Knowledge Management

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Research Agenda: Workforce Strategy, HR Enablement & HR Technology in an AI-Augmented World

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Analyst Overview Nicole brings more than 20 years of senior HR leadership experience, including serving as Chief People Officer and the first HR executive at several high-growth, private-equity–backed, and multi-site organizations. She has built HR functions from the ground up, led organizations through Mergers and Acquisitions (M&A) and rapid scaling, and evaluated, selected, and implemented a wide range of HR technologies as a buyer. She specializes in helping HR leaders translate workforce data into clear, executive-ready narratives that resonate with CEOs, CFOs, and private-equity stakeholders. In addition to her executive experience, Nicole serves as faculty with the Human Capital Institute, where she teaches courses in strategic workforce planning, talent acquisition, HR business partnering, change management, and leadership development. This work provides deep insight into the […]

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Council Guest Post: HR Transformation – Developing Talent and Skills for the Future

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Preparing the Workforce for Future Challenges and Opportunities Introduction In today’s rapidly evolving world, organizations must continually adapt to stay competitive. To do this successfully, they need to focus on developing talent and skills that will prepare their workforce for future challenges and opportunities. In my experience transforming HR, I have seen firsthand the importance of a strategic approach to talent development and skill building. Let’s explore on how organizations can achieve this goal. Understanding the Future of Work To effectively develop talent and skills for the future, it is essential to understand the changing nature of work. Technological advancements, globalization, and demographic shifts are reshaping the workforce landscape. Jobs that once required manual labor are now being automated, and new roles are emerging that […]

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GTM Innovators: The GEO Playbook – How Partner Marketing Fuels AI Discoverability with Michael Cole

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In this episode of GTM Innovators, host Kyle James sits down with Michael Cole, SVP of Marketing at Everflow, to explore how Generative Engine Optimization (GEO) is redefining the rules of search and discoverability. As AI tools like ChatGPT and Gemini become the new front doors to information, long-tail SEO is giving way to a world driven by citations, partnerships, and authentic content. Michael shares how leading brands are adapting—building relationships with publishers, rethinking affiliate strategies, and creating human-led content that fuels visibility across AI-powered ecosystems. If you’ve ever wondered what replaces SEO in the age of AI, this conversation is your new playbook.  Subscript to GMT Innovators Series on the following platforms: SoundCloud: https://soundcloud.com/research-859405782 YouTube: https://www.youtube.com/playlist?list=PLsoV6fwX4cpGR2Hg98rc1e1k2-cOqCbhb Spotify: https://open.spotify.com/show/1gvDzcl0jxpPIfu9WYu6U4 iHeartReadio: https://iheart.com/podcast/258127960/ Pandora: https://www.pandora.com/podcast/gtm-innovators/PC:1001097038 iTunes: https://podcasts.apple.com/us/podcast/gtm-innovators/id1790738579 Amazon: https://music.amazon.com/podcasts/1b000615-31cc-49dd-a5d8-f80d5098bf2d/gtm-innovators […]

GTM Trust Through Analyst Relations with Chris Manfredi

GTM Innovators: Building GTM Trust Through Analyst Relations with Chris Manfredi

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In this episode of GTM Innovators, Kyle James sits down with Chris Manfredi, Global Director of Analyst Relations at Sprout Social, to explore the power of analyst relations as a trust-building force in go-to-market strategy. With over a decade of experience navigating firms like Gartner, Forrester, and IDC, Chris shares how AR serves as a strategic connective tissue across product, marketing, sales, and the C-suite. From managing 1,500+ analyst touchpoints a year to synthesizing insights for executive decisions, Chris offers a behind-the-scenes look at what makes AR truly impactful, especially in today’s AI-driven, insight-saturated landscape. Whether you’re new to AR or looking to take your program to the next level, this conversation is packed with practical wisdom, human-centric perspective, and bold ideas for the future. […]

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isolved Press Release: isolved Launches Tailored Restaurant Solutions to Reduce Turnover, Ensure Compliance and Improve Guest Experience

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The Company Strengthens its Vertical Focus with Purpose-Built Technology and Expert Services CHARLOTTE, N.C., May 20, 2025 /PRNewswire/ — Rising labor costs, crippling turnover and constantly changing compliance requirements are stretching restaurant teams thin. In fact, 64% of restaurant HR leaders say their industry is facing a talent crisis and nearly three-quarters are looking for more effective ways to manage their growing workload. To meet these challenges head-on, isolved® is launching isolved People Cloud™ for Restaurants—tailored human capital management (HCM) solutions built to support quick-service restaurants (QSRs), franchises and dining establishments of all sizes. “Restaurant HR leaders are under tremendous pressure with limited time and resources to manage high turnover, wage and tip complexity and fast-changing regulations,” said Opal Wagnac, Senior Vice President, Market & […]

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Research Agenda: Workforce Management 2025

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The world has undergone significant changes, and so has the world of work. Influenced by the seismic shifts during the pandemic, the advent of new technologies, and evolving market dynamics, the pressing need to find and retain top talent equipped with the right skills and attributes has never been more urgent. In November 2024, 3Sixty Insights published a benchmark report in collaboration with talent intelligence experts Eightfold. In it, we found that 82% of HR leaders struggle to achieve core alignment within their business and C-suite leadership. Moreover, most workers we surveyed for this report had actively looked for a new job in the last 12-18 months. These workers expressed their discontent at work and their desire to do more and earn more elsewhere. As […]

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Benchmark Report: HR Misalignment Costs You More Than You Think – Here’s Why It Matters

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Misalignment with Business Strategy among 82% of HR Leaders Leads to Trillions in Annual Losses Executive Summary This report, created by 3Sixty Insights in collaboration with Eightfold AI, explores the misalignment between HR leaders and business strategies and the short-term and long-term issues that result from it. 3Sixty Insights partnered with Eightfold to deploy two surveys: An HR Leader Survey taken by 500 HR leaders, VP level and above, at companies with 5000+ employees across six countries. An Employee Survey including/covering 1200 respondents who are employed full or part-time across six Our findings show a high recurrence (82%) of misalignment in businesses where HR departments are not in lockstep with the overall business. This was exemplified primarily in three areas: Business strategy development and execution […]

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Monthly Research Recap | September 2024

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Recent Research: Research Note: Enriching the Relationship: Insurance Brokers, Their Customers, and HCM Solution Vendors In this report 3Sixty Insights will explore the changing nature of the relationship between insurance brokers and their customers as the demands from customers evolve and the range of financial service and consulting offerings from large brokers grow to match. We met with leaders from three of the nation’s largest brokers, and with leadership from isolved, a human capital management (HCM) solution vendor who works closely with brokers to meet the expanding needs of businesses. Recent Articles: How Insurance Brokers Are Evolving to Meet the Changing Needs of Businesses in a Rapidly Shifting Landscape As businesses face rising healthcare costs, compliance challenges, and increasing employee expectations, insurance brokers are evolving […]

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Research Preview: Challenges of Building the Employee Experience

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Practice Area Perspective: Workforce Management In 2024’s labor market, running an HR organization has become much more than just doing the basics. While successfully executing the basic functions of HR and Finance is essential, more can be done to improve the employee experience and deepen trust in an organization. In the words of HR leader Kamal Pradhan, “Keeping the lights on is not enough today. The new normal is what more can we do to step up our game.” Employers are under more pressure than ever to provide a positive employee experience. Failure to do so could result in poor retention, a bad reputation, and loss of productivity. Recognizing the need for employee retention from day one, workforce management (WFM) has become more crucial than […]

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Fuel50 Blog – Skills Visibility: The Essential First Step in Building Organizational Resilience

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In today’s fast-paced world, organizational resilience is the key to staying ahead, but how can organizations build it? As technologies evolve and market demands fluctuate, it is your people’s skills that will determine whether your organization thrives or falters. The versatility of your workforce is what truly lies at the heart of resilience, and this is why fostering a culture of continuous learning and skill development is paramount. The recent 3Sixty Insights’ report on How Skills Drive Organizational Resilience highlights three key elements for building resilience – skills visibility, identifying skills gaps, and bridging skills gaps. In this article, we’ll explore why skills visibility is the crucial first step to creating a workforce for the future. Why skills visibility matters Skills visibility is all about understanding the skills and […]

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Press Release – Analyst Firm 3Sixty Insights Launches Partnership With WorkforceAI.News

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BOSTON (June 12, 2024) – 3Sixty Insights Inc., a leading research and consulting firm, and WorkforceAI.News, a news service providing news and insights about the use of AI and technology by HR functions, announced a partnership under which they will jointly produce and publish industry media products and analysis. Under the agreement, 3Sixty Insights will spearhead business development efforts for WorkforceAI, while the media company incorporates 3Sixty’s intelligence and analysis into its editorial package. Mark Feffer, editor and publisher of WorkforceAI, has joined 3Sixty Insights as a contributing analyst. “Our partnership with WorkforceAI will allow 3Sixty Insights to reach a wider range of industry leaders,” said 3Sixty Insights Founder and CEO Nicholas Biron. “Plus, working Mark Feffer’s insights into our line of products and services […]

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Monthly Research Recap | May 2024

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Upcoming Events Webinar: Strategies for Productivity, Talent Fit, and Business Performance | June 4th @ 9:30am PST Pamela Stroko, a seasoned HCM Leader with over 20 years of experience, has excelled in developing strategies that enhance employee experiences, drive productivity, and foster compelling cultures. In this Thought Leaders webinar, we’ll explore best practices in HCM leadership, the cost of inefficiency, the importance of talent fit and development, and unlocking employee potential to achieve extraordinary performance. isolved Connect | October 7 – 9, 2024 Join Pete Tiliakos, as he speaks at the upcoming isolved Connect user conference in Orlando, FL October 7 – 8, 2024. Register on the isolved Connect website: https://www.isolvedconnect.com/ The full event agenda can be found here: https://www.isolvedconnect.com/agenda   Recent Research Research Agenda: Workforce […]

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Research Agenda: Workforce Management 2024

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In today’s labor market, where workers hold significant bargaining power, employers are under pressure to provide a positive employee experience. Failure to do so could result in the loss of top talent. This challenge is particularly acute in industries with deskless workers, such as food & beverage, hospitality, service, specialized trades, and healthcare. These industries, which underpin our society, rely heavily on the consistent presence of these workers. In industries where part-time and hourly work is common, high turnover rates pose a significant challenge. Recognizing the need for employee retention from day one, workforce management (WFM) has become more crucial than ever. The question then becomes, how can these organizations effectively manage their frontline & deskless workforce while ensuring a positive employee and customer experience? […]

The First Annual 3Sixty Insights Payroll Profession Confidence Survey: Shaping the Future of Payroll Globally

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Thank you for being a valued member of the 3Sixty Insights community! We are here to welcome you to the first annual 3Sixty Insights Payroll Profession Confidence Survey, found here: https://survey.zohopublic.com/zs/C1BqAx. A first-of-its-kind approach that aims to “take the pulse” of the critical payroll profession globally for a new annual Payroll Profession Confidence Index report being unveiled at the upcoming Payroll Org’s 42nd Annual Payroll Congress in Nashville, TN on May 7 to 10th. This survey is targeted to any payroll practitioner, leader, stakeholder, or owner engaged with payroll operations in their organization. (Not in payroll? Please consider forwarding and sharing the survey with payroll professionals in your organization and network). What do we hope to learn through this important research: The current sentiment and outlook for […]

#HRandPayroll20: Mastering Leave Orchestration with Special Guest Keith Christensen

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On this episode, Pete and Julie welcome HR operations executive Keith Christensen to the show to share his knowledge and tips for navigating and mastering the complex world of leave-of-absence orchestration! Keith shares his experience and lessons learned from his tenure as the former SVP of HR Corporate Services for CVS Health, where he led HR operations and, with his team, transformed a highly complex leave of absence management and orchestration program for the Fortune 10 organization. Including the role of technology and end-to-end process redesign, the critical role of people and teamwork in transformation, and how managed services can complement resources and accelerate outcomes. Our HR & Payroll 2.0 Series is also available as a podcast on the following platforms: Apple iTunes: https://podcasts.apple.com/us/podcast/hr-payroll-2-0/id1643933833 Spotify: […]

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Webinar: Performance Management Today | November 20, 2023 @ 2pm EST

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There are some startling numbers being reported around our declining productivity rates. It is down 4.1% on an annualized basis in the U.S., which is the largest decline since 1948. And it’s not that different globally. And when this issue comes up in leadership team meetings, there are a few related topics that often come up as well. One is whether technology and automation are being leveraged adequately and intelligently. Another is whether people need more training, including managers. And every now and then, the focus is squarely placed on an organization’s performance management process, including whether the current process itself has a direct positive effect on productivity. Those attending this Performance Management Today webinar will hear about advances in this HR process area like check-ins, […]

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3Sixty Insights Names Pamela Stroko Director and Principal Analyst of Talent and Performance Management

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BOSTON, MA – 3Sixty Insights, a research, advisory, and consulting firm, is pleased to welcome Pamela Stroko to its leadership team. Stroko will head the company’s talent management practice area as that division’s Director and Principal Analyst. “Pamela is well-known as a thought leader in the talent management space,” said Nicholas Biron, founder and CEO of 3Sixty Insights. “We are delighted that she is bringing her wealth of expertise as a practitioner, as a consultant, and on the vendor side to our analyst team.” Stroko is an experienced HCM practitioner and an expert in HR technology. She previously served as Vice President of HCM Transformation & Thought Leadership at Oracle, and, more recently, led her own HCM consultancy. She has helped numerous organizations develop their […]

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Research Agenda: The 3Sixty Insights Talent Management Research Themes for 2023

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Since engaging with the HR technology space as a research analyst, I have had many eye-opening conversations with solution providers and human resource leaders alike. These exchanges opened my mind to new ideas and ways of thinking, resulting in an increased enthusiasm for this subject. I want to help our community challenge the status quo and discard practices that are no longer fit for purpose. This revised agenda has evolved through those conversations and hopefully you will see a greater curiosity on challenges and solutions. Advances in technology are revolutionizing the way we work by enabling people to be more efficient, effective and successful in ways that were not possible before (3Sixty Insights Blog – “How can business find the right balance between empathy and […]