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Video: The Dark Side of AI in Customer Service

In this video, Nicholas Biron shares a firsthand critique of how AI is being implemented across customer service operations—and why it’s often failing. Drawing from real experiences with major brands like Verizon and Amazon, Nicholas unpacks the common breakdowns in […]

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Understanding the landscape of AI for HR

This article is a summary of a conversation with Loic Michel, CEO and Julie Asselin VP of Marketing from 365Talents and Pamela Stroko, HCM Thought Leader and HCM Principal Analyst affiliated with 3Sixty Insights. The Webinar recording was titled “What’s […]

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Research Note: How isolved’s Industry Expertise Enables Quick Service Restaurants to Recruit and Engage an Ever-Changing Workforce

In high-turnover industries like quick service restaurants, employee experience can often be overlooked, as it’s merely a fleeting part of business operations. In the eyes of a busy business owner or restaurant operator, many employees are there one moment and […]