3Sixty Insights’ Brent Skinner presents Concrete and Abstract HCM: You Need Both (previously recorded during UKG’s Spring HR and Payroll eSymposium on May 13th).
HCM delivers two benefits to employers. One is concrete, the gains in productivity and efficiencies that finance appreciates. The other is abstract, the impact on employee satisfaction. All areas of HCM bring both these benefits. Even payroll. Yet, ever since the invention of HR, we have insisted on measuring HCM from a concrete perspective. This leaves half the story of HCM untold—and HR a cost center.
Businesses are finally figuring this out, fortunately. Look at the focus on employee experience that work-from-home has inspired. Look at the merger of Ultimate Software and Kronos, which marries technologies for concrete and abstract HCM to expand our understanding of the employee lifecycle. The idea that employees’ feelings influence organizational success has taken institutional root. Successful organizations in the future of work will expect no less of their investments in HCM than to produce both concrete and abstract benefits for the business.
Attendees will learn:
- the differences between concrete and abstract HCM, and why they need both
- why embracing abstract HCM is mission-critical for organizational success in the future of work
- how to advocate for abstract HCM in their organizations
All sessions from UKG’s Spring HR and Payroll eSymposium remain available for viewing via on-demand streaming and can be viewed here: UKG Spring 2021 eSymposium.