Human Capital Management

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Case Study Vignette: Amdocs Streamlines Contingent Workforce Operations through Papaya’s Contingent OS

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Partnering with experts who can help you reach and stay ahead of technological advances is a must in today’s world. Amdocs Limited provides such expertise by managing information technology (IT) services in different disciplines, ranging from designing and optimizing networks for telecommunications customers such as Bell Canada, AT&T, T-Mobile, Telefonica and Claro to providing content adjustments to movies and series for customers like Netflix. The multinational corporation acquires 4-6 companies each year, and Shachar Teper, who heads Amdocs’ department of business services and procurement, is in charge of the technology services that Amdocs acquires in order to support projects. “What I am purchasing is two major products,” Teper explains. “There’s the time and materials (T&M), which is the resources based on time and material that […]

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Council Guest Post: HR Transformation – Continuous Improvement and Feedback Loops

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Establishing Mechanisms for Ongoing Evaluation and Improvement Introduction In the ever-evolving landscape of human resources, continuous improvement and feedback loops are crucial components for ensuring sustained success and adaptation. As organizations strive to stay competitive and relevant, the establishment of mechanisms for ongoing evaluation and improvement becomes essential. The Importance of Continuous Improvement in HR Continuous improvement in HR refers to the ongoing efforts to enhance processes, policies, and practices within the human resources function. These efforts are driven by the recognition that the business environment is dynamic, and staying static can lead to obsolescence. Continuous improvement helps HR teams to: Increase Efficiency: By regularly evaluating and refining HR processes, organizations can eliminate redundancies, streamline workflows, and reduce waste, leading to greater efficiency and productivity. […]

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Council Guest Post: CHRO Briefing – Applying Generative AI to the Workforce

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Generative AI is transforming how work gets done, but its impact will be uneven. For CHROs, the challenge is to look beyond product demos and hype to understand what AI truly changes in the workforce. In this CHRO Briefing, Steve O’Brien offers a practical framework to help HR leaders pace adoption, redesign roles, and govern responsibly. Inside the Briefing: Learn how work divides into three realities: task, system, and structural that determine AI’s true impact. Understand why most early value will come from acceleration and augmentation, not full automation. Explore how CHROs can partner with CIOs to align technology, governance, and workforce design. Get six clear imperatives for responsible GenAI adoption across the enterprise. Why It Matters:AI adoption is a workforce transformation—not just a technology […]

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Monthly Research Recap | October 2025

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Recent Research: Market Alert: UKG and Google Cloud Deepen Partnership to Accelerate Agentic AI in HR, Pay, and Workforce Management UKG has expanded its partnership with Google Cloud to accelerate the deployment of agentic AI across its HR, payroll, and workforce management solutions. By integrating Google’s Gemini models, BigQuery, and AlloyDB into its UKG Bryte AI agents, the company aims to deliver real-time, data-driven insights that enhance productivity and simplify daily work for employees and managers alike. This move positions UKG at the forefront of a broader industry shift toward embedded, interoperable AI ecosystems—transforming AI from a support tool into an active collaborator in workforce operations while reinforcing its commitment to security, transparency, and ethical governance. Case Study: How Sparus Strengthens Compliance and Safety with […]

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UKG Aspire | November 3 – 6, 2025

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We’re excited to share that Nicole Roberts, a valued member of the 3Sixty Insights team, will be attending UKG Aspire 2025, one of the premier gatherings for HR, workforce management, and technology leaders. At this year’s event, Nicole will engage with leading industry professionals, explored the latest trends in human capital management, and gained firsthand insights into the evolving role of AI and advanced workforce technologies. Her participation reflects 3Sixty Insights’ commitment to staying at the forefront of HR innovation and delivering actionable intelligence to our clients. Stay tuned for Nicole’s key takeaways from the event, where she will highlight the most impactful strategies, emerging technologies, and thought leadership shaping the future of workforce management. Learn more about UKG Aspire here: https://aspire.ukg.com/event/dd109a60-ebf8-4e79-9ad5-5fe3a903aabb/home-new-brand?RefId=home-ukgevents

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3Sixty Insights Named to Fama’s Favorite Influencers in Q3 2025

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We are thrilled to announce that 3Sixty Insights has been recognized alongside our own Nicholas Biron, Dylan Teggart, Nicole Roberts, Mark Feffer, and Geoff Webb as part of the esteemed Fama’s Favorite Influencers in Q3 2024! This honor underscores our commitment to providing actionable insights and research that shape the future of HR and talent acquisition. View the full list: Fama’s Favorite HR Influencers: Q3 2025 Edition

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Market Alert: UKG and Google Cloud Deepen Partnership to Accelerate Agentic AI in HR, Pay, and Workforce Management

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In a move that underscores the accelerating convergence of HR tech and advanced AI, UKG and Google Cloud announced a major expansion of their partnership earlier this month, designed to bring agentic AI into the daily work experience of tens of millions of employees worldwide. UKG selected Google Cloud as its primary provider for AI and data analytics, integrating Gemini Enterprise, Gemini models, and BigQuery to power its UKG Bryte AI agents across the Workforce Operating Platform. The goal is to provide employees and leaders with conversational, data-driven insights that drive productivity, reduce administrative burdens, and create more adaptable workplaces. Why It Matters: The Bigger Picture in HR Tech UKG’s deep integration with Google Cloud positions it among a growing wave of HCM vendors investing […]

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Council Guest Post: HR Transformation – Developing Talent and Skills for the Future

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Preparing the Workforce for Future Challenges and Opportunities Introduction In today’s rapidly evolving world, organizations must continually adapt to stay competitive. To do this successfully, they need to focus on developing talent and skills that will prepare their workforce for future challenges and opportunities. In my experience transforming HR, I have seen firsthand the importance of a strategic approach to talent development and skill building. Let’s explore on how organizations can achieve this goal. Understanding the Future of Work To effectively develop talent and skills for the future, it is essential to understand the changing nature of work. Technological advancements, globalization, and demographic shifts are reshaping the workforce landscape. Jobs that once required manual labor are now being automated, and new roles are emerging that […]

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GTM Innovators: The GEO Playbook – How Partner Marketing Fuels AI Discoverability with Michael Cole

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In this episode of GTM Innovators, host Kyle James sits down with Michael Cole, SVP of Marketing at Everflow, to explore how Generative Engine Optimization (GEO) is redefining the rules of search and discoverability. As AI tools like ChatGPT and Gemini become the new front doors to information, long-tail SEO is giving way to a world driven by citations, partnerships, and authentic content. Michael shares how leading brands are adapting—building relationships with publishers, rethinking affiliate strategies, and creating human-led content that fuels visibility across AI-powered ecosystems. If you’ve ever wondered what replaces SEO in the age of AI, this conversation is your new playbook.  Subscript to GMT Innovators Series on the following platforms: SoundCloud: https://soundcloud.com/research-859405782 YouTube: https://www.youtube.com/playlist?list=PLsoV6fwX4cpGR2Hg98rc1e1k2-cOqCbhb Spotify: https://open.spotify.com/show/1gvDzcl0jxpPIfu9WYu6U4 iHeartReadio: https://iheart.com/podcast/258127960/ Pandora: https://www.pandora.com/podcast/gtm-innovators/PC:1001097038 iTunes: https://podcasts.apple.com/us/podcast/gtm-innovators/id1790738579 Amazon: https://music.amazon.com/podcasts/1b000615-31cc-49dd-a5d8-f80d5098bf2d/gtm-innovators […]

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3Sixty Insights Is Proud to Share That Dylan Teggart Has Been Named to Engagedly’s 2025 Top 100 HR Influencers List

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3Sixty Insights is proud to share that our very own Dylan Teggart has been named to Engagedly’s 2025 Top 100 HR Influencers list in the category of People Analytics & Workforce Strategy! We’re thrilled to see Dylan’s impactful research and insights recognized among such an impressive group of HR leaders. View the full list on Engagedly’s website here:  Engagedly’s 2025 Top 100 HR Influencers

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Workday VNDLY Is Defining the Future of Total Workforce Management

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At its town hall yesterday, Workday outlined a clear strategic shift for VNDLY, its vendor management system that helps organizations manage external or contingent workforces (contractors, freelancers, etc.). VNDLY is being revamped from a traditional vendor management system into an AI-enabled “control plane.” Admittedly, I was unfamiliar with this term, but a ‘control plane’ serves as the brain of an enterprise system or systems. It sits above tools a system may have for HR, payroll, ATS, etc, to interpret that data, apply policies, and orchestrate actions through AI and automation. Kind of like a conductor for your HR tech orchestra. Led by Mariana Santiago, John Adkins, Hannah Atkins, and Stephen Middleton, the session highlighted Workday’s VNDLY as a key piece of the company’s wider agentic […]

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work – Part 2 of 2

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work Part 2 of 2: What It Means for the Job Market, HR Leaders, and the Future of Performance Management Editors note: This is the second part of a two part series on this topic. For the first part, you can find it here [hyperlink]. In my first installment of this series, I broke down AT&T CEO John Stankey’s memo to employees and what it reveals about the company’s shift toward a market-based culture — one focused on competition, accountability, and performance metrics. In this follow-up, I explore how that shift fits within today’s job market and what it means for HR and leadership. Is This What the Modern Job Market is Asking […]

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eightfold.ai Article: Why Only 1 in 5 HR Leaders Has a Say in Their Company’s AI Strategy

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HR’s role is shifting from improving talent acquisition and management processes,  to helping lead organizational transformation. AI is reshaping HR’s function, but limited budgets make agility and strategic alignment essential for successful adoption of new technologies and practices. To succeed, HR leaders must assess their organization’s readiness for change, surface hidden workforce capabilities, and guide adoption with confidence. If you’ve been in HR for a while, you probably remember the days when your entire system lived in a spreadsheet — and if you don’t, consider yourself lucky. Today, HR technology has advanced significantly, but with that progress comes complexity. The average organization now manages 15 to 20 different HR tools and tech systems. With so many tools and limited budgets, you’re likely facing a critical […]

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work – Part 1 of 2

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Part 1 of 2: Inside John Stankey’s Memo and the Rise of Market-Based Management at AT&T One piece of workplace-related news that I haven’t been able to get out of my head is the memo AT&T CEO John Stankey sent out to his company this summer. Stankey’s memo has garnered numerous (mostly negative) hot takes from analysts and influencers alike. Admittedly, I’m late to the party on addressing it. However, the reason I am now is because it seems to be evolving into an artifact of corporate transformation in real-time. I dove into the entirety of Stankey’s message and pulled out a few key concepts. Keep in mind, the “memo” is in fact a 4000-word essay that takes about 15 minutes to read on its […]

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Video: Risk to Retention: How Strategic Background Screening Drives Trust, Safety, and Talent Retention

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  In this video, 3Sixty Insights Principal Analyst Dylan Taggart shares key findings from our research note, “Risk to Retention: Background Screening as Strategy.” Discover how modern background screening is evolving from a compliance task into a strategic tool that shapes candidate experience, organizational trust, safety culture, and talent retention. Dylan highlights insights from Mitratech and its clients, including WillowBridge Property Company, showing how technology and human judgment work together to streamline processes, reduce administrative burden, and improve HR effectiveness. Learn how transparency, fairness, and strategic screening can strengthen your organization’s culture, reputation, and competitive advantage in today’s high-turnover, highly regulated environment. Watch to learn: How background screening influences first impressions and candidate confidence The role of screening in safety and public trust How technology […]

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theHRDIRECTOR: Lessons from HR Tech 2025 – How vendors can stand out in a crowded market

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Recently, I had the opportunity to attend HR Tech 2025 . After years of observing this industry as a customer and analyst, I came away both amazed and thoughtful about the state of HR technology and the way vendors communicate their innovations. The State of HR Technology Today The advancements in HR software over the past few years are nothing short of revolutionary. From AI-driven solutions to streamlined workforce management tools, the software on display at HR Tech 2025 has the potential to accelerate organizations’ capabilities by years—if deployed effectively. For end users, the key takeaway is clear: if you haven’t explored HR technology in the last few years, now is the time. The innovations showcased at this year’s event could fundamentally improve how HR […]

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theHRDIRECTOR: Is HR Tech in its “It’s Toasted” Era?

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One thing’s for sure in HR tech: everything is agentic AI. Or better yet, just “agentic.” In the frigid back conference halls of the Mandalay Bay convention center, past the food court, and up the escalator banks, the word “agentic” bounced across the walls and danced through the air. It’s the hot new thing. Everyone’s talking about it. And maybe that’s the problem. Over the course of the two and a half days at the 3Sixty Insights table, I was briefed, debriefed, and briefed again with vendors from across the HR tech industry. I met and spoke with many witty, intelligent, and forward-thinking people, all telling – or being told to tell – the same story. As an analyst, the result was often walking away […]