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3Sixty Insight’s Announces Winners of the 2021 Transformation and Leadership Case Study Awards

Boston, MA – June 10, 2021 – 3Sixty Insights today announced the winners of several awards for the ability to lead and transform organizations in exceptionally strategic and successful ways. Based on evidence from the related 3Sixty Insights case studies highlighting these leaders’ agility, creativity, and drive to persevere through challenging times, winners were chosen for three awards: Best Cultural Transformation, Best Digital Transformation, and Inspirational Leadership. Best Cultural Transformation – Awarded to Alex Smith, Chief Human Resources Officer for the City of Memphis: About five years ago, Alex Smith joined the City of Memphis to lead human resources there. Memphis had been struggling with a lack of employee engagement and high employee turnover, and the newly elected mayor at the time hired Smith as […]

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Digitalizing Talent Learning & Development | Irene Riad – Global Executive Advisory Council Member

In May, Irene Riad joined the 3Sixty Insights End-User Global Executive Advisory Council (GEAC) Symposium to share her journey in selecting and deploying a global learning and development platform from Saba Software (now a part of Cornerstone OnDemand). In this video, Irene, herself a member of the GEAC, shares the background, the process and the lessons learned in selecting this solution. Irene’s presentation provides a recount of her team’s overall decision-making, implementation, and approach to global adoption, all of which they undertook amidst a global re-organization and the COVID-19 pandemic.

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Research Preview: COVID-19, WFH, and the Long View: Can HCM Protect the Employee Experience?

What happens when human capital management catches COVID-19? Late last year, we asked the question in our 2021 Research Agenda (3Sixty Insights BWSAG20101 Research Agenda 2021: Human Capital Management, October 2020). And, all last year and this, we saw the acute symptoms. Employers that didn’t have to shut down entirely transitioned by necessity to companywide work-from-home or hybrid arrangements. Organizations quickly learned they hadn’t properly anticipated or planned for the now well-documented, related challenges—of which there are many. Now, however, the aid of hindsight shows us that COVID-19 just may have provided a lasting boon to the employee experience—specifically to the idea that the employee experience matters and cannot be ignored. This may seem odd to contemplate. Never mind that it took a pandemic and […]

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Research Note: Concrete vs. Abstract HCM: The Power of “And”

We launched the 2021 Research Agenda for the human capital management practice area at 3Sixty Insights with an exploration into a new way of looking at HCM. The idea we advanced resonated deeply with vendors and users of HCM technology alike—that HCM has two hemispheres, the concrete and the abstract. To thrive, employers must appreciate and embrace both these understandings of HCM (3Sixty Insights BWSRP20111 Concrete vs. Abstract HCM: A New Way for Organizations to Look at HCM, November 2020). Accountants and others focused on the nuts and bolts of business understand concrete expressions of HCM such as gains in efficiencies and productivity. Others gravitate to abstract expressions of HCM, which comprise employees’ feelings and focus on the tributaries and outcomes of employer culture. Reality […]

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The Importance of Customer Support to Keep a Business Financially Viable

We recently wrote about the importance of delivery in keeping businesses afloat, arguing that maintaining your current customer base is in many ways even more important than winning new business. After all, you have already put in the work to win your clients over, and if you disappoint them now, you risk losing them. While your leads represent potential, your customers represent an investment you have already made. Maintaining the good will of your current customer base should always be your top priority, and support is a critical component of customer satisfaction. We have seen many organizations prioritizing outsourcing and automation in recent years, and we agree, efficiency is great—unless it comes at the cost of customer support. As customers of other organizations ourselves, we […]

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Infographic: How Leadership and Oracle’s Cloud Are Transforming and Revitalizing Cities: A Memphis Story

City of Memphis Chief Human Resource Officer Alex Smith‘s story is inspiring. It also provides a compelling example of the necessary dance between leadership and technology when it comes to HR transformation and the organization-wide transformation that can follow. With Alex’s decision to implement Oracle HCM Cloud came a significant alleviation of the administrative load HR department-wide. This created space for her team to launch massive, successful efforts to change the employer culture municipality-wide. The infographic presents an easily digestible encapsulation of just what happened. If you haven’t already done so, be sure to watch the related #HRTechChat and read the case study.  

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Case Study: isolved Partners with a Nonprofit Client to Deepen and Broaden HCM System Utilization

Employers often underutilize their existing technologies for human capital management (HCM). Whether it be in payroll, time and attendance, scheduling, benefits administration, talent management, talent acquisition or employee training and development, the underutilization can be relegated to a narrow domain of the solution’s scope. Alternately, the underutilization can be widespread, systemic. Some users are unaware of their underutilization. Still others may notice subpar results from the system in place and misplace blame for the situation. The root causes for these misunderstandings or miscommunications are many. For example, employees who led implementation may leave and take the knowledge of how a system works with them. Conversely, a solution integrator may do a poor job in training system-facing staff on how to get the most out of […]

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