Upcoming Events:
isolved Webinar: AI in Action – How QSRs are Getting Smarter | June 11th @ 1PM Eastern
AI is no longer a futuristic concept for QSRs—it’s transforming how brands serve, staff and scale. In this exclusive session, you’ll hear from leading 3Sixty Insights analyst Dylan Teggart and isolved’s own Yutaka Takagi, who’ve studied how top restaurants are leveraging AI to solve labor challenges, optimize operations and enhance customer experiences.
The upcoming VanillaSoft webinar, “Why Cold Calls Burn Bridges—And Hot Calls Build Relationships,” explores why traditional cold calling often fails in today’s sales environment and how shifting to more personalized, timely, and data-informed “hot calls” can significantly improve outreach effectiveness. Scheduled for Thursday, June 12th at 12:00 PM ET, this session will offer practical insights into modern sales engagement, emphasizing the importance of relevance, timing, and trust in building meaningful customer relationships.
FAMA Webinar: From Guesswork to Great Hires – June 17th @ 1pm Eastern
3Sixty Insights is proud to participate in the upcoming Fama Technologies webinar, “The Missing Link in Quality of Hire,” taking place on June 17, 2025. This session explores how Behavioral Intelligence is emerging as a critical component in reducing talent risk and improving hiring outcomes. Principal Analyst Dylan Teggart will join industry leaders to discuss why traditional hiring methods fall short and how analyzing candidates’ online behavior can enhance candidate fit, reduce bias, and support compliance. The conversation will offer practical insights into integrating this technology into modern talent acquisition strategies.
TPC Together Conference: Center the Pendulum – Finding Balance in People Strategy – June 24th
We’re proud to share that Geoff Webb, one of our contributing analysts at 3Sixty Insights, will be the keynote speaker at TPC Together: HR is More Than Payroll, happening June 24th from 7:45 AM to 4:30 PM at the Oasis Hotel and Convention Center in Springfield, Missouri. If you’re an HR professional in the Midwest and beyond, this is one event you don’t want to miss
Featured Research:
Research Note: Behavioral Intelligence in Hiring – How Fama Helps Identify Misconduct Before Day One
This research note explores how Fama’s behavioral intelligence platform helps organizations proactively identify potential misconduct in job candidates by analyzing their public online footprint. With workplace misconduct rising—up 50% from 2023 to 2024—employers face growing risks to productivity, retention, and brand reputation. Fama’s AI-driven tools screen for red flags such as harassment, threats, and intolerance using data from over 10,000 public sources, helping employers make more informed, ethical, and compliant hiring decisions. A case study with Public Sector Search & Consulting highlights how Fama streamlines executive vetting and enhances transparency in public safety hiring.
In the high-turnover world of quick service restaurants (QSRs), employee experience is often undervalued despite its direct impact on customer satisfaction and business success. This report from 3Sixty Insights explores how QSRs can improve operational efficiency, retention, and profitability by adopting human capital management (HCM) technology. Featuring insights from leading QSR franchisees and isolved product experts, the report highlights the challenges unique to the industry—such as unpredictable scheduling, generational tech gaps, and compliance complexity—and shows how modern tools like mobile-friendly hiring, AI-driven recruiting, and streamlined payroll can transform both employee and customer experiences.
Case Study: How UKG Helped RPM Living Enable Employee Experience as the Priority
RPM Living, a rapidly growing multifamily real estate firm, partnered with UKG to transform its HR technology and prioritize the employee experience. Facing operational complexity from mergers and organic growth, RPM reassessed its tech stack and chose to deepen its investment in UKG for a more streamlined, user-friendly, and centralized system. Guided by a strong governance structure and employee-led feedback, the company is executing a two-year roadmap focused on simplifying workflows, enhancing usability, and aligning technology with business goals—placing the needs of its frontline workforce at the center of the transformation.
Case Study Vignette: How isolved Simplified Payroll for QSR Operator Leemar United
Leemar United Group, a multi-state operator of El Pollo Loco and Farmer Boys restaurants, faced complex payroll challenges typical of the Quick Service Restaurant (QSR) industry—including high employee turnover, varying wage laws across jurisdictions, and manual processes prone to error. By implementing isolved’s People Cloud platform, the company streamlined and automated payroll processing, improved compliance with ever-changing labor regulations, and enhanced the overall employee experience. As Leemar United continues to grow, isolved provides the scalability, accuracy, and support needed to manage payroll efficiently and compliantly across all locations.
S J Quickbite, Inc., a Burger King franchisee operating nine locations in the San Francisco Bay Area, improved its employee experience by streamlining onboarding and payroll with isolved. Facing challenges like paperwork errors, compliance risks, and time-consuming manual processes, the company sought a solution that would boost efficiency without sacrificing its hands-on, people-centered culture. By adopting isolved’s integrated platform, S J Quickbite reduced payroll processing time by over 60%, improved data accuracy, and freed up leadership to focus more on team development and customer service—strengthening both employee engagement and operational performance.
Recent Research:
isolved’s recent Analyst Summit in Scottsdale, AZ, highlighted the company’s strategic focus on delivering sustainable growth through exceptional customer experiences—particularly in the small business and mid-market segments. Rather than chasing rapid expansion, isolved continues to prioritize industries like QSRs with tailored solutions, innovative pricing models, and high-touch support. Their “People Heroes” community and low customer success manager ratios exemplify a deliberate, customer-centric approach that has become a true differentiator. As they scale into the mid-market, isolved remains committed to its core values, offering a blueprint for growth grounded in trust, responsiveness, and thoughtful innovation.
Case Study: 15Five – A Proactive Approach to HR Transformation in a Fully Remote Organization
This case study explores how TrustRadius, a fully remote tech company, revitalized its HR strategy under the leadership of Jamy Conrad, Vice President of People and HR, by intentionally re-implementing 15Five. After inheriting a disengaged workforce, low psychological safety, and high turnover, Conrad conducted a company-wide listening tour and evaluated multiple platforms before recommitting to 15Five based on its alignment with her strategic values. Through a phased rollout focused on communication, transparency, and data-driven decision-making, TrustRadius saw significant improvements in employee engagement, manager effectiveness, and retention—cutting regrettable turnover from 40% to 8% and creating a more connected, empowered remote workforce.
In this 3Sixty Insights Solutions Spotlight, we explore how Everflow is modernizing partner marketing by addressing key pain points in attribution, referral program design, and onboarding speed. Through a conversation with Michael Cole, SVP of Marketing, we uncover how Everflow’s platform brings full-funnel visibility to partner performance, empowers B2B organizations with flexible, milestone-based referral incentives, and accelerates time to value with embedded best practices and streamlined onboarding. With measurable gains like a 740% increase in qualified leads and a 121% year-over-year rise in referral-driven customers, Everflow is proving that thoughtful, data-driven partner marketing can be a strategic growth lever in today’s complex go-to-market environment.
Solutions Spotlight: Rethinking What Enterprise eCommerce Really Means
This 3Sixty Insights Solutions Spotlight explores how OroCommerce is transforming B2B eCommerce by modernizing workflows, consolidating fragmented tech stacks, and redefining what it means to sell online. Purpose-built for complex B2B environments, OroCommerce acts as a unified digital layer that connects sales teams, operations, and customers across channels and workflows. With built-in CRM, AI-powered automation, and support for intricate pricing and distributor models, Oro empowers manufacturers, distributors, and wholesalers to digitize processes, increase average order value, and deliver seamless, scalable buying experiences.
Solutions Spotlight: Gainsight and the Future of the Customer Operating System
Gainsight is redefining the post-sale customer experience with its Customer Operating System (Customer OS), a unified platform that integrates customer success, product experience, education, community, and AI. By breaking down silos and orchestrating every stage of the customer journey—from onboarding to renewal—Gainsight enables companies to scale customer relationships efficiently and intentionally. With recent acquisitions like Skilljar and ModerateKit, alongside AI-powered tools such as Staircase AI, Gainsight empowers teams with real-time insights, automation, and ethical AI practices, positioning itself as the essential infrastructure for customer-led growth.
B2B buying has fundamentally changed, with buyers nearly 70% through their journey before speaking to a seller and often choosing their vendor before making contact. 6sense is uniquely positioned to address this shift with its AI-native platform, built to uncover and activate insights from the “Dark Funnel”—where most of the buying process happens invisibly. Leveraging trillions of data points and large language models, 6sense turns massive intent signals into real-time, actionable intelligence that powers smarter, faster go-to-market strategies.
Solutions Spotlight: Democratizing Talent Development – AI-Enhanced Coaching Solutions by CoachHub
This 3Sixty Insights Solutions Spotlight explores how CoachHub is redefining talent development through its integration of AI and human coaching. As organizations face increasing pressure to upskill employees at scale, CoachHub’s platform—anchored by its AI-enabled tool AIMY™—offers a scalable, personalized approach to learning and development. By blending behavioral science, organizational context, and digital innovation, CoachHub empowers adaptable generalists, supports enterprise transformation, and democratizes access to high-impact coaching across all levels of the workforce.
Recent Articles and News:
Beyond the Buzzwords: A More Honest Look at the Skills Crisis
Fuel50’s 2025 Skills Crisis Report cuts through the noise to offer an eye-opening look at talent misalignment in today’s organizations. Despite high confidence in their skills visibility, most companies face costly blind spots that hinder performance and drive unnecessary external hiring. The report excels in diagnosing how underutilized internal talent and static workforce systems exacerbate attrition, budget strain, and missed innovation. Fuel50 proposes bold, yet practical solutions, like treating skills as an operating system, to guide HR and business leaders in their journey to systemic change. This is an important for those ready to move beyond buzzwords and confront the structural roots of their workforce struggles.
Understanding the landscape of AI for HR
In this article 3Sixty Insights’ Pamela Stroko summarizes a recent conversation between 365Talents’ CEO Loic Michel, VP of Marketing Julie Asselin, and HCM thought leader Pamela Stroko, exploring the realities of AI adoption in HR. While AI continues to dominate industry conversations, actual usage remains limited, with many organizations still struggling to move from exploration to implementation. The discussion covers the challenges and opportunities of AI in HR, using the BANI framework—Brittle, Anxious, Nonlinear, Incomprehensible—to provide context for navigating today’s complex world of work. It also highlights the importance of skills-based transformation, individualized employee experiences, and the emerging potential of agentic AI.
The Hidden Risks of AI: John Baldino on Bias, Empathy, and Smarter Adoption
In the latest episode of GTM Innovators, Kyle sat down with John Baldino, President of Humareso and co-host of the But First Coffee Podcast, to explore the urgent challenges and opportunities AI presents in today’s go-to-market and talent strategies. From the risks of bias and entrenchment in AI models to the irreplaceable value of empathy in leadership, our conversation offered a grounded look at how businesses can responsibly embrace AI without losing the human touch. We also discussed the critical need for governance, security, and intentional vetting of AI tools—reminding leaders that technology should serve their mission, not define it.
Reinventing Coaching, GTM Outcomes & AI Design for the Frontlines – A Conversation with Scott Newman
In the latest episode of GTM Innovators, Kyle sat down with Scott Newman, Chief Strategy Officer at OneSource, to explore how AI is transforming not just tools and processes, but the entire experience for frontline employees. Rather than layering AI onto legacy systems, Scott’s team has reimagined agent onboarding, coaching, and real-time support with solutions like CalibrAIte — an AI-powered platform offering simulated calls, soft skill evaluations, and predictive insights that connect frontline performance to go-to-market outcomes. Designed for everyday users, these tools are empowering agents, improving retention, and turning customer experience into a strategic growth driver.
Council Guest Post: Understanding the Why Behind HR Transformation
In this Council Guest Post, Aman Shaik explores why HR transformation is essential for modern organizations navigating today’s fast-changing business landscape. As companies face challenges driven by technological innovation, globalization, and a diversifying workforce, traditional HR practices are no longer sufficient. The post highlights the need for HR to evolve into a strategic partner aligned with business goals, leveraging technology to enhance agility, employee experience, and data-driven decision-making. While acknowledging the challenges of transformation, the piece makes a compelling case that a modern, value-driven HR function is critical to sustaining competitive advantage and driving organizational success.
Council Guest Post: What If Everyone Has a Seat at the Table and a Voice?
This guest post explores the thought-provoking idea of what it truly means for everyone to have a seat at the table and a voice in workplace decisions. Through a hypothetical, self-managed team scenario, the piece highlights the potential benefits—such as increased agility, innovation, and engagement—alongside the real challenges like conflict resolution, communication hurdles, and stress. It encourages leaders to foster environments rooted in trust, respect, and shared purpose, where inclusion isn’t granted but inherently assumed.ect, and shared purpose, where inclusion isn’t granted but inherently assumed.
Unit4 Article: Solving the ‘Big Talent Conundrum’ – 5 strategies for success
This Unit4 blog post, “Solving the ‘Big Talent Conundrum’ – 5 Strategies for Success,” addresses the escalating challenges organizations face in talent acquisition and retention amid widespread employee disengagement and shifting workforce expectations. Drawing insights from a recent webinar featuring HCM expert Pamela Stroko and Unit4’s VP of Global Talent, Wellington Wu, the article outlines five strategic approaches: assessing current and future talent needs, enhancing onboarding processes, fostering employee development, aligning talent strategies with business objectives, and leveraging AI technology to boost productivity. These strategies aim to help organizations navigate the complexities of the modern talent landscape and build a more resilient, engaged workforce.
Crayon Blog: A Smarter Way to Compete – How AI Is Reinventing Competitive Intelligence
Crayon’s latest blog post, A Smarter Way to Compete: How AI Is Reinventing Competitive Intelligence, explores how generative AI is transforming traditional CI practices by reducing manual effort and surfacing actionable insights faster. Highlighting tools like “Sparks” and “Crayon Answers,” the post shows how AI can synthesize data from reviews, sales calls, and competitor updates to equip sales teams with timely, relevant intelligence directly within their workflows. Crayon envisions a future where competitive insights are more accessible, automated, and seamlessly integrated into the platforms sales reps already use.
In its latest press release, isolved announces the launch of tailored restaurant solutions designed to reduce turnover, ensure compliance, and enhance the guest experience. This aligns closely with research from 3Sixty Insights, which emphasizes the value of industry-specific HCM technology in addressing frontline workforce challenges. isolved’s new capabilities—ranging from advanced scheduling and streamlined onboarding to credential tracking and financial wellness tools—reflect key insights from 3Sixty on improving employee engagement and operational efficiency in high-turnover environments like food service.
FAMA Press Release: 3Sixty Insights’ latest report highlights the critical role of Fama Technologies in improving hiring outcomes by addressing gaps in traditional candidate evaluation methods. As organizations place increasing emphasis on quality of hire, Fama’s AI-powered platform helps identify behavioral risks through online screening, providing deeper insights that support more informed, values-aligned hiring decisions. With 61% of talent leaders seeing AI as key to improving hiring quality, the report positions Fama as an essential tool in the evolving landscape of talent acquisition.
Recent Podcast:
GTM Innovators: Vetting the Future with John Baldino – Trust, AI, and the Human Touch
In this episode of GTM Innovators, host Kyle James sits down with John Baldino, President of Humareso and co-host of the But First Coffee Podcast, for a candid conversation on the future of AI in the workplace. This discussion explores how organizations must balance innovation with responsibility when adopting AI technologies. John shares his insights on building trust, maintaining ethical standards, and preserving the human element as AI continues to reshape the way we work. From recruitment to performance management, this episode offers practical advice for leaders navigating the rapidly evolving landscape of technology and talent.
#HRTechChat: Ahmad Noordin on HR-IT Collaboration and Simplifying Employee Tech
Ahmad Noordin, VP of HR Technology, joins #HRTechChat to discuss bridging HR and IT, the shift toward simplified tech, AI’s role in streamlining workflows, and how to create seamless employee experiences in complex organizations.