covered previously, and the topic for this honest-to-goodness barnburner of a discussion with Purbita centered on how the state of the art in business software is upending long-held conventions in talent management and talent acquisition. All this innovation is all but obliterating the arbitrary partition that has for decades separated these two prominent domains of human capital management. When it comes to the podcast here, I highly recommend you press play on […]

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#HRTechChat: Brandon Dorr, Director of People Technologies at WPS Health Solutions

#HRTechChat: Brandon Dorr, Director of People Technologies at WPS Health Solutions

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My guest for this episode of the #HRTechChat video podcast was Brandon Dorr, director of people technologies at WPS Health Solutions. The path Brandon took landing him in HR is interesting. He’s an IT person and never expected that this background would steer him into a career intersecting with human capital management (HCM). He started at WPS as a service delivery specialist, a very IT kind of role. “So I came in to help with technical project management,” he said, “representing just that additional level of technical expertise that our project managers didn’t necessarily have at that time.” Eventually, the company’s HR department expressed a need for help with its data and asked Brandon to consult. One thing led to another, as the saying goes, […]

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Anatomy of a Decision: Orbus Software Decides to Curate Go1-Sourced Content as Part of a Modernized Approach to Learning

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The caliber of an employer’s learning ecosystem can be the catalyst for breakthroughs in training, upskilling, reskilling and career pathing—or an impediment to it all. Absent the state of the art in thinking and software for learning on the job, organizations struggle to set goals for their people or have an effective impact on overall internal culture. So learning has always been incredibly important in the workplace, and the proliferation of work-from-home (WFH), work-from-anywhere (WFA), hybrid work, and more has only laid bare and underscored this importance. More than ever, organizations must lean heavily on their learning ecosystems—the learning management system (LMS), the content feeding it, and anything else involved. The all-important employee experience hangs in the balance. What You Need to Know About This […]

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Monthly Research Recap | October 2022

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Recent Announcements: 3Sixty Insights and Sales Conservatory Announce Strategic Partnership, Enhancing the Expansion of Research to Sales and Sales Enablement BOSTON, October 28, 2022 – 3Sixty Insights and Sales Conservatory jointly announced today the formation of a strategic partnership. Enhancing research and consulting capabilities in sales and sales enablement for 3Sixty Insights, the partnership creates additional consulting offerings around sales and sales enablement to its loyal client base. Recent HRTechChats & Podcast #HRTechChat: Talent Management — It Will Blend Should we even call it talent management anymore? It’s the question posed for this, the second installment in an ongoing series of #HRTechChat episodes featuring 3Sixty Insights’ own analysts in human capital management. The answer is, it depends. Jen Dole, now well past her 90-day mark […]

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Attending Work Events

Will We Be Attending Work Events in Person or Virtually Going Forward?

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Over the last few years, we’ve all become quite accustomed to attending conferences virtually. While there are some advantages to this (no expensive travel costs!), there’s nothing quite like being in person to learn and network. Fortunately, it looks like live conferences are making a comeback.  Just to name a few … HR Tech, Unleash, Cornerstone’s Convergence, Fuel50’s FuelX, etc.   But not everyone wants to go back to in-person events only.  According to a recent LinkedIn poll I conducted, the highest percentage of people want to attend work events in 2023 offered as hybrid (58%) versus in person (39%) or virtually only (3%). Hybrid was popular because you can choose to attend in person or virtually based on your budget, preference, and schedule.  Live conferences […]

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When Is a Software Company Not a Software Company?

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From the newswire: Atos shareholder calls for chairman to resign. On paper and from a certain perspective, Atos’ business focus sounds great—among many other things, they’re a Platinum SAP partner, with lots of products and services to sell, and a ton of big-name customers. But peel back a layer or two… Years ago, when DBS (Dun & Bradstreet Software, and, yes, I go back that far) started their own consulting arm, a very wise man observed to me that you can’t sell both software and services—your focus and your bottom line have to be one or the other. Sure, you can dabble across the fence for fun and profit in support of your primary business. However, get lost in what looks like all that green […]

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