Case Study Vignette: Amdocs Streamlines Contingent Workforce Operations through Papaya’s Contingent OS

3Sixty Insights - Case Study - Amdocs Streamlines Contingent Workforce Operations through Papaya - Thumbnail AngledPartnering with experts who can help you reach and stay ahead of technological advances is a must in today’s world. Amdocs Limited provides such expertise by managing information technology (IT) services in different disciplines, ranging from designing and optimizing networks for telecommunications customers such as Bell Canada, AT&T, T-Mobile, Telefonica and Claro to providing content adjustments to movies and series for customers like Netflix.

The multinational corporation acquires 4-6 companies each year, and Shachar Teper, who heads Amdocs’ department of business services and procurement, is in charge of the technology services that Amdocs acquires in order to support projects.

“What I am purchasing is two major products,” Teper explains. “There’s the time and materials (T&M), which is the resources based on time and material that we pay according to an hourly rate, and then there is the scope of work, when we have a defined scope and can flow down and ask for a third-party vendor to fulfill these requirements and provide the deliverables to Amdocs in order to support our business.”

As Amdocs expanded globally and increased its reliance on specialized freelancers and contractors, the company sought a scalable solution to manage contingent engagements efficiently and compliantly across multiple jurisdictions.

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