workforce management

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Research Agenda: Workforce Management 2024

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In today’s labor market, where workers hold significant bargaining power, employers are under pressure to provide a positive employee experience. Failure to do so could result in the loss of top talent. This challenge is particularly acute in industries with deskless workers, such as food & beverage, hospitality, service, specialized trades, and healthcare. These industries, which underpin our society, rely heavily on the consistent presence of these workers. In industries where part-time and hourly work is common, high turnover rates pose a significant challenge. Recognizing the need for employee retention from day one, workforce management (WFM) has become more crucial than ever. The question then becomes, how can these organizations effectively manage their frontline & deskless workforce while ensuring a positive employee and customer experience? […]

Video: Angela Wagner Discusses Strategic Solutions for Workforce Flexibility and System Integration (Part 3 of 3)

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We are thrilled to introduce Angela Wagner in our final video of the 3 part series, a seasoned professional whose remarkable insights and experience in workforce management logistics, particularly with multi-location operations, have set a new standard in the industry. Angela’s candid discussions, notably with Dylan Teggart and Nick Biron, have revealed not only the challenges but also the innovative strategies required to navigate the complexities of employee management across various regions. Her extensive background, highlighted during her impactful tenure at companies like Starbucks and Hilton, demonstrates her deep understanding of the operational intricacies faced by large organizations. Her ability to articulate these challenges and propose practical solutions makes her a vital voice in the ongoing dialogue about the future of workforce management. As we […]

Video: Angela Wagner Explores the Complexities of Employee Mobility and Inter-Jurisdictional Challenges (Part 2 of 3)

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We are thrilled to introduce Angela Wagner in part 2 of the 3 video series, a seasoned professional whose remarkable insights and experience in workforce management logistics, particularly with multi-location operations, have set a new standard in the industry. Angela’s candid discussions, notably with Dylan Teggart and Nick Biron, have revealed not only the challenges but also the innovative strategies required to navigate the complexities of employee management across various regions. Her extensive background, highlighted during her impactful tenure at companies like Starbucks and Hilton, demonstrates her deep understanding of the operational intricacies faced by large organizations. Her ability to articulate these challenges and propose practical solutions makes her a vital voice in the ongoing dialogue about the future of workforce management. As we explore […]

Video: Angela Wagner on Mastering Multi-Location Workforce Management – Insights and Innovations (Part 1 of 3)

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We are thrilled to introduce Angela Wagner in part 1 of a 3 video series, a seasoned professional whose remarkable insights and experience in workforce management logistics, particularly with multi-location operations, have set a new standard in the industry. Angela’s candid discussions, notably with Dylan Teggart and Nick Biron, have revealed not only the challenges but also the innovative strategies required to navigate the complexities of employee management across various regions. Her extensive background, highlighted during her impactful tenure at companies like Starbucks and Hilton, demonstrates her deep understanding of the operational intricacies faced by large organizations. Her ability to articulate these challenges and propose practical solutions makes her a vital voice in the ongoing dialogue about the future of workforce management. As we explore […]

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Blog: Standardizing Recruitment and Bettering the Employee Experience for the Success of Your Business

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Small and medium-sized businesses with multiple locations could benefit from a centrally organized and standardized recruitment system. We examine how a consistent set of best practices and approaches can lead to higher employee retention and a more resilient organization. Previously in this series, I discussed how more data in a data-driven world isn’t always better. You can accumulate too much data too fast and find yourself devoting more and more time to managing it. One way to manage this is by streamlining your HR organization into a single solution that houses all your data in one space. However, I also touched on how not investing in technology out of buyer anxiety and fears about upfront costs can lead to even more money lost in the […]

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Analyst Insight: Revolutionizing Manufacturing Performance – How Cornerstone Drives Productivity, Quality, and Efficiency in the Competitive Market

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Introduction Manufacturing companies excel at discovering and investing in performance efficiencies and process automation that increases production and guarantees quality. Companies that also apply these same philosophies to HR systems and processes through advanced technologies and data analytics significantly improve employee productivity, quality of work, and execution efficiencies while realizing increased profitability and improved competitiveness. Yet many manufacturing companies find themselves with fragmented HR performance systems managing compensation in Excel, annual reviews in one system, ATS in another, sales commissions in another, and attendance in another to name a few. Investing in one complete system that modernizes performance toolsets helps companies overcome challenges in aligning talent with business strategy, improving data insight and accountability, and driving positive culture and behavior. One such platform, Cornerstone, enables […]

The Road to Global Payroll

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The road to global payroll is paved with reactions. Let’s add that it’s paved also with good intentions. We all know where those lead, and an unaddressed global payroll process won’t exactly take you there, but the ride can be rough. This is why, for most organizations, the journey to well-sorted global payroll is long and winding — and bumpy. It is the exceedingly rare employer that sets the table to process global payroll in an efficient way the very first time the need to process global payroll arises. This is what I’ve learned, anyway, from lengthy discussions with executives in this industry. No, almost to the very last one, organizations that become global pretty much never outsource it promptly; instead, they do their best, […]

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3Sixty Insights #HRTechChat with Dr. Chris Mullen, Executive Director of The Workforce Institute at UKG

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Our most recent guest on the 3Sixty Insights #HRTechChat was Dr. Chris Mullen, executive director of The Workforce Institute at UKG. Chris brings an extensive background relevant to the #HRTechChat conversation. Prior to joining what is now UKG, he carried out a leadership role in HR at the University of Chicago and helped to lead employee and faculty recruiting at Colorado State University. For this episode, we delved into why employees’ feelings matter. By feelings, we mean employee sentiment. What is the role of human capital management and the technology for it in bringing about and supporting positive employee sentiment? Chris notes that there’s plenty of research showing that positive employee sentiment matters to organizational success. And he’s right about this. The obstacle many HR […]