Steven Goldberg
Distinguished Advisor
SGoldberg@3SixtyInsights.com

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Steve’s 30-plus-year career on all sides of HR process and technology includes HR exec roles on three continents, serving as HCM product strategy leader and spokesperson at PeopleSoft, and co-founding boutique Recruiting Tech and Change Management firms. Steve’s uniquely diverse perspectives have been leveraged by both HCM solution vendors and corporate HR teams and, in practice leader roles at Bersin and Ventana Research. He holds an MBA in HR, is widely published and is a featured speaker around the globe. He’s been recognized multiple times as a Top 100 HRTech Influencer. He holds an MBA in HR, is widely published and is a featured speaker around the globe. He’s been recognized multiple times as a Top 100 HRTech Influencer.
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Guest Post: Today’s HR Hero – A Skills and Competencies Blueprint

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Modern organizations’ typical operating context Unpredictability and volatility are relative concepts, but the landscape of a pandemic has given these terms a tangible depth and taken uncertainty to a new level—particularly in the workplace. We can view this level as a period of maximum fluidity. As it relates to HR concerns and the Human Capital Management (HCM) domain, the foundation of unpredictability established by the COVID pandemic has made people look for more agency in their careers. They’ve also started to place a greater emphasis on their total wellbeing, even to the point of the phrase “quiet quitting” taking hold. Today’s professionals are also reconstituting their career goals and related expectations. In many cases, colleagues, HR departments, or even managers may be unable to predict people’s goals. […]

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Market Alert: Why Paylocity Is Expanding Its Solution to Focus on Retaining Top Talent

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What Happened Recently, Paylocity, a leading cloud human capital management (HCM) and payroll software company expanded its suite of services and solutions with the introduction of two new products. Employee Voice and Recognition & Rewards may be broadly categorized as employee engagement offerings, but each meets a distinct and critical need for organizations aiming to attract and retain top talent and maintain a competitive edge with the modern workforce. Background Employee Voice from Paylocity is designed to gather employee feedback and procure pertinent insights without extra work by an organization’s HR team. Building on the vendor’s existing Surveys tool, Employee Voice automates the survey process to collect employee responses and collate them into functional, digestible dashboards and heatmaps. The proprietary engagement model on which the […]

Event: HR Solutions Strategic Alliances Summit Masterclass | May 7th, 2024 @ 1pm PDT

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Elevate your HR game! Dive into the Strategic Alliances Summit and unlock the secrets to success in the rapidly evolving business landscape through insightful sessions on collaboration, innovation, challenges in forming and maintaining alliances, and effective alliance management strategies. Steve Goldberg will be breaking down the 2024 landscape with a focus on the tension between market consolidation and the explosion of new products. Hear the impact of these trends on strategic alliances, discussing how companies can navigate these changes to stay competitive. Continue Reading: HR Solutions Strategic Alliances Summit

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Anatomy of a Decision: Scheduling and Recruiting Excellence in Hospitality – Noticed by Customers Worldwide

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What You Need to Know Every customer, small and large, wants to feel important. Whether genuinely understanding their priorities and overall operating context or having an input to the provider’s product roadmap, businesses steer clear of working with anyone they think won’t give them the attention they deserve when most needed. This is no exception in the HR technology domain. 3Sixty Insights sat down with three businesses in the UK hospitality industry that were disappointed with the functionality of their former solution provider’s employee experience system and felt their needs were sometimes being ignored. All sought a new HR Tech vendor partner that was also nimble enough for them to grow with. The three HR technology customers we spoke with all chose Harri as their […]

#HRTechChat: A Chat with Workforce Software on the Deskless Worker Experience

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This #HRTechChat between Workforce Software’s CMO Sandra Moran, and 3Sixty Insights’ Distinguished Advisor, Steve Goldberg, delves into many aspects of the employee experience for desk-less workers. Findings are shared from the WFM Tech vendor’s annual Global EX Study, and the two experts talk about implications as well as intersecting topics that would be of interest to most HR professionals and leaders. The commitment to a better worker experience is evident from the leading software vendor’s executive, and the genuine passion for improving outcomes for both employees and employers comes through quite clearly from the participants. Our #HRTechChat Series is also available as a podcast on the following platforms: Apple iTunes: https://podcasts.apple.com/us/podcast/3sixty-insights/id1555291436?itsct=podcast_box&itscg=30200 Spotify: https://open.spotify.com/show/0eZJI1FqM3joDA8uLc05zz Stitcher: https://www.stitcher.com/show/3sixty-insights SoundCloud: https://soundcloud.com/user-965220588 YouTube: https://www.youtube.com/channel/UC6aDtrRPYoCIrnkeOYZRpAQ/ iHeartRadio: https://www.iheart.com/podcast/269-3sixty-insights-78293678/ Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zb3VuZGNsb3VkLmNvbS91c2Vycy9zb3VuZGNsb3VkOnVzZXJzOjkyNDY0ODI1OS9zb3VuZHMucnNz Amazon […]

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Mercans Guest Blog Article: How AI is Transforming the Global Payroll Landscape

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The payroll function within an organization is now universally viewed as a critical HCM pillar, and not just operationally speaking (as was generally the case in past years) but from a strategic perspective as well. From the significant contribution payroll makes in serving-up the highest quality workforce data needed to power high-value analytics, labor cost planning and modeling, to ensuring the employee experience always includes quick and accurate responses to employee queries, payroll is foundational to HCM. The ever-evolving payroll domain and marketplace is also attracting considerable attention these days, and rightfully so. And the topic of global payroll is a major reason why. AI in HCM: Some Context Just as technology advances in the overall HCM domain brought us smart bots (digital agents) and […]

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Workforce Software Guest Blog: Toolkit for Improving the Deskless Worker Employee Experience

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The Growing Importance of Employee Experience in Recent Years Delivering a superior employee experience (EX) has been a front-and-center topic in HR circles. The reasons are straightforward and include outcomes such as improved employee productivity and retention, as well as a stronger employer brand for attracting top talent. These significant business benefits are being enjoyed by enterprises across industries and geographies when best-fit employee experience programs are in place, extending to predominantly deskless worker industries such as manufacturing, natural resources, public sector, transportation, and retail. The “best-fit” employee experience program encompasses more than the unique operating aspects of a particular industry as businesses within the same vertical can still have very different EX-related challenges and results. This is the case even when their respective compensation, benefits, learning and career growth […]

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Criterion Guest Blog Article: An Under-Performing HR Process Gets Reimagined: Introducing “Immersive Onboarding”

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For Context Let’s start with two compelling but also startling data points from credible industry surveys: 30% of new employees voluntarily leave their jobs within the first 90 days 28% of employees do not feel fully connected to their company’s purpose or missionSurvey sources included within the hyperlinks Related to the first research finding, the direct cost of voluntary turnover is well-chronicled, with estimates often approximating one or two times annual salary based on the fully loaded cost of recruiting, lost productivity, etc. These costs are often considerably higher when one considers the likely disruptive effect on other colleagues and business areas. And regarding staff who do not feel meaningfully connected to the mission of their employing organization, they probably also don’t feel connected to […]

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Market Alert: Paylocity Expands Its Suite of Services and Solutions

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What Happened Last week, Paylocity, a leading cloud human capital management (HCM) and payroll software company, expanded its suite of services and solutions with the introduction of two new products. Employee Voice and Recognition & Rewards may both be broadly categorized as employee engagement offerings, but each meets a distinct and critical need for organizations aiming to attract and retain top talent and maintain a competitive edge with the modern workforce. Background Employee Voice from Paylocity is designed to gather employee feedback and procure pertinent insights from it without extra work on the part of an organization’s HR team. Building on the vendor’s existing Surveys tool, Employee Voice automates the survey process to collect employee responses and collate them into functional, digestible dashboards and heatmaps. […]

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Guest Podcast: #PayrollChronicles, Mercans’ Podcast Series

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Welcome to the inaugural episode of #PayrollChronicles, Mercans’ #PodcastSeries! In this episode, they delve into the transformative landscape of payroll, specifically focusing on the profound impact of Artificial Intelligence (#AI). It features an enlightening conversation between Steve Goldberg, a distinguished industry expert, in conversation with Mercans’ CEO for Payroll & SaaS, Vishwanathan Arunachalam (Vish) on 𝗛𝗼𝘄 𝗔𝗜 𝗶𝘀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝘁𝗵𝗲 𝗚𝗹𝗼𝗯𝗮𝗹 𝗣𝗮𝘆𝗿𝗼𝗹𝗹 𝗟𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲.

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Guest LinkedIn Live: Blueprint for keeping your organization agile

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  Steve Goldberg, HCM research & advisory, and Jennifer Borun, senior director, analyst relations and strategic engagement of Cornerstone, sat down on LinkedIn Live to discuss how to guide your organization through solving future problems and succeeding in a volatile market. Take one look at the news (or your LinkedIn feed), and you’ll see a lot of talk about market changes and economic shifts. There’s fear and uncertainty about what’s to come. Steve explained that unpredictability and volatility are relative concepts, but the landscape of a pandemic has given these terms a tangible depth and taken uncertainty to a new level. That level, Steve said, is “a period of max fluidity.” Fancy term! But what is “max fluidity”? Think of the supply chain disruptions currently […]

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payfederate Guest Blog: A New Pay Transparency Playbook

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Introduction It is common these days for the words ‘trust’ and ‘authenticity’ to be featured in an employer value proposition. After all, they are emblematic of the values underpinning a corporate culture. The reasons for their prevalence are varied, but one could assert this reflects an effort to mitigate workforce sentiments such as a lack of control or lack of feeling valued. These feelings, when present, might well be a function of the Covid era having destabilized or at least disrupted the lives of both employees and businesses. Aside from that challenging set of dynamics, one must also keep in mind that many organizations were already involved in “intentional disruption” when the COVID crisis hit, better known as some form of business transformation. Whether reacting […]

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Webinar: Performance Management Today | November 20, 2023 @ 2pm EST

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There are some startling numbers being reported around our declining productivity rates. It is down 4.1% on an annualized basis in the U.S., which is the largest decline since 1948. And it’s not that different globally. And when this issue comes up in leadership team meetings, there are a few related topics that often come up as well. One is whether technology and automation are being leveraged adequately and intelligently. Another is whether people need more training, including managers. And every now and then, the focus is squarely placed on an organization’s performance management process, including whether the current process itself has a direct positive effect on productivity. Those attending this Performance Management Today webinar will hear about advances in this HR process area like check-ins, […]

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Workforce Software Guest Blog: Operational Communications and Deskless Workers

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While psychologist Abraham Maslow’s widely known ‘Hierarchy of Needs’ framework introduced to the world exactly eighty years ago has received some critique over the years—mostly related to research methodologies—it continues to be a hugely popular tool in many settings. The reason is simple. The framework or pyramid universally resonates, largely due to being rooted in extreme common sense, contributing to its broad applicability. This commonsense foundational principle is that one cannot successfully pursue many avenues for personal growth and enjoy sustained feelings of value (i.e., worth, accomplishment, self-actualization) without the satisfaction of basic human needs. This includes having adequate food, shelter and medical needs addressed, feeling physically safe—and after that, having a more emotional, heartfelt connection to other people. That human interaction is often based […]

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Webinar: HR Planning for FY24: Business as Unusual | Thursday, December 7, 2023, 1:00pm – 2:00pm ET

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It’s time to pause to think about the year ahead. What changes do you want to see and, more importantly, what are the results you (and your organization) need to experience as a result? Whether it’s a people-strategy change, a structural change, a technology change or an experimental change, the processes to be agile in the way you plan, bring everyone onboard and get the organization ready for it, remain the same. And there is absolutely no better time to start than right now. Join this Q&A session to hear from organizational agility expert and industry analyst, advisor and influencer Steve Goldberg on how to enact, enable and embrace change at your company – regardless of size or type. Moderated by isolved VP of Brand […]

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Decusoft Guest Blog Article: Compensation Planning: Where Complexity Meets Opportunity

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The context Anyone leading a compensation team or function is keenly aware that ‘comp planning’ activities can take the most time, and surrounding complexities can be plentiful. This is largely due to featuring the most ‘what if’ iterations, and involving the most reviewers, approvers, and communications protocols, all governed by extreme data confidentiality and sensitivity. These aspects speak to process complexity, and that’s before we bring in many other dimensions. These include new or changing comp elements, eligibility rules, salary increases and total comp guidelines, and the processes needed for collecting, matching, and incorporating market pay rates. Additionally, adjustments to market data guidance might be necessary to reflect the pressing or urgent needs of a business, such as when internal/external skills shortages exist that require […]

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Case Study Vignette: Harri – Helping a Private Equity Fund Protect and Grow the Value of Its Restaurant Investments

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Private equity can be a tough business. So is the restaurant industry. Imagine combining the two. A private equity firm first and foremost must have wealth. And it must be adept at conserving and building that wealth. Those are the main criteria for success. As for running a restaurant, the margins can be thin. This is why, for any restaurant, among the most time-consuming activities (and greatest operational costs) are those associated with employing people effectively and compliantly. Scheduling is a big one here. Putting together employees’ hours is another. With non-exempt staff’s fluctuating hours and toggling between workweeks considered part-time and full-time under the law, benefits administration can be a big challenge, too. At a restaurant, these operational costs have a way of easily […]

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Anatomy of a Decision: Harri’s Consultative, Collaborative Approach Equips Restaurants to Manage Growth and Support Employee Experience

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What You Need to Know Growth and expansion are priority goals for restaurant owners. With these goals come many questions about how to grow. How do I manage multiple locations? How do I communicate directly with employees? How do I streamline employee onboarding? How do I remain compliant with labor regulations in each state? How do I make it easy for employees to see schedules, trade shifts, and communicate with managers? Finding efficiencies and creating repeatable processes for performance management contribute to answering all of these questions and to driving a restaurant business toward future growth. 3Sixty Insights’ discussions with users of Harri show that the vendor and its HCM software suite help keep restaurants running smoothly and consistently from one location to hundreds and […]

#HRTechChat: Steve Goldberg, HR Industry Analyst, Advisor & Thought Leader

#HRTechChat: Steve Goldberg, HR Industry Analyst, Advisor & Thought Leader

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My guest for this episode of #HRTechChat was Steve Goldberg, well-known HR industry analyst, advisor and thought leader. Steve and I were having so many interesting conversations of late, that we decided we’d better lay one of these tracks down on vinyl, so to speak. Steve shared a few ideas around the theme of “opportunities where HR technology can make a difference today and over the next several years,” and here we are…. True to form, Steve got me to thinking about something in a way I’d never considered. It’s loosely related to a concept I encountered many years ago. The idea “is really the byproduct of mashing together the vendor perspective and the customer perspective,” Steve said. From vendors, there’s a standardization of functionality […]