Anatomy of a Decision: Frontline Employee Experience Platform Harri Drives Operational and Financial Excellence for Jersey Mike’s Subs

Anatomy of a Decision: Frontline Employee Experience Platform Harri Drives Operational and Financial Excellence for Jersey Mike’s SubsWhat You Need to Know

At what point does a business pause to consider the costs of managing HR processes on paper and in digital spreadsheets? Where does the push come from to trigger an analysis of manual processes vs. automation? In many cases, manual processes work just fine and a ‘don’t fix it if it ain’t broke’ perspective leaves those processes neglected until a problem arises. Because something is working, however, doesn’t necessarily mean that it’s efficient. What if transitioning human capital management (HCM) processes from manual to automated can save a significant amount of time, money, and frustration for your business? HCM automation enables swift execution of scheduling and recruiting processes that currently consume large chunks of time for businesses. Automation alleviates complex and time-consuming scheduling processes for managers and supervisors, ensures compliance with labor laws, and satisfies today’s employees who are looking for flexibility and self-service scheduling tools.
Exploring, evaluating, selecting, and implementing an automated system may seem daunting. How does a business even begin the process? 3Sixty Insights had the opportunity to explore this exact scenario with Jersey Mike’s Subs. To help franchise owners achieve growth and sustain it, Jersey Mike’s provides each franchisee with all the support and the best tools available so they can be as successful as possible. One such tool Jersey Mike’s provides for franchise owners is Harri. This paper examines how Harri was chosen by Jersey Mike’s at the corporate level and by two franchise owners.

About Harri

Harri offers a next-generation frontline employee experience platform that drives operational and financial excellence for service-based businesses by empowering them to focus on their greatest asset — their people. The Harri suite of talent attraction, workforce management, employee engagement, and compliance technologies enable businesses to intelligently manage, engage, and retain talent. Harri serves over 20,000 restaurant and hotel locations and four million hospitality employees globally with emerging growth in retail and healthcare.
Harri’s end-to-end HCM suite helps businesses streamline operations and overcome challenges such as labor cost management, compliance with wage and hour laws, and scheduling conflicts. Harri’s solution empowers managers with real-time data analysis, which helps them make data-driven decisions that improve employee productivity and engagement. With Harri, managers optimize scheduling processes, automate time and attendance tracking, and improve communication across teams.
Harri’s artificial intelligence–based functionality is good for the kind of WFM and HCM that HR people and owner-operators (e.g., franchise owners) in restaurants, retail, healthcare, hospitality and similar environments must contend with to manage volatile scheduling, high employee turnover, and hiring for transactional-skill jobs.

About Jersey Mike’s

Jersey Mike’s Subs is a submarine sandwich chain headquartered in Manasquan, NJ. Operating on a franchise business model with approximately 2,000 stores across the United States, Jersey Mike’s is growing rapidly. The company attributes that growth to their investment in tools for franchisees that automate processes and streamline operations.

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