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Reinventing Coaching, GTM Outcomes & AI Design for the Frontlines – A Conversation with Scott Newman

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When you think about how AI is transforming the world of go-to-market, your mind probably jumps to sales tools, marketing automations, or maybe even predictive analytics. But in the latest episode of GTM Innovators, I had the chance to sit down with Scott Newman, Chief Strategy Officer at OneSource, and what we uncovered goes much deeper — especially for anyone thinking about the future of frontline employees, customer experience, and real AI enablement. In short, Scott and his team aren’t just layering AI on top of legacy processes — they’re reimagining entire systems from the ground up. The result? A radically different approach to agent onboarding, performance coaching, and real-time support that’s not only effective, but surprisingly human. Here are three big themes we explored […]

#HRTechChat: Heidi Barnett on ApplicantPro’s Evolution and Integration with isolved

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As workforce expectations evolve and hiring challenges mount, the need for seamless, scalable recruitment strategies has never been more critical—especially in industries where speed and simplicity make or break business outcomes. In this episode of #HRTechChat, 3Sixty Insights’ Dylan Teggart sits down with Heidi Barnett, former CEO of ApplicantPro and now President of isolved Talent Acquisition to discuss the recent merger between the two companies—and what it means for the future of talent acquisition. Heidi brings her marketing-first mindset to HR, unpacking how ApplicantPro’s streamlined, high-conversion applicant tracking capabilities are now being scaled through isolved’s expansive HCM platform. Together, they explore the rising pressures on HR teams in SMB and mid-market companies, the realities of modern recruitment in high-turnover sectors like restaurants and healthcare, and the […]

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GTM Innovators: Reimagining BPO with AI – Innovation and Insights from OneSource CSO Scott Newman

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In this episode of GTM Innovators, we sit down with Scott Newman, Chief Strategy Officer at OneSource, to explore how AI is fundamentally transforming the BPO industry. Scott shares how OneSource is leveraging its platform, CalibrAIte, to move beyond traditional contact center operations—empowering frontline agents, automating coaching and QA processes, and generating the structured data companies need to truly adopt AI. From real-time feedback loops to global scalability, Scott offers actionable insights and hard-won lessons on what it really takes to innovate in one of the most human-centric corners of the business world. OneSource Report: Analyst Insight: The Hidden AI Adoption Barrier – Why 80% of Companies Aren’t Ready Subscript to GMT Innovators Series on the following platforms: SoundCloud: https://soundcloud.com/research-859405782 YouTube: https://www.youtube.com/playlist?list=PLsoV6fwX4cpGR2Hg98rc1e1k2-cOqCbhb Spotify: https://open.spotify.com/show/1gvDzcl0jxpPIfu9WYu6U4 iHeartReadio: […]

HRTechChat: How Yutaka Takagi and isolved Are Solving Hiring & Retention Challenges in QSRs

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As quick-service restaurants (QSRs) continue to adapt in a post-pandemic world, the challenges of managing a dynamic, high-turnover workforce have never been more complex. In this episode of HRTechChat, 3Sixty Insights’ Geoff Webb sits down with Yutaka Takagi, Principal Product Evangelist at isolved, to explore the fast-paced world of QSRs and how human capital management technology is playing a pivotal role in workforce transformation. With deep insight into the daily realities of QSR operators and managers, Yutaka shares how evolving employee expectations—especially among Gen Z—are reshaping hiring, scheduling, and engagement strategies. He explains how the speed and fluidity of the QSR environment demand not only flexible tools but also a shift in how organizations think about HR: from back-office admin to real-time frontline support. From […]

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365Talents Webinar: What’s Behind the Fluff of AI in HR? | April 24th @ 11am Eastern

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Join us for an insightful panel discussion where we move beyond the AI buzzwords to uncover how HR leaders can truly leverage AI to drive impact. With talent management and workforce agility at the forefront, we’ll explore how organizations can build adaptive talent intelligence and drive skills-based transformation without getting stuck in long, drawn-out processes. Speakers: 💡 Pamela Stroko – VP of Thought Leadership at 3Sixty Insights 💡 Loic Michel – CEO at 365Talents 💡 Julie Asselin – Chief Marketing Officer at 365Talents Why Attend?  Understand how AI is transforming talent management in 2025. Learn how to separate AI-driven solutions from empty promises. Understand what is an AI agent and what it means for HR. Gain insights into mitigating the risk of employee turnover, considering 93% of workers are thinking of switching jobs this […]

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Analyst Insight: The Power of Data Freedom – How Act-On is Redefining Marketing Automation

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In today’s fast-moving digital landscape, businesses need marketing automation solutions that enhance—not restrict—their ability to innovate. Too often, organizations find themselves trapped in rigid marketing ecosystems, where switching costs, limited integrations, and outdated architectures prevent agility. Act-On has taken a radically different approach, championing “Data Freedom” as a core principle. By enabling seamless integrations, multi-instance support, and an intuitive user experience, Act-On ensures that marketers are in full control of their data and engagement strategies. More than just a philosophy, this approach empowers organizations to scale efficiently while maintaining the flexibility to work with any tool they choose. Seamless Integrations: Enabling True Data Freedom For marketing teams, data is only as powerful as their ability to access, analyze, and act on it. Traditional marketing automation […]

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Market Alert: isolved Incorporates ApplicantPro to Strengthen Recruiting Package

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What’s Happening isolved has completely incorporated ApplicantPro’s brand and features to improve its recruiting tools and elevate the user experience for both recruiters and candidates. The move is a logical next step for the companies, which have together offered several talent acquisition tools for nearly 10 years. In addition to technology, ApplicantPro brings an established service business to isolved, writing and testing job ads to help customers quickly identify and hire the best-matching talent, as well as support employer branding. After gaining majority ownership a few years back, isolved has merged ApplicantPro’s brand and operations to improve its recruiting tools, elevate the user experience, and create a fresh entry point for its solutions. Furthermore, isolved will maintain its provision of standalone talent acquisition software and […]

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Fuel50 Webinar: Transforming Careers with Fuel50 | March 25th @ 2pm Eastern

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Is your organization struggling with the hidden costs of employee turnover? Join 3Sixty Insights & Fuel50 on March 25 at 2pm ET for an exclusive webinar: “Transforming Careers with Fuel50: The #1 Personalized Career Pathing Solution” Featuring insights from: – Pamela Stroko, Principal Analyst at 3Sixty Insights – Lisa Clyde Global Lead, Talent Marketplace & Skills at Sage You’ll discover: What’s driving the current employee turnover landscape ✅ How to build scalable, personalized career pathways ✅ A real-world transformation case study from Sage Learn More and Register Here: Transforming Careers with Fuel50: The #1 Personalized Career Pathing Solution

#HRTechChat: The Evolving Role of Brokers in HCM with Andrea Dumont of isolved

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As the role of brokers continues to evolve, they are no longer just insurance providers but strategic advisors helping businesses navigate workforce complexities. 3Sixty Insights’ Geoff Webb sits down with Andrea Dumont, Vice President Channel Marketing at isolved, to discuss how brokers are adapting to meet the changing needs of HR and HCM. With over 20 years of experience in the industry, Andrea shares insights into how brokers are expanding their service offerings, leveraging technology, and strengthening client relationships to provide greater value. She explores the increasing reliance on brokers for strategic business advice, the impact of compliance challenges, and how HR technology plays a central role in delivering long-term success. How are brokers differentiating themselves in a crowded market? What role does trust and […]

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Unit4 Webinar: The Big Talent Conundrum | March 19th @ 11am Eastern

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The talent market has become increasingly complex. It’s no longer the post-pandemic landscape where millions of people left their jobs in search of new opportunities in a market full of promise. While there are still millions of open positions, accessing them has become more challenging. On top of this, we now face the “Great Disconnect” and the “Great Disenchantment.” People no longer feel connected to their work, the organization’s goals, or their future. This disconnect is something we need to address. As talent leaders, it’s crucial to have a clear strategy for identifying gaps, addressing them through internal or external sources, and effectively onboarding talent. To ensure growth, you need the right people in the right roles and must focus on their development to retain […]

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Case Study: HRIS Challenges in Global Growth and Mergers

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As companies expand their operations across the globe, managing HR systems becomes increasingly complex. HRIS solutions often struggle to adapt to the diverse legal, cultural, and operational challenges of global growth. The situation becomes even more complicated during mergers and acquisitions, where disparate HCM systems must be integrated into a cohesive framework. A seamless and efficient system is essential, but finding one that works globally and meets the specific needs of diverse locations can be daunting. Merging HR Systems for Two Mining Giants Consider the merger of two major mining companies: one with 18,000 employees and the other with 5,000. The larger company relied on SAP for its HCM system, while the smaller organization used a combination of Cornerstone and Oracle solutions. Despite their differences, […]

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Unlock a Universe of Possibilities with 365Talents

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Welcome to the Galaxy The first time I saw the 365Talents Galaxy model, I thought “this is the most elegant solution I had seen” to engage people in career planning, exploring their interests, and understanding their skills.  It is an individualized approach that is a compelling way to draw people into exploring career opportunities, their pathways for development, and seeing what is possible for their future within the organization. How does the galaxy work? What’s core to their approach is real-time skills mapping—connecting for the individual the work they are doing (or want to do) and the skills they possess.  It can help the individual explore opportunities within the galaxy as well as see how adjacent jobs or work could be career possibilities for them. […]