This infographic highlights key findings from 3Sixty Insights’ benchmark research, completed in partnership with Insperity, on the growing importance of service-enabled HCM. The research reveals that while organizations continue to invest in HR technology, only 13% fully utilize their HCM platform, and nearly half are willing to pay more for better support. It also shows that poor customer service, underutilization, and compliance challenges are major contributors to vendor dissatisfaction and switching, reinforcing that long-term success depends as much on the quality of service and partnership as the technology itself.
Want the complete story behind these findings? Download the full Benchmark Report, Why Half of Businesses Want to Invest in Service-Enabled HR That Actually Works, to explore the complete research, methodology, and recommendations for maximizing the value of HR, payroll, benefits, and workforce management technology investments.
Download the report: https://3sixtyinsights.com/benchmark-report-why-half-of-businesses-want-to-invest-in-service-enabled-hr-that-actually-works/