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UKG’s AI-First Future

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At its 2025 Analyst Day, UKG doubled down on its commitment to becoming an AI-first company. Unveiling a sweeping strategy designed to transform the workforce experience for both employees and employers. UKG described how the company is evolving from traditional workforce software to an AI-driven platform grounded in real-time data, extensibility, and industry-specific insight. This transformation is powered by the FleX Platform and People Fabric, which together provide a unified data architecture that fuels AI-powered workflows, intelligent recommendations, and automated task execution. A centerpiece of UKG’s AI vision is Bryte, its proprietary AI engine. Bryte is embedded throughout the platform to support a wide range of use cases: Bryte Job Genius generates job descriptions and interview guides. Paycheck AI Agent answers employee payroll questions and […]

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Analyst Insight: UKG Analyst Day 2025

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A Strategic Refresh and an AI-Driven Future In late May 2025, I stepped out into the warm Florida sun to join UKG’s Analyst Day event hosted in Fort Lauderdale. This closed-door session brought together leading HR technology analysts for an in-depth look at UKG’s redefined strategic vision, revamped executive leadership team, and extensive technology roadmap. Throughout the day, executives, including CEO Jennifer Morgan, Chief Product Officer Suresh Vittal, and Chief Marketing Officer Sarah Hodges, delivered a cohesive narrative around customer-centric innovation, frontline worker empowerment, and pragmatic AI integration. While this event was meant to update analysts on UKG’s products and technology, it served a dual purpose for UKG: to reintroduce itself to the HR tech world as an AI-first company that can deliver strategic business […]

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Council Guest Post: HR Transformation – Assessing the Current State

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Evaluating Existing Processes and Systems as a Foundation for Transformation Introduction In the rapidly evolving landscape of human resources, the need for transformation is more pressing than ever. Companies must adapt to technological advancements, changing workforce demographics, and evolving business landscape to stay competitive. At the heart of any successful HR transformation lies a thorough assessment of the current state, which serves as the foundation for future innovations and improvements. This article delves into the critical steps and considerations for evaluating existing processes and systems to set the stage for a transformative journey. The Importance of Assessing the Current State Before embarking on any transformational endeavour, it is essential to understand the existing landscape. Assessing the current state allows organizations to: Identify Strengths and Weaknesses: […]

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TPC Together Conference: Center the Pendulum – Finding Balance in People Strategy – June 24th

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We’re proud to share that Geoff Webb, one of our contributing analysts at 3Sixty Insights, will be the keynote speaker at TPC Together: HR is More Than Payroll, happening June 24th from 7:45 AM to 4:30 PM at the Oasis Hotel and Convention Center in Springfield, Missouri.  If you’re an HR professional in the Midwest and beyond, this is one event you don’t want to miss Geoff will be drawing from the themes of Center the Pendulum, the book he co-authored, as the foundation of his keynote address exploring how HR leaders can create purpose-driven cultures and lead through change with clarity and confidence. In addition to Geoff’s keynote, the conference will feature sessions on: Legislative Updates:  What’s Now, What’s Next HR Advisory Panel Q & A:  Ask The […]

Unit4 Article: Solving the ‘Big Talent Conundrum’ – 5 strategies for success

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The talent landscape is changing fast, leaving organizations grappling with new challenges in retaining, developing, and enabling their workforce. From rising dissatisfaction among employees to shifts in hiring practices, the need for a strategic approach has never been greater for the CHRO and their office. In the Unit4 webinar, HCM expert and Principal Analyst, Pamela Stroko, and Unit4’s VP of Global Talent, Wellington Wu, explored the challenges of talent acquisition and retention amid the “Great Disconnect” and “Great Disenchantment.” They highlighted the need to reassess talent strategies by addressing skill gaps, enhancing onboarding, and fostering development—offering key insights for navigating today’s talent landscape. Read our blog to learn how you can solve today’s ‘talent conundrum’! The state of today’s talent market Alarmingly, 77% of workers are just doing […]

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isolved Press Release: isolved Launches Tailored Restaurant Solutions to Reduce Turnover, Ensure Compliance and Improve Guest Experience

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The Company Strengthens its Vertical Focus with Purpose-Built Technology and Expert Services CHARLOTTE, N.C., May 20, 2025 /PRNewswire/ — Rising labor costs, crippling turnover and constantly changing compliance requirements are stretching restaurant teams thin. In fact, 64% of restaurant HR leaders say their industry is facing a talent crisis and nearly three-quarters are looking for more effective ways to manage their growing workload. To meet these challenges head-on, isolved® is launching isolved People Cloud™ for Restaurants—tailored human capital management (HCM) solutions built to support quick-service restaurants (QSRs), franchises and dining establishments of all sizes. “Restaurant HR leaders are under tremendous pressure with limited time and resources to manage high turnover, wage and tip complexity and fast-changing regulations,” said Opal Wagnac, Senior Vice President, Market & […]

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Beyond the Buzzwords: A More Honest Look at the Skills Crisis

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Fuel50’s 2025 Skills Crisis Report aims to pinpoint the primary causes of talent misalignment in modern organizations. The report successfully punctures the illusion that companies have control over their internal talent ecosystems and tries to target the structural inertia that plagues workforce management. The report’s core insight is that organizations are operating with a false sense of security when it comes to skills visibility: “Companies think they have their skills and talent problems under control until the data proves otherwise.” 92% of organizations say they understand their workforce’s skills, yet 74% admit that lack of visibility directly impedes business performance. This disconnect between self-perception and operational reality should alarm any business leader. 3Sixty Insights found similar findings in our November 2024 benchmark report that looks […]

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FAMA Press Release: New Research Shows What Hiring Teams Already Know: What They Post Is Who You’ll Get—And Now There’s Data to Help Spot It Early

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LOS ANGELES, CA — May 21, 2025 — A new independent research report from 3Sixty Insights is shining a light on Fama Technologies as a critical solution for today’s evolving hiring landscape. The report examines how Fama helps companies uncover job-relevant misconduct signals before day one, bridging the gaps left by resumes, interviews, and traditional background checks. As hiring grows more complex, so does the challenge of measuring quality of hire. According to LinkedIn’s Future of Recruiting 2025 report, 89% of talent leaders say quality of hire is becoming more important, but just 25% feel confident in how their company measures it. Meanwhile, 61% believe AI will play a key role in solving that problem. The new research backs this up, showing how Fama’s AI-powered platform gives teams a clearer view into candidate fit, risk, […]

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isolved Webinar: AI in Action – How QSRs are Getting Smarter | July 23rd @ 12:00PM Eastern

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AI is no longer a futuristic concept for QSRs—it’s transforming how brands serve, staff and scale. In this exclusive session, you’ll hear from leading 3Sixty Insights analyst Dylan Teggart and isolved’s own Yutaka Takagi, who’ve studied how top restaurants are leveraging AI to solve labor challenges, optimize operations and enhance customer experiences. In this 45-minute webinar, they’ll cover: How QSRs are using AI to address staffing and operational efficiency Exclusive insights from recent industry research Real examples of AI improving speed of service and personalization What trends are emerging—and how to stay ahead of them The tools and tech QSRs are investing in right now July 23rd, 2025 @ 12:00 PM ET Learn more and register here: AI in Action – How QSRs are Getting Smarter 

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Case Study: How UKG Helped RPM Living Enable Employee Experience as the Priority

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RPM Living, founded in 2002 in Austin, Texas, is a full-service multifamily property management, investment, and development firm. The company specializes in acquiring, building, and operating multifamily rental communities. Over the years, RPM Living has experienced significant growth. In 2021, the company merged with CF Real Estate Services, expanding its portfolio to 84,000 units across multiple states and increasing its workforce to over 1,800 associates nationwide. RPM Living continues to expand its presence, with over 225,000 units under management in more than 45 submarkets across 30 states. This rapid growth has forced the organization to evaluate its HR technology solutions and overall IT structure. When the company grew from 3,000 to 5,000 employees—partly through acquisition, but also organically—it became an “inflection point,” explains Ahmad Noordin, […]

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Analyst Insight: isolved’s Strategic Approach to Sustainable Growth and Outstanding Customer Experiences

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I recently attended isolved’s Analyst Summit in Scottsdale, AZ, which gave me the opportunity to gain valuable insights into the company’s strategic direction. I was front and center to witness their commitment to exceptional customer experiences and deliberate, sustainable growth. isolved has been a longstanding customer of 3Sixty Insights, which has provided us visibility into their evolution and strategic long game. This Analyst Insight highlights some of the items covered at isolved’s event, and the company’s journey, marked by thoughtful expansion and unwavering focus on customer success, which stands out in an industry often dominated by aggressive year-over-year growth strategies where the only goal is “revenue.” Legacy and Current Position isolved has carved a unique position in the Human Capital Management (HCM) and Payroll market […]

#HRTechChat: Ahmad Noordin on HR-IT Collaboration and Simplifying Employee Tech

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As organizations face growing complexity and rapid change, the need for simple, integrated HR solutions is more urgent than ever—especially in industries where high attrition and operational efficiency collide. In this episode of #HRTechChat, 3Sixty Insights’ Dylan Teggart sits down with Ahmad Noordin, VP of HR Technology at a leading U.S. property management company, to explore how HR and IT can partner to drive better employee experiences without overcomplicating processes. Ahmad shares how his background in both technology and HR uniquely positions him to bridge the gap between functional needs and technical capabilities. Together, they discuss the growing shift toward simplification in HR tech, the role of no-code and low-code platforms, and why ease of use has become a competitive advantage in workforce technology. From […]

#HRTechChat: Heidi Barnett on ApplicantPro’s Evolution and Integration with isolved

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As workforce expectations evolve and hiring challenges mount, the need for seamless, scalable recruitment strategies has never been more critical—especially in industries where speed and simplicity make or break business outcomes. In this episode of #HRTechChat, 3Sixty Insights’ Dylan Teggart sits down with Heidi Barnett, former CEO of ApplicantPro and now President of isolved Talent Acquisition to discuss the recent merger between the two companies—and what it means for the future of talent acquisition. Heidi brings her marketing-first mindset to HR, unpacking how ApplicantPro’s streamlined, high-conversion applicant tracking capabilities are now being scaled through isolved’s expansive HCM platform. Together, they explore the rising pressures on HR teams in SMB and mid-market companies, the realities of modern recruitment in high-turnover sectors like restaurants and healthcare, and the […]

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Remote Work Is Not a Fad—It’s a Strategic Advantage

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I recently came across the work of Stanford professor of economics Nick Bloom, who has spent years leading research into one of the most hotly debated topics in workforce management these days: remote work, hybrid work, and working from home (WFH). His platform, wfhresearch.com, offers a data-driven look at how flexible work shapes productivity, retention, and long-term business resilience. The verdict? Hybrid work is here to stay, and for good reason. Bloom’s research underscores the enduring nature of remote and hybrid work models, highlighting their potential benefits for both employees and organizations. In fact, over 80% of Fortune 500 companies already operate on a hybrid model for managerial and professional roles. Here’s why the model works: Productivity remains strong: Employees working from home two days […]

HRTechChat: How Yutaka Takagi and isolved Are Solving Hiring & Retention Challenges in QSRs

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As quick-service restaurants (QSRs) continue to adapt in a post-pandemic world, the challenges of managing a dynamic, high-turnover workforce have never been more complex. In this episode of HRTechChat, 3Sixty Insights’ Geoff Webb sits down with Yutaka Takagi, Principal Product Evangelist at isolved, to explore the fast-paced world of QSRs and how human capital management technology is playing a pivotal role in workforce transformation. With deep insight into the daily realities of QSR operators and managers, Yutaka shares how evolving employee expectations—especially among Gen Z—are reshaping hiring, scheduling, and engagement strategies. He explains how the speed and fluidity of the QSR environment demand not only flexible tools but also a shift in how organizations think about HR: from back-office admin to real-time frontline support. From […]

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Market Alert: SD Worx Expands HCM Suite with Continuous Payroll Technology in Germany

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SD Worx, a leading European provider of HR and payroll solutions, has expanded its Human Capital Management (HCM) suite in Germany with the introduction of continuous payroll technology. This marks a significant advancement in payroll processing for small and medium-sized businesses, offering real-time calculations and enhanced automation through SD Worx Buddy, a cloud-based SaaS platform. Key Features of SD Worx Buddy: Core HR – Streamlines employee administration. Time Management – Enables efficient workforce scheduling. Payroll – Delivers continuous payroll processing with real-time calculations. A standout feature of this expansion is continuous payroll technology, which eliminates batch processing and allows employers to make data-driven decisions throughout the payroll cycle. With real-time simulation, forecasting, and instant payroll calculations, businesses gain immediate insight into workforce costs, enabling them […]

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Burnout, AI, and Economic Uncertainty: Why Employers Must Act Now

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One thing I’ve been looking into since joining 3Sixty Insights has been the underemphasis on burnout at work and the need for more technology platforms to address it. Critics are quick to label this a “touchy-feely” subject, but it’s a core business challenge that directly affects engagement, productivity, and financial performance. As we saw in our 3Sixty Insights benchmark report, unaddressed burnout can potentially cost businesses trillions through lost productivity and higher turnover rates. With record-high burnout and ongoing economic uncertainty, now is the critical moment for employers to prioritize employee wellbeing. AI-driven HR technology offers viable solutions, enabling proactive burnout detection, improved workforce management, and healthier workplaces. Examples include automating scheduling to ensure fair workloads, early identification of burnout through analytics, providing wellness platforms […]

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Research Agenda: Workforce Management 2025

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The world has undergone significant changes, and so has the world of work. Influenced by the seismic shifts during the pandemic, the advent of new technologies, and evolving market dynamics, the pressing need to find and retain top talent equipped with the right skills and attributes has never been more urgent. In November 2024, 3Sixty Insights published a benchmark report in collaboration with talent intelligence experts Eightfold. In it, we found that 82% of HR leaders struggle to achieve core alignment within their business and C-suite leadership. Moreover, most workers we surveyed for this report had actively looked for a new job in the last 12-18 months. These workers expressed their discontent at work and their desire to do more and earn more elsewhere. As […]

#HRTechChat: The Evolving Role of Brokers in HCM with Andrea Dumont of isolved

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As the role of brokers continues to evolve, they are no longer just insurance providers but strategic advisors helping businesses navigate workforce complexities. 3Sixty Insights’ Geoff Webb sits down with Andrea Dumont, Vice President Channel Marketing at isolved, to discuss how brokers are adapting to meet the changing needs of HR and HCM. With over 20 years of experience in the industry, Andrea shares insights into how brokers are expanding their service offerings, leveraging technology, and strengthening client relationships to provide greater value. She explores the increasing reliance on brokers for strategic business advice, the impact of compliance challenges, and how HR technology plays a central role in delivering long-term success. How are brokers differentiating themselves in a crowded market? What role does trust and […]

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Analyst Insight: Addressing the HR and Leadership Disconnect

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Today’s business landscape, marked by rising costs, increasing labor expenses, compliance demands, and global disruptions, has left many businesses struggling to stay efficient and profitable. In response, executives are pressuring sales teams and seeking cost-cutting measures. What’s often overlooked is the potential for Human Resources (HR) to drive profitability through initiatives that align with business goals by valuing the organization’s people. When HR works in tandem with executive leadership and integrates with the overall business strategy, the resulting consonance supports both people and the bottom line. The Modern Time of HR Until recently, HR’s role was mainly administrative rather than strategic — providing a compliance perspective, headcount, or administering payroll and benefits, but rarely driving organizational decisions. However, the COVID-19 pandemic deeply impacted the HR […]