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3Sixty Insights #HRTechChat with Ryan Anderson, Vice President of Global Research and Insights at Herman Miller

Our latest guest on #HRTechChat was Ryan Anderson. As vice president of global research and insights at Herman Miller, he helps lead a team keen on investigating aspects of the world of work long-linked to the employee experience. More recently, their efforts have focused on how those dynamics play out amid a worldwide pandemic. Some in our audience may be aware that, for a long time, Herman Miller has been about far more than office furniture. Alongside Boston Consulting Group, Fortune, and “quite a few HR leaders,” Anderson says, the company is a founding partner of the Slack-launched Future Forum. This consortium strives to help “executives at leading companies deliver on the transformation needed to thrive in the post-pandemic world.” Part of that centers, of […]

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theHRDIRECTOR – The HDPandemic Fallout and The Future of Work

Even as parts of the world return to a state resembling normal, the fallout from the coronavirus pandemic continues to unfold. Referring to this global event as “unprecedented” has become so commonplace as to be clichéd, and yet, the term hits the nail on the head. The unprecedented nature of this worldwide disaster renders its effects unpredictable, and as we march into the future, those effects continue to develop in ways we could only have guessed. Pandemic lockdowns had an immediate and marked effect on work. Who could or should go to work, where that work took place, how it was done—these work life fundamentals changed overnight for the majority of the population. Had lockdowns lasted only two weeks, as first predicted in those optimistic […]

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Pandemic Fallout and the Future of Work

Even as parts of the world return to a state resembling normal, the fallout from the coronavirus pandemic continues to unfold. Referring to this global event as “unprecedented” has become so commonplace as to be clichéd, and yet, the term hits the nail on the head. The unprecedented nature of this worldwide disaster renders its effects unpredictable, and as we march into the future, those effects continue to develop in ways we could only have guessed. Pandemic lockdowns had an immediate and marked effect on work. Who could or should go to work, where that work took place, how it was done—these work life fundamentals changed overnight for the majority of the population. Had lockdowns lasted only two weeks, as first predicted in those optimistic […]

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Thomas Cielak, VP of HR Operations at Allianz Global Investors

3Sixty Insights #HRTechChat with Thomas Cielak, Vice President of HR Operations at Allianz Global Investors

We welcome Tom Cielak to this episode of the 3Sixty Insights #HRTechChat video podcast. Tom and I met several years ago to discuss his team’s use of Ceridian Dayforce when he was director of HR operations at ACCO Brands. He later joined global asset management firm Allianz Global Investors, in mid-2018, as its vice president of HR operations. This is his current role, and Tom’s team at Allianz Global happens to use Ceridian Dayforce too. Tom is an advocate for the notion that, to be effective in their craft and as an asset to the organization, HR leaders today must become technologists. In today’s environment, where decision-making to buy enterprise software involves a broad variety of stakeholders, the IT department still has a say. The […]

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3Sixty Insights #HRTechChat: iCIMS Insights “Class of 2021 Report”

Joining me for this, the latest episode of the 3Sixty Insights #HRTechChat video podcast, were two guests from iCIMS: Rhea Moss, director of data insights and customer intelligence, and Nicole Tucker, manager of talent acquisition. Together, we delved into the recently published “Class of 2021 Report.” Drawing on data from a survey “conducted among 500 U.S. human resource or recruiting professionals, 500 U.S. college seniors, 250 U.K. college seniors, and 250 France college seniors between April 9 and April 23, 2021,” iCIMS Insights explored the expectations and hopes that this year’s college graduates have for their first professional jobs. In the year that was 2020, industries of most stripes welcomed much discussion — and took much action — around bolstering and improving the employee experience. […]

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3Sixty Insights Research Preview

Research Preview: COVID-19, WFH, and the Long View: Can HCM Protect the Employee Experience?

What happens when human capital management catches COVID-19? Late last year, we asked the question in our 2021 Research Agenda (3Sixty Insights BWSAG20101 Research Agenda 2021: Human Capital Management, October 2020). And, all last year and this, we saw the acute symptoms. Employers that didn’t have to shut down entirely transitioned by necessity to companywide work-from-home or hybrid arrangements. Organizations quickly learned they hadn’t properly anticipated or planned for the now well-documented, related challenges—of which there are many. Now, however, the aid of hindsight shows us that COVID-19 just may have provided a lasting boon to the employee experience—specifically to the idea that the employee experience matters and cannot be ignored. This may seem odd to contemplate. Never mind that it took a pandemic and […]

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3Sixty Insights #HRTechChat with Theresa Harkins-Schulz, Senior Vice President of Customer Experience at Inspirus

For our latest episode of #HRTechChat, my guest was Theresa Harkins-Schulz, senior vice president of customer experience at Inspirus. And this is where our conversation began, with Theresa’s sharing of her philosophy around the customer journey. Because of its customer-centered connotations, she prefers the term customer experience over customer success and other monikers denoting the realm of activities organizations carry out in tending to their customers. From there, our discussion expanded to ponder comparisons between the customer experience and the employee experience and to what extent organizations can approach both similarly, look at them through the same lens, or even coordinate their efforts. A member of the 3Sixty Insights Global Executive Advisory Council and long-time board member (and past president and past education chair) for […]

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