For most small and mid-sized businesses, the idea of having a dedicated Human Resources department, let alone a full-time HR specialist, feels like a luxury. Budgets are tight, margins are slim, and every hire must contribute directly to growth or business operations. That’s certainly not ideal, but it is a reality that forces many business owners to assign HR-related tasks—like payroll, benefits administration, and compliance—to someone who’s already an employee, perhaps the CFO, a trusted financial manager, or even the office administrator. It makes sense: If someone’s already managing the likes of accounts payable, taxes, and budgets, why not have them process payroll and administer benefits as well? But there’s a rub: Such arrangements can burden those involved with responsibilities that are outside their training, […]
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Analyst Insight: Accountants & Bankers – The Unexpected HR Allies Helping SMB Payroll and Compliance
Introduction For many small and mid-sized businesses, there’s no such thing as an “HR department.” Budgets are tight, margins are slim, and every hire must quickly and directly contribute to growth or business operations. Typically, SMBs handle HR in one of two ways. They may fold recruiting, benefits, performance management, and other related functions into a selected manager’s to-do list. Or they outsource HR to one of the company’s trusted advisors, like their bank or CPA. In those cases, the accountant who closes the books each month might handle payroll, track paid leave, and help the business owner analyze labor costs. The banker who sets up a line of credit may offer advice on employee benefits. That’s certainly not ideal, but it makes sense: If […]
Video: SMB HR Challenges – How Financial Services and HCM Technology Converge
In this video, Geoff Webb explores new research with isolved on the growing convergence between financial services, accounting, and HCM technology. Small and midsize businesses are increasingly turning to their financial and advisory partners not only for accounting and payroll, but also for HR services, risk management, and employee management support. The discussion highlights how solutions like isolved’s end-to-end platform empower financial institutions and their clients to manage complexity, reduce risk, and unlock greater profitability by bringing together people, processes, and technology.
Research Note: The Hidden Costs of Being the HR Hero – How SMBs Use isolved to Turn Compliance Headaches into Strategic Growth
Running the financial side of a small and mid-sized business (SMB) is complex enough, but adding workforce management, benefits, and compliance to the mix stretches capacity even thinner. For many SMBs, hiring a full-time HR professional is simply financially out of reach. It may then be a structural resource or workforce issue that makes HR underdeveloped, reactive, and disconnected from overall business results. As these businesses struggle to handle the increasing complexity of HR, payroll, and benefits management, these duties often fall to CFOs, controllers, or administrators who lack the time, resources, and expertise to manage the workforce strategically. When HR responsibilities are added to an existing role, it can seem unexpected since they weren’t part of the original job description or a focus of […]
#HRTechChat: Heike Wiesner and Alastair Pride on Payroll Trends and Innovation at Unit4
In this episode of #HRTechChat, Dylan Teggart sits down with Heike Wiesner, Global Sales Growth Director HCM, and Alastair Pride, Managing Principal Consultant, of Unit4 to explore the evolving role of payroll as a strategic business driver. They discuss how cloud migration, integrated ERP systems, and innovations like Unit4’s Payroll Navigator are transforming payroll from a back-office function into a core asset for workforce planning, compliance, and employee trust. From real-time visibility to faster, smarter deployments, Heike and Alastair share how Unit4 is helping organizations simplify complexity, boost efficiency, and adapt to shifting workforce demands. If you think payroll is just about getting people paid, it’s time to think bigger. Learn more about how Unit4 can help your organization here: Unit4 HCM software for payroll […]
Case Study: How Zions Bank & isolved Empower SMBs – A Case Study on HR, Payroll, and Growth
A 3Sixty Insights Case Study on HR, Payroll, and Growth Discover how Zions Bank partnered with isolved to help small and mid-sized businesses simplify HR, payroll, and workforce management—freeing up leaders to focus on growth. What You’ll Learn: How Zions Bank expanded beyond traditional banking How isolved simplifies compliance, payroll, and HR tasks Real-world outcomes from Zions Bank clients Benefits like time savings, reduced complexity, and stronger client loyalty “These issues weren’t just operational. They were strategic.”— Steve Stacey, SVP, Zions Bank Download the case study to see how smart partnerships drive business success.
Market Alert: Insperity Launches Platform to Improve Management of Contingent Workers
As the workforce rapidly evolves, so must the platforms that support it. With its launch of Insperity Contractor Management powered by Wingspan, Insperity takes a major step forward in helping businesses modernize how they engage, manage, and support a growing base of 1099 contractors. In this Market Alert, 3Sixty Insights explores: Why contingent workers are becoming essential to modern workforce strategy How Insperity’s partnership with Wingspan addresses compliance, payments, onboarding, and benefits for contractors The value of integrating contractor management into a unified platform alongside full-time employee administration What it means for businesses navigating the future of work Download to learn more about how this platform supports: Bulk onboarding and automated 1099 processing Contractor payments with multiple options Integrated benefits and compliance tools Scalable contractor […]
Anatomy of a Decision: Beyond Borders – How deel Powers Hyqoo’s Global Contractor Platform
Discover how Hyqoo scaled its global contractor workforce with Deel’s powerful compliance and payroll infrastructure. As the remote work revolution reshapes the labor market, staffing firms like Hyqoo face complex challenges: navigating local labor laws, managing international payroll, avoiding contractor misclassification, and ensuring seamless onboarding. In this exclusive case study, learn how Hyqoo: Hires and manages 300+ contractors across Latin America, EMEA, and APAC Ensures full compliance and minimizes legal risk with Deel’s EOR/CoR solutions Delivers a superior experience to both clients and talent through responsive support Streamlined onboarding, payments, reporting, and equipment delivery—all in one platform “We’re never going back to Remote. Deel gives us the reach, reliability, and responsiveness we need to power our global business.”— Kunal Patel, Global Talent Partner at Hyqoo […]
Namely Webinar: Practical Advice for Leading HR Through Uncertain and Unpredictable Times – August 21st @ 2pm Eastern
About Webcast In today’s climate of shifting administrations, economic uncertainty, and evolving workplace expectations, HR leaders are being challenged like never before. The pressure to deliver results, preserve culture, and support employees—often with fewer resources—requires a new level of agility and insight. This session is designed to help HR professionals lead confidently through complexity by providing practical, experience-backed advice. We’ll examine some of the most pressing challenges HR teams face during unpredictable times: How to manage shifting priorities without sacrificing employee experience Where HR processes tend to break under pressure How to maintain balance between business demands and workforce well-being Register and Learn More Here: Practical Advice for Leading HR Through Uncertain and Unpredictable Times The session will be led by Geoff Webb, Contributing Analyst […]
FAMA Webinar: From Guesswork to Great Hires – June 17th @ 1pm Eastern
How AI-Powered Online Screening Helps You Hire Right the First Time Live Q&A Webinar with 3Sixty Insights, Fama, and TRAP Recruiter Tuesday, June 17th • 1 to 2pm EST The Workforce Has Changed. Has Your Hiring Process? Resumes, interviews, and background checks no longer tell the full story. Today’s candidates live online, and their digital behavior often reveals more about culture fit—and potential risk—than anything they show during the interview. Join us for a timely, no-fluff conversation on why traditional hiring methods are falling short in 2025—and what Talent Acquisition leaders can do to fix it. In this expert-led session, we’ll explore how Behavioral Intelligence is helping TA teams close hiring gaps, reduce brand and people risk, and improve quality of hire at scale. You’ll learn how: […]
VanillaSoft Webinar: Why Cold Calls Burn Bridges: And Hot Calls Build Relationships – July 10th @ 12pm Eastern
Date: Thursday, July 10th Time: 12:00 PM ET, 9:00 AM PT In today’s sales environment, cold calls aren’t just ineffective—they’re a liability. Buyers are flooded with impersonal outreach, and the “spray and pray” approach is more likely to burn a bridge than build a pipeline. Join sales experts from VanillaSoft and 3Sixty Insights as they unpack how modern, data-driven calling strategies are helping top sales teams connect faster, convert more, and build real relationships. You’ll learn: Why cold calls fail—and how “hot calls” solve for timing, context, and trust The sales data proving the resurgence of the phone in buyer engagement How to identify and act on engagement signals to prioritize the right leads The psychology of timing and how it impacts conversions A practical, […]
Research Note: Behavioral Intelligence in Hiring – How Fama Helps Identify Misconduct Before Day One
Executive Summary Today, nearly everyone has a visible online footprint. The average person voluntarily shares dozens of data points publicly online, sometimes with great detail. By evaluating this behavior, organizations gain insights into candidates’ cultural fit and potential risks for damaging behaviors, helping employers understand a candidate’s workplace impact before employment begins. The organizational impacts of even modest levels of employee misconduct are profound. With even a small rate of misconduct setting off a domino effect of consequences for productivity and talent retention, organizations in which just 5% of workers commit misconduct suffer a 40% reduction in productivity. These same organizations also risk losing their most valuable employees, who become 54% more likely to depart when these are the workplace conditions. Fama’s 2024 Misconduct Benchmark […]
isolved Webinar: AI in Action – How QSRs are Getting Smarter | July 23rd @ 12:00PM Eastern
AI is no longer a futuristic concept for QSRs—it’s transforming how brands serve, staff and scale. In this exclusive session, you’ll hear from leading 3Sixty Insights analyst Dylan Teggart and isolved’s own Yutaka Takagi, who’ve studied how top restaurants are leveraging AI to solve labor challenges, optimize operations and enhance customer experiences. In this 45-minute webinar, they’ll cover: How QSRs are using AI to address staffing and operational efficiency Exclusive insights from recent industry research Real examples of AI improving speed of service and personalization What trends are emerging—and how to stay ahead of them The tools and tech QSRs are investing in right now July 23rd, 2025 @ 12:00 PM ET Learn more and register here: AI in Action – How QSRs are Getting Smarter
Case Study: How UKG Helped RPM Living Enable Employee Experience as the Priority
RPM Living, founded in 2002 in Austin, Texas, is a full-service multifamily property management, investment, and development firm. The company specializes in acquiring, building, and operating multifamily rental communities. Over the years, RPM Living has experienced significant growth. In 2021, the company merged with CF Real Estate Services, expanding its portfolio to 84,000 units across multiple states and increasing its workforce to over 1,800 associates nationwide. RPM Living continues to expand its presence, with over 225,000 units under management in more than 45 submarkets across 30 states. This rapid growth has forced the organization to evaluate its HR technology solutions and overall IT structure. When the company grew from 3,000 to 5,000 employees—partly through acquisition, but also organically—it became an “inflection point,” explains Ahmad Noordin, […]
Case Study Vignette: How isolved Simplified Payroll for QSR Operator Leemar United
What You Need to Know Processing payroll is never easy, but it can be especially fraught when your workforce stretches across multiple states and changes jobs frequently. That’s the situation faced by many companies that run Quick Service Restaurants (QSRs). Primarily described as fast food outlets, these QSR chains face a number of common challenges, such as recruiting, hiring, and retention, while complying with the regulations of the different jurisdictions they serve. Among those companies is Leemar United Group, which operates 26 El Pollo Loco and Farmer Boys restaurants in California, Utah, and Colorado. Like others in the space, Leemar United heavily relies on technology, not only in addressing the details of the business but in its recruiting and workforce management, as well. Compliance is […]
Anatomy of a Decision Vignette: How isolved Strengthened the Onboarding and Payroll Experience for QSR Employees and Customers
What You Need to Know To most Quick Service Restaurant (QSR) customers, front-line workers are the business. Whether it’s by providing quality service or resolving customer issues, they’re the ones who maintain the customer experience. That involves everything from taking orders and maintaining facilities to troubleshooting delivery delays and making sure a customer’s request for “mayonnaise, not mustard” is fulfilled. It follows, then, that QSRs view the employee experience as critical. Because the industry’s wages tend to be low and vary little, workers will switch employers for a minimal raise, slightly better benefits, or a more professional working environment. Combine that with the importance of experience in dealing with the public as well as the business’s operations, and you begin to see why employee experience […]
Research Note: How isolved’s Industry Expertise Enables Quick Service Restaurants to Recruit and Engage an Ever-Changing Workforce
In high-turnover industries like quick service restaurants, employee experience can often be overlooked, as it’s merely a fleeting part of business operations. In the eyes of a busy business owner or restaurant operator, many employees are there one moment and gone the next. What business leaders miss, however, is that employees represent the most powerful resource at their disposal. When it comes to business operations, employees are the primary drivers of retention, performance, and customer satisfaction. For businesses that rely on regular, up-close interactions with their customers, employees are integral to the success of their business. Whether it’s a smile greeting them when they walk in the door, or seasoned professionals who know a menu from front to back, at quick service restaurants (QSRs), workers […]
Reinventing Coaching, GTM Outcomes & AI Design for the Frontlines – A Conversation with Scott Newman
When you think about how AI is transforming the world of go-to-market, your mind probably jumps to sales tools, marketing automations, or maybe even predictive analytics. But in the latest episode of GTM Innovators, I had the chance to sit down with Scott Newman, Chief Strategy Officer at OneSource, and what we uncovered goes much deeper — especially for anyone thinking about the future of frontline employees, customer experience, and real AI enablement. In short, Scott and his team aren’t just layering AI on top of legacy processes — they’re reimagining entire systems from the ground up. The result? A radically different approach to agent onboarding, performance coaching, and real-time support that’s not only effective, but surprisingly human. Here are three big themes we explored […]
#HRTechChat: Heidi Barnett on ApplicantPro’s Evolution and Integration with isolved
As workforce expectations evolve and hiring challenges mount, the need for seamless, scalable recruitment strategies has never been more critical—especially in industries where speed and simplicity make or break business outcomes. In this episode of #HRTechChat, 3Sixty Insights’ Dylan Teggart sits down with Heidi Barnett, former CEO of ApplicantPro and now President of isolved Talent Acquisition to discuss the recent merger between the two companies—and what it means for the future of talent acquisition. Heidi brings her marketing-first mindset to HR, unpacking how ApplicantPro’s streamlined, high-conversion applicant tracking capabilities are now being scaled through isolved’s expansive HCM platform. Together, they explore the rising pressures on HR teams in SMB and mid-market companies, the realities of modern recruitment in high-turnover sectors like restaurants and healthcare, and the […]