Investing in HR technology that prioritizes delivering an exceptional employee experience is a strategic move that can unlock the full potential of your workforce. By equipping workers with more automated and advanced HCM systems, you may not just be freeing up their time but also fostering a more engaged and productive workforce. This empowerment can ignite a spark in your employees, propelling them to achieve new levels of productivity and success for your business.
Whatever system is chosen must pass a few tests, though:
- Does the system streamline processes and save time for managers and workers, or is it a tangled web of operational but inefficient processes slowing them down?
- Does it cater to the average employee, even after they’ve been trained on the system?
- If a sophisticated system is designed to provide better analytics but hampers employees’ work speed, is it actually useful?
- Is the loss in productivity and the potential negative impact on employee and customer experience worth the reporting and analytics functionality your organization will gain on the back end?
The user experience and general-purpose usability of a WFM or HCM system should be the primary focus, and any issues workers may face with the software you’ve implemented should be promptly resolved. Not prioritizing user experience can lead to decreased productivity, employee dissatisfaction, and even turnover, significantly impacting your business’s success. Remember: the software should serve them and not the other way around.
Deskless workers require an intuitive and dependable system that is easy to navigate even in high-pressure situations. The system should have clear and concise interfaces that enable employees to complete tasks quickly and easily. It should also be reliable, with minimal downtime or technical issues that could disrupt the workday. Even if your business has made a significant financial investment in a robust technology, its value should be measured by how it enhances employees’ ability to perform their duties and serve your customers better. It can shape an organization’s company culture and influence employees’ commitment and longevity during their tenure.
Another question when deciding whether to implement new software is: Will it help your company move toward your desired culture, such as a more collaborative or innovative environment? If a business finds it challenging to answer this, it has a bigger problem. A piece of technology will only help improve their ROI if there is a benchmark or objectives to measure success. This is especially true for companies with deskless workers who may have unique needs and challenges.
Customization plays a pivotal role in the selection of an HCM system. Each industry and company has unique requirements, and a ‘one-size-fits-all’ product may not be realistic. Opting for a system tailored to your needs guarantees that employees can access the features and functionality they need, instilling confidence in the system’s ability to support their work effectively. This customization can also boost employee satisfaction and productivity, as they use a system specifically designed to meet their needs.
By laying the groundwork above, an organization could set itself up for a technology investment that meets its current needs and scales with its growth. Accommodations should be made for changes in your workforce, whether due to development, turnover, or seasonal fluctuations. This also means choosing a system that can be integrated with other tools and platforms, allowing you to create a seamless and efficient workflow across your entire organization, no matter how it evolves.