Diversity Equity and Inclusion

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Analyst Insight: What Makes a Certified Great Place To Work Company

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Many careers pages today seem to carry a badge: “Great Place To Work Certified.” But to the job market, what does it typically signal, and where does it fall short? As an analyst engaging with HR leaders, employees, and HR tech vendors, it seems like Great Place To Work certification is seen less as the sole indicator of a “good company” and more as part of a body of evidence that includes retention statistics, internal mobility metrics, cultural trends, and employee feedback initiatives. Taking a Closer Look Great Place To Work (GPTW) is a workplace culture consultancy that has spent over 30 years researching employee experience and positioning itself as a global authority on workplace culture. GPTW says more than 10,000 companies across 60 countries […]

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Analyst Insight: The Fair Pay Gap – Perception, Reality, and the Growing Risk to Retention and Engagement

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Payscale’s new Fair Pay Impact Report highlights an ongoing issue in the modern labor market: the growing gap between employee perceptions of fair pay and employers’ actual compensation benchmarks. The report presents compelling evidence that many employees perceive themselves as underpaid, even when their compensation meets or exceeds current market rates, leading to downstream impacts on retention, engagement, and performance. These findings reinforce the report’s argument that traditional communication strategies about pay fall short. According to Payscale, 68% of employees believe they are undercompensated despite earning wages at or above established market rates, up from 51% in 2021. These numbers have risen, even amongst a broader trend of rising salaries and enhanced transparency initiatives run by many employers. Among those employees reporting unfair pay, only […]

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Council Guest Post: Understanding the Why Behind HR Transformation

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Why Organizations Need to Evolve Their HR Function Introduction In the rapidly changing landscape of today’s business world, the human resources (HR) function must evolve to remain relevant and contribute to the overall success of an organization. HR transformation is no longer a luxury or an afterthought; it is a necessity for modern organizations aiming to thrive amidst increasing competition, technological advancements, and changing workforce dynamics. HR must transform itself to be a strategic partner to business leaders in order to stay effective and relevant at the table. The Changing Business Environment The business environment today is influenced by rapid technological advancements, globalization, and an increasingly diverse workforce. Organizations are facing unprecedented challenges and opportunities, necessitating a more agile and strategic HR function. Traditional HR […]

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FAMA Webinar: From Guesswork to Great Hires – June 17th @ 1pm Eastern

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How AI-Powered Online Screening Helps You Hire Right the First Time Live Q&A Webinar with 3Sixty Insights, Fama, and TRAP Recruiter Tuesday, June 17th • 1 to 2pm EST The Workforce Has Changed. Has Your Hiring Process? Resumes, interviews, and background checks no longer tell the full story. Today’s candidates live online, and their digital behavior often reveals more about culture fit—and potential risk—than anything they show during the interview. Join us for a timely, no-fluff conversation on why traditional hiring methods are falling short in 2025—and what Talent Acquisition leaders can do to fix it. In this expert-led session, we’ll explore how Behavioral Intelligence is helping TA teams close hiring gaps, reduce brand and people risk, and improve quality of hire at scale. You’ll learn how: […]

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isolved Press Release: isolved Launches Tailored Restaurant Solutions to Reduce Turnover, Ensure Compliance and Improve Guest Experience

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The Company Strengthens its Vertical Focus with Purpose-Built Technology and Expert Services CHARLOTTE, N.C., May 20, 2025 /PRNewswire/ — Rising labor costs, crippling turnover and constantly changing compliance requirements are stretching restaurant teams thin. In fact, 64% of restaurant HR leaders say their industry is facing a talent crisis and nearly three-quarters are looking for more effective ways to manage their growing workload. To meet these challenges head-on, isolved® is launching isolved People Cloud™ for Restaurants—tailored human capital management (HCM) solutions built to support quick-service restaurants (QSRs), franchises and dining establishments of all sizes. “Restaurant HR leaders are under tremendous pressure with limited time and resources to manage high turnover, wage and tip complexity and fast-changing regulations,” said Opal Wagnac, Senior Vice President, Market & […]

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Research Note: Behavioral Intelligence in Hiring – How Fama Helps Identify Misconduct Before Day One

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Executive Summary Today, nearly everyone has a visible online footprint. The average person voluntarily shares dozens of data points publicly online, sometimes with great detail. By evaluating this behavior, organizations gain insights into candidates’ cultural fit and potential risks for damaging behaviors, helping employers understand a candidate’s workplace impact before employment begins. The organizational impacts of even modest levels of employee misconduct are profound. With even a small rate of misconduct setting off a domino effect of consequences for productivity and talent retention, organizations in which just 5% of workers commit misconduct suffer a 40% reduction in productivity. These same organizations also risk losing their most valuable employees, who become 54% more likely to depart when these are the workplace conditions. Fama’s 2024 Misconduct Benchmark […]

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Council Guest Post: What If Everyone Has a Seat at the Table and a Voice?

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A thought experiment on the benefits and challenges of inclusive decision-making In recent years, I have been asked this question too frequently: “How can I create a seat at the table?” At first, this seemed like a normal question, but it has since made me think deeply. Why does this question even exist? I believe everyone has a seat at the table. Don’t they? Hence, the “What If” Question Imagine a workplace where everyone has a seat at the table and a voice in the decisions that affect them. Everyone’s ideas are welcomed and considered, regardless of their role, seniority, or background. Nobody has to ask for permission or fight for recognition to contribute to the common goals. Sounds ideal, right? But what would it […]

The Hidden Risks of AI: John Baldino on Bias, Empathy, and Smarter Adoption

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In the latest episode of GTM Innovators, I had the pleasure of hosting John Baldino, President of Humareso and co-host of the But First Coffee Podcast. Our conversation tackled some of the most critical topics organizations must consider as they rush to embrace AI in their go-to-market and talent strategies. While the promise of AI is exhilarating, John provides a grounded and necessary perspective on the challenges we must confront before blindly integrating these technologies. Let’s dive into a few of the major themes from our conversation and share why every business leader should be thinking critically about how they vet the AI tools shaping their future. The Danger of Entrenchment: Bias in AI One of the most striking points John raised was the hidden […]

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Analyst Insight: Why the Resume’s Days are Numbered – The Growing Role of Assessments in Hiring

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Talent acquisition often looks backward, though it doesn’t have to – and it shouldn’t. Today, most employers evaluate job candidates through traditional means They review resumes to identify candidates whose experience matches the job description; then, they conduct interviews—often several of them led by different people—to determine whether a candidate will align with the team’s culture and approach. Sometimes, they’ll test the candidate to confirm their nuts-and-bolts knowledge. Finally, the hiring manager reviews all the notes, references, and transcripts to determine who will best fill the open role. In these scenarios, predicting a candidate’s future performance is, to a large degree, speculative since the employer can only use the candidate’s history and reputation to forecast their potential value. At best, they make an educated guess. […]

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Research Agenda: Workforce Management 2025

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The world has undergone significant changes, and so has the world of work. Influenced by the seismic shifts during the pandemic, the advent of new technologies, and evolving market dynamics, the pressing need to find and retain top talent equipped with the right skills and attributes has never been more urgent. In November 2024, 3Sixty Insights published a benchmark report in collaboration with talent intelligence experts Eightfold. In it, we found that 82% of HR leaders struggle to achieve core alignment within their business and C-suite leadership. Moreover, most workers we surveyed for this report had actively looked for a new job in the last 12-18 months. These workers expressed their discontent at work and their desire to do more and earn more elsewhere. As […]

#HRTechChat: Workplace Transformation & HR Leadership with Kathy Claytor

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As companies navigate hybrid work models and return-to-office (RTO) strategies, HR leaders are pivotal in shaping workplace culture and ensuring a seamless transition. 3Sixty Insight’s Dylan Teggart sits down with Kathy Claytor, Chief Human Resources Officer at Delta Dental and board director at HRCI, to explore why HR should take the lead in facilities management. With over 25 years of experience in HR leadership across financial services, government, and technology, Kathy shares how workplace design, employee well-being, and strategic planning impact productivity and engagement. She discusses Delta Dental’s approach to hybrid work, the importance of space planning, wellness initiatives, and how organizations can balance business needs with employee expectations. Are companies rushing RTO too quickly? How can leaders create an office environment to which employees […]

#HRTechChat: Navigating the 2025 Job Market with Lynn Hurley

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In this episode of #HRTechChat, Lynn Hurley, an experienced HR leader, joins Dylan Teggart to break down the 2025 job market, AI’s impact on hiring, and why recruiters must think like marketers. They explore how economic uncertainty and AI adoption are slowing hiring, why networking has overtaken job applications, and how employer branding can make or break talent acquisition. Lynn also tackles ghosting in recruitment and what companies must do to fix it. Our #HRTechChat Series is also available as a podcast on the following platforms: WRKdefined: https://wrkdefined.com/podcast/3sixty-insights-hrtechchat Apple iTunes: https://podcasts.apple.com/us/podcast/3sixty-insights/id1555291436?itsct=podcast_box&itscg=30200 Spotify: https://open.spotify.com/show/7hXSgrFWXwvJqPbnKunztv SoundCloud: https://soundcloud.com/user-965220588 YouTube: https://www.youtube.com/channel/UC6aDtrRPYoCIrnkeOYZRpAQ/ iHeartRadio: https://www.iheart.com/podcast/269-3sixty-insights-78293678/ Amazon Music & Audible: https://music.amazon.com/podcasts/7e7d809b-cb6c-4160-bacf-d0bb90e22f7c Pandora: https://www.pandora.com/podcast/3sixty-insights/PC:1000613511 PlayerFM: https://player.fm/series/3sixty-insights Instagram: https://www.instagram.com/3sixtyinsights/ Pocket Casts: https://pca.st/iaopd0r7 blubrry: https://blubrry.com/3sixtyinsights/ Castbox: https://castbox.fm/channel/id4113025 ivoox: https://www.ivoox.com/en/perfil-3sixty-insights_a8_listener_25914379_1.html Podchaser: https://www.podchaser.com/podcasts/3sixty-insights-1718242 Pocket Cast: https://pca.st/iaopd0r7 Deezer: https://www.deezer.com/us/show/3029712 Listen Notes: https://www.listennotes.com/podcasts/3sixty-insights-3sixty-insights-DgeU6AW42hn/ TUNE IN: https://tunein.com/podcasts/Business–Economics-Podcasts/3Sixty-Insights-TechChat-p1529087/ PodBean: https://www.podbean.com/podcast-detail/9nugf-1e0a27/3Sixty-Insights-Podcast Audacy: https://www.audacy.com/podcast/3sixty-insights-hrtechchat-1ccab podimo: https://podimo.com/dk/shows/3sixty-insights rephonic: https://rephonic.com/podcasts/3sixty-insights See a service missing that you use? […]

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Monthly Research Recap | December 2024

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Recent Research: Market Alert: ADP Closes Gaps and Expands Capabilities with WorkForce Software Acquisition In October 2024, ADP acquired WorkForce Software for $1.2 billion, enhancing its HR software offerings with complementary workforce management solutions. The acquisition strengthens ADP’s capabilities in areas like time and attendance, scheduling, and employee communications, while expanding its reach to enterprise-level customers. This strategic move supports ADP’s growth and innovation, aligning with its mission to deliver dynamic, compliance-focused workforce solutions. Benchmark Report: HR Misalignment Costs You More Than You Think – Here’s Why It Matters A staggering 82% of HR leaders report misalignment between their department and overall business strategies, contributing to a global economic loss of $8.9 trillion annually—9% of GDP. This misalignment impacts employee satisfaction, which sits at just […]

#HRTechChat: Steven O’Brien on Building High-Performing Teams Through Strategic Role Design

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Steven O’Brien, Senior Vice President of People Solutions at Syneos Health, joins Dylan Teggart for this episode of #HRTechChat. With over 20 years of experience in HR and talent acquisition, Steven shares his transformative approach to building high-performing teams by emphasizing the critical role of organizational design, culture, and team dynamics. From his unique experiences at IBM to his insights on avoiding the pitfalls of “top talent” myths, Steven discusses how autonomy, task variety, and feedback are essential ingredients for unlocking potential. He also explores the impact of generative AI and modern assessment tools on enhancing productivity and fostering workplace innovation. Our #HRTechChat Series is also available as a podcast on the following platforms: WRKdefined: https://wrkdefined.com/podcast/3sixty-insights-hrtechchat Apple iTunes: https://podcasts.apple.com/us/podcast/3sixty-insights/id1555291436?itsct=podcast_box&itscg=30200 Spotify: https://open.spotify.com/show/7hXSgrFWXwvJqPbnKunztv SoundCloud: https://soundcloud.com/user-965220588 YouTube: https://www.youtube.com/channel/UC6aDtrRPYoCIrnkeOYZRpAQ/ iHeartRadio: https://www.iheart.com/podcast/269-3sixty-insights-78293678/ Amazon Music & […]

People Tech with Mark Feffer and Opal Wagnac on Navigating AI’s Impact on HR

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This guest podcast, originally aired on People Tech, features Mark Feffer in conversation with Opal Wagnac, Senior Vice President of Market and Product Strategy at isolved. Together, they unpack the state of AI in HR, exploring how leaders can distinguish between AI solutions that deliver real value and those that are mere hype. In this episode, Opal discusses the challenges of AI adoption in the workplace, the evolution of tools like retention predictors and recruiting automation, and the growing alignment between human intuition and machine learning. She highlights practical AI applications in recruiting, payroll, and employee learning, while shedding light on how AI is transforming HR tasks to focus on connection, empathy, and strategic innovation. Opal also delves into the art of the possible, offering […]

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Rethinking the 40-Hour Work Week: How Plum’s Discovery Tools Can Improve Productivity

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I was introduced to Plum’s Discovery Survey tool by Michelle Meehan at HR Tech last week. Michelle and I had a great conversation about the outdated work structures that are affecting both employee experience and productivity. We touched on the need to rethink the traditional 40-hour work week, which, as it approaches its 100th anniversary in 2026, is long overdue for retirement—especially in many modern professions. Propelled faster by the pandemic, changes in technological efficiency, new work-life standards, and the values of younger workers have pushed this trend along to the point that it has to be a major part of the conversation when discussing employee experience and overall business optimization. Another noteworthy factor in all of this is how businesses are turning more towards […]

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Monthly Research Recap | September 2024

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Recent Research: Research Note: Enriching the Relationship: Insurance Brokers, Their Customers, and HCM Solution Vendors In this report 3Sixty Insights will explore the changing nature of the relationship between insurance brokers and their customers as the demands from customers evolve and the range of financial service and consulting offerings from large brokers grow to match. We met with leaders from three of the nation’s largest brokers, and with leadership from isolved, a human capital management (HCM) solution vendor who works closely with brokers to meet the expanding needs of businesses. Recent Articles: How Insurance Brokers Are Evolving to Meet the Changing Needs of Businesses in a Rapidly Shifting Landscape As businesses face rising healthcare costs, compliance challenges, and increasing employee expectations, insurance brokers are evolving […]

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Research Note: Enriching the Relationship: Insurance Brokers, Their Customers, and HCM Solution Vendors

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The Changing Landscape for Small Businesses The last few years have been some of the most tumultuous in living memory, especially for small businesses trying to navigate the effects of the pandemic and a rapidly changing workforce. Generational shifts, technology innovations, and legislative changes have put enormous pressure on business leaders to adapt and respond and much of that pressure has fallen to HR leaders to manage. An explosion in complexity of compliance requirements, changing expectations from the workforce, and a need to move ever faster has left HR departments struggling to stay on top of even day-to-day tasks. As a result, business leaders are leaning more and more heavily on their existing relationship with their insurance broker for help. Brokers Today Insurance brokers often […]

#HRTechChat: 58,000 Assessments and 18 Key Learnings

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As part of researching The Five Talents that Really Matter, Barry Conchie and Sarah Dalton, the co-authors, conducted and reviewed 58,000 talent assessments. Their research was global in nature, and they studied leaders at every organization level. Their findings challenge the status quo and call out for leaders, at times, things they may not have wanted to know. The key learnings offer us insight into how we have been making decisions, unaware of their impact. Understanding these insights can help us make better choices and deliver better business performance. Let ‘s look at just a few of the learnings here…and then listen to the podcast to get the whole story. For example, when we are selecting candidates, we think of ourselves as objective—looking for whom […]

#HRTechChat: What Companies Get Wrong About Selection with Barry Conchie and Sarah Dalton

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With consistent churn in leadership roles at all organization levels, we have to step back and ask the question: What are we missing in our selection process? How do we continually make poor selection decisions? And why aren’t we doing better? Let us start with how we can get caught in the “likeability trap.” Barry Conchie and Sarah Dalton, in The Five Talents that Really Matter, found that likeability factors have a significant impact on how a candidate is perceived. The problem is that likeability will not correlate with whether the candidate can perform in a specific role. Throughout my career I have seen organizations select highly likeable candidates that go on to fail in the job, often within the first 6-12 months. In the […]