3Sixty Insights #HRTechChat with Theresa Harkins-Schulz, Senior Vice President of Customer Experience at Inspirus

For our latest episode of #HRTechChat, my guest was Theresa Harkins-Schulz, senior vice president of customer experience at Inspirus. And this is where our conversation began, with Theresa’s sharing of her philosophy around the customer journey. Because of its customer-centered connotations, she prefers the term customer experience over customer success and other monikers denoting the realm of activities organizations carry out in tending to their customers. From there, our discussion expanded to ponder comparisons between the customer experience and the employee experience and to what extent organizations can approach both similarly, look at them through the same lens, or even coordinate their efforts. A member of the 3Sixty Insights Global Executive Advisory Council and long-time board member (and past president and past education chair) for […]

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The 3Sixty Insights Global Executive Advisory Council’s Membership Grows with Industry Leaders from Well-Known Enterprise Software Vendors

Boston, Mass. – March 18, 2021 – 3Sixty Insights is pleased to share the names of executives at enterprise software vendors who recently became members of its Global Executive Advisory Council. As they collaborate to identify the trends affecting them amidst a world of sea-change, members of the GEAC may become part of 3Sixty Insights’ research, participate in the benchmarking process, and explore best practices with peers. “With the Council, 3Sixty Insights wants to create dynamic opportunities for strategic decision makers, vendors, and other stakeholders in enterprise software to exchange knowledge around issues facing the industry and discuss successes and challenges in the selection, purchase, implementation, and use of this technology,” said Nicholas Biron, founder and chief executive officer of 3Sixty Insights. “Therefore, the Council […]

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