Earlier this year The HRO Today Innovation Gap Survey set out to identify disconnects between vendors’ and users’ perceptions of human resources technologies. But the survey’s title, however provocative and promising, falls short of doing the survey’s results justice. This is not a gap. It’s a canyon.
The differentials in perceptions are gaping, revealing possibly deep shortcomings in the ability of vendors’ technologies to assist practitioners with the most important aspects of their jobs. Vendors might, in fact, be creating solutions whose functionalities hew poorly to practitioners’ needs. At their core, the findings cast doubt on whether or not vendors and practitioners even agree on the very semantics of innovation itself (not that they’d necessarily think to ask the question in the first place). Continue reading here: The Innovation Gap Survey