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Operational Excellence

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#HRTechChat: Aman Kaur-Shaik on Why AI Adoption in HR Starts with Knowledge, Data, and Culture

Posted on March 4, 2026March 26, 2026 by Dylan Teggart

In this episode of #HRTechChat, Dylan Teggart speaks with Aman Kaur-Shaik—HR Director at Nutrien, member of the 3SixtyInsights Global Executive Advisory Council, and a 2024 Global Top 100 HR Executive—about what it really takes for organizations to adopt AI successfully. […]

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Rethinking Recurring Revenue: Why Customer Retention Is the Real Growth Strategy

Posted on February 19, 2026February 19, 2026 by Nicholas Biron and Kyle James

Kyle James and I recently had a conversation with Zuora, one of the early pioneers and leading platforms in subscription-based billing. They have spent more than a decade helping organizations operationalize recurring revenue models. What stood out in our discussion […]

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Research Agenda: Workforce Strategy, HR Enablement & HR Technology in an AI-Augmented World

Posted on February 17, 2026February 17, 2026 by Nicole Roberts

Analyst Overview Nicole brings more than 20 years of senior HR leadership experience, including serving as Chief People Officer and the first HR executive at several high-growth, private-equity–backed, and multi-site organizations. She has built HR functions from the ground up, […]

#HRTechChat: Do More With Less Is Breaking Managers (and What to Do About It) — with JD Dillon

Posted on February 5, 2026February 5, 2026 by Dylan Teggart and JD Dillon

In this episode of #HRTechChat, Dylan Teggart is joined by JD Dillon—advisor, speaker, and author of The Modern Learning Ecosystem—to unpack the “do more with less” reality shaping work in 2026 and why managers are taking the brunt of it. […]

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Are GTM Teams Vibe Coding Before They Commit to Platforms Like Gainsight?

Posted on January 29, 2026January 29, 2026 by Kyle James

In many cases, GTM software underdelivers not because it lacks capability, but because teams commit to it before they are operationally ready to absorb it.  That observation has been coming up with increasing frequency in recent conversations with customer success leaders, RevOps teams, and […]

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When Organizational Change Becomes Organizational Damage

Posted on January 28, 2026January 28, 2026 by Nicholas Biron

Over the past several months, I have been sharing a series of posts and videos focused on what I believe is one of the most troubling issues facing organizations today. It is not change itself. Change is necessary. In fact, […]

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The Hidden Cost of Organizational Restructuring: A Caution to Executive Leaders

Posted on January 22, 2026January 22, 2026 by Nicholas Biron

Early in the year, many executive teams confront what feels like an unavoidable reality: organizational restructuring. Budgets reset. Strategies are revisited. New leadership arrives. Pressure mounts to fix what is not working and accelerate progress toward new goals. On the […]

GTM Innovators: Why AI Is Making Average Marketing Easier and Great Marketing Rarer

Posted on January 12, 2026January 11, 2026 by Kyle James

AI has made it easier than ever to produce content, launch campaigns, and optimize performance at scale. But has it actually made marketing better?  In this episode of GTM Innovators, Kyle James sits down with Joey Lai, B2B Marketing Director at Mastercard, for a candid and […]

#HRTechChat: The Economics of HR – Speaking the Language of Business with Maria Scarangella

Posted on January 7, 2026January 30, 2026 by Nicole Roberts

In this episode of #HRTechChat, Nicole Roberts is joined by Maria Scarangella to tackle one of the most persistent challenges facing HR today: proving business value in a climate defined by cost pressure, efficiency mandates, and heightened executive scrutiny. Drawing […]

#HRTechChat: Jeff Smith of 15Five on Building Better Managers in the Age of AI

Posted on December 12, 2025January 5, 2026 by Nicole Roberts

In this episode of #HRTechChat, Nicole Roberts sits down with Jeff Smith, COO of 15Five, to unpack what it really takes to build better managers in an era of AI, constant change, and overflowing HR to-do lists. A psychologist by […]

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Analyst Insight: What Makes a Certified Great Place To Work Company

Posted on December 11, 2025December 11, 2025 by Dylan Teggart

Many careers pages today seem to carry a badge: “Great Place To Work Certified.” But to the job market, what does it typically signal, and where does it fall short? As an analyst engaging with HR leaders, employees, and HR […]

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Video: Human in the Loop or Just a Checkbox? Rethinking AI in HR and Support

Posted on December 10, 2025December 10, 2025 by Nicholas Biron

In today’s video, Nicholas Biron break down a growing problem in both customer service and employee experience: AI is being used as a barrier, not an enabler. Vendors love to talk about “human in the loop,” but in reality, that […]

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Council Guest Post: HR Transformation: Effective Communication Strategies

Posted on December 5, 2025December 4, 2025 by Aman Shaik

Building Trust and Engagement through transparent and effective communication Introduction The landscape of Human Resources (HR) is continuously evolving, driven by technological advancements, globalization, and changing workforce dynamics. As organizations seek to stay competitive, HR transformation has become a vital […]

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Efficiency, Precision, and Discovery: Lessons from Vanillasoft’s Marketing Leaders

Posted on December 4, 2025December 3, 2025 by Kyle James

As part of our ongoing Go-to-Market (GTM) Research, I recently sat down with Jeannie Zaemes, Senior Vice President of Marketing, and James Bishop, Vice President of Marketing at Vanillasoft, for an open conversation about how marketing and GTM strategies and programs are evolving.  Vanillasoft is […]

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Research Agenda: 2026 Go-to-Market B2B

Posted on November 18, 2025November 20, 2025 by Kyle James

Introduction Building on the insights and conversations from the 2025 GTM Research Agenda, this year’s focus deepens our understanding of how efficiency, authenticity, and AI collaboration are shaping modern go-to-market strategies. Through discussions with industry leaders and operators, we’ve identified […]

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GTM Innovators: The GEO Playbook – How Partner Marketing Fuels AI Discoverability with Michael Cole

Posted on October 27, 2025October 27, 2025 by Kyle James

In this episode of GTM Innovators, host Kyle James sits down with Michael Cole, SVP of Marketing at Everflow, to explore how Generative Engine Optimization (GEO) is redefining the rules of search and discoverability. As AI tools like ChatGPT and […]

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work – Part 2 of 2

Posted on October 23, 2025October 23, 2025 by Dylan Teggart

AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work Part 2 of 2: What It Means for the Job Market, HR Leaders, and the Future of Performance Management Editors note: This is the second part of […]

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work – Part 1 of 2

Posted on October 21, 2025October 23, 2025 by Dylan Teggart

Part 1 of 2: Inside John Stankey’s Memo and the Rise of Market-Based Management at AT&T One piece of workplace-related news that I haven’t been able to get out of my head is the memo AT&T CEO John Stankey sent […]

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Council Guest Post: When Early-Stage Companies Should Actually Use AI (It’s Rarer Than You Think)

Posted on October 9, 2025October 8, 2025 by Alan Gold

Last week, I wrote about the AI feature trap—how early-stage companies add AI to their products not because users need it, but because it sounds sophisticated. The farm implement metaphor from the Shelburne Museum struck a nerve: too many companies […]

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Council Guest Post: HR Transformation – Data-Driven HR Decisions

Posted on October 8, 2025October 8, 2025 by Aman Shaik

Utilizing Analytics to Inform and Drive HR Transformational Initiatives Introduction In the dynamic landscape of human resources, the role of data and analytics has evolved from a mere supportive function to a central pillar in shaping HR strategies and decisions. […]

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