3Sixty Insights - Analyst Insight

Analyst Insight: ServiceNow Transforms HR Ticketing to Help a Large, Global Organization Optimize the Employee Experience

What You Need to Know We hear much about advocating for, protecting, improving, and optimizing the employee experience. The groundswell of voices has been building for a long time. Gallup began tracking industrywide employee engagement levels in 2000. This focus on a positive employee experience as the rightly presumed origins of many strategic aims in human capital management is long-established: improving retention, attracting the best talent, maximizing productivity, catalyzing innovation. And, at times, an employer’s deployed technology itself is the main obstacle or bridge to a positive employee experience. The lack of a proper ticketing system, for example, can beset HR with a heavy administrative and forensic workload in the department’s attempts to track and understand employees’ inquiries and make recommendations moving forward to support […]

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A Two-Year-Long Blip in Our Work Lives

Nearly two years ago, the entire world of work and rest of the world battened down the hatches to slow the spread of COVID-19. Following a period of what might be described as one part shock and another part fight-or-flight cooperation, most of us began to brainstorm how we might return to normal or some semblance of a future not unlike the past. It’s been justifiable, the hope to get back to the way things had been for as long as we could remember. Those conversations are still happening. The return has yet to come. Two years is no longer a blip. The new normal is just that. It’s normal now. The word new does not connote anything other than that the new normal is […]

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Research Note: Choose Your Own Adventure: Returning to the Workplace, Protecting the Employee Experience

The world of work continues to claw back from its initial, hasty reactions to the pandemic and settle into more deliberate, longer-term responses and practices. In doing so, organizations have endeavored to recover from the disruption and make sense of the aftermath. Through surveys and introspection, many have examined the impacts their actions have had on their people. Against this backdrop, 3Sixty Insights continues with a keen interest in learning how related attitudes and realities have shifted around the employee experience—its importance, its priority. (3Sixty Insights BWSRP2154 – “COVID-19, WFH, and the Long View: Can HCM Protect the Employee Experience?,” May 2021). For one, our view of the relationship between HR and the employee experience has sharpened. Informed by observation, as well as interviews with […]

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3Sixty Insights #HRTechChat with Mimi Brooks, Founder and Chief Executive Officer of Logical Design Solutions

Your organization has completed a digital transformation. But the organizational transformation you hoped would naturally follow has not materialized. Why? What happened? Mimi Brooks, founder and CEO of Logical Design Solutions (LDS), joined us at 3Sixty Insights to answer this and discuss the tricky notion of the role digital transformation plays in organizational transformation — and vice versa. This is a chicken-and-the-egg scenario wherein at times the chicken is first, and at other times the egg is. This and how organizational cultures and makeups of the future of work will affect digital strategies, as well as the near-future considerations at the intersection of organizational and digital transformation vis-à-vis the pandemic and a return to work, are among the many topics we covered with Mimi, our […]

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