Employers often underutilize their existing technologies for human capital management (HCM). Whether it be in payroll, time and attendance, scheduling, benefits administration, talent management, talent acquisition or employee training and development, the underutilization can be relegated to a narrow domain of the solution’s scope. Alternately, the underutilization can be widespread, systemic.
Some users are unaware of their underutilization. Still others may notice subpar results from the system in place and misplace blame for the situation. The root causes for these misunderstandings or miscommunications are many. For example, employees who led implementation may leave and take the knowledge of how a system works with them. Conversely, a solution integrator may do a poor job in training system-facing staff on how to get the most out of the software. There are other possibilities.
3Sixty Insights wrote this report with the intent of helping organizations see how an employer significantly underutilizing its existing HCM technology came to recognize this, deploy the untapped functionality, and realize value for the business. Here, the vendor providing that value is isolved. The breadth and depth of capabilities found in isolved’s solution pleasantly surprised the customer featured. So did the vendor’s willingness to work with this user in furthering along the latter’s vision for HR. This success story culminated in the customer’s decision to renew its software-as-a-service (SaaS) contract with isolved. Complete the form below to access the full case study.
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