Brent Skinner

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Case Study: Office Partners 360 Revolutionizes Its HCM Workflows With Zoho to Scale With Ease and Move Away From Inefficient HR Processes

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What you need to know When a company grows, especially when that expansion means new geographies, one of the biggest challenges is ensuring that its business processes, including talent management, not only keep pace but can act as a critical enabler in the expansion. COVID and the impact it had on organizations highlighted similar concerns and problems. While digital transformation presents a solution to many of these challenges and enables many companies to weather the significant issues and roadblocks the pandemic presents, it is only part of the answer. The other part involves the company’s system or software to manage hypergrowth’s HR component. Results come not only in the form of greater efficiencies and attendant time savings, but also, a greater ability to practice empathy. […]

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Analyst Insight: Zoho Ex Apps Revolutionize Recruitment and Employee Workflows at Sngular to Deliver Valuable Efficiencies and Data Analytics

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What You Need to Know Growth through expansion and, in particular, mergers-and-acquisition (M&A) transactions continues to be a fundamental business objective for businesses across all sectors and industries. In 2021, M&A activity totaled $5.9 trillion globally, breaking previous records. According to market experts, despite a drop in the first half of 2022, pre-pandemic numbers are returning. The rewards of growth by acquisition are considerable, particularly if broadening your services and product offerings becomes a key differentiator, thereby putting you in a much stronger position in the market. However, there are several considerations around expansion through M&A that can cause issues for companies during the integration phase and beyond. This Analyst Insight focuses on the scalability of your resources, especially around employee acquisition and workforce management. […]

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Case Study: isolved Brings Digital Transformation to HR at Skagit County Boys & Girls Clubs

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What You Need to Know A typical HR department has a wide variety of responsibilities encompassing what we at 3Sixty Insights term concrete and abstract human capital management (HCM). Concrete HCM refers to the nuts and bolts, such as payroll and timekeeping. These processes are indisputably important, and fundamental to the employee experience, but they are must-haves—baseline boxes that must be checked, not differentiators. Abstract HCM refers to the more human-centric elements of HR, such as employee development and recognition (3Sixty Insights BWSRN2142 – “Concrete vs. Abstract HCM: The Power of ‘And’,” April 2021). These are the differentiators, the features and benefits that not only set a desirable employer apart from the crowd of others vying for the same talent in the same job market, […]

#HRTechChat: Steve Goldberg, HR Industry Analyst, Advisor & Thought Leader

#HRTechChat: Steve Goldberg, HR Industry Analyst, Advisor & Thought Leader

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My guest for this episode of #HRTechChat was Steve Goldberg, well-known HR industry analyst, advisor and thought leader. Steve and I were having so many interesting conversations of late, that we decided we’d better lay one of these tracks down on vinyl, so to speak. Steve shared a few ideas around the theme of “opportunities where HR technology can make a difference today and over the next several years,” and here we are…. True to form, Steve got me to thinking about something in a way I’d never considered. It’s loosely related to a concept I encountered many years ago. The idea “is really the byproduct of mashing together the vendor perspective and the customer perspective,” Steve said. From vendors, there’s a standardization of functionality […]

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Market Alert: Isolved’s Launch of People Cloud for Quick-Service Restaurants Aided in Part by Recent In-Network Acquisition

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What Happened In mid-November 2022, isolved announced the availability of isolved People Cloud™ for Quick-Service Restaurants (QSRs). This version of People Cloud solves for human capital management (HCM) challenges peculiar to QSRs. Customers of isolved in the QSR space “experience quick time-to-value by retiring multiple systems in favor of an HCM suite that costs less and integrates with brand-issued systems,” the vendor’s related press release states. Context and Background In February 2022, isolved launched People Cloud for Healthcare Services, the first in a planned ongoing series of industry vertical–adapted versions of the vendor’s HCM suite (3Sixty Insights 3SIMA2231 – “isolved Launches a Version of its People Cloud Suite Tailored for the Medical and Health Industries,” March 2022). Later came a version for employers in manufacturing. […]

#HRTechChat: Anita Lettink, Author, Payroll Expert, Founder of HR Tech Radar

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Anita Lettink was the guest for this episode of #HRTechChat. Many viewers of this video podcast may know Anita from her nearly 20 years in positions of increasing seniority at NGA Human Resources (acquired in 2019 by Alight). Following nearly three years as a senior vice president there, she finally left NGAHR in mid-2020 to found HR Tech Radar and write and publish her book, “How to Select Your Next Payroll: The Ultimate Guide.” Anita is a payroll expert by any calculus, and it was a real pleasure to reconnect and discuss the subject matter of her book in detail. Having fallen out of touch in recent years, Anita and I actually go way back, originally meeting when she was about midway through her tour […]

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Research Note: Engagedly’s E3 Platform Delivers Significant, Positive Impact to Productivity and the Employee Experience

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What You Need to Know The modern workplace is becoming increasingly competitive, with employees having more options than ever before when it comes to where and how they choose to work. Employees want to be engaged in their work, have a sense of purpose, and feel like they are part of something bigger. To meet these expectations, organizations must strive to create a positive work culture, provide meaningful work, and offer opportunities for development and growth. By focusing on developing and nurturing an employee-centric work experience, organizations can create a more positive and productive environment resulting in better retention and increased productivity. But to aspire simply to making the workplace more efficient and productive is to miss much subtlety and fail to fathom the potential […]

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#HRTechChat Explores isolved’s Acquisition of AAP

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This past summer, isolved acquired AAP, an administrative services organization (ASO) and significant member of isolved’s large network of similar companies using isolved’s software-as-a-service solution for human capital management to carry out part or all of HR for their clients. Demonstrating why AAP is an especially good match for the vendor, this in-network acquisition underscores several of isolved’s strengths. Joining me on the video podcast to explain were Andy Osborne, who was CEO of AAP for 20 years, and Lina Tonk, who has been with isolved for many years herself, becoming the organization’s chief marketing officer shortly after her previous appearance on #HRTechChat. This acquisition of AAP reflects an important element of isolved’s growth strategy. Bringing members of this network fully under the isolved brand […]

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#HRTechChat Asks Enavrio: “Is Technology Vendor Selection Really Just about Technology Vendor Selection?”

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When exactly should vendor selection really start? Is it ever just about vendor selection? Many times, employers should step back, rethink assumptions, and consider whether vendor selection even is the right path. Whatever ails their HCM or impedes them from achieving their vision may be traceable to something other than technology or whatever vendor may already be deployed. This episode of the video podcast is a brainchild of sorts. It stems from a conversation at the HR Technology Conference & Expo with Brenda Laughlin and Brian Turk, managing partners at Enavrio. “Is technology vendor selection really just about technology vendor selection?” I asked. And here we are now, the three of us, on #HRTechChat to explore the answer to this seemingly circular question. Enavrio is […]

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#HRTechChat: Jamie Aitken, Vice President of HR Transformation at Betterworks

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“Nobody wakes up in the middle of the night going, ‘Oh, great, tomorrow is my performance review,” said Jamie Aitken in a moment of light-hearted sarcasm during this episode of #HRTechChat. My latest guest on our video podcast, Jamie is vice president of HR Transformation at Betterworks. There’s truth in humor, by the way. In 2017, Adobe published a report titled “Performance Reviews Get a Failing Grade.” The results to the associated survey painted a bleak picture for the conventional, annual performance review. Startlingly, 22 percent of respondents admitted to having cried after their performance review. You have to wonder how many more shouted strung-together four-letter words at the sky. From the same survey, 58 percent of respondents said performance reviews are stressful,  and 37 […]

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#HRTechChat: Nicole Davies, Vice President of Talent Optimization at Valet Living

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For this episode of the #HRTechChat video podcast, my guest was Nicole Davies, vice president of talent optimization at Valet Living. Our discussion covered her department’s highly successful deployment of Quantum Workplace, which 3Sixty Insights details in a recently published case study. If you’ve ever lived in a multifamily home, condominium complex or apartment building, it’s possible that you’ve benefitted from Valet Living. United States-based and close to 28 years old, Valet Living operates in more than 40 states and employs approximately 10,000; about 8,500 are part-time staff. Together, these employees carry out amenity services such as package delivery, waste removal, and dog walking to the 1.8 million homes in residential communities with which the company partners. Driving Nicole’s decision to propose deploying Quantum Workplace […]

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Case Study: Quantum Workplace Supports HR Evolution and Cultural Transformation at Valet Living

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What You Need to Know It can be very challenging to quantify the results of efforts in human capital management (HCM). This is of course one of the contributing factors to the unfortunate but common view of human resources (HR) departments as cost centers, when in fact they are assets—when allowed to function properly and in pursuit of their potential. Given the necessary resources, a good HR team, or even a single HR manager, can transform an entire business’s employee experience and, therefore, its workforce. Every workplace has a culture. There is no such thing as a lack thereof. Like an individual’s health, an organization’s culture exists by default; it does not need to be introduced through effort. There is, however, such a thing as […]

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Market Alert: Betterworks Integrates With LinkedIn Learning to Create More Transparency and Accountability for Employee Development

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What Happened Betterworks, a provider of enterprise software for continuous performance management, recently announced an integration with LinkedIn Learning, the world’s largest online learning platform. This integration strengthens the growing connection between performance management and employee development. Using goals, regular check-ins, and feedback loops, managers and employees are able to more effectively collaborate on learning trajectories for each individual contributor. Background The workplace is constantly changing and evolving, and to keep up with these changes, it is important for employees to be lifelong learners. The reason learning has become increasingly important is because the world is constantly changing, and to keep up with the competition, employees need to be able to adapt and learn new skills quickly. Many companies are turning to learning management or […]

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#HRTechChat: Talent Management — It Will Blend

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It’s been about a month since my colleague Jen Dole and I dropped our very first mutual episode of the #HRTechChat podcast. Today’s is the second installment in this new internal series wherein we will discuss various issues facing professionals whose day-to-day lives intersect with human resources and human capital management and how and why technology fits into the equation. Jen is now well past her 90-day mark here at 3Sixty Insights. When she joined us, we seriously considered whether to label her practice area something other than talent management. It has become a traditional term, after all, and part of us wanted to be forward-thinking and novel. Ultimately, we landed on the side of tradition, but we continue to wonder when exactly it makes […]

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#HRTechChat: 3Sixty Insights Shares its Takeaways from the HR Technology Conference & Expo

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For those of you who don’t know, Jen Dole has joined the team at 3Sixty Insights as director and principal analyst to dive deep into talent management. Jen and I go back a little bit. The week before last, at HR Technology Conference & Expo, was the first time we saw each other face to face since the first time she and I met. When was that? It was when we were both at Cornerstone. Working in different divisions, we ran into each other at LAX on our way to the company’s 20th anniversary celebration in Palm Springs, Calif., and got to chatting. Later, Jen and I began to talk shop a bit more after she joined Fuel50, which is where she was most recently. […]

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3Sixty Insights #HRTechChat with Pete Tiliakos, Global Payroll Product Strategy Leader

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It was my distinct pleasure to have Pete Tiliakos, global payroll product strategy leader, as my guest for this episode of the #HRTechChat video podcast. Pete’s latest role is just the proverbial tip of the iceberg when it comes to his experience, expertise and, really, authority in the domain of payroll. Most recently, Pete was an analyst at two different firms. Before that, he was payroll solution architect at IBM and senior consultant, human capital management, at Deloitte Consulting, in that order. Back in the early aughts, notably, he was payroll leader for shared services at Disney Worldwide. Put differently, to say Pete is an expert in payroll is an understatement. Returning to the present, “It’s an exciting time to be in the industry,” said […]

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Market Alert: Silkroad Technology Shows Savvy in Expanding Its Approach to the Blending Talent Lifecycle With the Help of Entelo

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What Happened SilkRoad Technology has added Entelo’s functionality in candidate search and recruitment marketing to an existing suite known for highly capable onboarding and the rest of talent management. Made possible with the backing of HighBar partners, the move also brings the considerable expertise of members of Entelo’s executive team, Chief Executive Officer Robert Tsao and Chief Technology Officer Ron Teeter, to assume these roles at SilkRoad Technology. Background The two pioneering vendors in software-as-a-service (SaaS) for talent management and talent acquisition are marshaling their strengths. Founded in 2011, Entelo became known early on for Sonar, an at-the-time modern algorithmic tool helping recruiters predict the likelihood of flight risk for competitors’ top talent that they themselves wished to woo as new hires. The vendor’s portfolio […]

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3Sixty Insights #HRTechChat with Bob Cahill, CEO of Globalization Partners

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Bob Cahill got his start at Ernst & Young. “And I was fascinated by the power of software and technology to expand your market or make you efficient in your operations,” he said as our guest on this episode of #HRTechChat video podcast. Over the approximately 25 years that have passed, Bob served as a C-suite executive for several technology companies, and a big part of his focus has always been on international challenges, “where I found a lot of passion to scale technology globally,” he said. “It was sort of the perfect juncture with meeting Nicole Sahin,” the founder of Globalization Partners, where Bob later became CEO. “She had this better mousetrap idea.” Traditionally, companies that wanted to expand internationally would have to follow […]

The Employee Experience: HR Must Learn to Let Go

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This week I happen to be in Nashville, Tenn., to attend HR software vendor isolved’s annual user conference, isolved Connect. Wednesday morning’s keynote from Chief Marketing Officer James Norwood touched on how organizations top-to-bottom must meet employees where they are today. Mentally, where those employees are today is a very different place than pre-pandemic. Because of this shift, employers must fundamentally rethink the employment value proposition. It’s solid advice. In listening to James and viewing the slides displaying stats backing up his assertions, it occurred to me: along with this recalculation of the employer–employee relationship is a basic truth. It’s always been there. But cultural attitudes and the state of the art of software have only recently brought us to a place and point where […]

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3Sixty Insights #HRTechChat with Danny Schulz, Senior Manager of Payroll, Systems and Taxes at Kohler Co.

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When it comes to the disruption of the past two years, “I’m probably one of the first people to say we’re really thankful for that, because I think it led payroll to be the star,” says Danny Schulz, the newest member of our Global Executive Advisory Council and my guest for this episode of the #HRTechChat video podcast. He means payroll becoming the star at Kohler Co., where Danny is senior manager of payroll, systems, and taxes. So, naturally, we sat down to discuss best practices in bringing order to global payroll — something Danny and his team are well on their way to achieving. Says Danny: “To me, payroll in general comes down to data and data flow. And the success of your payroll […]