AI is changing the game—but not in the way you think. In this episode of #HRTechChat, we’re sharing a special swapcast from the PeopleTech podcast hosted by Mark Feffer, featuring Samrat Krishna of Darwinbox. Samrat unpacks how AI agents are […]
#HRTechChat: Meredith Reilly on Building Your Advisory Village and Scaling HR Strategically
Small businesses face growing complexity in HR, payroll, and benefits—but too often, leaders carry the burden alone. In this episode of #HRTechChat, Dylan Teggart talks with Meredith Reilly, Chief Sales Officer at isolved, about why it’s time to stop going […]
Anatomy of a Decision: How Kreg Tool Company Connected Office and Deskless Workers
Unlock the Full Story Behind Kreg Tool Company’s Internal Communications Transformation Kreg Tool Company, a legacy woodworking tools manufacturer, faced a growing communication divide between its office and manufacturing employees. Seeking to unify their workforce and deliver real-time updates, Kreg […]
GTM Innovators: Texting with Intent – Phil Portman on Smarter SMS for Modern GTM Teams
In this episode of GTM Innovators, we sit down with Phil Portman, founder and CEO of Textdrip, to explore how SMS is evolving from a simple communication tool into a powerful, intent-based automation channel for modern go-to-market teams. Phil shares […]
Video: Why Sales – Not Software – Is Winning the Deal
In this video, Nicholas Biron highlights a growing trend in software sales: the product isn’t winning deals—people are. As AI and feature sets across vendors begin to look indistinguishably similar, sales execution has become the real differentiator. Drawing from analyst […]
Video: Why Legacy Brands Fail – The Cost of Ignoring Innovation
In this video, Nicholas Biron unpacks a pattern he’s seen across industries: resistance to innovation is the fastest path to irrelevance. From cabs vs. Uber to Sears vs. Amazon, he explores how companies that once dominated their sectors crumbled when […]
Video: The Dark Side of AI in Customer Service
In this video, Nicholas Biron shares a firsthand critique of how AI is being implemented across customer service operations—and why it’s often failing. Drawing from real experiences with major brands like Verizon and Amazon, Nicholas unpacks the common breakdowns in […]
Research Preview: How Are AI and Automation Transforming Product, Marketing, Sales, and Customer Success Teams?
Framing the Hypothesis In 2025, we believe we’re no longer just experimenting with AI—we’re evolving alongside it. The central hypothesis of our research holds strong: AI and automation are enhancing team efficiency, reducing time to market, and driving revenue growth […]
GTM Innovators: Creating Demand Through Community – A GTM Chat with Mark Kilens
In this episode of GTM Innovators, we sit down with Mark Kilens for a conversation that brings us back to the GTM fundamentals. Mark is the VP of Marketing at EasyLlama and Founder of TACK. Mark shares how the most […]
GTM Innovators: Vetting the Future with John Baldino – Trust, AI, and the Human Touch
In this episode of GTM Innovators, host Kyle James sits down with John Baldino, President of Humareso and co-host of the But First Coffee Podcast, for a candid conversation on the future of AI in the workplace. This discussion explores […]
#HRTechChat: Ahmad Noordin on HR-IT Collaboration and Simplifying Employee Tech
As organizations face growing complexity and rapid change, the need for simple, integrated HR solutions is more urgent than ever—especially in industries where high attrition and operational efficiency collide. In this episode of #HRTechChat, 3Sixty Insights’ Dylan Teggart sits down […]
#HRTechChat: Heidi Barnett on ApplicantPro’s Evolution and Integration with isolved
As workforce expectations evolve and hiring challenges mount, the need for seamless, scalable recruitment strategies has never been more critical—especially in industries where speed and simplicity make or break business outcomes. In this episode of #HRTechChat, 3Sixty Insights’ Dylan Teggart […]
GTM Innovators: Reimagining BPO with AI – Innovation and Insights from OneSource CSO Scott Newman
In this episode of GTM Innovators, we sit down with Scott Newman, Chief Strategy Officer at OneSource, to explore how AI is fundamentally transforming the BPO industry. Scott shares how OneSource is leveraging its platform, CalibrAIte, to move beyond traditional […]
GTM Innovators: Empathy at Scale – Mike Lemire on Customer Success in a Digital World
In this episode of GTM Innovators, Kyle James sits down with Mike Lemire of Harmonic Leadership—musician turned customer success executive—for a wide-ranging conversation on the evolving role of CS in go-to-market strategy. From his early days at Blue Note Records […]
HRTechChat: How Yutaka Takagi and isolved Are Solving Hiring & Retention Challenges in QSRs
As quick-service restaurants (QSRs) continue to adapt in a post-pandemic world, the challenges of managing a dynamic, high-turnover workforce have never been more complex. In this episode of HRTechChat, 3Sixty Insights’ Geoff Webb sits down with Yutaka Takagi, Principal Product […]
Analyst Insight: Empowering the Frontline Workforce – Inspiring Change Through Intelligent Communication and Insights
In an era where digital transformation is reshaping industries, frontline workers—who make up nearly 80% of the global workforce—often remain underserved by enterprise technology. Beekeeper addresses this gap by leveraging AI-driven solutions to enhance communication, engagement, and operational efficiency. By […]
Analyst Insight: Modern Sales Efficiency – Integrating Data, Prioritizing Leads, and Reviving the Phone
In today’s fast-moving sales environment, organizations deploy a variety of tools to support their revenue teams. While these technologies are intended to drive efficiency, the unintended consequence is often disjointed system sprawl, with sales reps toggling between CRM platforms, engagement […]
Guest Podcast: 3Sixty Insights’ Dylan Teggart on How to Evaluate AI
Mark’s guest is 3Sixty Insights’ Dylan Teggart. As you’d expect, as an analyst Dylan tracks a lot of vendors and talks to a lot of customers about their use of AI and technology, specifically in HR. They are going to […]
Analyst Insight: The Hidden AI Adoption Barrier – Why 80% of Companies Aren’t Ready
Artificial intelligence (AI) has been touted as the future of business, promising efficiency, automation, and transformation. Although AI is advancing rapidly, meaningful adoption creating business value has been moving slower than many expected. The issue isn’t fear or resistance—it’s something […]
Council Guest Post: What If GenAI Improves Your Mental Health?
My smart assistant for my stress-free work life. My Life Before My Smart Assistant Before I adopted my smart assistant, I was constantly checking my emails, tempted to reply to them as soon as I read them with minimum thinking […]