Finding and keeping the best team is a constant challenge for any business.
Every business, regardless of size, location, or industry is fundamentally defined by the people that work there. Every business is, at its heart, a people business. So, it’s not surprising that one of the biggest challenges any business faces is to ensure that they can recruit, develop, and retain the best employees. Yet for some industries, retention of talented staff can be especially difficult. This is especially true for restaurants, where employee turnover is often a constant problem.
How can food services businesses keep great employees, especially when they may not be able to compete by simply paying more? This is the challenge faced by Lacey Davidson, Human Resources manager at Texas-based JumBurrito. Luckily for her, the founders of JumBurrito had decided to focus from the very beginning on the overall employee experience, a decision that has proven to be a valuable investment.
JumBurrito and isolved take on Employee Experience
In 1979, Jose and Diane Cuevas, still in their early 20s, took their life savings and purchased restaurant equipment from a small pharmacy closing in their hometown of Midland, Texas. Their vision was as simple as it was compelling: open a restaurant where quality of food and service were everything. JumBurrito was born. In the four decades that followed, Jose and Diane remained true to that vision – they made their own ingredients locally, and focused on investing in their employees to ensure every customer was looked after as if they were family.
Six restaurants (and one factory) later, they are still growing, proudly serving the communities of central Texas with the best homemade
Tex-Mex food, brought to the table, fast. To help ensure that they had the tools in place to manage multiple locations with a small staff yet deliver an exceptional level of HR and payroll service, Lacey turned to human capital management (HCM) solution provider isolved.
Download the full Case Study Vignette: