Hybrid Work

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Research Agenda: Changing Workplace Dynamics & The Future of Work in 2026

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“The old system is gone. The new one has not yet formed,” said Canadian Prime Minister Mark Carney at the 2025 ASEAN Summit. While this is truer than ever for geopolitics, it’s also true for how we work. For the second (or even third) time this decade, the concept of “work” is changing, and AI is a big reason for it. Layoffs have begun at major tech companies driven by automation and a shift towards AI-driven work models, and within HR technology, there’s been significant consolidation and acquisition as vendors make investments that only the big players can handle. Offerings, messaging, pricing, and AI use are in flux, and we’ve yet to see how things will land. My research aims to help HR leaders make […]

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work – Part 2 of 2

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work Part 2 of 2: What It Means for the Job Market, HR Leaders, and the Future of Performance Management Editors note: This is the second part of a two part series on this topic. For the first part, you can find it here [hyperlink]. In my first installment of this series, I broke down AT&T CEO John Stankey’s memo to employees and what it reveals about the company’s shift toward a market-based culture — one focused on competition, accountability, and performance metrics. In this follow-up, I explore how that shift fits within today’s job market and what it means for HR and leadership. Is This What the Modern Job Market is Asking […]

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work – Part 1 of 2

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Part 1 of 2: Inside John Stankey’s Memo and the Rise of Market-Based Management at AT&T One piece of workplace-related news that I haven’t been able to get out of my head is the memo AT&T CEO John Stankey sent out to his company this summer. Stankey’s memo has garnered numerous (mostly negative) hot takes from analysts and influencers alike. Admittedly, I’m late to the party on addressing it. However, the reason I am now is because it seems to be evolving into an artifact of corporate transformation in real-time. I dove into the entirety of Stankey’s message and pulled out a few key concepts. Keep in mind, the “memo” is in fact a 4000-word essay that takes about 15 minutes to read on its […]

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On-Demand Webinar: Practical Advice for Leading HR Through Uncertain and Unpredictable Times

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In today’s climate of shifting administrations, economic uncertainty, and evolving workplace expectations, HR leaders are being challenged like never before. The pressure to deliver results, preserve culture, and support employees—often with fewer resources—requires a new level of agility and insight. This session is designed to help HR professionals lead confidently through complexity by providing practical, experience-backed advice. Key Takeaways: Managing shifting priorities without sacrificing employee experience Identifying where HR processes tend to break under pressure Maintaining balance between business demands and workforce well-being Featuring: Geoff Webb – Contributing Analyst at 3Sixty Insights, with over 25 years of experience in the tech industry. Geoff brings deep expertise in how technology intersects with business strategy and society. A member of the Forbes Technology Council, he writes and […]

#HRTechChat: Workplace Transformation & HR Leadership with Kathy Claytor

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As companies navigate hybrid work models and return-to-office (RTO) strategies, HR leaders are pivotal in shaping workplace culture and ensuring a seamless transition. 3Sixty Insight’s Dylan Teggart sits down with Kathy Claytor, Chief Human Resources Officer at Delta Dental and board director at HRCI, to explore why HR should take the lead in facilities management. With over 25 years of experience in HR leadership across financial services, government, and technology, Kathy shares how workplace design, employee well-being, and strategic planning impact productivity and engagement. She discusses Delta Dental’s approach to hybrid work, the importance of space planning, wellness initiatives, and how organizations can balance business needs with employee expectations. Are companies rushing RTO too quickly? How can leaders create an office environment to which employees […]

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Gallup’s State of the Global Workplace: Why Employee Engagement is HR’s Biggest Opportunity

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Looking at the hiring market in February of 2025, you’d think that employers have the upper hand. There are too many people looking for work and not enough jobs, meaning employers can drive down wages and demand more from workers for less money. However, it remains to be seen how far employers can push this before they see diminishing returns. The reason for this? Employee engagement. Far from being a buzzword, employee engagement has become a business-critical metric that directly impacts (and often reflects) a business’s productivity, retention, and performance. Gallup’s State of the Global Workplace: 2024 Report reveals this in-depth with data that demonstrates how low engagement is perpetuating a global economic crisis. According to Gallup’s report, 62% of employees worldwide are “not engaged,” […]

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Mineral & the AI Revolution in HR Compliance

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A notable development within the HR and compliance technology sector emerged in 2024 when Mitratech acquired Mineral, a leader in predictive HR and compliance services for growing businesses. With this acquisition, Mineral released ARIES, its AI-powered HR Compliance assistant infused with the data of over one million clients and years of experience. Designed to tackle the complexities of HR compliance, ARIES is one of the many AI compliance tools posed to reshape how organizations manage compliance and workforce-related challenges. One of ARIES’s key features is its ability to process natural language queries against an extensive database of federal and state laws, providing conversational-level guidance. This is backed by Mineral’s team of HR and legal experts, who curate information and can validate high-stakes situations, ensuring the […]

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Research Preview: Challenges of Building the Employee Experience

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Practice Area Perspective: Workforce Management In 2024’s labor market, running an HR organization has become much more than just doing the basics. While successfully executing the basic functions of HR and Finance is essential, more can be done to improve the employee experience and deepen trust in an organization. In the words of HR leader Kamal Pradhan, “Keeping the lights on is not enough today. The new normal is what more can we do to step up our game.” Employers are under more pressure than ever to provide a positive employee experience. Failure to do so could result in poor retention, a bad reputation, and loss of productivity. Recognizing the need for employee retention from day one, workforce management (WFM) has become more crucial than […]

#HRTechChat with Pamela Stroko: Empowering Women in the Workplace

#HRTechChat with Pamela Stroko: Empowering Women in the Workplace

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In a recent episode of #HRTechChat, host Jennifer Dole and guest Pamela Stroko delved into the crucial topic of supporting women in the workplace and ensuring equitable promotions and opportunities. Pamela, an HCM practitioner and HR tech expert, provided valuable insights on the impact of HR technology in enabling women to access greater opportunities. Listen in as we will explore the key points discussed in the podcast episode and shed light on the importance of HR technology in empowering women in their careers. The Shift in Women’s Careers: Pamela highlighted the significant impact the pandemic had on women’s careers. Many women were forced to leave the workforce to fulfill caregiving responsibilities and support their families during challenging times. As a result, a staggering number of […]

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Research Note: Enterprise Customers of SumTotal Share How Learning Supports Their Return-to-Work Strategies

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For this investigation, 3Sixty Insights spoke with several enterprise-size customers of SumTotal. Specifically, these global organizations are users of the vendor’s learning management platform. The following pages focus on their strategies and tactics in supporting learning in general and a return to work specifically. Each has solved for significant challenges in protecting the employee experience and preserving productivity as the world of work moved through the initial stages of a pandemic that rattled these concepts to their core. What You Need to Know Learning plays an enormous role in organizational stability. Whether it is for training, upskilling, reskilling and, ultimately, career pathing, an employer’s learning platform is often the best vehicle for an organization to set goals for its people or have an effective impact […]

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3Sixty Insights #HRTechChat with Ryan Anderson, Vice President of Global Research and Insights at Herman Miller

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Our latest guest on #HRTechChat was Ryan Anderson. As vice president of global research and insights at Herman Miller, he helps lead a team keen on investigating aspects of the world of work long-linked to the employee experience. More recently, their efforts have focused on how those dynamics play out amid a worldwide pandemic. Some in our audience may be aware that, for a long time, Herman Miller has been about far more than office furniture. Alongside Boston Consulting Group, Fortune, and “quite a few HR leaders,” Anderson says, the company is a founding partner of the Slack-launched Future Forum. This consortium strives to help “executives at leading companies deliver on the transformation needed to thrive in the post-pandemic world.” Part of that centers, of […]