Theresa C. Harkins-Schulz – Senior Vice President of Customer Experience | Inspirus

As Senior Vice President of Customer Experience for Inspirus, Theresa uses her deep experience to create long-lasting impact and success. She’s a strategic and passionate leader of people and was an early innovator in the deployment of global enterprise recognition strategies to impact business objectives. Theresa brings her vast HR professional experience from leading recognition programs at award-winning Fortune 500 organizations to her position as Senior Vice President of Customer Experience. Prior to joining Inspirus Theresa managed teams at Tesoro managing HR strategy, technology and analytics and at Delta Air Lines she was responsible for strategic planning, design and implementation of incentive and recognition programs. As an influential pioneer in the field of employee recognition, she identifies challenges and integrates solutions into the strategic fabric of an organization, creating long-lasting impact and success. Under her visionary leadership, Theresa leads the customer experience team at Inspirus and shares real life examples and best practices to help Inspirus clients create more inspired work cultures. A dynamic business leader and a recognized expert in recognition Theresa served as Past President and Educational Board Chair for Recognition Professionals International. During her tenure she led the development of a Certified Recognition Professional curriculum and co-created the Certified Recognition Professional (CRP) designation. She also serves on the Incentive Research Federation and Employee Experience board of directors.  Chances are, if you’ve spent any time learning how the best organizations recognize their employees, you’ve seen Theresa’s work in action. We are excited to share Theresa’s expertise in simplifying complex problems and inspiring others.


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