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theHRDIRECTOR – We Must Expand our Understanding of what Automation Means

Whether AI will ever get to the point where it wants to, and can, replace us in doing the things we like to do is a question for Elon Musk. In advisedly, we may tackle the topic here at some point. In the meantime, let’s return to relatively straightforward subject matter: predicting the future of work…. A Recap of the Future of Work AI’s future role in decision-making related to the workforce will spur the future demise of the role of traditional manager, a persistent relic of an eventual past when humans made decisions based on their limited, analogue understandings of what works in building teams in the workplace. So too will AI precipitate the death of annual reviews and even the notion that it should be people who evaluate people. Similar forces promise the extinction of job titles. The pace of business will accelerate to the point that we may retain these monikers as signs of merit or signposts that help us understand what each other does, but they’ll fall far short of describing our increasingly fluid, variable day-to-day work. Blockchain technology will bring a fundamental power shift to talent acquisition. Innovations here will empower individuals with a continuously […]

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3Sixty Insights #HRTechChat with Mitch Zenger, Founder of Synctrics

The latest guest on the 3Sixty Insights #HRTechChat is Mitch Zenger, founder of Synctrics and member of our Global Executive Advisory Council (GEAC). Mitch brought to this episode a wealth of wisdom culled from decades of successful, high-profile work in executive coaching and team building. The HCM industry and professions gathered around it speak in depth and widely about the pressing need to get better at producing and interpreting data that enables employers to make better decisions in forming teams that will operate in harmony. To achieve this, there is an urgent need to pull in big data sets produced with modern psychometric models. As if this weren’t enough of a challenge to achieve this pressing goal, however, there is a similarly urgent need to completely rethink and drastically streamline organizational data models to give analytics-deriving and -delivering systems the breathing room to play their role. As with so many other things, all the encouraging potential future-of-work scenarios we hear about just won’t happen without this. Mitch makes great, provocative points here. If you have an interest in learning more about just how we can transcend some of these limitations that the evolution of enterprise software has thus far left […]

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3Sixty Insights #HRTechChat with Dr. Chris Mullen, Executive Director of The Workforce Institute at UKG

Our most recent guest on the 3Sixty Insights #HRTechChat was Dr. Chris Mullen, executive director of The Workforce Institute at UKG. Chris brings an extensive background relevant to the #HRTechChat conversation. Prior to joining what is now UKG, he carried out a leadership role in HR at the University of Chicago and helped to lead employee and faculty recruiting at Colorado State University. For this episode, we delved into why employees’ feelings matter. By feelings, we mean employee sentiment. What is the role of human capital management and the technology for it in bringing about and supporting positive employee sentiment? Chris notes that there’s plenty of research showing that positive employee sentiment matters to organizational success. And he’s right about this. The obstacle many HR professionals run into as they argue for investments in related solutions is that improvements in employee sentiment, the very results that bolster an organization’s ability to succeed, do not translate to financially quantifiable line items in a spreadsheet. Leaders on the financial side of the equation struggle to see the value, efforts stagnate, and inertia sets in. My own key takeaway from this conversation with Chris, partially covered in the podcast itself, is the following. […]

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Psychometric Models, AI, Talent Acquisition, Urgency, the Food Chain, and the Future of Work

In our first-ever conversation, before he joined 3Sixty Insights, my colleague Craig Himmelberger was adamant (and I paraphrase): “All we need to do is expand our understanding of what automation means.” May I add that our relationship to automation is colored by our understanding that we are at the top of the food chain, and our understanding and belief that robots will always be beneath us? By robots, I mean artificial intelligence. We want the robots to do what we don’t want to do. We never consider the possibility that AI would eventually rather not do that stuff either. It doesn’t occur to us that the AI may one day wish to replace us at doing the jobs we like to do. And when and if they do, how would their doing it not be automation? Whether AI will ever get to the point where it wants to, and can, replace us in doing the things we like to do is a question for Elon Musk. Inadvisedly, we may tackle the topic here at some point. In the meantime, let’s return to relatively straightforward subject matter: predicting the future of work…. A Recap of the Future of Work It’s been […]

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Immedis Guest Blog Article | How Payroll Can Provide Concrete and Abstract Value to Organizations

At the end of the last day of the pay period, payroll must, without fail, be processed. The result is a definitive line item in the general ledger. It requires no explanation. It’s absolute, something the accountants understand. And employees understand too. Miss payroll, or get it wrong, and your employee sentiment scores will nosedive. As if this weren’t enough, however, there is much more to payroll; there are, in fact, two sides to payroll—the concrete and the abstract. Both are important. Payroll is more than a number We at 3Sixty Insights speak of the two hemispheres of human capital management. The term we use for anything in the management of an organization’s employees that easily translates to a financially quantifiable number is “concrete HCM.” That would make payroll the most concrete aspect of HCM. Continue reading here: How Payroll Can Provide Concrete and Abstract Value to Organizations

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Case Study: SilkRoad Technology Engages with Cleveland Clinic to Implement and Support Custom Deployment of RedCarpet Onboarding

Thanks in part to software-as-a-service enterprise software, the onboarding of new employees and contractors is easier than ever to manage. These solutions can be straightforward for users and proficient at handling what they’re built to solve. And it’s critical that they excel in these ways, as software companies need a solid foundation upon which to show that customers are receiving value. The cost-related and logistical barriers users face as they weigh their options are less burdensome than they were for organizations on the ever-present on-premises installations of the past, after all. Previously focusing efforts on closing new deals, safe in the knowledge that clients would not be up for another disruptive overhaul to their installation any time soon, vendors of software for human capital management and other areas of the enterprise now dedicate far more resources to managing the relationships they’ve established, ensuring that the current clients they’ve worked to secure have every reason and more to stay. Customer success, or relationship-focused client management, is critical here. During and after implementation, a vendor’s relationship with the client is in the assigned representatives’ hands. Vendors must recognize that the client’s experience working with these representatives often leaves an indelible mark on […]

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3Sixty Insights #HRTechChat: iCIMS Insights “Class of 2021 Report”

Joining me for this, the latest episode of the 3Sixty Insights #HRTechChat video podcast, were two guests from iCIMS: Rhea Moss, director of data insights and customer intelligence, and Nicole Tucker, manager of talent acquisition. Together, we delved into the recently published “Class of 2021 Report.” Drawing on data from a survey “conducted among 500 U.S. human resource or recruiting professionals, 500 U.S. college seniors, 250 U.K. college seniors, and 250 France college seniors between April 9 and April 23, 2021,” iCIMS Insights explored the expectations and hopes that this year’s college graduates have for their first professional jobs. In the year that was 2020, industries of most stripes welcomed much discussion — and took much action — around bolstering and improving the employee experience. Employers of front-line workers faced their own challenges with hybrid arrangements and the like. Meanwhile, for desk workers, a fog set in as work from home became the norm. We began to equate improvements in the employee experience as necessarily linked to organizations’ flexibility in accommodating WFH arrangements. What’s interesting is iCIMS’ findings around this. Whereas, anecdotally, we may conclude that Millennials and others embraced WFH as helpful to them as they tended to children […]

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