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Research Note: Choose Your Own Adventure: Returning to the Workplace, Protecting the Employee Experience

The world of work continues to claw back from its initial, hasty reactions to the pandemic and settle into more deliberate, longer-term responses and practices. In doing so, organizations have endeavored to recover from the disruption and make sense of the aftermath. Through surveys and introspection, many have examined the impacts their actions have had on their people. Against this backdrop, 3Sixty Insights continues with a keen interest in learning how related attitudes and realities have shifted around the employee experience—its importance, its priority. (3Sixty Insights BWSRP2154 – “COVID-19, WFH, and the Long View: Can HCM Protect the Employee Experience?,” May 2021). For one, our view of the relationship between HR and the employee experience has sharpened. Informed by observation, as well as interviews with […]

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Plum - HRTechChat

3Sixty Insights #HRTechChat with Caitlin MacGregor, Chief Executive Officer and Co-Founder of Plum.io

For this episode of #HRTechChat, our guest was Caitlin MacGregor, chief executive officer and co-founder of Plum.io. As readers of the 3Sixty Insights blog know, we are convinced that there is a critical link in human capital management between artificial intelligence and psychometrics, and this critical link needs a cacophony of advocacy. The idea is that fast-developing AI for the world of work runs a risk — a huge one, actually — of failing to account for the most important, necessary aspects of humanness. That is, unless we intercede immediately and in a big way. If we don’t, the prospects for humans in the future of work might not be too good. To be clear, I am hopeful. Caitlin and I went into some depth […]

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Paying and Getting Paid — The Future Is Already Out of the Barn

“I want it all, and I want it now!” belted the late, great Freddie Mercury on a criminally underrated song by the rock band Queen. Was he channeling typical first world consumers and employees from some four decades into the future? He might as well have been. People these days, not all of them want it all, truly, but most seem to want whatever it is they do want, now. They expect every accommodation. Leeway and speed are what they want. They want what they buy to arrive as soon as possible. They want to pay in the easiest way available, in a way most accommodating to their needs and wants. And they want the pay they’ve earned so far, right now — not in […]

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Melissa Swisher Socrates

3Sixty Insights #HRTechChat with Melissa Swisher, Chief Revenue Officer at Socrates.ai

For this episode of the #HRTechChat, our guest was Melissa Swisher, chief revenue officer of Socrates.ai. To say Socrates.ai is an artificially intelligent chatbot to tie together various domains of the enterprise software ecosystem is probably the most straightforward description.  The description implies only a small sliver of Socrates.ai’s potential application. Some of these domains themselves may have chatbots specific to various proprietary software, and Socrates.ai an draw information from it all. As Melissa elaborated during our chat, Socrates.ai “is an employee experience platform. Think of it as an experience layer” that hews to employees’ preferences. My take is this: Think of it as a prosthetic to facilitate a unified experience in employee self-service as this pertains not just to staff’s employment, but to anything […]

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3Sixty Insights #HRTechChat from Hollywood, Florida at #isolvedconnect 2021

3Sixty Insights is at the Hilton Diplomat in Hollywood, Fla., this week to attend isolved Connect, the vendor’s annual customer conference. So, naturally, we recorded an episode of the #HRTechChat video podcast onsite with Amy Mosher, isolved’s chief people officer, and Lina Tonk, vice president of marketing for isolved. For our chat, we dove deeply into isolved’s recent rebrand, the positive impact this has had on its employees and customers alike, and, as well, isolved’s successful internal use of its own platform to grow its own workforce by 40 percent this year. Earlier, this summer, 3Sixty Insights published a case study delving into the particulars. Download it for free, and, if you’re feeling enterprising, go here to learn all about our case study on Key […]

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Josep Elias - CloudPay

3Sixty Insights #HRTechChat with Josep Elias, Chief Strategy Officer at CloudPay

This was an especially illuminating episode of #HRTechChat. Chief Strategy Officer Josep Elias joined our video podcast to discuss the company’s new offering for earned wage access (EWA), CloudPay NOW. EWA is another term for on-demand pay, and CloudPay NOW is “the only earned wage access solution that can be deployed in 130+ countries,” the company’s website notes. Interestingly, CloudPay is bucking the trend in on-demand pay by targeting the entire world (or most of it, anyway). Much of the growth in EWA of late has been in the United States, but EY estimates that “a total of approximately $1 trillion is accrued in employer payroll accounts on any given day,” as noted in a report published in September 2020. That report by EY is […]

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Debbie Tuel - Symphony Talent - Chief Joy Officer

3Sixty Insights #HRTechChat with Debbie Tuel, Chief Joy Officer at Symphony Talent

This one has been in the queue for a while. Earlier this summer, I had the distinct pleasure of speaking with Debbie Tuel. It was the day ahead of Symphony Talent‘s annual user conference. Fittingly, Debbie found herself doing this episode of #HRTechChat from a very cool brewery adjacent to event preparations. In February 2021, Debbie became chief joy officer at Symphony Talent. When I first spoke with Debbie, not long after she’d landed the new position, I assumed hers was a job in the vein of chief people officer or chief culture officer. As it turns outs, this is not an HR role. Debbie’s charter is to advocate for Symphony’s core message, the idea that talent acquisition should be joyful. Talent acquisition should indeed […]

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