What You Need to Know
As businesses grow over time there is a natural tendency to focus investment and innovation on the core, business-critical systems. Whether that’s product design and development, market reach, customer service and support, or even financial management, when there is a clear line between investment and business outcome, that tends to be where the budget goes.
HR departments, and their HCM technology systems, are often regarded as non-strategic and operational in nature: important, but not core to the execution of business strategy. More problematic still, HR leaders often struggle to gather the necessary data from disparate and disconnected systems in order to present a compelling business case for additional investment.
As a result, HR systems and processes can be left behind, operating without significant overhaul or technology investment for decades and HR teams can become overwhelmed with simply running day-to-day tasks like payroll, managing employee time, and responding to tactical requests.
Yet simply redefining everything at once is often not an option. Rather, evolving incrementally and improving one process at a time can yield better results, faster, while still meeting the needs of the employees. A prime example is that of Kendall Hunt Publishing and their payroll and benefits supervisor, Melanie Zakrzewski.
The Participants
Founded in 1944, Kendall Hunt Publishing was originally the William C. Brown Company, and despite many changes over the years, has remained focused on a single vision of producing the highest quality educational materials. They now have over 10,000 titles in print, supported by around 350 employees in multiple locations around the US.
With a mixed workforce of exempt, non-exempt, and part-time staff, managing the complexities of HR across a large workforce and covering 38 states is extremely demanding.
A significant part of that task fell to payroll and benefits supervisor, Melanie Zakrzewski. To help redefine and reimagine their HR processes, Zakrzewski alongside Kendall Hunt’s VP of HR, turned to HCM solution provider, isolved.
While they had originally been using ADP for payroll, many of their systems were still paper-based and cumbersome, so Zakrzewski partnered with isolved to tackle each area of HR, benefits and payroll, one at a time.
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