Employee Experience

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Research Agenda: Bridging Leadership and Labor – 3Sixty Insights’ 2026 Combined Workforce Agenda

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The future of work is no longer a theoretical concept touching artificial intelligence, remote work or skills transformation. Instead, it has become an operational reality at a time when managers are stretched beyond capacity, employee engagement is declining, compliance complexity is growing, labor markets are leaning toward employers even as companies struggle to find talent, and technology systems are expanding faster than organizations can implement governance. Across industries, leaders recognize that their primary challenge is not adopting new tools, but learning how to operate differently. The next phase of workforce transformation is defined less by innovation itself than by execution—how organizations translate technology, strategy and people practices into measurable outcomes. Research emerging from 3Sixty Insights, informed by the work of analysts Nicole Roberts and Dylan […]

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Analyst Insight: California Labor Laws and Compliance: Burden, Benchmark, or Competitive Advantage?

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In more than one phone call with customers, vendors, or other analysts in the HR technology industry, I’ve heard the claim that it’s hard to do business in the state of California. According to these conversations, the state is riddled with unnecessary compliance requirements, too many hoops to jump through, a mountain of litigation risk, and constant rule changes. Business groups frequently cite labor and wage compliance requirements as part of a broader, burdensome business environment. So I decided to take a look. Is the situation in California really as out of control as people claim? Fact vs. Fiction To start, there is a significant kernel of truth behind these claims, especially when compared to the rest of the United States. California’s 2026 statewide minimum […]

#HRTechChat: David Edwards on the “Last Mile” from Data to Decisions

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In this episode of #HRTechChat, Nicole Roberts (Senior Analyst & Advisor, 3Sixty Insights) is joined by David Edwards—strategic workforce planning practitioner, advisor, and author of The Strategic Workforce Planning Handbook—for a candid conversation about the gap between SWP theory and the messy reality of execution. David explains why strategic workforce planning still suffers from an identity crisis (too many definitions, too many expectations), and why organizations keep getting trapped in short-term thinking that freezes out long-term capability building. Together, they unpack why chasing “perfect data” can be just as risky as oversimplifying, and why the real skill leaders need—especially as AI accelerates planning inputs—is judgment: knowing what’s decision-grade, what matters most, and what to do next. The conversation also tackles the evolving role of managers, […]

#HRTechChat: Aman Kaur-Shaik on Why AI Adoption in HR Starts with Knowledge, Data, and Culture

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In this episode of #HRTechChat, Dylan Teggart speaks with Aman Kaur-Shaik—HR Director at Nutrien, member of the 3SixtyInsights Global Executive Advisory Council, and a 2024 Global Top 100 HR Executive—about what it really takes for organizations to adopt AI successfully. Aman explains why the biggest barrier to AI adoption isn’t the technology itself, but the environment organizations have built around it. From fragmented knowledge bases and outdated policies to inconsistent data and unclear guardrails, many HR teams are trying to layer advanced AI tools on top of systems that were never designed for them. Together, they explore why the hype around AI is beginning to settle, how HR leaders can move from experimentation to practical adoption, and why starting with strong knowledge management and data […]

Infographic: California Compliance – What’s the Difference and Why It Matters

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California is increasingly operating under labor structures that require employers to manage compliance with far greater precision than federal standards alone. Higher minimum wages, daily overtime thresholds, and strict meal and rest break requirements mean compliance is no longer just a policy exercise, it is a direct payroll and operational consideration. Missed breaks and improperly tracked time can create immediate financial exposure, while daily overtime rules require more intentional workforce scheduling. For organizations expanding into or operating within California, compliance readiness now depends on accurate timekeeping, disciplined payroll execution, and HR infrastructure capable of supporting these elevated regulatory expectations.  

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Market Alert: The EU’s New Pay Transparency Directive

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The EU Pay Transparency Directive is a new set of rules that says companies operating in the European Union must be more transparent and consistent about pay, particularly to reduce unfair pay gaps, most notably gender pay gaps. Instead of pay being a bit of a “black box” where people only find out if they’re underpaid by accident, or after years, the directive pushes pay into the open in a few practical ways: Job seekers get pay info earlier: When you apply for a role, the employer has to tell you the pay range or starting pay early in the process, likely in the job posting, or at least before interviews. The idea is to reduce wasted time and end the guessing games in which […]

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Research Agenda: Workforce Strategy, HR Enablement & HR Technology in an AI-Augmented World

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Analyst Overview Nicole brings more than 20 years of senior HR leadership experience, including serving as Chief People Officer and the first HR executive at several high-growth, private-equity–backed, and multi-site organizations. She has built HR functions from the ground up, led organizations through Mergers and Acquisitions (M&A) and rapid scaling, and evaluated, selected, and implemented a wide range of HR technologies as a buyer. She specializes in helping HR leaders translate workforce data into clear, executive-ready narratives that resonate with CEOs, CFOs, and private-equity stakeholders. In addition to her executive experience, Nicole serves as faculty with the Human Capital Institute, where she teaches courses in strategic workforce planning, talent acquisition, HR business partnering, change management, and leadership development. This work provides deep insight into the […]

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Analyst Insight: From Skill to Practice – Why Manager Enablement Is Becoming HR’s Most Critical System Design Challenge

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In a recent HRTechChat podcast conversation with Jeff Smith, PhD, COO of AI-powered performance management platform 15Five, a consistent theme emerged: the future of performance management and manager enablement will not be driven by more training, frameworks, or one-time interventions. It will be driven by system design that reinforces behavior continuously, in the flow of work. As HR teams face unprecedented pressure, from AI disruption and capacity constraints to escalating expectations placed on managers, traditional approaches to performance and leadership development are no longer sufficient. What organizations need now are mechanisms that turn expectations into daily practice, supported by technology that helps provide real-time feedback and augments human judgment rather than replacing it. Key Insights from the Conversation 1. HR Is at the Center of […]

#HRTechChat: Do More With Less Is Breaking Managers (and What to Do About It) — with JD Dillon

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In this episode of #HRTechChat, Dylan Teggart is joined by JD Dillon—advisor, speaker, and author of The Modern Learning Ecosystem—to unpack the “do more with less” reality shaping work in 2026 and why managers are taking the brunt of it. JD explains how constant change, unclear AI mandates, and shrinking labor budgets are pressing frontline and middle managers from both sides—corporate demands on one side, team needs on the other. Together, they explore why traditional leadership development isn’t meeting the moment, why “engagement” is losing meaning as a guiding metric, and what actually helps organizations adapt when disruption hits. JD makes the case that if you’re going to prioritize one investment in the employee experience, make it managers—by giving them time, clarity, and permission to […]

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HR Must Speak the Language of the Business or Be Excluded from the Decisions That Matter

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HR leaders are not lacking insight, empathy, or strategic intent. What often limits their influence is not the absence of data, but the absence of shared language with the executives making organizational decisions. Even when HR has the right information, its impact can fall flat if those insights are not framed in terms that connect directly to how leaders think about performance, risk, and value creation. In a recent episode of HRTechChat, I spoke with Maria Scarangella, founder of Marstella and former Vice President of Talent and Enterprise Learning at GEICO. Our conversation explored a challenge many HR leaders intuitively understand but often struggle to address directly: HR is not sidelined because it lacks value. It is sidelined when its insights are framed in HR […]

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The Hidden Cost of Organizational Restructuring: A Caution to Executive Leaders

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Early in the year, many executive teams confront what feels like an unavoidable reality: organizational restructuring. Budgets reset. Strategies are revisited. New leadership arrives. Pressure mounts to fix what is not working and accelerate progress toward new goals. On the surface, restructuring can feel decisive. It signals action. It creates the impression of transformation. And to be clear, restructuring does have its place. Done thoughtfully, it can unlock efficiencies, clarify accountability, and better align an organization to its market. However, after speaking with hundreds, if not thousands, of businesses across industries, both end users and vendors, I believe there is an uncomfortable truth many executives underestimate. Wide, sweeping organizational restructuring is one of the most disruptive actions a company can take, often with consequences that […]

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Council Guest Post: HR Transformation – Implementing Agile Methodologies within HR for Flexibility and Responsiveness

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Transforming Human Resources for the Modern Era Introduction In an era where change is the only constant, traditional Human Resources (HR) practices often struggle to keep pace with the dynamic nature of modern business environments. Agile HR practices offer a transformative approach, enabling HR departments to become more flexible, responsive, and better aligned with organizational needs. Let’s delve into the concept of Agile HR, its benefits, and practical steps for implementation. Understanding Agile HR Agile methodologies, originally rooted in software development, emphasize iterative progress, collaboration, and responsiveness to change. When applied to HR, these principles help create a more adaptive and resilient HR function. Agile HR is characterized by the following core principles: Iterative Processes: Emphasizing continuous improvement through short, iterative cycles. Collaboration: Fostering cross-functional […]

#HRTechChat: The Economics of HR – Speaking the Language of Business with Maria Scarangella

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In this episode of #HRTechChat, Nicole Roberts is joined by Maria Scarangella to tackle one of the most persistent challenges facing HR today: proving business value in a climate defined by cost pressure, efficiency mandates, and heightened executive scrutiny. Drawing on her 37-year career at GEICO—including leadership of a $2.5B P&L—and her current work building Marstella, Maria explains why HR risks losing its strategic seat when it speaks only in HR metrics instead of business outcomes. Together, they explore how quantifying the true cost of hiring, onboarding, training, and turnover can fundamentally change executive decision-making—from smarter workforce planning to more targeted investments in technology and development. Maria outlines why “a lot” is not a number, how lifecycle cost visibility creates accountability across leaders, and why […]

#HRTechChat: Jeff Smith of 15Five on Building Better Managers in the Age of AI

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In this episode of #HRTechChat, Nicole Roberts sits down with Jeff Smith, COO of 15Five, to unpack what it really takes to build better managers in an era of AI, constant change, and overflowing HR to-do lists. A psychologist by training with deep R&D and product experience, Jeff brings a rare lens on how organizations can redesign systems, expectations, and technology to truly support people leaders—not just measure them. They dig into the mounting pressure on HR and managers, the shift from “HR owns all people issues” to shared accountability, and why management has to be treated as a daily practice, not a one-time promotion. Jeff explains how tools like 15Five and Kona AI can turn everyday one-on-ones into continuous performance data, simplify review cycles, […]

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Analyst Insight: What Makes a Certified Great Place To Work Company

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Many careers pages today seem to carry a badge: “Great Place To Work Certified.” But to the job market, what does it typically signal, and where does it fall short? As an analyst engaging with HR leaders, employees, and HR tech vendors, it seems like Great Place To Work certification is seen less as the sole indicator of a “good company” and more as part of a body of evidence that includes retention statistics, internal mobility metrics, cultural trends, and employee feedback initiatives. Taking a Closer Look Great Place To Work (GPTW) is a workplace culture consultancy that has spent over 30 years researching employee experience and positioning itself as a global authority on workplace culture. GPTW says more than 10,000 companies across 60 countries […]

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Video: Executive Turnover Is Disrupting Business – Here’s How to Keep Momentum

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In this video Nicholas Biron explores the rising challenge of short executive tenures, now averaging around 18 months, and how this trend disrupts organizational strategy, marketing plans, and product execution. Drawing on research and firsthand observations, Nicholas emphasizes the importance of leadership retention and institutional knowledge for business success. He cautions that frequent executive changes can stall momentum, create strategic uncertainty, and ultimately hinder organizational growth.

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Analyst Insight: California Labor Laws and Compliance – Burden, Benchmark, or Competitive Advantage?

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In more than one phone call with customers, vendors, or other analysts in the HR technology industry, I’ve heard the claim that it’s hard to do business in the state of California. According to these conversations, the state is riddled with unnecessary compliance, too many hoops to jump through, a mountain of litigation risk, and constant changes to the rules. Business groups frequently cite labor, wage, and climate regulations as part of a broader, burdensome business environment. So, I decided to take a look. Is the situation in California really as out of control as people claim? Fact vs Fiction To start, there is a significant kernel of truth behind these claims, especially when compared to the rest of the United States. California’s 2025 statewide […]