Mark Feffer
Contributing Analyst
mark@markfeffer.com

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Mark Feffer is the editor of WorkforceAI.News and the HCM Technology Report, and Contributing Analyst of 3Sixty Insights. Recognized as one of the most trusted journalists covering HR technology, he has written for Reworked, TechTarget, HR Magazine, SHRM, TLNT and TalentCulture. His podcast PeopleTech is downloaded by tens of thousands of listeners each month. Previously, he was executive editor of RecruitingDaily and Managing Editor of Dice. Mark began his career as one of the first online editors for Dow Jones and The Wall Street Journal. He then worked with a variety of companies as a writer of feature articles, executive presentations and multimedia features. His clients included AT&T, Charles Schwab, Merrill Lynch, Bloomberg and Dow Jones. He has a Master of Science in Journalism from Northwestern University and a Bachelor of Science in Broadcasting and Film from Boston University. His novel “September” was published in 2006.

#HRTechChat: Darwinbox’s Samrat Krishna on Killing the Toggle Tax and Unleashing AI Agents at Work

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AI is changing the game—but not in the way you think. In this episode of #HRTechChat, we’re sharing a special swapcast from the PeopleTech podcast hosted by Mark Feffer, featuring Samrat Krishna of Darwinbox. Samrat unpacks how AI agents are killing the “toggle tax” and rethinking enterprise software altogether. Instead of juggling dozens of systems and interfaces, agents now act on your behalf—fetching info, taking action, and streamlining workflows across platforms. They dig into the mechanics of MCP (Modular Component Protocol), how Darwinbox is building for agent-first environments, and what HR leaders should automate today to unlock strategic headspace tomorrow. If you think AI is about replacing people, you’re asking the wrong question. Tune in to learn how to shift from assistance to agency—and why […]

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Guest Podcast: 3Sixty Insights’ Dylan Teggart on How to Evaluate AI

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Mark’s guest is 3Sixty Insights’ Dylan Teggart. As you’d expect, as an analyst Dylan tracks a lot of vendors and talks to a lot of customers about their use of AI and technology, specifically in HR. They are going to talk about how non-technology people can approach AI, educate themselves about it, and guide it through the purchasing process. And more, on this edition of PeopleTech. Listen to the full podcast here: 3Sixty Insights’ Dylan Teggart on How to Evaluate AI

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Guest Podcast: Analyst Geoff Webb on DeepSeek and the Business of AI

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What is DeepSink going to do to the AI business? That’s what Mark be talking about today with his guest, Geoff Webb. He’s a contributing analyst with 3Sixty Insights, and has a long history as an executive and strategist in the world of HCM tech. To date, most of the discussion on AI has focused on capability. DeepSink looks like it’s going to shift a big part of the conversation to business and budgets. That’s what they will get into, on this edition of PeopleTech. Listen to the full podcast here: Analyst Geoff Webb on DeepSeek and the Business of AI

People Tech with Mark Feffer and Opal Wagnac on Navigating AI’s Impact on HR

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This guest podcast, originally aired on People Tech, features Mark Feffer in conversation with Opal Wagnac, Senior Vice President of Market and Product Strategy at isolved. Together, they unpack the state of AI in HR, exploring how leaders can distinguish between AI solutions that deliver real value and those that are mere hype. In this episode, Opal discusses the challenges of AI adoption in the workplace, the evolution of tools like retention predictors and recruiting automation, and the growing alignment between human intuition and machine learning. She highlights practical AI applications in recruiting, payroll, and employee learning, while shedding light on how AI is transforming HR tasks to focus on connection, empathy, and strategic innovation. Opal also delves into the art of the possible, offering […]

People Tech with Mark Feffer and Pragya Gupta on AI’s Role in HR

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This guest podcast, originally aired on People Tech, features Mark Feffer and Pragya Gupta, Chief Product and Technology Officer at isolved, as they explore AI’s growing impact on HR. In this episode, they discuss shadow AI, automation, and the ethical considerations shaping today’s AI applications in HR. Pragya shares insights on how AI is transforming daily HR tasks, enhancing personalization, and streamlining strategic decisions across organizations. Our #HRTechChat Series is also available as a podcast on the following platforms: Apple iTunes: https://podcasts.apple.com/us/podcast/3sixty-insights/id1555291436?itsct=podcast_box&itscg=30200 Spotify: https://open.spotify.com/show/7hXSgrFWXwvJqPbnKunztv SoundCloud: https://soundcloud.com/user-965220588 YouTube: https://www.youtube.com/channel/UC6aDtrRPYoCIrnkeOYZRpAQ/ iHeartRadio: https://www.iheart.com/podcast/269-3sixty-insights-78293678/ Amazon Music & Audible: https://music.amazon.com/podcasts/7e7d809b-cb6c-4160-bacf-d0bb90e22f7c Pandora: https://www.pandora.com/podcast/3sixty-insights/PC:1000613511 PlayerFM: https://player.fm/series/3sixty-insights Instagram: https://www.instagram.com/3sixtyinsights/ Pocket Casts: https://pca.st/iaopd0r7 blubrry: https://blubrry.com/3sixtyinsights/ Castbox: https://castbox.fm/channel/id4113025 ivoox: https://www.ivoox.com/en/perfil-3sixty-insights_a8_listener_25914379_1.html Podchaser: https://www.podchaser.com/podcasts/3sixty-insights-1718242 Pocket Cast: https://pca.st/iaopd0r7 Deezer: https://www.deezer.com/us/show/3029712 Listen Notes: https://www.listennotes.com/podcasts/3sixty-insights-3sixty-insights-DgeU6AW42hn/ TUNE IN: https://tunein.com/podcasts/Business–Economics-Podcasts/3Sixty-Insights-TechChat-p1529087/ PodBean: https://www.podbean.com/podcast-detail/9nugf-1e0a27/3Sixty-Insights-Podcast Audacy: https://www.audacy.com/podcast/3sixty-insights-hrtechchat-1ccab podimo: https://podimo.com/dk/shows/3sixty-insights rephonic: https://rephonic.com/podcasts/3sixty-insights See a service missing that you use? Let our team know by emailing research@3SixtyInsights.com. Transcript: Mark […]

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Guest Podcast: Developers Look Beyond AI, with 3Sixty Insights’ Dylan Teggart

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In this episode of PeopleTech, Mark Feffer sits down with Dylan Teggart, of 3Sixty Insights. This episode focused on AI and what end users think about it, but also look at what else developers are building while advanced tech gets all the attention. That and more, on this edition of PeopleTech. Listen to the full podcast here: Developers Look Beyond AI, with 3Sixty Insights’ Dylan Teggart

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Guest Podcast: 3Sixty Insights’ Geoff Webb on Changing Perceptions of AI

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In this episode of PeopleTech, Mark Feffer sits down with Geoff Webb, a contributing analyst at 3Sixty Insights. Together, they explore the evolving perceptions surrounding AI. Are these shifts simply part of the natural growth cycle, or is there something more at play? Tune in as they discuss where AI truly stands today—in both reality and customer perceptions. Listen to the full podcast here: 3Sixty Insights’ Geoff Webb on Changing Perceptions of AI

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Guest Podcast: AI – Perception and Reality with Author and Analyst Geoff Webb

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Mark Feffer welcomes Geoff Webb to this edition of PeopleTech. Geoff, an author and contributing analyst at 3Sixty Insights, has an impressive resume in technology and product development, including his role as isolved’s VP of solutions, product, and marketing strategy. In this episode, we’ll delve into AI, focusing on its messaging and marketing. We’ll also discuss reskilling and some unexpected challenges. All that and more, on PeopleTech. Listen to the full WorkforceAI podcast here: AI – Perception and Reality with Author and Analyst Geoff Webb

Guest Podcast: 3Sixty Insights’ Pete Tiliakos on What Payroll Practitioners Think

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Mark Feffer was joined by Pete Tiliakos, principal analyst and managing partner at 3Sixty Insights. Pete just launched a survey for payroll practitioners. The goal is to get a look at the realities of Payroll, and what’s going on in practitioners’ heads. He gave us the details of the survey and talks about what comes next, on this edition of PeopleTech.   View and take the survey here: Payroll Profession Confidence Survey Watch The Full Episode of PeopleTech here: 3Sixty Insights’ Pete Tiliakos on What Payroll Practitioners Think

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HCM Technology Report Guest Podcast: 3Sixty Insights’ Brent Skinner on the Realities of Single Suite Solutions

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 Brent Skinner, co-founder, director and principal analyst for HCM at 3Sixty Insights joins HCM Technology Report’s Mark Feffer . Not long ago, Brent kicked off a discussion on LinkedIn to consider the pros and cons of full-suite HCM technology versus single point solutions. Mark asks him to expand on that, and they will look at how employers can navigate the question, what it means for small businesses, and the dangers of trying to be all things to all people. On this edition of PeopleTech. You can listen to the entire podcast here: 3Sixty Insights’ Brent Skinner on the Realities of Single Suite Solutions

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HCM Technology Report Guest Podcast: Brent Skinner on HR, Technology and Change

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Brent Skinner, co-founder of 3Sixty Insights, where he leads the HCM practice, appeared last week on PeopleTech, the HCM Technology Report’s podcast. There, he and Mark Feffer, editor and publisher at the HCM Technology Report and executive editor at RecruitingDaily.com, waded into deep waters to address complex questions around just how, exactly, HR leaders and their departments can continue to influence the employee experience in a world of work where technology for HCM is becoming increasingly friendly and usable for line managers. Their discussion originally took place during a webinar Brent delivered on the same subject matter, for HCM Technology Report. You can listen to the entire podcast here: 3Sixty Insights’ Brent Skinner on HR, Technology and Change