Organizations employing thousands in staff and spanning thousands of miles in geographic footprint face a dilemma in human capital management. There is no way, really, for a centralized HR function to enjoy absolute, full command and control of every people-related nuance and idiosyncrasy at play at such a company’s many locations, let alone oversee everything from afar, back at headquarters. This should never be the goal anyway. Hardworking staff closest to the action always are in the best position to understand the day-to-day. This report explores an example. A large, dispersed company, Core-Mark International has long operated competitively as a decentralized organization. Even so, Core-Mark wanted greater centralization of HCM—not to exercise unnecessary control over the company’s many locations in North America (which were doing […]