Dylan Teggart
Principal Analyst
dteggart@3sixtyinsights.com

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Dylan Teggart is a Principal Analyst at 3Sixty Insights, specializing in Human Capital Management (HCM) and Workforce Management (WFM). Dylan’s expertise lies in understanding how technology impacts workforce engagement, retention, and overall business productivity. He is passionate about addressing modern workforce challenges and redefining how we work by breaking the traditional role of the “9-5” job. Whether it’s through workplace optimization, leveraging AI, or experimenting with flexible work models, Dylan is always interested in hearing what's new and different in the world of work. His key contributions at 3Sixty Insights have included instrumental work in our 2024 benchmark report with Eightfold, exploring the misalignment between HR leaders and the C-suite, as well as numerous other articles, reports, and thought leadership. Dylan is also one of the primary hosts of 3Sixty Insight’s HRTechChat podcast and has appeared as a guest on podcasts such as Up Next @ Work and PeopleTech. As part of his 2025 research agenda, Dylan is investigating the long-term impacts of AI, workforce dynamics, talent management solutions, and the future of work beyond the traditional 40-hour week. His forward-looking research equips businesses with the knowledge needed to stay competitive. Before joining 3Sixty Insights, Dylan held positions at UKG and Dayforce, and is an alumnus of New York University.

Video: Angela Wagner on Mastering Multi-Location Workforce Management – Insights and Innovations (Part 1 of 3)

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We are thrilled to introduce Angela Wagner in part 1 of a 3 video series, a seasoned professional whose remarkable insights and experience in workforce management logistics, particularly with multi-location operations, have set a new standard in the industry. Angela’s candid discussions, notably with Dylan Teggart and Nick Biron, have revealed not only the challenges but also the innovative strategies required to navigate the complexities of employee management across various regions. Her extensive background, highlighted during her impactful tenure at companies like Starbucks and Hilton, demonstrates her deep understanding of the operational intricacies faced by large organizations. Her ability to articulate these challenges and propose practical solutions makes her a vital voice in the ongoing dialogue about the future of workforce management. As we explore […]

#HRTechChat: Navigating the Future of Work with Keith Meyerson – A Masterclass in Leadership and Learning

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  In the latest installment of our #HRTechChat series, we dive into Human Resources and Talent Development. Leaders like Keith Meyerson stand out not only for their extensive experience but also for their innovative approaches to fostering workplace learning and leadership. With over two decades of steering learning and development (L&D) initiatives across prestigious organizations such as Tiffany & Company and Neiman Marcus, Keith brings a wealth of knowledge and a unique perspective to the evolving challenges in talent management. At the heart of Keith’s philosophy lies a commitment to bridging the gap between technology and effective execution, thereby enhancing organizational capabilities through strategic people development. His current role at Kam Consulting Group allows him to refine these methodologies further, tailoring solutions that are not […]

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Market Alert: Why Paylocity Is Expanding Its Solution to Focus on Retaining Top Talent

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What Happened Recently, Paylocity, a leading cloud human capital management (HCM) and payroll software company expanded its suite of services and solutions with the introduction of two new products. Employee Voice and Recognition & Rewards may be broadly categorized as employee engagement offerings, but each meets a distinct and critical need for organizations aiming to attract and retain top talent and maintain a competitive edge with the modern workforce. Background Employee Voice from Paylocity is designed to gather employee feedback and procure pertinent insights without extra work by an organization’s HR team. Building on the vendor’s existing Surveys tool, Employee Voice automates the survey process to collect employee responses and collate them into functional, digestible dashboards and heatmaps. The proprietary engagement model on which the […]

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Blog: Standardizing Recruitment and Bettering the Employee Experience for the Success of Your Business

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Small and medium-sized businesses with multiple locations could benefit from a centrally organized and standardized recruitment system. We examine how a consistent set of best practices and approaches can lead to higher employee retention and a more resilient organization. Previously in this series, I discussed how more data in a data-driven world isn’t always better. You can accumulate too much data too fast and find yourself devoting more and more time to managing it. One way to manage this is by streamlining your HR organization into a single solution that houses all your data in one space. However, I also touched on how not investing in technology out of buyer anxiety and fears about upfront costs can lead to even more money lost in the […]

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Minimizing Data to Maximize Growth

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I left off my first post in this series, speaking about how businesses in the restaurant industry love to work with companies that give them the attention they deserve and who understand the challenges of the industry they’re operating in. Given the number of part-time and seasonal workers in the industry, if your business has multiple HCM systems running simultaneously, you’ve increased your workload before the day has even begun. A comprehensive all-in-one solution is often what they need. Let’s consider that one employee equals one data profile, including personally identifiable information, pay, scheduling, and more. If you have 100 employees, you’re starting with 100 data profiles. Now let’s imagine your business uses three pointed HCM systems: one for payroll, one for benefits, and one […]

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Anatomy of a Decision: Scheduling and Recruiting Excellence in Hospitality – Noticed by Customers Worldwide

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What You Need to Know Every customer, small and large, wants to feel important. Whether genuinely understanding their priorities and overall operating context or having an input to the provider’s product roadmap, businesses steer clear of working with anyone they think won’t give them the attention they deserve when most needed. This is no exception in the HR technology domain. 3Sixty Insights sat down with three businesses in the UK hospitality industry that were disappointed with the functionality of their former solution provider’s employee experience system and felt their needs were sometimes being ignored. All sought a new HR Tech vendor partner that was also nimble enough for them to grow with. The three HR technology customers we spoke with all chose Harri as their […]

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Serving Up Success in the Restaurant Industry

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Companies love to work with technology providers that give them the attention they deserve. Within the past 12 months, 3Sixty Insights sat down with businesses in the quick-service restaurant (QSR) industry that were disappointed with their HR tech system’s functionality and felt that they were being undervalued and underserved by their provider. While each company had unique pain points, a recurring theme was the need for an HCM solution to provide a better employee and manager experience in their restaurants. As the quick-service restaurant industry grows, consumers demand quality food with best-in-class service delivered as speedily as possible and potentially right to their doorstep. The customer landscape for these restaurants has expanded over the past decade, with more international cuisines and healthier options entering the […]

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Market Alert: App Studio Empowers Users With the Ability to Create New Functionality Within Unit4

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What Happened In mid-Q2 of 2023, Unit4 announced the launch of App Studio. Giving users the ability to develop business apps, enable extensions, and further expand automated processes, App Studio is a feature within Extension Kit, the vendor’s existing low-code tool for users to create automation. Background Unit4 is unique among vendors of enterprise software in that the company looks at and combines software-as-a-service (SaaS) for enterprise resource planning (ERP), financial planning & analysis (FP&A), and human capital management (HCM) as one. In an episode of #HRTechChat, the 3Sixty Insights video podcast, CEO Mike Ettling elaborates, underscoring the vendor’s keen focus on people-centric businesses. Unit4 serves more than 5,100 customers globally across several sectors. This integrated suite of functionality delivers visibility and control over finances, […]

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Anatomy of a Decision: Box Elects to Leverage Eightfold’s Ai- Enabled Talent Acquisition Solution to Facilitate Candidate Rediscovery

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What You Need to Know Enterprises have choices when it comes to vendors that offer a single-platform solution and promise the ability to hire better candidates faster. By now, most have realized the value of investing in integrated platforms, software and apps to advance HR functions. An enterprise’s platform could boast all the bells and whistles — but is it integrating with its tools exactly the way the company needs to meet its human capital management (HCM) objectives? Are its systems leveraging artificial intelligence (AI) to enable more holistic recruitment processes? If not, how does a business embark on seeking, evaluating, selecting and implementing the right solution that can integrate with its existing components? 3Sixty Insights explores how file sharing provider Box embarked on a […]

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Case Study Vignette: Harri – Helping a Private Equity Fund Protect and Grow the Value of Its Restaurant Investments

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Private equity can be a tough business. So is the restaurant industry. Imagine combining the two. A private equity firm first and foremost must have wealth. And it must be adept at conserving and building that wealth. Those are the main criteria for success. As for running a restaurant, the margins can be thin. This is why, for any restaurant, among the most time-consuming activities (and greatest operational costs) are those associated with employing people effectively and compliantly. Scheduling is a big one here. Putting together employees’ hours is another. With non-exempt staff’s fluctuating hours and toggling between workweeks considered part-time and full-time under the law, benefits administration can be a big challenge, too. At a restaurant, these operational costs have a way of easily […]

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Anatomy of a Decision: Harri’s Consultative, Collaborative Approach Equips Restaurants to Manage Growth and Support Employee Experience

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What You Need to Know Growth and expansion are priority goals for restaurant owners. With these goals come many questions about how to grow. How do I manage multiple locations? How do I communicate directly with employees? How do I streamline employee onboarding? How do I remain compliant with labor regulations in each state? How do I make it easy for employees to see schedules, trade shifts, and communicate with managers? Finding efficiencies and creating repeatable processes for performance management contribute to answering all of these questions and to driving a restaurant business toward future growth. 3Sixty Insights’ discussions with users of Harri show that the vendor and its HCM software suite help keep restaurants running smoothly and consistently from one location to hundreds and […]

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Research Note: Experienced People Leader Chooses Ceridian Dayforce for HR Transformation

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What You Need to Know Key to the long-term success of any business-to-business vendor are its advocates out in the field: professionals who insist on attesting to their positive experience working with any particular vendor and that vendor’s product. For providers of cloud software for human capital management, when these testimonials encompass the intertwinement of their technology with the aspirations of exemplary people leaders, the stories are especially powerful. Whenever HCM software transforms HR, lifting it out of the doldrums and frustrations of out-of-control operational HR and into a new place where people leaders have the administrative part of their charter tamped down and can indeed lead people, it’s a story that demands to be told. In the spirit of amplifying one such testimonial, this […]

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Analyst Insight: Insperity Empowers People Leader at CoreRx to Demonstrate HR’s Strategic Value to the Organization

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Six years ago, Kevin Rierson became the very first HR person at CoreRx. In business for 11 years at the time, CoreRx, which now employs approximately 200 people (with some seasonal ebb and flow), is what’s known in the pharmaceutical industry as a contract manufacturing organization (CMO). This means it formulates drug delivery methods, such as tablets and capsules, and moves them through the manufacturing process to be cleared and approved by the FDA. Before Rierson joined CoreRx as the HR director, HR at the company fell under the authority of an “accidental HR person” — in the parlance of human capital management (HCM), someone with another, official role who also happened to be responsible for tactical, operational HR. It’s easy to imagine the result […]

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Anatomy of a Decision: Frontline Employee Experience Platform Harri Drives Operational and Financial Excellence for Jersey Mike’s Subs

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What You Need to Know At what point does a business pause to consider the costs of managing HR processes on paper and in digital spreadsheets? Where does the push come from to trigger an analysis of manual processes vs. automation? In many cases, manual processes work just fine and a ‘don’t fix it if it ain’t broke’ perspective leaves those processes neglected until a problem arises. Because something is working, however, doesn’t necessarily mean that it’s efficient. What if transitioning human capital management (HCM) processes from manual to automated can save a significant amount of time, money, and frustration for your business? HCM automation enables swift execution of scheduling and recruiting processes that currently consume large chunks of time for businesses. Automation alleviates complex […]

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Case Study Vignette: Insperity Partners with CEO of Quickly Expanding Midmarket Client PRS to Help Him Achieve Strategic Plan for the Workforce

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With swift organizational growth come challenges and revelations along the way that, together, are the ingredients in a recipe that can elevate conventional conceptions of what a professional employer organization (PEO) can be. The story at PRS is that tale: a small organization growing rapidly in its headcount to become a midmarket employer and, along the way, turning to Insperity, the PEO that would be able to help PRS manage this growth from the standpoint of operational HR and help executive leadership realize its greater vision for their people. PRS: Growing with Insperity In considering traditional views of why an organization would turn to a PEO, Joe Getch, CEO of PRS, says, “I think a lot of people might think of a PEO as a […]

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Analyst Insight: Visionary Leader at Professional Services Firm Genpact Leverages Cornerstone + EdCast for Ambitious Data Awareness Initiative

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About Genpact A GE-spinoff professional services firm, Genpact delivers two comprehensive services for its clients. Running digital operations on behalf of their Fortune 1000 clients is one. The other is using data, technology, and artificial intelligence to help these clients improve upon these operations. Amaresh leads this latter arm of Genpact’s services as strategic advisor for data and analytics, helping clients become more data-intelligent and more data-aware. He has been innovative in spearheading “Databridge,” the company’s ambitious internal data awareness program, which Amaresh believes may be the most extensive data-awareness program in the world. To date, a staggering 70,000 or so—more than half—of Genpact’s workforce has completed the associated certification program leaving them highly versed in understanding the tools to extract and blend enterprise data. […]

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Research Note: The Professional Employer Organization: Operational Solution and Strategic Partner for HR Departments in the Midmarket

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Chosen correctly and engaged with optimally, a professional employer organization (PEO) can increase a midmarket HR department’s tactical capacity and enhance these HR leaders’ strategic impact on the organization. Drawing on interviews with subject matter experts at Insperity, as well as customers of this PEO, the following pages present key considerations that decision-makers at mid-sized organizations should look at in considering whether to engage with a PEO. These considerations are twofold: PEOs’ critical importance as a solution for heavy operational challenges related to HR at midmarket-sized organizations PEOs’ great potential as a strategic partner to HR departments at these same organizations What Are PEOs? PEOs provide integrated services to effectively manage critical HR responsibilities and employer risks for clients. They deliver these services and assume […]

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Analyst Insight: City of Memphis Deploys UKG as Point Solution to Track Time and Attendance

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When navigating the bureaucracy of a public sector organization, there are no cookie-cutter scenarios. Alex Smith, former chief human resources officer for the City of Memphis, knew her organization was no different. As an appointee with the current Mayoral administration and with a limited timeline for making improvements, one of Alex’s goals during her tenure has been to empower the City’s HR organization with “modern 21st-century capabilities” and transition it to a paperless cloud-based solution to free up capacity within the organization. To bolster its existing, broad deployment of Oracle HCM Cloud, Smith needed sophisticated point-solution capabilities specifically in time and attendance (3Sixty Insights BWSCS2121 – “New CHRO Delivers Business Transformation to City of Memphis with Oracle HCM Cloud,” February 2021). What’s more, the City […]