Paying and Getting Paid — The Future Is Already Out of the Barn

“I want it all, and I want it now!” belted the late, great Freddie Mercury on a criminally underrated song by the rock band Queen. Was he channeling typical first world consumers and employees from some four decades into the future? He might as well have been. People these days, not all of them want it all, truly, but most seem to want whatever it is they do want, now. They expect every accommodation. Leeway and speed are what they want. They want what they buy to arrive as soon as possible. They want to pay in the easiest way available, in a way most accommodating to their needs and wants. And they want the pay they’ve earned so far, right now — not in […]

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Sears: What’s the Lost Opportunity Cost for a Squandered Super Brand?

It’s understandable and only human to focus on the calculator when revenue stagnates, dwindles or looks like it might do either. In business, however, the circumstances signal that we must exercise our actual humanity and invest like mad in what we have built. This isn’t everyone’s reflex, but the alternative is to descend irretrievably into the death spiral of left-brain-only leadership. For all its incessant focus on ensuring the business remains in the black, the attitude only leads to financial ruin—everything the left brain fears. In the Wake of Sears… Jeff Bezos must have loved whoever it was who got rid of the Sears’ catalog. Only an unforced error of such magnitude would ever have ledt a berth in its wake wide enough for a […]

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