What Happened
In late February 2022, isolved announced the availability of a healthcare services–tailored version of the isolved People Cloud™, a cloud-based end-to-end software suite for human capital management. isolved People Cloud for Healthcare Services addresses “critical areas like talent acquisition, human resources and payroll, workforce management and talent management,” the company’s press announcement noted.
Context
When it comes to HCM, the medical and health industries present especially demanding difficulties to overcome across a broad cross-section of the management of the employment of people:
- Finding and attracting well-matched, qualified talent — e.g., nurses in high demand, the correct specialists, and others
- Onboarding at times large, diverse populations of contractors, W2 employees, medical interns and other contributors and managing the related complex combination of accounts payable and payroll
- Developing complicated schedules ensuring coverage from properly licensed staff on critical shifts and work-life balance
- Supporting front-line staff that is often in the move and in need of a robust mobile-enabled employee self-service application
Compared to any other, in fact, those working in the medical and health fields are most likely to report employee burnout as the top challenge related to retention of their people. This is according to the results of an isolved-led survey this year of 500 HR leaders across a broad cross-section of industries. Furthermore, 36 percent of these same respondents, in medical and healthcare, believe their organizations’ employee experience is poor or, at best, average.
The findings are unsurprising. The abovementioned and other issues have bedeviled HR and operations in these two fields, and plenty of available point solutions address the various pain points. The introduction of a worldwide pandemic exacerbated matters — in some ways, distorting these dynamics to make them more challenging still, and in new ways.
For example, healthcare facilities may suddenly find themselves severely understaffed following the establishment of regulations-mandated vaccinations. The imbalance wreaks havoc on morale for contributors who stay. And the situation highlights a reality: an employer’s inability to staff adequately for busy shifts is one of many potential variables apt to interfere with strategies to protect the employee experience.
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