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Namely Webinar: Practical Advice for Leading HR Through Uncertain and Unpredictable Times – August 21st @ 2pm Eastern

About Webcast In today’s climate of shifting administrations, economic uncertainty, and evolving workplace expectations, HR leaders are being challenged like never before. The pressure to deliver results, preserve culture, and support employees—often with fewer resources—requires a new level of agility […]

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Video: The Dark Side of AI in Customer Service

In this video, Nicholas Biron shares a firsthand critique of how AI is being implemented across customer service operations—and why it’s often failing. Drawing from real experiences with major brands like Verizon and Amazon, Nicholas unpacks the common breakdowns in […]