#HRTechChat: Unleashing the Potential of HR Tech: How AI is Revolutionizing Learning and Development

In the ever-evolving realm of HR technology, the future of learning and development is undergoing a profound transformation. Artificial Intelligence (AI) is paving the way for innovative approaches that promise to revolutionize the way we acquire knowledge and skills. In a recent episode of HR Tech Chat, hosted by Jennifer Dole, we had the privilege of gaining invaluable insights from Larry McAlister and Josh Irmler, the CEO and founder of Landdai. Join us as we explore the exciting world of HR tech and discover how AI is poised to reshape the future of learning.

The Power of Generative AI: Redefining Speed, Cost, and Quality
One of the most compelling aspects of AI in HR tech, as highlighted by Josh Irmler, is its potential to address three critical challenges simultaneously: speed, cost, and quality. Traditionally, creating training materials and onboarding programs was a time-consuming endeavor. With the advent of generative AI, organizations can now develop comprehensive training resources in a fraction of the time it used to take. What previously took weeks can now be achieved in minutes.

Moreover, the cost implications of AI-driven learning and development are significant. Creating eLearning content can be expensive, particularly when considering technology expenses. AI solutions are changing this dynamic by making content development more cost-effective, ensuring that even smaller organizations can compete on a level playing field.

Perhaps the most exciting facet of AI in learning is its ability to deliver unmatched quality and personalization. AI can customize content to meet an organization’s specific needs while also tailoring learning experiences to individual preferences. The dream of truly personalized training is now within reach, thanks to AI’s capacity to understand unique learning styles and preferences.

Addressing the Fear of Job Displacement
One common concern when discussing AI is the fear that it will replace human roles. Larry McAlister and Josh Irmler were quick to dispel this notion, emphasizing that AI complements and enhances human capabilities rather than rendering them obsolete. Those who embrace and learn to leverage AI stand to gain a competitive advantage in their careers.

The real threat, as our experts noted, is not AI taking over jobs but the potential for individuals who fail to adapt to AI-driven workplaces to fall behind. The key takeaway is clear: AI is not a threat to jobs but a tool that amplifies human potential.

AI’s Impact on HR Tech: A Paradigm Shift
AI’s influence on HR technology extends far beyond learning and development. Larry and Josh discussed how AI is transforming HR processes, making them more efficient and data-driven. AI enables better decision-making, improves relationships, and drives innovation within organizations. It’s a paradigm shift that’s propelling HR into a new era.

Personalization: A Game Changer in HR Tech
Personalization emerges as a game-changing element in HR tech. The ability of AI to customize learning experiences and tailor them to individual preferences is nothing short of revolutionary. It democratizes data and tools, ensuring that everyone’s learning needs are addressed, leveling the playing field for all.

A Holistic Approach to Success
Josh Irmler shared an intriguing perspective on how AI can contribute to a holistic approach to success. By automating mundane tasks, AI frees up time for individuals to focus on their passions, both professionally and personally. This balance fosters a more fulfilled and productive workforce, a vision of success that goes beyond traditional metrics.

Embrace AI for a Brighter Future
In conclusion, the future of learning and development is bright, with AI leading the way. As AI technologies, especially generative AI, become increasingly integrated into HR tech, the possibilities for customization, personalization, and efficiency are boundless. Embracing AI is not merely a career choice; it’s a step toward success in the golden age of HR technology.

To learn more about Josh Irmler and Landai, you can visit landdai.com/freebook to access his book, “”The AI Edge: How to Gain the Competitive Advantage by Leveraging Generative AI.”” You can also connect with Josh on LinkedIn at Joshua Irmler. For more insights and discussions on the future of HR tech, keep an eye out for #HRTechChat episodes and join the conversation.

The future of HR tech is here, and it’s driven by AI. Embrace it, adapt to it, and unleash your full potential in the evolving landscape of HR technology.

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Jennifer Dole 00:00
Well hello, and welcome to another episode of #HRTechChat. I am your host, Jennifer Dole. And this is a podcast where we talk about all things HR tech, and the future of how people are using it. Today, I have a couple guests with me one, you know very well, Larry McAllister, welcome back. So excited to have you here.

Larry McAlister 00:27
Excited to be here. Thank you.

Jennifer Dole 00:29
And Larry do you want to invite our new guests today?

Larry McAlister 00:33
Sure. Our new guest, Josh Irmler, who is the L&D consultant, but really the CEO and founder of Landdai, which is literally an HR L&D department in a two minute set. Right one button and you’ll have a deck of training in two minutes. You can drink coffee slower than you can build an AI deck with land AI. So I’m happy to have Josh here we met about last year, when Gen AI was really taking off. And Josh, who has 20 years in OD and L&D experience said, I have an idea. I’m going to be able to build a deck and build training and build onboarding programs in the blink of an eye. So we’re so happy to have Josh here to talk about really what we think the future of learning is in this market. And in this generation of AI and this, this golden age of HR technology. So welcome, Josh, we’re so happy to have you here.

Josh Irmler 01:25
Thank you for inviting me. I’m looking forward to this. Jen, thank you so much for having me on the podcast. I’m really looking forward to our conversation.

Jennifer Dole 01:33
So let’s start with that really big question, Josh. What is the future of learning?

Josh Irmler 01:40
I believe within the context of generative AI, one of the things I’ve been thinking a lot about over the last 12 months is how can we leverage generative artificial intelligence to specifically meet needs that we have as l&d professionals. And so when I when I think about a lot of what we wrestle with as learning and development professionals, a few of the things that come to mind when I think about creating content, specifically for this world is how do we create this content faster? You know, because a lot of times it takes so much time to develop these programs to develop these courses. So speed becomes a very big issue. How do we how do we do this quicker? I think there’s another element that is important to think about. And that’s cost. You know, it’s so expensive sometimes to create these courses, and especially if we’re doing elearning, and the technology that’s involved with it. And then lastly, like there’s this element of quality, like how do we how do we get this content to even be more customized and personalized and, and so when I think about artificial intelligence, specifically within the context of the learning and development world, what I what I’m most excited about is the fact that I really believe artificial intelligence, generative AI is going to allow us to address all three of those issues. At the exact same time, we’re able to create content, we’re able to create trainings, upskilling programs that are happening, we can do this faster. I believe we can do this less expensively. And we can do it in a way that really is more custom and personalized than ever before. And typically the solutions we’ve seen in the past could do one of those things, possibly too. But we really haven’t had the technological advancements to be able to do all three of these things at once. And so there’s a lot of implications to that. But I think at its very core, the ability to solve those all those problems at the same time is pretty exciting.

Jennifer Dole 03:50
I agree. I mean, I think you hit on three of the major things that I hear from learning and development professionals when it comes to content, because it’s just in these agile organizations that we have created, or we’ve been forced to create the content changes to be able to respond to that, right?

Josh Irmler 04:16
Absolutely. I think there’s two elements to think of too, when we talk about being agile, to be personalized, customized. The way I like to define it is I like to think of custom content, being customed to whatever organization is creating these training materials. And so for so long, you know, many of the solutions have been more generic in nature, to where, you know, it was kind of a one size fits all, but as we’re getting more agile and as there are more specific needs that each organization has, and we have to really get, you know, customized with the content we create. It’s real really hard to do that at scale. Until now generative AI, it’s allowing us to customize the content. But then there’s another element not just customizing content to the needs of a particular organization. But I think another thing that AI is going to make possible is not just to customize the content, but also to personalize it to the individual learner. And this is something that has just never been possible before because of the amount of cost and time that would be involved to create literally personalized training for each and every one of your users. But now with artificial intelligence and generative AI, in theory, we could technically create training courses, we can create upskilling programs that had been tailor made not just to an organization, but also to an individual user, so that their learning styles, their learning preferences, even to some degree, their learning disabilities, could be taken into account when these eLearning learning courses are being created. Because the artificial intelligence will know these things, we give them those permissions, and it can create this content through the filter of personalizing it to the individual user, as well as customizing it to the specific organization that is leveraging it. And I think it’s really exciting that now these things are possible, because in the past, you’d have you couldn’t have afforded to hire an instructional designer to create a custom and personalized course for every individual employee in your company. But now with artificial intelligence, that is now a future that is becoming reality.

Larry McAlister 06:44
Yeah, the idea of, of just building one big training course that everyone goes to, and you hope it, every single person learns from that one idea, it’s an impossible dream that we had to use. There’s no other way to do it. Now with AI, we can literally say, we’re going to build this portion of the course for this population, or specifically for you, right, what is the way you want to learn, and the idea of speed. So now Josh, is talking about building a program at speed, right, delivering it to you in nine different versions or 150,000 different versions? That’s one part of speed. The other part is speed is I need to learn something today, right? Humans, adult learners need to learn it today, when they want it exactly when they need it on demand almost. And putting those two speed options together is really where we are. I mean, we’re not going to have to go to training. AI is bringing it all to me. Everything is a personalized assistant to me and Landdai I really hope.

Jennifer Dole 07:46
Yeah, well, I you know, a lot of people are worried that AI is going to replace them.

Larry McAlister 07:52
Yeah, but one thing I say though about that is some jobs will be replaced, some things will be replaced. But the idea of someone who really knows how to use this technology is gonna replace someone who doesn’t know how to use it. Yeah, that’s the big difference. So harnessing it, tech, augmented leadership is where the future is. And so embracing this kind of stuff, and Josh could talk about this better than me, is really where the next step is, taking the fear out of technology is where we are, we’re right at the brink of that right now.

Josh Irmler 08:24
The metaphor that I like to use sometimes is that this conversation has actually happened over and over throughout history. So I think about when we used to be an agrarian culture, you know, 100, 150 years ago, where everybody was basically farmers, you know, and then all of a sudden, somebody came out and invented the tractor. And it was like, oh, no, all of us farmers are going to be out of business. Well, yes, to some degree, there was some movement that happened. But in the whole scheme of things, what it did was created opportunities for people to leverage their skills and abilities in brand new endeavors and to be innovative in different ways. And so the same thing happened when the car came out where all the blacksmiths were like, where are we going to get our money from? You know, we used to make horse shoes for all the horses that you know. And so this is just a normal part of human evolution. And there’s always this fear that Oh, no, this is going to wipe out all the jobs. To some degree, it might. But for those who are listening to this podcast, what that means is, you already are on the forefront of innovation. You’re already thinking about how to be agile, even in your own personal career. So if you’re listening to this, you’re probably not somebody who has to actually be worried about that. Because like, you know, Larry said, AI is not going to take your job, but somebody who is leveraging AI, they might, but the people I’m concerned about are the people who are ignoring all of this and now 36 months from now 48 months from now, because they haven’t, you know, adopted some of these tech analogies and learn how to use these technologies. Yes, those individuals probably do have something to fear not because of AI. But because all the people who are going to be adopting this technology in a way that makes them so much more productive. The average person just won’t be able to keep up, you know, with somebody who is leveraging this technology.

Jennifer Dole 10:20
I certainly think there’s a lot of L&D professionals out there kind of geeking out about AI, and trying to figure out how to talk about it within their business. Maybe the CEO comes to them and says, How does this impact us? Like, what are some words of advice for that l&d person, in speaking to their executives about the future of learning and AI? And how they can incorporate it more into l&d and bring it into the business and not have people be afraid of it?

Larry McAlister 10:55
Yeah, just say a few words before Josh, because he just said, speed and cost, speed and cost faster and cheaper? Has not has that not been what we’ve always been after, since we were born, do it faster, do it cheaper, do it faster, do it cheaper. And then and as Josh said earlier, with high quality now, now high quality is the best option. So Josh, I’ll let you go from there.

Josh Irmler 11:16
Yeah, no, I think especially when you’re talking with the executives, that’s a language that they would definitely understand. And then I think as you’re talking to some maybe middle managers to help them with some very real tools, you know, there are so many amazing generative AI tools out there. Of course, I’m the CEO of one of those tools. But there are dozens and dozens of tools that can make you so much more effective. You know, as you’re developing things, there are now AI tools to create training videos, there are now AI tools to create entire, you know, trackers where they can create and write out, you know, transcribe all of your meetings, and even meetings you’re not attending. And so that’s super, super helpful. And I think just looking at ways to making your life more efficient and better by leveraging these tools is a great way to frame it. Because I don’t know about you, I know for me, I like to think of the ability of future where I have a life outside of work, you know, because I have hobbies, and I have family, and I have friends. And as much as I love the work that I get to do, I like to take a very holistic approach to life. And so by allowing artificial intelligence to take care of those more mundane, kind of what I would refer to as busy work activities, that’ll that allows me more margin and time to really focus on those things that I’m most passionate about the things that I really get excited about, and be able to produce those things more quickly, at even better quality so that I have the margin for you know, having that balance at home. And having that balance in my everyday life that hopefully we can create a more holistic success as we leverage AI to do the more ordinary and mundane tasks that most of us maybe don’t want to do.

Jennifer Dole 13:13
Well, that just reminds me of a conversation that Larry and I have all the time, which is AI gets you to the conversation faster. Yes, there’s still a really big human element at work. And at work in using AI. And you know, if you can take away some of that main mundane work and get to that conversation thinking how much better the relationships are, the collaboration is, the innovation is.

Larry McAlister 13:45
We used to talk about intelligent quotient IQ, and then emotional quotient EQ. That’s an old term, right. And it was sort of blurred, because there was no way to differentiate those two things. You’re a human being you’re doing both at the same time. But now when we’re talking to the AI, we’re talking about your intelligence quotient is so much higher because of these tools in your back pocket. So the human is always going to have to bring the EQ and bring these tools with them to have better conversations, faster conversation with more actionable items. And that’s the beauty of it. I mean, that’s the most important thing. Land AI and others you have five of these tools in your back pocket automatic metrics, a tool that’s looking at you and telling you on your zoom call. Are you talking too fast? How many times you just say I’m all these things around you instantly personalized is making you a better leader making you a better employee. And as Josh said, making you a better human. Right, we just we just learned so much faster now. It’s so much easier to learn and get better. We’re in the golden age for sure.

Jennifer Dole 14:43
Yeah. I think a lot of the like assumptions that we’ve made, or the feelings that we’ve brought forward in at work can now be kind of validated through AI, right. Like I think about my backgrounds and performance and succession. And, you know, women have always said, I’m not getting the same feedback that my male counterparts are getting. And it’s been so hard to validate that feeling. But now with AI, you can look at the comments in performance reviews. And it’s true, right? We’re talking to men about strategy and vision. And we’re talking to women about execution and operations. And so I think too, like that’s hopeful for us, right? So it’s like taking away that mundane work, kind of looking at data in a completely different and objective way is helpful. And it does impact us write it in a positive way.

Larry McAlister 15:50
Good democratization of data, democratization tools, right? It takes the, it takes the idea that I’m building something probably for me, right? Humans build stuff for themselves, and they hope everybody else gets it. What we’re doing now with this kind of AI psychometrics, how do you want to learn? How do you want to learn? What do you want to learn? What do you need, no matter who you are, right? It just it levels, the playing field with these kinds of tools.

Jennifer Dole 16:16
That personalization, if we could just go hit on that again, I mean, that’s a game changer, isn’t it?

Josh Irmler 16:21
Yes, we like to say that we’re trying to do for learning and development training resources, what Chipotle did for burritos, right? Everybody standing in line gets their own burrito, they don’t have to go and get the one that the person in front of them got. But for so long. That’s how learning development happened. Because the economics of it was the only way it was feasible. And so now with artificial intelligence, we have this incredible opportunity to scale like never before. To think about it from a high level. For hundreds of years education has been built around a model that there is one teacher for 25 to 40 students. And we understand why that was the case, it was the only way to make it financially possible, you know, you had a teacher, you paid them, and you get enough students in there and the economics of it worked out. Now what we’re finding in corporate world over the last 10 or 15 years, through kind of the bloom studies and others is that one on one is really where there’s effectiveness, you know, you get a coach or consultant, and they are coaching, consulting, mentoring one other individual. And we’re now seeing that some of the best results when it comes to human development, or behavioral modification, that the that they’re people are really changing their behaviors in the context of work in a one on one case, however, what if we could totally flip the script where it used to be one teacher for 30 or 40 students now because of AI, and our ability to clone these personas or avatars as teachers, now we can come along and give every one student, theoretically, a dozen teachers, where this one teacher now has not only been fine tuned and trained in whatever scholastic discipline, such as you know, whatever it is, they’re trying to learn, but they also are fine tune in the way that that individual person needs to learn. So it’s not just the customization of content, it is literally the customization of the teacher, which I think is absolutely fascinating when we talk about this.

Larry McAlister 18:41
With ChatGPT, which is the most I guess, widely available, you know, generative AI, you can say things like, you were a five person board of directors for me, and you have five different personas, give me advice on a marketing plan, you get five different recommendations like that. And what Josh was talking about, imagine that for students or adults how to learn, like God, how many people got left behind because they had either a learning disability or it wasn’t right for them the way that the school teacher went. So we’re in an entirely new world of learning.

Jennifer Dole 19:14
Yes, we are. So Josh, if more people want to find out about what you’re doing, where can they find you? How can they learn?

Josh Irmler 19:26
Yeah, I’d love for them to grab my book. In fact, I told you earlier, I make it available to anybody in your audience, and we’ll make it available for them for free. So if they want to go to landai, that’s http://www.landdai.com/freebook. And that’s for your audience. They can download the book that I wrote on this subject. It’s called the AI edge how to gain the competitive advantage by leveraging generative AI. I think you even mentioned you could throw that in the show notes. So A check us out@lynda.com. For more, you know details about the solution that we have, we have a solution for individuals. But we also have an enterprise solution that’ll create entire elearning courses, it’ll create entire upskilling programs and law, as Larry said, it’ll do it all in less than two minutes amongst a lot of other great resources that are out there. And then, of course, LinkedIn, I’d love to connect with you there at Joshua Irmler, in LinkedIn. And so we’d love to continue this conversation. And however we can help you as individuals, or help entire organizations we come in to do consulting on the subject of generative AI. And we’d love to help you really bring your organization into this new age of artificial intelligence. And so if our consulting can help anybody out there, we’d love to be a help in any way we can.

Jennifer Dole 20:52
Amazing. And Larry, where can people find you?

Larry McAlister 20:57
Yeah, LinkedIn is the best place. The book will be out right around the time that this podcast drops. So look for the book, The Power to Transform, and connect with me.

Jennifer Dole 21:07
And of course, we’ll be at HR tech 3Sixty Insights will be there. And we’d love to bump into you, as well. So, Josh, thank you so much for joining us today and talking about the future of learning and how AI impacts it. This was really insightful and really mind blowing the personalization thing. I’m gonna think about that for a few more days. I think that’s a really cool. And Larry, as always, thank you so much for showing up and popping in and sharing your wisdom. This is a great podcast is gone by way too fast. I think we can continue talking about the possibilities here for a long time. But we’re at the end of time. And we just want to you know, have our listeners and our audience, get a peek at how other people are thinking about this. So thank you for joining us, and we’ll catch you again on another episode of #HRTechChat.

Josh Irmler 22:00
Thank you, Jennifer.

Larry McAlister 22:01
Thanks, Jen.

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