Featuring insights from GTM Innovators guest Mike Lemire In today’s fast-paced, tech-powered go-to-market landscape, it’s easy to forget that behind every KPI and automation flow is a real person trying to solve a real problem. But for Mike Lemire—CEO & Lead Coach at Harmonic Leadership and a seasoned customer success leader with a background as unique as it is powerful—empathy isn’t just a “nice to have.” It’s a strategic imperative. In our latest GTM Innovators episode, I sat down with Mike to explore how customer success can drive real, lasting value when it’s rooted in empathy, guided by persona-driven engagement, and connected deeply across the GTM organization. Here are just a few themes we unpacked that I think every modern GTM leader should reflect on. […]
