Workforce Management

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HR Must Speak the Language of the Business or Be Excluded from the Decisions That Matter

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HR leaders are not lacking insight, empathy, or strategic intent. What often limits their influence is not the absence of data, but the absence of shared language with the executives making organizational decisions. Even when HR has the right information, its impact can fall flat if those insights are not framed in terms that connect directly to how leaders think about performance, risk, and value creation. In a recent episode of HRTechChat, I spoke with Maria Scarangella, founder of Marstella and former Vice President of Talent and Enterprise Learning at GEICO. Our conversation explored a challenge many HR leaders intuitively understand but often struggle to address directly: HR is not sidelined because it lacks value. It is sidelined when its insights are framed in HR […]

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When Organizational Change Becomes Organizational Damage

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Over the past several months, I have been sharing a series of posts and videos focused on what I believe is one of the most troubling issues facing organizations today. It is not change itself. Change is necessary. In fact, years ago I wrote extensively about how organizations fail when they cannot keep pace with technology, competition, and shifting market dynamics. That belief has not changed. What has changed is the type of organizational change I am seeing. In many cases, it is so disruptive that it genuinely raises the question of how some businesses manage to stay operational, let alone profitable. One of the earliest themes I raised in this series was the rapidly shrinking tenure of executive leadership. CEOs, CROs, CMOs, and product […]

#HRTechChat: The Economics of HR – Speaking the Language of Business with Maria Scarangella

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In this episode of #HRTechChat, Nicole Roberts is joined by Maria Scarangella to tackle one of the most persistent challenges facing HR today: proving business value in a climate defined by cost pressure, efficiency mandates, and heightened executive scrutiny. Drawing on her 37-year career at GEICO—including leadership of a $2.5B P&L—and her current work building Marstella, Maria explains why HR risks losing its strategic seat when it speaks only in HR metrics instead of business outcomes. Together, they explore how quantifying the true cost of hiring, onboarding, training, and turnover can fundamentally change executive decision-making—from smarter workforce planning to more targeted investments in technology and development. Maria outlines why “a lot” is not a number, how lifecycle cost visibility creates accountability across leaders, and why […]

#HRTechChat: Jeff Smith of 15Five on Building Better Managers in the Age of AI

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In this episode of #HRTechChat, Nicole Roberts sits down with Jeff Smith, COO of 15Five, to unpack what it really takes to build better managers in an era of AI, constant change, and overflowing HR to-do lists. A psychologist by training with deep R&D and product experience, Jeff brings a rare lens on how organizations can redesign systems, expectations, and technology to truly support people leaders—not just measure them. They dig into the mounting pressure on HR and managers, the shift from “HR owns all people issues” to shared accountability, and why management has to be treated as a daily practice, not a one-time promotion. Jeff explains how tools like 15Five and Kona AI can turn everyday one-on-ones into continuous performance data, simplify review cycles, […]

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Analyst Insight: What Makes a Certified Great Place To Work Company

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Many careers pages today seem to carry a badge: “Great Place To Work Certified.” But to the job market, what does it typically signal, and where does it fall short? As an analyst engaging with HR leaders, employees, and HR tech vendors, it seems like Great Place To Work certification is seen less as the sole indicator of a “good company” and more as part of a body of evidence that includes retention statistics, internal mobility metrics, cultural trends, and employee feedback initiatives. Taking a Closer Look Great Place To Work (GPTW) is a workplace culture consultancy that has spent over 30 years researching employee experience and positioning itself as a global authority on workplace culture. GPTW says more than 10,000 companies across 60 countries […]

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Video: Executive Turnover Is Disrupting Business – Here’s How to Keep Momentum

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In this video Nicholas Biron explores the rising challenge of short executive tenures, now averaging around 18 months, and how this trend disrupts organizational strategy, marketing plans, and product execution. Drawing on research and firsthand observations, Nicholas emphasizes the importance of leadership retention and institutional knowledge for business success. He cautions that frequent executive changes can stall momentum, create strategic uncertainty, and ultimately hinder organizational growth.

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Analyst Insight: California Labor Laws and Compliance – Burden, Benchmark, or Competitive Advantage?

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In more than one phone call with customers, vendors, or other analysts in the HR technology industry, I’ve heard the claim that it’s hard to do business in the state of California. According to these conversations, the state is riddled with unnecessary compliance, too many hoops to jump through, a mountain of litigation risk, and constant changes to the rules. Business groups frequently cite labor, wage, and climate regulations as part of a broader, burdensome business environment. So, I decided to take a look. Is the situation in California really as out of control as people claim? Fact vs Fiction To start, there is a significant kernel of truth behind these claims, especially when compared to the rest of the United States. California’s 2025 statewide […]

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California Labor Laws and Compliance: Burden, Benchmark, or Competitive Advantage? | Perception, Future Trends, and the Role of HR Tech

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Part 3 of 3: Perception, Future Trends, and the Role of HR Tech In this final installment, we shift from diagnosis to implications. After situating California within the US and global context, we’ll explore why the “impossible to operate” narrative persists and how HR technology can transform high-compliance environments into lasting advantages. High wages, aggressive enforcement, litigation exposure, and complex rules do create real operational friction, and business-oriented groups consistently highlight these burdens. But in practice, part of this also stems less from irrational rules but more from the collision of California’s modern workforce standards with outdated, under-resourced HR teams and fragmented systems. For many companies, these laws and their internal resources are like oil and water. Multi-jurisdiction employers face friction, especially if their HR […]

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California Labor Laws and Compliance: Burden, Benchmark, or Competitive Advantage? | Global Context & Real-World Impacts

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Part 2 of 3: Global Context & Real-World Impacts Having established California as a state with high compliance standards in the US, this second installment broadens the perspective to a global context. We’ll compare California with similar economies and analyze how its policies impact workers and employers in real-world situations. How Does California Compare Globally? Compared to other major Western economies, California is much less extreme. To start, most of these countries already have many of these workplace laws in place, but also have unique nuances. In Canada, the American concept of “at-will employment” is not recognized and broadly considered illegal. Unlike in the US, where employment can be terminated at any time for any legal reason, Canadian employers are required to provide proper notice […]

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California Labor Laws and Compliance: Burden, Benchmark, or Competitive Advantage? | Myths, Realities, and US Benchmarks

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Part 1 of 3: Myths, Realities, and US Benchmarks In more than one phone call with customers, vendors, or other analysts in the HR technology industry, I’ve heard the claim that it’s hard to do business in the state of California. According to these conversations, the state is riddled with unnecessary compliance, too many hoops to jump through, a mountain of litigation risk, and constant changes to the rules. Business groups frequently cite labor, wage, and climate regulations as part of a broader, burdensome business environment. So I decided to take a look. In this opening installment, I outline the context: Is California’s situation truly as dire as they say? Why do so many executives say that California presents challenges for employers, and what does […]

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Market Alert: Dayforce Expands Its Single AI Platform to Strengthen Enterprise HCM Capabilities

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Dayforce, Inc. is expanding its position in the HCM market with a series of AI-driven product enhancements designed to help large employers manage labor, compliance, and productivity more efficiently. The Minneapolis- and Toronto-based software company, which now counts many large-enterprise customers, along with the Government of Canada and federal agencies in the US, reports steady growth. With more than 7,000 customers using Dayforce, the company boasts a 98% customer retention rate and strong platform loyalty. Recent updates include Strategic Workforce Planning, Dayforce AI Workspace, and Dayforce AI Agents. All of these features are designed to help organizations connect workforce strategy to business outcomes within a single, AI-powered experience. Strategic Workforce Planning, accelerated by the acquisition of Agentnoon, enables the modeling and forecasting of skills, costs, […]

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Case Study Vignette: Amdocs Streamlines Contingent Workforce Operations through Papaya’s Contingent OS

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Partnering with experts who can help you reach and stay ahead of technological advances is a must in today’s world. Amdocs Limited provides such expertise by managing information technology (IT) services in different disciplines, ranging from designing and optimizing networks for telecommunications customers such as Bell Canada, AT&T, T-Mobile, Telefonica and Claro to providing content adjustments to movies and series for customers like Netflix. The multinational corporation acquires 4-6 companies each year, and Shachar Teper, who heads Amdocs’ department of business services and procurement, is in charge of the technology services that Amdocs acquires in order to support projects. “What I am purchasing is two major products,” Teper explains. “There’s the time and materials (T&M), which is the resources based on time and material that […]

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Council Guest Post: CHRO Briefing – Applying Generative AI to the Workforce

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Generative AI is transforming how work gets done, but its impact will be uneven. For CHROs, the challenge is to look beyond product demos and hype to understand what AI truly changes in the workforce. In this CHRO Briefing, Steve O’Brien offers a practical framework to help HR leaders pace adoption, redesign roles, and govern responsibly. Inside the Briefing: Learn how work divides into three realities: task, system, and structural that determine AI’s true impact. Understand why most early value will come from acceleration and augmentation, not full automation. Explore how CHROs can partner with CIOs to align technology, governance, and workforce design. Get six clear imperatives for responsible GenAI adoption across the enterprise. Why It Matters:AI adoption is a workforce transformation—not just a technology […]

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Market Alert: UKG and Google Cloud Deepen Partnership to Accelerate Agentic AI in HR, Pay, and Workforce Management

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In a move that underscores the accelerating convergence of HR tech and advanced AI, UKG and Google Cloud announced a major expansion of their partnership earlier this month, designed to bring agentic AI into the daily work experience of tens of millions of employees worldwide. UKG selected Google Cloud as its primary provider for AI and data analytics, integrating Gemini Enterprise, Gemini models, and BigQuery to power its UKG Bryte AI agents across the Workforce Operating Platform. The goal is to provide employees and leaders with conversational, data-driven insights that drive productivity, reduce administrative burdens, and create more adaptable workplaces. Why It Matters: The Bigger Picture in HR Tech UKG’s deep integration with Google Cloud positions it among a growing wave of HCM vendors investing […]

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Council Guest Post: HR Transformation – Developing Talent and Skills for the Future

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Preparing the Workforce for Future Challenges and Opportunities Introduction In today’s rapidly evolving world, organizations must continually adapt to stay competitive. To do this successfully, they need to focus on developing talent and skills that will prepare their workforce for future challenges and opportunities. In my experience transforming HR, I have seen firsthand the importance of a strategic approach to talent development and skill building. Let’s explore on how organizations can achieve this goal. Understanding the Future of Work To effectively develop talent and skills for the future, it is essential to understand the changing nature of work. Technological advancements, globalization, and demographic shifts are reshaping the workforce landscape. Jobs that once required manual labor are now being automated, and new roles are emerging that […]

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3Sixty Insights Is Proud to Share That Dylan Teggart Has Been Named to Engagedly’s 2025 Top 100 HR Influencers List

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3Sixty Insights is proud to share that our very own Dylan Teggart has been named to Engagedly’s 2025 Top 100 HR Influencers list in the category of People Analytics & Workforce Strategy! We’re thrilled to see Dylan’s impactful research and insights recognized among such an impressive group of HR leaders. View the full list on Engagedly’s website here:  Engagedly’s 2025 Top 100 HR Influencers

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Workday VNDLY Is Defining the Future of Total Workforce Management

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At its town hall yesterday, Workday outlined a clear strategic shift for VNDLY, its vendor management system that helps organizations manage external or contingent workforces (contractors, freelancers, etc.). VNDLY is being revamped from a traditional vendor management system into an AI-enabled “control plane.” Admittedly, I was unfamiliar with this term, but a ‘control plane’ serves as the brain of an enterprise system or systems. It sits above tools a system may have for HR, payroll, ATS, etc, to interpret that data, apply policies, and orchestrate actions through AI and automation. Kind of like a conductor for your HR tech orchestra. Led by Mariana Santiago, John Adkins, Hannah Atkins, and Stephen Middleton, the session highlighted Workday’s VNDLY as a key piece of the company’s wider agentic […]

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work – Part 2 of 2

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AT&T’s Market-Based Culture Shift and What It Reveals About the Future of Work Part 2 of 2: What It Means for the Job Market, HR Leaders, and the Future of Performance Management Editors note: This is the second part of a two part series on this topic. For the first part, you can find it here [hyperlink]. In my first installment of this series, I broke down AT&T CEO John Stankey’s memo to employees and what it reveals about the company’s shift toward a market-based culture — one focused on competition, accountability, and performance metrics. In this follow-up, I explore how that shift fits within today’s job market and what it means for HR and leadership. Is This What the Modern Job Market is Asking […]