Monthly Recap | April 2024

Posted on May 1, 2024May 1, 2024 by 3Sixty Insights Editorial Team

Recent Research: Market Alert: Talespin Deal Positions Cornerstone OnDemand for New Class of Competitors Cornerstone OnDemand’s acquisition of software provider Talespin marks a notable step toward realizing the company’s goal of offering an immersive, end-to-end learning platform. Agility Assessment: Your global payroll transformation starting point Looking to enhance your global payroll operations? Payslip’s free Agility Assessment tool, developed in collaboration with expert analyst Pete Tiliakos from 3Sixty Insights, guides you through the process. Identify process gaps, achieve quick wins, and establish a baseline plan for transformation. Take the first step towards agile payroll operations today! #GlobalPayroll #AgilityAssessment #PayrollTransformation Recent Articles: Council Guest Post: The Alight Spinoff of Payroll and HCM Professional Services Recently, Alight announced its agreement to sell its payroll and professional services business […]

Blog: The Two Sides of Sales Management: Concrete vs. Abstract

Posted on April 5, 2024April 4, 2024 by Nicholas Biron

The sales and marketing technology industry has exploded with software, apps and consultants with one overarching goal: equipping sales teams for success. Yet with so many tools and education on their uses available, why do some sales reps crush their numbers, while others continue to struggle or fail? Shouldn’t the plethora of solutions and guidance on their applications ensure that leadership is equipped to help every rep meet their goals? Another burning question for organizations: from prospecting to closing, why do sales pipelines in most customer relationship management tools (CRMs) differ from true outcomes? Concrete vs. Abstract In reality, there are two sides to sales: the concrete and the abstract. 3Sixty Insights has explored the theme of two hemispheres of business and how successful enterprises […]

Minimizing Data to Maximize Growth

Posted on January 29, 2024April 9, 2024 by Dylan Teggart

I left off my first post in this series, speaking about how businesses in the restaurant industry love to work with companies that give them the attention they deserve and who understand the challenges of the industry they’re operating in. Given the number of part-time and seasonal workers in the industry, if your business has multiple HCM systems running simultaneously, you’ve increased your workload before the day has even begun. A comprehensive all-in-one solution is often what they need. Let’s consider that one employee equals one data profile, including personally identifiable information, pay, scheduling, and more. If you have 100 employees, you’re starting with 100 data profiles. Now let’s imagine your business uses three pointed HCM systems: one for payroll, one for benefits, and one […]

Anatomy of a Decision: Scheduling and Recruiting Excellence in Hospitality – Noticed by Customers Worldwide

Posted on January 18, 2024January 22, 2024 by Steven Goldberg and Dylan Teggart

What You Need to Know Every customer, small and large, wants to feel important. Whether genuinely understanding their priorities and overall operating context or having an input to the provider’s product roadmap, businesses steer clear of working with anyone they think won’t give them the attention they deserve when most needed. This is no exception in the HR technology domain. 3Sixty Insights sat down with three businesses in the UK hospitality industry that were disappointed with the functionality of their former solution provider’s employee experience system and felt their needs were sometimes being ignored. All sought a new HR Tech vendor partner that was also nimble enough for them to grow with. The three HR technology customers we spoke with all chose Harri as their […]

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Monthly Research Recap | December 2023

Posted on January 2, 2024January 1, 2024 by Nicholas Biron

Latest Podcast: #HRandPayroll20: Gen Z On Entering the Workplace with Special Guest ChatGPT Dive into an engaging family discussion featuring Julie’s sons, Nicholas and Eli Fernandez, as they share their fresh perspectives on starting their careers post-college. Discover insights on Gen Z’s approach to the workforce, the impact of technology like ChatGPT on professional development, and the balance between work and life. Join us for a unique blend of professional wisdom, personal anecdotes, and practical career advice that resonates with both young professionals and seasoned HR veterans alike. Tune in to learn, laugh, and get inspired! #HRTechChat: A Chat with Workforce Software on the Deskless Worker Experience Join the insightful #HRTechChat as Workforce Software’s CMO Sandra Moran and 3Sixty Insights’ Steve Goldberg explore the evolving […]

Monthly Research Recap | November 2023

Posted on December 1, 2023December 4, 2023 by 3Sixty Insights Editorial Team

Latest Research: Market Alert: Paylocity Expands Its Suite of Services and Solutions Last week, Paylocity, a leading cloud human capital management (HCM) and payroll software company, expanded its suite of services and solutions with the introduction of two new products. Employee Voice and Recognition & Rewards may both be broadly categorized as employee engagement offerings, but each meets a distinct and critical need for organizations aiming to attract and retain top talent and maintain a competitive edge with the modern workforce. UKG Press Release – UKG One View Earns Industry Praise for Groundbreaking Multi-country Payroll Visibility, Simplicity The success of UKG One View is being celebrated this week at the UKG Aspire customer conference. The first-of-its kind technology-led experience extends the strength of the UKG […]

Anatomy of a Decision: Harri’s Consultative, Collaborative Approach Equips Restaurants to Manage Growth and Support Employee Experience

Posted on September 18, 2023February 22, 2024 by Steven Goldberg and Dylan Teggart

What You Need to Know Growth and expansion are priority goals for restaurant owners. With these goals come many questions about how to grow. How do I manage multiple locations? How do I communicate directly with employees? How do I streamline employee onboarding? How do I remain compliant with labor regulations in each state? How do I make it easy for employees to see schedules, trade shifts, and communicate with managers? Finding efficiencies and creating repeatable processes for performance management contribute to answering all of these questions and to driving a restaurant business toward future growth. 3Sixty Insights’ discussions with users of Harri show that the vendor and its HCM software suite help keep restaurants running smoothly and consistently from one location to hundreds and […]

Case Study: Go1’s Customer-First Approach Supports Learning Transformation Internally and Externally

Posted on July 7, 2023July 31, 2023 by Jennifer Dole

The Backstory 3Sixty Insights spoke with Karla Rainer, the director of human resources (HR) at ABC Companies, to compile this report. ABC is a business that sells, leases, and services motor coach buses and also distributes parts. The company serves enterprise customers of all sizes, including small businesses, transportation companies, and those like Disney and Google which maintain their own fleets. The organization places a strong emphasis on safety, with 80-90 percent of employees working in what Rainer calls “safety-sensitive roles.” Rainer works from ABC’s corporate HR location in Florida, and she and her team support HR functions in all eight locations across the United States. She manages a payroll specialist and two senior HR generalists, and she reports to the company’s chief financial officer […]

Analyst Insight: City of Memphis Deploys UKG as Point Solution to Track Time and Attendance

Posted on June 16, 2023February 15, 2024 by Dylan Teggart and Brent Skinner

When navigating the bureaucracy of a public sector organization, there are no cookie-cutter scenarios. Alex Smith, former chief human resources officer for the City of Memphis, knew her organization was no different. As an appointee with the current Mayoral administration and with a limited timeline for making improvements, one of Alex’s goals during her tenure has been to empower the City’s HR organization with “modern 21st-century capabilities” and transition it to a paperless cloud-based solution to free up capacity within the organization. To bolster its existing, broad deployment of Oracle HCM Cloud, Smith needed sophisticated point-solution capabilities specifically in time and attendance (3Sixty Insights BWSCS2121 – “New CHRO Delivers Business Transformation to City of Memphis with Oracle HCM Cloud,” February 2021). What’s more, the City […]

5 Tips to Telling Great Customer Stories

Posted on September 30, 2022September 30, 2022 by Jennifer Dole

The headline for one of my most successful LinkedIn posts in 2021 was “How do we help customers tell better stories about their success when advocating on our behalf?” At the time, I led a Client Success Partner team and needed to prepare for sales presentations on the topic of customer advocacy. The post returned a lot of responses that were very helpful — they shifted how I approach storytelling and advocacy. Here are my five takeaways from that post: Make the story about a character When I read Income From Outcomes author Paul Henderson’s comment on my post, “Our champions should not have to tell the success story. We should do that. It’s part of a Hero/Heroine program,” it really stood out to me […]

For Insight Into Why a Company Might Be Failing, Look Beyond the Numbers

Posted on August 1, 2022August 1, 2022 by Nicholas Biron and Natalie Harrington

It never ceases to amaze me that when a business begins to fail, its leaders inevitably turn to the numbers. Don’t get me wrong: Numbers are certainly important. But focus too much on them, and you’ll be doomed to follow in the footsteps of the likes of Sears and other giants of yesteryear. It’s no secret that the recent pandemic and its lingering economic impacts have left their collective imprints on people and businesses far and wide. Unfortunately, the repercussions for some businesses have been incredibly detrimental, and many are grappling with a suddenly uncertain future. Now that the pandemic’s upheaval has stabilized, one would think these businesses should see a financial turnaround, and yet they continue to struggle. If it’s not the global pandemic, then […]

Research Note: Exploring the Necessity of Modern Customer Success in the Cloud

Posted on February 22, 2021June 23, 2022 by Brent Skinner

When did customer success become a department, a division, a role, at vendors of business software for the enterprise? It was when their leaders first feared that customers’ dissatisfaction with, or ambivalence over, the product would begin to affect the bottom line in uncomfortable ways. When and where was this? According to The Customer Success Association, it was in 1996 at Vantive, a company that produced software for customer relationship management. This surprised me. My guess was a cloud company as the first. But the rationale at that CRM company, Vantive, was similar. And, once it becomes relatively easy for customers to discard with one vendor’s product in favor of another product to address the same need, vendors are more apt to sense the urgency […]

Understanding Perception and How Perception Is Reality

Posted on December 1, 2020June 28, 2023 by Nicholas Biron

Today, I wanted to write something that is a little off topic from our typical research. We can all agree that this past year has been one of unprecedented events, forever imprinted in history. And for many, it has been an outright difficult year. What hasn’t made things any better is the extreme bifurcation of the world on many of today’s issues. With this in mind, in today’s article, we wanted to take a different approach and focus on the power of perception. As someone once told me a long time ago, perception is reality. It has true power over how we as humans interact with each other, both from a personal and professional standpoint. As an example, psychology research shows that humans make a […]

The Importance of Delivery to Keep a Small Business Financially Stable

Posted on August 30, 2020June 23, 2022 by Nicholas Biron

Too many times we see businesses focus so hard on winning new business, they forget everything that follows the initial customer win… The stark reality is that only focusing on the initial customer win will ultimately lead to a large majority of businesses’ failures. Let us share with you a brief example. A few years back, 3Sixty Insights worked with a firm that was in the consulting services industry… This firm had seen six years of exponential growth, until they hit snag and had four years of declining bookings numbers. Their CEO thought they had strong brand in the industry and couldn’t for the life of him understand why their bookings numbers were declining. Afterall, they always had a large number of projects in the […]

Management: It’s Time to Get Down in the Trenches

Posted on April 2, 2020October 5, 2022 by Nicholas Biron

Times are about to get difficult—there is no sugar coating it. Personally, this is the fourth time in my career I’ve seen the impact of a crashing market on the economy, and difficult times will continue into the foreseeable future. As a result, we as leaders all have a challenging time ahead of us; businesses will struggle, and with struggling business, comes very difficult decisions to make. As leaders, there is a lot on our shoulders… But, let’s not forget the engines that makes our businesses possible: our employees. Let’s face it, more often than not, our employees make significantly less than us and many could be living paycheck to paycheck. When tough economic times arise, it puts unimaginable pressures on them both professionally and […]

The Importance of Having an Online Digital Presence for Local Small Businesses

Posted on March 27, 2019June 28, 2022 by Nicholas Biron

I was reminded the other day of exactly why it is important to have an online digital presence in this day and age… Even though online and digital mediums have been around for more than 20 years, it seems that many local small businesses are still slow to pick up on the trend. We do understand why, as it was not too long ago that all a local small business needed for marketing was a good Yellow Page advertisement, a good direct local mail flyer, and maybe a well-placed radio ad. These worked extremely well for decades… However, from a traditional marketing perspective, times have changed. For example, Yellow Pages have gone from the must have item for every home, to getting thrown in the […]

The Industry and Technology are Killing the Industry, not Millennials

Posted on March 1, 2019July 12, 2023 by Nicholas Biron

There is a fundamental shift in consumer-driven businesses that has been emerging over the past few years, and it’s shaking up industries and businesses that once stood as giants for decades. Almost daily, an industry giant is either declaring bankruptcy, layoffs, closing locations, or reporting yet another quarter of subpar numbers. The writing is on the wall…. Yet, most industry leaders are refusing to accept reality. Instead, they choose to blame millennials for their demise… Along with these bankruptcies, layoffs, and store closings, we also see newly published articles regarding how “millennials” are completely decimating industries, businesses, and traditions that have stood the test of time. Here’s the thing: are millennials really to blame? We think not… We are believers that the industry and […]

CRM the Equivalent of a Paperweight in Small Businesses

Posted on January 30, 2019June 30, 2022 by Nicholas Biron

Let’s first start with a few reasons your team might not be using the system: Lack of Management Use – That’s right: they learned it from watching you. At times, we do see various teams making an honest effort to use the CRM tools in the way they are meant to be used. However, over time, the team has begun to notice the management team’s lack of use. The question of, “Why bother?” then comes into play. As an example, a core use of CRM is around sales pipeline management, but what is the point of keeping a CRM updated when sales leadership continues to run around asking reps for pipeline updates via email, scratch sheets, or Excel spreadsheets instead of running reports with the […]

The Importance of a First and Last Impression in Today’s Economy

Posted on December 13, 2018June 23, 2022 by Nicholas Biron

Whether you sell million-dollar software implementations or you’re a local restaurant making your debut, first and last impressions matter! Let’s face it: in today’s market, competition is fierce, brand loyalty is down, and consumer attention spans are short, making it harder to win and retain business—even if you execute flawlessly… This is a primary reason why giants of yesterday are crumbling around us daily, as they have all but forgotten the fundamentals of sales and customer excellence. There used to be a time where a brand could and would hold its own, even if the sales and marketing teams “didn’t give it their all”. As an example, there was an old popular saying that “No one ever gets fired for buying IBM”. Pretty bold statement […]

The Importance of Interdepartmental Communication in Small Businesses

Posted on November 28, 2018June 30, 2022 by Nicholas Biron

In today’s environment, businesses move faster than ever. This makes aspects such as simple interdepartmental communication within any organization extremely important—but increasingly overlooked. Things that get missed can be simple items such as an interdepartmental understanding of how new customers are interacting with your various teams and solutions. But why does this matter, you ask? Let’s say Sales brings on a new “unique” client. This client has been following your organization for quite some time and realized they can use your solution to solve a “very unique” problem they have. Fast forward a few months, and this client with a “unique” use-case of your solution is producing results that are off the charts, along with seeing exponential gains in revenue. This is great, right? Well, […]